nukecad

Sam Smith's Sovereign Bitter is my usual tipple when the pub is open, https://www.samuelsmithsbrewery.co.uk/shop/draught/ale-draught/sovereign-bitter/ The cellar, and under bar, chillers mean that it's usually served at between 7 and 11 degrees Celsius (42-52 F) - depending on the weather. (I know Americans like their beers colder, possibly that's so that they don't have to actually taste them). At the moment we are covid lockdown though and pubs are closed, so bottled ales (Moorhouses or Jennings usually) and cans of lager (usually Carling) at home. PS. Most of the stories you hear from Americans about English beer being 'too warm' originate from servicemen stationed over here during WW2, most of who didn't arrive here until 4 or 5 years after the war had started, rationing was in force and there wasn't electricity spare to chill beer, so hardly the best time to judge a country's usual food or beer quality.

It's been a bit of a problem since Health Check first came out. We have to explain on here at least once or twice a week that the ticking/unticking in Custom Clean only applies to Custom Clean itself and not to Health Check. It could be explained better in CCleaner itself. As it stands it's not very intuitive and can be confusing, especially to new users. (We've even suggested that Health Check should be made a seperate product, but apparently there are technical reasons why that didn't happen).

Yes, that's right. As Dave says above - If you want Health Check not to clear your browser history then each and every time that you use Health Check you have to: Do the Health Check analysis. Click on 'Privacy'. Untick 'History'. Click on 'Back to overview'. Click on #'Make it better'. It's a long way round to exclude something from Health Check because Health Check was never really intended to let you customise things in that way; that's what Custom Clean has always been for. Health Check is for non-technical users to simply clean everything that an 'average' user would want to clean, and then do a couple of other checks as well. If you consistently want CCleaner to leave your browser history alone then using Custom Clean is the way to do it. PS. You can set Custom Clean to be the default screen, so that CCleaner opens to Custom Clean every time: Options>Settings>CCleaner home screen.

Ok, the next thing is to check that you haven't somehow got Win 7 set to run CCleaner in compitibility mode with Vista or XP. If you've managed to get a CCleaner installed but not running then: Browse to the CCleaner folder and right click on 'CCleaner64.exe', in the context menu select 'Properties' and then the 'Compatibility' tab. (This is from Win 10 but it's similar in Win 7). The last CCleaner version that will run sucessfully in Vista/XP is version 5.64, anything later may install but won't run. If you haven't managed to get a CCleaner to install so can't check the above, or if you want to try it anyway, you can get CCleaner v5.64 installer from this link: https://download.ccleaner.com/sunset/ccsetup564_xp-vista.exe

Firstly those settings only apply to Custom Clean and not to Health Check. If you are using Health Check it will still clear your browser history regardless of what you have ticked/unticked there. Second, check your Firefox settings to make sure you haven't set it to never save it's history (ie. Private Browsing), or if it's on 'Use custom settings for history' check that it's not set to clear it's history on closing: Third, just to be sure - are you certain that you mean 'History' and not 'Session'? (Sometimes people get the two things mixed up). Could you tell us just what is being cleared/reset that you don't want to be cleared/reset?

TBH I suspect that there is something subtle going on with Windows Task Scheduler, (which is after all what is responsible for putting the icon in the tray). It wouldn't be the first time that a glitch in Windows (especially in Win 10) has had software developers around the world chasing their tails trying to find bugs that are in fact Microsofts fault.

We can't deal with licensing on the open forum, because of obvious privacy issues. The support team do sort out problems like this all the time, you will need to email them at: support@ccleaner.com Support will want to know the email address that you registered for the licence and some details from the Cleverbridge renewal email. Please note we've been told that the 'standard' email support team are not working on statutory national holidays over the Christmas and New Year period, so if it's a statutory holiday in your country you may have to wait a day or so for a reply. However we are also told that the 'Premium 24/7' support team are working throughout and will pick up 'standard' requests where they have time.

Hi @Peanut99 What you describe, with only sometimes getting the 'Browser Cleaned' notification and other times not, sounds as if it's being caused by a known bug. You can check for this yourself, see below. Some users have noticed that for an as yet unknown reason Smart Cleaning will sometimes turn off following an automatic clean. That is - Smart Cleaning it will do an automatic clean once (giving you the notification) and then stop running (so no more notifications). As you rightly say, that shouldn't be happening and is a bug. But it's not yet clear if the bug is in CCleaner or in Windows itself. So if one automatic clean has been run, and Smart Cleaning has wrongly got turned off, then Smart Cleaning won't restart again until you either open and close CCleaner, or restart your computer. You yourself are doing that by manually opening CCleaner when you don't get a Notification that the browser has been cleaned on closing it. Once you have closed CCleaner again then Smart Cleaning will be running again. You can check if this is what is happening for you fairly simply: Check 1: Look in the System Tray (the right hand end of the taskbar), don't forget to click on the 'up-arrow' as well. If there is not a CCleaner icon showing then Smart Cleaning is not running for you, (although it may have run once and then closed). ie. In this screenshot there no CCleaner icon in the Tray so Smart Cleaner is not running, you can restart it by simply opening/closing CCleaner and the icon will then come back. For contrast here is one where Smart Cleaning is running: Check 2: If the ccleaner icon is there for you then open Edge Chrome, browse a couple of pages and close it again to get the Smart Cleaning notification, wait a minute THEN check the system tray again to see if Smart Cleaning has closed itself after cleaning and the icon removed - if it has then you are being affected by this bug. Why this is only being reported by some users, and just what is causing it, is under investigation. It seems to have started with Windows 2004, although has also been reported with 1909. It also seems to be tied into the Windows Task Scheduler, the affected users most probably have some different setting in Windows 2004/20H2 than others do - it's tracking down what particular setting(s) this may be that takes time.

I'm not sure on your file recovery, but if you did recover the files and write them back to the same disc then they have probably overwritten the originally deleted files. But before that the newly installed Windows will have written gigabytes of system and Microsft app files to the disc; completely overwritting many of the existing files, (although not all if there were a lot, which is why some can still be found). Someone with more experience of recovery will probably be around, or if you have a paid for version you can contact support directly. (We are told that the Premium Support is working on public holidays over Christmas and New Year, and although standard email support are not working on public holodays the Premium team will also be covering 'standard' email support requests when/as they get time). Support for Piriform products comes in 3 layers. Firstly there is this user forum, which is open to all users of Piriform/CCleaner products, Free or Pro versions. Anyone can register and ask/answer questions, the Piriform staff also read the forums and do reply if/when needed. Secondly is one-to-one email support the for users of the paid for 'Pro' versions, contact them by email: support@ccleaner.com Thirdly there is now also Premium Support, which has 24/7 live chat online, (and with your permission can even remotely access your computer to help fix problems). At the moment this service is only available in the English language. Premium Support comes as a part of the CCleaner Premium Tech Support Bundle with the CCleaner 'Professional Plus' product, see the following: https://support.piriform.com/hc/en-us/sections/360008386291-General-FAQs

Only thing I can add is that maybe Audacity was running in the background, or hadn't closed fully, so that CCleaner couldn't clear those files? PS. The permissions error message on the .INI tickbox, (and sometimes on the UAC tickbox) is known about. It's that message itself that is being shown in error. The settings do change despite the message being shown, as you can see by closing and opening CCleaner again. It will no doubt be fixed in the next update.

I have now manually updated the 64-bit Irfanview, and uninstalled the 32-bit. Software Updater now reports the correct 64-bit version, and at the correct v4.56 release. Just how the 32-bit got onto my machine in the first place I'm unsure. (My suspicion is that Health Check/Software Updater did it but will have to wait for the next Irfanview update to test/check).

Being honest most of us don't use the registry cleaner in CCleaner anymore, it isn't needed with modern devices. With Windows 10 especially, running a registry cleaner can cause problems. Windows 10 is constantly evolving and changes the registry entries more often than older Windows versions did. (On this forum we do ocassionally see problems caused by registry cleaning). Here's what Microsoft say about registry cleaning: https://support.microsoft.com/en-gb/help/2563254/microsoft-support-policy-for-the-use-of-registry-cleaning-utilities Hope you can track down whatever is causing you to be logged out of onedrive. It may be something as simple as a Windows Defender definition update, I had that for a while where an automatic Defender definition update would log me out of my network connection so I had to reconnect, don't know why it did that but it doesn't do it anymore here.

Not necessarily. CCleaner cannot remove things that are open/being used. So if your onedrive connection is open then CCleaner might not see anything that it can clean. TBH though I'm not sure just how onedrive works these days, one of the first things I did when Microsoft brought it out was disable it. (I'll keep my files local on my hard drives, not in the cloud where they could be more easily hacked). A couple of questions- Are you using the registry cleaner section of CCleaner? Are you using Health Check or Custom Clean?

This is good. https://www.bbc.co.uk/programmes/m000qrsx That's Will Shakespeare BTW. Very funny and insightful at the same time.

Melly Chrisymass evryboody. I amm alreadyy pishedddd. (Only joking, I 'm at least three glasses of single malt off being inebriated, give me a bit of time though).

With todays larger drives a full consolidation takes a long time and is not needed for most users. Let's face it you are not usually trying to save disc space on a TB drive. So just do a file defragment. In Defraggler do an Analyze and then 'View Files'. Tick the box at the top to select all the fragmented files. Then click on 'Defrag Checked'.

Daily? I'm sorry but you are wasting your time doing that. Do a file defrag once a week or once a month to defragment files, consolidation is rarely needed with todays larger drives TBH with the faster loading times and bigger disks we have nowadays defragmenting/consolidation is not needed at all unless you are doing something using many terrabytes of storage which would probably be a networked server. To get back to more normal use - in defraggler do an Analyze, then click 'View files', tick the box at the top and then click 'Defrag Checked'. (Once a week or one a month is more than enough).

I had the wifi not connecting issue with both Windows 10 1903 and 1909. It was nothing to do with CCleaner, it was Windows itself and as Andavari says could be common. I couldn't get Windows to connect reliably on boot and so I made a quick batch file to do the connection manually when needed. (almost every boot). Copy the following into notepad (not a word processor) and change 'wifiname' to the name of the wifi network you want to connect to. netsh wlan connect name=wifiname Save it to your desktop as "Connect Wifi.bat", or any name you like as long as it ends with '.bat' If/when Windows doesn't connect to wifi then simply double click it to restore the wifi connection. (PS. Even if the named network is not available that should prompt Windows to look for another available connection). Mine still lives on my desktop next to the System Tray even though Windows connects by itself again now and I no longer need to use it. PPS. You could set it up as a scheduled task to run on boot, but it's simple enough just to double click the icon.

As you say you have already tried disabling Kaspersky then the next thing I'd try is to boot Windows into Safe Mode and see if the Slim installer will install then. If it installs OK in Safe Mode then that indicates that something else that is running in 'normal' mode is interfering with the install. (Which is usually an AV, but let's see if you can install CCleaner in Safe Mode first).

Additional. Checking a little bit further; Windows says that I have both 32-bit and 64-bit Irfanview installed, but at different version numbers. It looks like the last Irfanview update I did only updated the 32-bit version. (Or somehow installed the 32-bit rather than updating the 64?). If I remember correctly I updated it through Health Check, which apparently is only seeing the 32-bit version, so that could explain how this has happened. If Health Check and Software Updater are ony finding/updating the 32-bit, and then not checking if the 64-bit is also there, it would be better to check/update for the 64-bit first. Anyway it's probably this version discrepancy that is causing the updater error with Irfanview:

I think that you have your Irfanview versions mixed up (with your CCleaner version?) there. Irfanview 4.56 (Release date: 2020-10-21) is the latest version showing on the Irfanview website. https://www.irfanview.com/main_history.htm If you 'Check homepage for updates' in Irfanview itself then it should tell you the same. Could you please look at CCleaners Tools>Software Updater and see what that tells you for Irfanview (either in 'Programmes to Update' or in 'Up-to-date Programs'. A screenshot from CCleaner like the one I've posted below could be useful. However, having said that I note that my CCleaner is also getting this wrong (but the other way round). Health Check says there are no apps to update. Software Updater says that I have Irfanview 4.56, when Irfanview says I only have 4.54 installed. (Software Updater has also got 32-bit and 64-bit versions mixed up, I have the 64-bit installed). @Dave CCleanerYou were asking for examples of any discrepancies found in this area. (I'll hold off installing Irfanview 4.56 for now in case you want any logs or testing done).

I've moved this Question to the CCleaner for Mac forum. For licensing issues you will need to contact: support@ccleaner.com When you say it 'Will not update to 1.18.30" what are you seeing?

As this is Windows 7 then try using the 'Slim' installer from here (the 3rd one down): https://www.ccleaner.com/ccleaner/builds Win 7 will sometimes not play nicely with the 'offers' in the standard installer, they are written with newer software routines that Win 7 does not support; the 'Slim' installer does not contain those offers.

Hi @bump909 We have seen this System Tray icon persistence in a couple of cases. It seems to be an issue with the task not always being removed from the Windows Task scheduler as it should be, so for a few people the task starts up again if/when you reboot your machine. (Which in turn seems to depend on just how the update to 5.74 was done, and in what order the new CCleaner settings were changed). Following the steps in the this post should clear it up: https://community.ccleaner.com/topic/59567-cleaner-5748198-runs-smart-cleaning-even-though-i-unchecked-smart-cleaning/?tab=comments#comment-325149 (PS. The dump file issue was fixed with v5.75; if you have any left over ".dmp" files in your CCleaner folder then they can be deleted).

'0x6: The handle is invalid' is a Windows error code, something is stopping Windows from fetching/applying the update. It is more prone to happen following a Windows update, and is occasionally seen when updating CCleaner (or any other app). One (or both) of the two suggestions given here should get you updated again: https://community.ccleaner.com/topic/58573-0x6-the-handle-is-invalid/?tab=comments#comment-321089