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nukecad

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About nukecad

  • Birthday 26/02/1960

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  • Gender
    Male
  • Location
    Cumbria UK (Lake District)
  • Interests
    Beer.

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  1. Good to hear that you seem to have sorted it out. The old "Have you tried turning it off and then on again?" became a cliche for a reason - it often works. Nowadays I would modify it though. Intead of turning off and then on again do a 'Restart' from the Power button in Start. With Windows 10 and 11 a 'Restart' clears more of the Windows Kernel than just Shutting Down and Rebooting clears.
  2. I have flagged your request up to a staff member. Please be more careful when making posts and do not show security/licence keys and/or other personal details in plain view in the posted text or screenshots. (I have cleaned them up for you).
  3. I'm not entirely sure just how the 30-day trial system works these days, but I would suspect that you are not registered as having a full account/subscription until Cleverbridge actually take a payment from your card. Which should happen once the trial period ends. So there isn't yet an account for you to access using the online tool, which would explain what you are seeing. Similarly if that's the case then your support request is a query from an 'unregistered' user, and so will be on a lower priority than registered (already paid for support) customers. Support should get back to you but as a lower priority request it may take a while longer, particually if they have a lot of queries from already registered users. PS. I've redacted your email in the screenshot, it's never a good idea to put it in plain view where it can be 'harvested' - unless you want a lot of spam emails.
  4. No that are not the same. The Heart is Health Check, which uses it's own cleanng rules, and checks for software updates, etc. The other is Custom Clean, which as the name says you can customize what gets cleaned or not. It just does cleaning and nothing else. The only thing that currently gets shared between the two is if you have set any cookies to be kept and not cleaned. I'm still not sure why Health Check appears to be affecting the time/date in your System Tray, but nobody else is reporting the same thing happening. I can only think that it is something unusual in your Windows settings on that machine, Just what that 'something' may be is another question.
  5. I don't recall anyone report this happening before, and I've been on the forum a number of years now. Are you running Health Check or Custom Clean when it happens?
  6. Are you running the Registry Cleaner? If so then I would stop doing that, it is not meant to be used regularly. Registry cleaning is an advanced tool sometimes used when trying to fix an already broken machine. Using it regularly on a machine that isn't broken runs the risk of breaking something, or even bricking the whole machine, - you will find posts in this forum where exactly that has happened. Registry cleaning will not make your machine run any faster, or any 'better', and the space it may save is only a few KB. Windows 10/11 changes the registry too often to make using any registry cleaner totally safe. For the official Piriform advice on using the CCleaner Registry Cleaner see this: https://community.ccleaner.com/topic/59952-i-get-a-registry-error-on-ccleaner-on-windows-10-i-have-scanned-5-times/?tab=comments#comment-326804 Here is Microsofts' advice on using any Registry Cleaner: https://support.microsoft.com/en-gb/help/2563254/microsoft-support-policy-for-the-use-of-registry-cleaning-utilities
  7. I doubt that CCleaner would do that. If this is Windows 10 then have you changed the taskbar buttons to small ones? (Note this option is not available in Windows 11). When you use the small buttons you get a thinner taskbar, but it then only has space to show the time in the System Tray and not both time and date. Right-click anywhere on the Taskbar and select 'Taskbar Settings'. With Normal Taskbar buttons: With Small Taskbar buttons:
  8. The CCleaner staff do read the forum so it will have been noted. Personally though I don't see any error there that needs to be fixed, it's just a way of warning you that the file(s) might not be fully recovered and that you should check them. There again you should check all recovered files anyway, regardless of whether the UI warns you or not. Better still; get into the habit of regularly backing up your files and then you won't need to use a recovery tool at all.
  9. As that reply of mine in a different thread was made over a year ago it would be surprising if things hadn't changed. From the v6.22 release notes: Note that some users may not see that "Health status" button yet. (I'm not seeing it here yet). AFAIK at this time, the scans will run automatically but nothing will be updated unless you tell it to by using that button. I do agree with you and personally I don't see any need at all for CCleaner to be doing such scans unless asked to by the user. If scanning for driver updates had been added to Health check, when run, then that would be fair enough. Adding such automatic scanning for all users, regardless of settings or use, is in my opinion both unnecessary and unreasonable.
  10. Mmm, dunno but that sounds like a self-justifying test. That's unimportant though. You do say that it's only happening with that one partition. The files did recover sucessfully, which is what counts, the UI just reported that it couldn't be sure that they had been fully recovered - so status 'Unknown'. Being honest I don't see anything wrong with that, it's just telling you that the status of the recovered files is unknown. So warning you to check them yourself.
  11. @ChiefMouser@Diesel33 I've flagged this up for a staff member to take a look for you.
  12. If the files have been successfully recovered to your satisfaction then surely that is all that matters? Note that your screenshot says Status 'Unknown', not good or bad just unknown. It also clearly states that no overwritten clusters were found. As for 'Partial' recovery that could simply mean that the original pathname was not available to be recovered, or something of that nature. You say it only happens with one partition and not others, is that partion a different format to the others? Maybe I shouldn't ask, but what was it that you were trying to verify?
  13. The big question is do the partially recovered files open? If so then you have had a partial success. It may be that the unrecovered part is not that important. For example I've recovered images in the past that I could open (with Irfanview*) after recovery but only part of the image was there with the rest either a grey blank or a coloured jumble of pixels. As far as I can see the grey was where the original had been partially overwritten by a file that was later secure erased to ones and zeros. The coloured jumble was when the partially overwriting file had not been secure erased, so there was more than ones and zeros to recover but not the original image file. (* Only Irfanview could open them, other viewers that I tried would complain that they were damaged/incomplete). If it's only a very small part that was overwritten then it may not even be noticable at first look at the partially recovered file. As you seem to have video files there then you may be able to play them after recovery but there will probably be parts missing (probably the end).
  14. Click on the down arrow to see a list of what it has found:
  15. Actually, no it doesn't. There was a bug with that status display and that's why it was updated to v1.53.2096. V1.53.2083 displays them incorrectly, they are not 'Excellent' they are unrecoverable.
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