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hazelnut

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About hazelnut

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    try to stay calm

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    Female
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    UK

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  1. More info please. Freezes where?
  2. You really should only use one antivirus. Is your AV up to date ?
  3. So you are running 2 antivirus at the same time? Can I ask why? Did you download the free CCleaner version? Use the SLIM version from here (bottom in the list) https://www.ccleaner.com/ccleaner/builds
  4. Need more info. What operating system. Which anti-virus. Did you update from a previous version.
  5. See here https://community.ccleaner.com/topic/56848-piriform-translator-webservice-closed/?tab=comments#comment-315214
  6. Can I just ask to make sure that when you select those cookies you are then sending them across to the ''cookies to keep'' list by highlighting one, and clicking on the right-arrow in the middle of the page to send it over to the 'cookies to keep' list (and then same with the other 2 ones you mention.) Pictures here https://www.ccleaner.com/docs/ccleaner/ccleaner-settings/choosing-which-cookies-to-keep
  7. I cannot see CCleaner mentioned in your screenshot. It mentions 'some security software' CCleaner is NOT security software. What antivirus do you use and what other security software do you use e.g Malwarebytes.
  8. What message did Firefox give you?
  9. That was going to be my next suggestion
  10. Does the same thing happen if you use a DVD instead of a USB ? (just trying some ideas)
  11. Open CCleaner. Select Options. Select Updates. Select perform updates manually.
  12. You report on this has been sent to admins by one of the other mods.
  13. hazelnut

    george

    What anti-virus are you using? Which operating system (Windows 10?) Can you download it from here? (You can just enter your key to make it into paid version.) https://www.ccleaner.com/ccleaner/builds
  14. You need to go here https://support.emsisoft.com/forum/83-help-my-files-are-encrypted/ or here https://www.bleepingcomputer.com/forums/f/239/ransomware-help-tech-support/
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