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Laurence CCleaner

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About Laurence CCleaner

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    CCleaner Staff

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  1. Hi @andysgenie our development team investigating this would like to know the following details from you? What operating system are you using? and is it 32 or 64 bit? What type of drive was affected by this, ie SDD or HDD? What is the drives total capacity? What is the affected drives interface ie SATA, USB, network? What is the file system of the drive ie NTFT? If you could also email us at support@ccleaner.com so we can continue to assist you with this issue.
  2. Hi alejack12001, Please email our support team at support@ccleaner.com and they can assist you with this problem
  3. Hi Duchess44, Our support team have emailed you using the email address you gave above to help you with this problem. If you don't receive this email please message me back here and I can follow this up for you.
  4. Hi Insima, I am still unable to find a support request under the email address you have previously provided. I have sent you an email from support@ccleaner.com can you let me know if you receive this?
  5. Hi Insima, We have not received a support request from that email address since 20 Aug 2018. Please could you resend your request to support@ccleaner.com so we can assist you further with this. Thanks
  6. Hi Insima, The last support request we can find for the email address associated with your licence was on 20 Aug 2018. Could you confirm that the email address associated with the above licence is the email address you used to contact support@ccleaner.com? Thanks
  7. Hi Insima, Could you email us at support@ccleaner.com and our support team can help resolve your licence problem. If you don't get a response today please message us back here so we can find your support request in our system.
  8. Hi RTN, Please go to the link below and disable Use hardware acceleration when available to see if this resolves the issue?secure://settings/system
  9. Hi RTN, Could you send me a link to the video where it happened and also more information for the specific video. Open video open secure://media-internals/ in the another tab select recently opened video in the Recent Players Click on 'copy to clipboard' Paste the information in to this thread
  10. If you email support@ccleaner.com our team will be able to assist you further with this issue.
  11. Hi boto, You can configure this by - Go to Browser Settings (secure://settings/) - Scroll to `New Session` (instead of Appearance) - Select "Open a specific page or set of pages" and "Add a new page" - Add site URL: https://www.google.com.mx If you have any questions about this please message us back
  12. Hi clmclain, Our development team are aware of this issue and have put a fix in place to resolve this issue.
  13. Hi Peaceful Jim, We have responded to your support request, if you do not receive this please message me back on here so I can look into it.
  14. Hi, I can see you have submitted a support request to us about this issue and one of our team is dealing with it. If you don't receive a response from them can you message me on here so I can follow this up for you? Thanks
  15. Hi, I have replied to your support request. Did you receive my response? If you did not please respond here and I will send you a new response. Thanks
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