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  1. Past hour
  2. Tried to update last night on a Windows 10 Laptop. When I clicked on the downloaded file I got a popup that said CCleaner was not and approved program and I should shop at the Microsoft store. Would not go further.
  3. There would appear to be some misconceptions in this thread. For example: There has been some form of telemetry collected since December 2010, starting with licence activation counts. Despite persistent urban myths to the contrary, this has actually been actually wound back significantly after Avast showed up on the scene. As @nukecad pointed out, that didn't make any difference, by the way. The in-product telemetry data can be "blocked" more gracefully, and without breaking anything, by simply opting out through Options > Privacy in CCleaner 5.46 or higher. Since the telemetry only collects an aggregated tally count of how many users use what features, the best real world analogy would be voting. No-one knows who you vote for in an election or referendum - and if you choose not to vote then you have chosen to have your opinion ignored in favour of those who do. CCleaner does not collect any personal information on our users, except for some minimal information required to maintain licence subscriptions for our paying customers. And we have never sold any customer data. (All other factors aside, this would only be of interest to our competitors, and we are generally disinclined to give them this sort of assistance.) We have no use for your personal data, and under the various privacy laws that we are subject to, if we did collect and store it (y'know, just in case it might be useful later for something) then we are legally obliged to spend a lot of time and money to maintain it and look after it forever. With a user base larger than the population of most countries, that would be exceedingly tedious and burdensome - so we don't collect it at all. It would also look rather odd for a performance and privacy tool to do so. For more information on all of this, you can refer to the CCleaner data fact sheet: https://www.ccleaner.com/about/data-factsheet Under law you can, of course, request a copy of all of the data that CCleaner holds on you if you'd like to check it. To save you some time though: If you are a paid user then pretty much all of your information can be found here: https://www.ccleaner.com/support/license-lookup If you are a free user then this is actually a pretty comprehensive view: https://this-page-intentionally-left-blank.org/ Exactly this. If you are blocking the web service components that CCleaner needs to operate (in the mistaken belief that you need to do so to block the telemetry that you have already switched off) then, yeah, you are going to have problems. The primary use-cases for a firewall or hosts file block of CCleaner are: A user with a pirated serial key who doesn't want a NACK signal back from the licence server. A user in North Korea trying to circumvent the trade sanctions geo-blocking. ... neither scenario we are particularly motivated to assist. TL;DR: don't be this guy
  4. Today
  5. Thanks for the modified entry. Winapp2.ini update: https://github.com/MoscaDotTo/Winapp2/commit/7505e262e2dd3ad2a83aafca00a04477687287cb
  6. Hi Jul, thanks for all the info. It has been shared with our Browser team. The error "code d'erreur 3: 0x80040154 -- system level" is unrelated to the uninstall issue, and means that an error occurred whilst checking for updates. Please could you let us know what happened when you went to 'Apps & Features' in the control panel? For example, did it launch the uninstaller window, or nothing happened? Thanks for helping us investigate this! This also doesn't look quite right. Please could you tell us how you installed the browser, and if you still have the installer that you used? Thank you
  7. Hi @stcarr, we're sorry about the error. Please contact our support team on support@ccleaner.com and we can look into this for you in more detail. Thank you!
  8. It's working Ok for me here. Could you give us some more info please: Are you using CCleaner Free or Professional? Which version? What Windows version are you using? (eg. I'm using Win 10 v2004). What avtivirus/security software are you using? Have you set any blocks for CCleaner/Piriform/Avast in your firewall or hosts?
  9. There is no "slim-version". There is a Slim Installer, but that's the installer not the CCleaner programme - It installs exactly the same CCleaner. As for blocking connections: TBH I don't understand why people who deliberately disable/block/cripple parts of an app then expect that it should still work as intended? If you deliberately stop something from working as designed then it's your own fault when it won't work properly. Would you block your cars cooling system (put a nosecone on to make your car more aerodynamic say) and then complain to the manufacturer that their engine was getting too hot? No - because it is what you have changed that is causing it. Would you block Google, Facebook, etc. in your firewall? Of course you wouldn't because they would then stop working properly. PS. Never try to block your Antivirus, or any other security app, with your firewall. They need to be able to phone home to get the latest definition files to keep you protected from the latest threats.
  10. Scinetic

    musik videos

    Classic remains classic https://www.youtube.com/watch?v=W3q8Od5qJio&feature=youtu.be
  11. What would you do if you had enough money to run your own business?
  12. The fix issues dialog box has blank prompts
  13. From what I've seen any antivirus that has a Cloud-based protection feature (any real-time protection AV should by now) it's going to have telemetry/phone home built right in for that to even work, so no way around it. As for Avast removing HOSTS file blocks for their own URLs while it's installed would be something obvious to do, since malware could try to input antivirus blocks to prevent someone from downloading an antivirus software.
  14. Willy2

    TERRY HOSE

    - Switch off "System Restore". This will reduce the time needed for a full defrag of your HD.
  15. Can you give a few more details such as which operating system you use. What security software you run. Was this updated from a previous CCleaner version.. if yes, how?
  16. Yesterday
  17. Same here: CCleaner takes about 10-20 seconds to start (which is even more annoying because I have set it up to start and clean automatically everytime I close the browser). So I have to wait and wait every time (even if I start CCleaner directly from the start menu or the desktop icon). I'm using CCleaner for 10-12 years now. When they started a couple years ago with telemetry/data-collecting I changed to the slim-version and blocked everything in the firewall. Everything was well until about 1-2 months ago. I thought it's a bug and they would fix it soon but it looks like it's the way they want it to be because it wasn't fixed in the last updates. Spartan's solution doesn't work for me because I have Avast AV installed, too. Even if Avast is deactivated it deletes any entries in the HOSTS file concerning Avast-URL's. Adding any other entries in the HOSTS file is no problem, just the Avast-URL's get deleted right away ("self-defense", hahaha). CCleaner was one of the best tools out there until Avast bought it. And Avast was the best AV for me (after Avira messed up with telemetry and 6 processes in the firewall). But now Avast has 8 processes in the firewall too and nobody knows what they're doing. Any other suggestion to solve the problem with CCleaner? Or do we just have to get rid of all Avast data-miners?
  18. CCleaner Professional hangs up when started. It locks my computer to the point I must do a hard shutdown. When starting the program it opens the main screed, then the screen goes black (this repeats about 6 times then stops with a blank white screen. There is no error message or anything. It just freezes the computer. Boyd Borden
  19. I need to recover one video file from a new SD card. The card hasn't been removed from the computer since the file was deleted and nothing has been written over it. I tried the free version and it said not fully recovered, so I upgraded to pro and tried it again. Same results. It wasn't corrupted, just accidentally deleted. I'm very frustrated and having buyers remorse on this product. Any other suggestions?
  20. LOL, I currently have to use 3G+ in the pub where I drink, which is across the market square from my house, they haven't got wifi at the moment. The buildings next to them on one side were demolished just before lockdown taking out their telephone line and they haven't got a new/rerouted line in yet. The demolition guys also managed to cut their power line, but that was only out for 4 hours or so and it was daylight. Of course at home I use the wifi from the pub next door to me, (which hasn't reopened yet), I'm using it now. It's paid for as a business expense (offset against tax so it efectively costs them nothing) anyway, so they're fine with me using it.
  21. You can get old freeware versions on FileHippo here: https://filehippo.com/download_ccleaner/history/ A pre-Avast era influence version might be v5.28 if I'm remembering correctly. Do note that if you use Windows 10 the operating system won't let you use that version since it's now too old - but even if you do find an old version that works it will likely just update itself rather you want it to or not.
  22. Probably using their WiFi from a safe distance, until they catch him and make him do the dishes again.
  23. Andavari

    TERRY HOSE

    It's well known enough by now for years that Defraggler is a bit slow, however something else to also consider is if the hard disk uses SMR technology (which has gotten hard disk manufacturers into legal trouble). I'd imagine an SMR hard disk could cause a full defrag/full optimization to take a long time.
  24. I've asked the staff (Dave) a couple of times, I'll ask again.
  25. nukecad

    TERRY HOSE

    As Nergal said. It also depends on what you you mean by '"a long time". (It could take hours on a highly fragmented multi-terabyte disc). Main factors: How big is the drive you are defragging. (Bigger drives take longer for a full defrag). How much free space is on the drive. (The less free space the longer a defrag will take). What percentage fragmentation did Defraggler report it had before starting. (The higher the fragmentation the longer it will take). Other factors that will have an effect: The amount of ram you have free. Your disc access speed. Your CPU speed. If you are doing anything else, or the computer is running something in the background, at the same time as defragging. PS. Once you have done the first full disc defrag then in future it's much faster to do a 'File Defrag'. Analyze>View Files>select all files found (by ticking the box in the top left corner)>Defrag Checked Whether to do full disc or file defrag depends on why you are defragging. The different methods do different things. You don't realy need a full disc defrag unless you are running short of disc space. A file defrag gets your files into one piece so that they load (slightly) faster.
  26. nukecad

    Uninstalling CC

    It should be in the Windows 10 apps list, but if for some reason it isn't showing then you can use CCleaner to uninstall itself:
  27. CCleaner's Duplicate Finder can find the duplicated files for you, saving you hours of searching yourself. But that is all it is meant to do, find any duplicates. It can also delete them once found, but only you can decide which to delete. CCleaner can't know if you want to keep none, one, or all of them - only you can decide that. Partially that will depend on which 'Match by' options you have selected. eg. As a simple example - If you only match on name (or even name/size) that doesn't mean that 2 files found with the same name (and size) are actually identical. If you don't know which of your duplicate mp4 files you want to keep then how can CCleaner be expected to know for you? If CCleaner tried to do that then I suspect we would soon see lots of complaints about it "deleting the wrong ones". PS. If rather than your own music/photo/video/document/etc. files you mean duplicate system or appliction files then leave those alone. Some duplicate system and appliction files are needed for your computer to run properly. Unless you are a computer technician you should always tick the box in Duplicate Finder to ignore system files.
  28. CCleaner, including Health Check, is fine to use with a SSD without problems. Health Check simply removes junk files, removes unwanted startup items, and checks certain apps to see if an update is available. It doesn't do any kind of defragmenting/optimising. If Defraggler recognises it as an SSD (it sometimes has a problem determing the drive type correctly) then it's also fine to use as it will 'optimise' rather than defrg. Windows built in drive defragmeter/optimiser will occasionally 'inteligently' defrag an SSD when needed. Which comes as a surprise to some. It will do that automatically, see this for more info. https://www.hanselman.com/blog/TheRealAndCompleteStoryDoesWindowsDefragmentYourSSD.aspx
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