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Everything posted by nukecad

  1. LOL, I currently have to use 3G+ in the pub where I drink, which is across the market square from my house, they haven't got wifi at the moment. The buildings next to them on one side were demolished just before lockdown taking out their telephone line and they haven't got a new/rerouted line in yet. The demolition guys also managed to cut their power line, but that was only out for 4 hours or so and it was daylight. Of course at home I use the wifi from the pub next door to me, (which hasn't reopened yet), I'm using it now. It's paid for as a business expense (offset against tax so it efectively costs them nothing) anyway, so they're fine with me using it.
  2. I've asked the staff (Dave) a couple of times, I'll ask again.
  3. nukecad


    As Nergal said. It also depends on what you you mean by '"a long time". (It could take hours on a highly fragmented multi-terabyte disc). Main factors: How big is the drive you are defragging. (Bigger drives take longer for a full defrag). How much free space is on the drive. (The less free space the longer a defrag will take). What percentage fragmentation did Defraggler report it had before starting. (The higher the fragmentation the longer it will take). Other factors that will have an effect: The amount of ram you have free. Your disc access speed. Your CPU speed. If you are doing anything else, or the computer is running something in the background, at the same time as defragging. PS. Once you have done the first full disc defrag then in future it's much faster to do a 'File Defrag'. Analyze>View Files>select all files found (by ticking the box in the top left corner)>Defrag Checked Whether to do full disc or file defrag depends on why you are defragging. The different methods do different things. You don't realy need a full disc defrag unless you are running short of disc space. A file defrag gets your files into one piece so that they load (slightly) faster.
  4. nukecad

    Uninstalling CC

    It should be in the Windows 10 apps list, but if for some reason it isn't showing then you can use CCleaner to uninstall itself:
  5. CCleaner's Duplicate Finder can find the duplicated files for you, saving you hours of searching yourself. But that is all it is meant to do, find any duplicates. It can also delete them once found, but only you can decide which to delete. CCleaner can't know if you want to keep none, one, or all of them - only you can decide that. Partially that will depend on which 'Match by' options you have selected. eg. As a simple example - If you only match on name (or even name/size) that doesn't mean that 2 files found with the same name (and size) are actually identical. If you don't know which of your duplicate mp4 files you want to keep then how can CCleaner be expected to know for you? If CCleaner tried to do that then I suspect we would soon see lots of complaints about it "deleting the wrong ones". PS. If rather than your own music/photo/video/document/etc. files you mean duplicate system or appliction files then leave those alone. Some duplicate system and appliction files are needed for your computer to run properly. Unless you are a computer technician you should always tick the box in Duplicate Finder to ignore system files.
  6. CCleaner, including Health Check, is fine to use with a SSD without problems. Health Check simply removes junk files, removes unwanted startup items, and checks certain apps to see if an update is available. It doesn't do any kind of defragmenting/optimising. If Defraggler recognises it as an SSD (it sometimes has a problem determing the drive type correctly) then it's also fine to use as it will 'optimise' rather than defrg. Windows built in drive defragmeter/optimiser will occasionally 'inteligently' defrag an SSD when needed. Which comes as a surprise to some. It will do that automatically, see this for more info. https://www.hanselman.com/blog/TheRealAndCompleteStoryDoesWindowsDefragmentYourSSD.aspx
  7. Please answer Hazelnut's questions, so that we can help you. Did you read the link given? This is the user forum not the official support. https://support.piriform.com/hc/en-us/requests/new
  8. Posting this from the pub. Normal Saturday regulars are in, just sat a bit further apart.
  9. Which problem? This thread is over 3 years old, both Chrome and CCleaner have changed quite a bit in that time, so yours is unlikely to be the same issue as back then. Please start a new thread of your own and explain in more detail what issue you are seeing.
  10. Malwarebytes is now at version, component package 1.0.972 - you may want to 'Check for Updates' when you next use it to make sure that you have the latest version. Settings>general>'Check for Updates' (Or you may want to turn on Automatic updates?). MB4 can sometimes have problems with blocking other applications if 'Ransomware Protection' is on. Try turning off 'Ransomware Protection' in Malwarebytes and see if CCleaner/Health Check will run then. If not try turning off the others one at a time to see if one in particular may be blocking CCleaner.
  11. To remove those leftovers try 'Forced Uninstall' in Revo uninstaller trial version, for more info see this post: https://community.ccleaner.com/topic/12077-uninstalled-firefox-still-showing-in-ccleaner/?tab=comments#comment-313139
  12. It all depends on how you have set up Smart Cleaning, and which option you are using for manual cleans. Smart Cleaning will monitor your computer and can automatically remove junk when it reaches a certain level of GigaBytes. With CCleaner Pro you can set what that level is, you can also set if it cleans automatically or prompts you to clean. If the junk has not reached that level, or if it's been automatically cleaned and is building up to the level again, then it won't be cleaned automatically and so there will always be something to be found by a manual clean. Smart Cleaning cannot clean browser files while the browser is still open, so there is also a section to say what it should do when you close a browser. If you haven't set automatic browser cleaning on closing then after you have closed the browser a manual clean will find those browser files and cookies to clean. Finally it may also depend on what method you are using for a manual clean. Smart Cleaning uses the options, ticks/unticks, that you have set in Custom Clean. If you use Health Check for manual cleaning then it uses it's own rules so may(will) find different things.
  13. If you need to use both Edge Chromium and Ye-Olde Edge then see this article. It is not recommended to have both active on the same machine as a regular user, but is sometimes needed by developers and support staff. https://docs.microsoft.com/en-us/deployedge/microsoft-edge-sysupdate-access-old-edge
  14. When you say "I have already contacted ccleaner" who did you contact and how? The official support would/should have sorted out your query, not just refered you to this forum. The official contact methods are by using this form: https://support.piriform.com/hc/en-us/requests/new Or by emailing: support@ccleaner.com See this post by Dave CCleaner for some more info about canceling subscriptions:
  15. If there are particular files that you don't want CCleaner to clean then simply make them an 'Exclude' in the Custom Clean Options.
  16. Can you see the 84% recovered files? (ie. have they been sucessfully recovered?) If so then I think you'll still need to do a new scan, but will only need to select that last 16% for recovery. Someone more familiar with Recuva may be along to confirm that. PS. A bit late for you now, but maybe useful for future reference. If it was a Windows Update that caused the issue then with Windows 10 you can pause updates for up to 35 days, there's even a quick 'Pause updates for 7 days' button. It's a good idea to put an update pause on if you are going to be leaving the computer working unattended on an important task for several hours. You can also change the 'Active Hours' so that Windows will not automatically restart the computer following an update during those hours.
  17. If you can give us more details of what you are expecting to happen that is not happening then we may be able to help you to get it doing what you want.
  18. Unfortunately (or fortunately, depends on how you look at it) it is set up that way deliberately so that you have to at least half think about what is being selected for deletion. It helps to avoid mass deleting the wrong files/copies.
  19. Unfortunately (or fortunately, depends on how you look at it) it is set up that way deliberately so that you have to at least half think about what is being selected for deletion. It helps to avoid mass deleting the wrong files/copies.
  20. Are the files (or the duplicates) in sub-directories on K: ? If so then have you told 'K:\*.mp4" to include files and subfolders? (It defaults to files only when setting up an include).
  21. Maybe submitting a sample to that (or another) recovery service for a free diagnostic scan may better indicate what the problem actually is with the files?
  22. It can/will happen if there is a crash or power failure while WFS is running. This explains why it happens and what to do now to get your space back: PS. You only realy need to Wipe Free Space if your are selling on your computer or hard drive. (So that the new owner can't use a recovery tool to recover your deleted files).
  23. Are you being shown the same message as above? If not then what message are you seeing? Read again the article that Dave linked to above. Check carefuly on your confirmation email to make sure the name you gave when purchasing is exactly what you are trying to enter. It has been known for people to spell their own names wrongly when buying CCleaner, and so they then have to use that same wrong name to register. If you are copying and pasting the name from the confirmation email then make sure that you don't include any stray leading/trailing space. Check that you haven't purchased a CCleaner for Windows licence when you have a Mac, or vice-versa. If you are still having problems then contact support and explain your problem. They can double check that the name you are trying to enter is the same as the name registered to your key. There is a contact form here: https://support.piriform.com/hc/en-us/requests/new
  24. Moved to CCleaner for Mac forum. It is a know issue with the 'Apple Gateway' see this for the solution:
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