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nukecad

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Everything posted by nukecad

  1. No that are not the same. The Heart is Health Check, which uses it's own cleanng rules, and checks for software updates, etc. The other is Custom Clean, which as the name says you can customize what gets cleaned or not. It just does cleaning and nothing else. The only thing that currently gets shared between the two is if you have set any cookies to be kept and not cleaned. I'm still not sure why Health Check appears to be affecting the time/date in your System Tray, but nobody else is reporting the same thing happening. I can only think that it is something unusual in your Windows settings on that machine, Just what that 'something' may be is another question.
  2. I don't recall anyone report this happening before, and I've been on the forum a number of years now. Are you running Health Check or Custom Clean when it happens?
  3. Are you running the Registry Cleaner? If so then I would stop doing that, it is not meant to be used regularly. Registry cleaning is an advanced tool sometimes used when trying to fix an already broken machine. Using it regularly on a machine that isn't broken runs the risk of breaking something, or even bricking the whole machine, - you will find posts in this forum where exactly that has happened. Registry cleaning will not make your machine run any faster, or any 'better', and the space it may save is only a few KB. Windows 10/11 changes the registry too often to make using any registry cleaner totally safe. For the official Piriform advice on using the CCleaner Registry Cleaner see this: https://community.ccleaner.com/topic/59952-i-get-a-registry-error-on-ccleaner-on-windows-10-i-have-scanned-5-times/?tab=comments#comment-326804 Here is Microsofts' advice on using any Registry Cleaner: https://support.microsoft.com/en-gb/help/2563254/microsoft-support-policy-for-the-use-of-registry-cleaning-utilities
  4. I doubt that CCleaner would do that. If this is Windows 10 then have you changed the taskbar buttons to small ones? (Note this option is not available in Windows 11). When you use the small buttons you get a thinner taskbar, but it then only has space to show the time in the System Tray and not both time and date. Right-click anywhere on the Taskbar and select 'Taskbar Settings'. With Normal Taskbar buttons: With Small Taskbar buttons:
  5. The CCleaner staff do read the forum so it will have been noted. Personally though I don't see any error there that needs to be fixed, it's just a way of warning you that the file(s) might not be fully recovered and that you should check them. There again you should check all recovered files anyway, regardless of whether the UI warns you or not. Better still; get into the habit of regularly backing up your files and then you won't need to use a recovery tool at all.
  6. As that reply of mine in a different thread was made over a year ago it would be surprising if things hadn't changed. From the v6.22 release notes: Note that some users may not see that "Health status" button yet. (I'm not seeing it here yet). AFAIK at this time, the scans will run automatically but nothing will be updated unless you tell it to by using that button. I do agree with you and personally I don't see any need at all for CCleaner to be doing such scans unless asked to by the user. If scanning for driver updates had been added to Health check, when run, then that would be fair enough. Adding such automatic scanning for all users, regardless of settings or use, is in my opinion both unnecessary and unreasonable.
  7. Mmm, dunno but that sounds like a self-justifying test. That's unimportant though. You do say that it's only happening with that one partition. The files did recover sucessfully, which is what counts, the UI just reported that it couldn't be sure that they had been fully recovered - so status 'Unknown'. Being honest I don't see anything wrong with that, it's just telling you that the status of the recovered files is unknown. So warning you to check them yourself.
  8. @ChiefMouser@Diesel33 I've flagged this up for a staff member to take a look for you.
  9. If the files have been successfully recovered to your satisfaction then surely that is all that matters? Note that your screenshot says Status 'Unknown', not good or bad just unknown. It also clearly states that no overwritten clusters were found. As for 'Partial' recovery that could simply mean that the original pathname was not available to be recovered, or something of that nature. You say it only happens with one partition and not others, is that partion a different format to the others? Maybe I shouldn't ask, but what was it that you were trying to verify?
  10. The big question is do the partially recovered files open? If so then you have had a partial success. It may be that the unrecovered part is not that important. For example I've recovered images in the past that I could open (with Irfanview*) after recovery but only part of the image was there with the rest either a grey blank or a coloured jumble of pixels. As far as I can see the grey was where the original had been partially overwritten by a file that was later secure erased to ones and zeros. The coloured jumble was when the partially overwriting file had not been secure erased, so there was more than ones and zeros to recover but not the original image file. (* Only Irfanview could open them, other viewers that I tried would complain that they were damaged/incomplete). If it's only a very small part that was overwritten then it may not even be noticable at first look at the partially recovered file. As you seem to have video files there then you may be able to play them after recovery but there will probably be parts missing (probably the end).
  11. Click on the down arrow to see a list of what it has found:
  12. Actually, no it doesn't. There was a bug with that status display and that's why it was updated to v1.53.2096. V1.53.2083 displays them incorrectly, they are not 'Excellent' they are unrecoverable.
  13. How long are you giving it? I believe that the Office update is quite large and so can take time. You could try updating Office from within Office itself. In fact you could do that for each of the softwares that Health Check is finding to update, that will show if it's a particular update to a particular software that is having an issue. Remember that CCleaner is only calling the update(s), if an update itself is faulty then that's the update not CCleaner.
  14. That seems to be talking about the 24/7 chat support in CCleaner Premium. (AFAIK there is no phone option though, at least not for home users). For those with CCleamer Pro or Pro+ it's email support. You can contact CCleaner support by emailing: support@ccleaner.com Or by using the form here: https://support.ccleaner.com/s/contact-form?language=en_US&form=general If you use the form you will get a support ticket number, make a note of it while it's onscreen, followed by an automated email reply, then later followed by an email from a real person. Note that although they usually respond the same day (within an few hours), at times they do get busy. So at busy times it can take a few days for a real person to get to your ticket in the queue, at really busy times a week or more has been known.
  15. We have seen this before, it's a magnification/resolution issue and the buttons are off the bottom of that pop-up window. It's because the text gets magnified in a fixed size pop-up window - so ends up bigger that the window. If you compare your screenshot with the one below you'll notice that the text has also been magnified out of the right of the fixed window and so truncated. Dropping your screen magnification/resolution back to 100% will bring the buttons back into the pop-up window where you can then access them. It should then look like this: I beieve that the devs are looking into it, but no timescale has been given for a fix. PS. If it happens again you should still be able to close out of CCleaner using the 'X' in the top right of the main UI.
  16. Different cleaners do different things, and clean different things. Whilst no Registry Cleaner can be considered totally safe to use regularly, the one in CCleaner is considered 'mild' when compared to others because it is not as agressive in what it cleans. Even then regular use of CCleaners Registry Cleaner should be avoided. Registry cleaning is an advanced tool sometimes used when trying to fix an already broken machine. Using it regularly on a machine that isn't broken runs the risk of breaking something, or even bricking the whole machine, - you will find posts in this forum where exactly that has happened. Registry cleaning will not make your machine run any faster, or any 'better', and the space it may save is only a few KB. Windows 10/11 changes the registry too often to make using any registry cleaner totally safe. For the official Piriform advice on using the CCleaner Registry Cleaner see this: https://community.ccleaner.com/topic/59952-i-get-a-registry-error-on-ccleaner-on-windows-10-i-have-scanned-5-times/?tab=comments#comment-326804 Here is Microsofts' advice on using any Registry Cleaner: https://support.microsoft.com/en-gb/help/2563254/microsoft-support-policy-for-the-use-of-registry-cleaning-utilities
  17. As per lmacri;s post above, they are the browsers own built in 'extensions', not the same thing as the user added extensions/add-ons. I suspect that they are 'containers', always there and empty unless something is put into them, I don't use Edge Chromium at all but still see them for Edge. The cleaning has been updated in 6.22, but are your cleaning settings exactly the same when using 6.21 portable? ie. Has the installed 6.22 had the Chrome cleaning modified from the defaults (which portable would use).
  18. It looks to me that it's arisen from a snipet of code that had been ported in for a different purpose, but hasn't been cleared of a 'make an ini' instruction. In which case it would make the ini and a folder to put it in, but it's then just sat there with nothing referencing it or trying to access it. Programme developers often share code snippets with one another, why write new code for a job if someone has already written something that does the same job. (Of course you are supposed to check what you have borrowed, in case it also includes things that you don't want/need - like an instruction to make an ini). If you want to then you could make that Norton folder an 'Incude' in Custom Clean so that it will get removed whenever you run Custom Clean. Although it may. probably will, come back again until the CCleaner devs clean up that code snippet and remove the instruction to make one.
  19. Try doing them one at a time - and leave Office until the last, apparently that's quite a large update.
  20. Good to hear you seem to have it sorted out. You may have actually purchased 2 licence keys now. (Just not been sent one of them because there was no email to send it to). I will flag this up to the staff about the upgrade link not asking for your email, that is definitely odd. So odd that I would also keep a close eye on your card account for a while, just in case.
  21. @WtfMan!!! On the issue of the Norton folder being created. I've now had it confirmed that this is - "definitely not intended" - and the developers are investigating.
  22. Yes browsers have their own extensions for certain functions, which are not the same as user installed extensions/add-ons so don't show in that list in the browser. There is another thread today about those particular ones suddenly showing up as empty when running Custom Clean, and always showing up everytime as zero bytes. I'm not sure if it is changes to CCleaner or to Chrome and Chromium based browsers (particularly Edge) that has caused them to start showing up. My suspicion is that they are actually 'cookie containers', and empty until cookies are put in them. Similar to the 'cookie jars' that Firefox started using a while back, but not quite the same.
  23. I agree that doesn't sound right. How were you doing this? Had you clicked Upgrade within CCleaner itself? Or was it from a pop-up? Or from a website?
  24. Thanks for the replies. That does look like the changes made to the Software Updating then. It's probably a particular app that you are all using that wasn't included in the software updater before but is included now. It could be more that one app that is giving the issue. In which case it's a matter of identifying the problematic app(s) and fixing the issue(s) or simply removing it/them from the list of apps to check. As I said above the Staff are reading this thread, so will be working on it.
  25. Well if they are zero bytes then they are empty - In other words they have been cleaned. They are probably cookie 'containers' where cookies will be put when there are some. 'Clean' doesn't mean 'Delete'. - You don't have to throw a file cabinet away to get rid of the files in there. If you right click on one of them and select "View all files" it will show you just what the files are. I suspect that they will be associated with extensions. (browser internal extensions, not your own user add-ons), like these from Edge on this laptop: I don't use Edge so those should usually be empty anyway. PS. Have a read of the second part of the link in my signature below this post 'Files that come back after cleaning'.
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