nukecad

Thanks, let's wait for the staff to respond to my escalation of your expiry date issue.

Good, I understand about getting the 3 licences combined into 1 Pro Plus licence. Once we have that expiry date sorted out then I may have another tip for you there. As you are not getting a good response from support then I've asked a staff member to get involved and shake things up. They are usually fairly quick to get results when we step in and ask. A further question - are those other 2 licences both used already on PC's? (I'm trying to see if there will be one device spare on the Pro Plus licence so that you can then use it on Android too).

Thanks, That is showing that you currently have 3 Active CCleaner licences; Two for CCleaner Pro, one ending in Oct 2024 and one in Sept 2024. One for CCleaner Pro Plus ending in July 2024. So we are just talking about the Pro Plus one here. You say that you renewed it on April 3rd for another year but that it is not yet showing the new expiry date. It may just be taking time for the date to be changed for the renewal, but now what is happening (or not happening) is a bit clearer I've asked for a Staff member to make a check and give things a poke if necessary. I'd suggest just leaving the Android alone for the moment. Let's get that expiry date sorted out first and then we can take a look at what is happening with Android.

The link shows you how to activate it on Android again without having to pay Google - Once we have sorted out the problem with the expiration date.

Ok I understand, Just to double check something; There are two types of key currently in use. - Does the key that you are entering consist of 20 characters or 24 characters? Also go to this page and enter your email to double check that it is the key that you should be using: https://www.ccleaner.com/support/license-lookup

I have removed the Cleverbridge reference number from your image for your security. Please be careful to remove all such personal references before posting. Thanks, things are now clearer. You have purchased a1-year Pro Plus licence subscription from CCleaner (not from Google). That key can be used on 3 devices, any mixture of PC, Mac, or Android. You can activate that licence on PC, Mac, or Android using the steps in the following guide: https://support.ccleaner.com/s/article/how-to-register-and-activate-ccleaner-professional?language=en_US There is also advice on common mistakes that people make when registering. When you say that "the renewal had no effect" what exactly do you mean by that? What did you see? or not see that you expected to see? If you got an error message then what did it say?

That statment is confusing. A licence for CCleaner Android purchased through the Play Store is a licence for CCleaner Android ONLY, it does not have a 'key' that you can use on a PC/Mac. When it needs to be renewed it is renewed through the Play Store. However if you purchase a licence key for CCleaner Pro/Pro Plus for a PC/Mac then that key can also be used to activate CCleaner Android. That is bought and renewed with CCleaner, NOT through Google. Did you purchase a new Pro/Pro Plus key for PC/Mac/Android on 3rd May? Were you sent a new licence key? (Check your purchase confirmation email for a new key). How many characters, including the dashes, does your current key have? I suspect that instead of renewing through the Play Store you have actually bought a new key from CCleaner and not from Google. If that does turn out to be the case then you can still use that newly purchased key in Android, it just needs setting up in a particular way which we can advise on.

Good to hear that you now have the updates done. It does sound that they were just taking their time, not all updates are quick, some/many app updates do take quite a while to complete and you need to be paitent. You can usually carry on using your machine whilst most app updates are going on, if you do that then it may run a bit more slowly than normal until the update has completed and the update itself may take a bit longer. I'm assuming that you mean this message which is just Windows 7 confirming that you do want to do the app update for a particual app, it will ask for each app that is to be updated.

Again, what/which apps is it finding to update? There was/is an update to MS Office that is apparently very slow to install. If it is that one then you could try updating through Office itself. (It will still take a while by all accounts).

There is a new CCleaner version v6.23 just released a couple of hours ago, I'd update to that and try again. From the release notes: If you are still having issues after updating CCleaner then which apps is it saying that you have updates available for? (Click on where it says the updates are available, or go to Tools>software Updater to see what that lists).

v6.23 has now been released :

The point of doing a drive wipe before passing the drive on to someone else is to remove all traces of your old/deleted files so that if a new owner runs recovery software it can't recover them. If you want to be sure that deleted files can't be recovered from D: then you wipe it. If you want to be entirely sure your files can't be recovered by someone then do what buisnesses do when getting rid of their old computers. Ie Take the drives out. Put new ones in, or give/sell it without any drives. If you want to be nice then you can put at least a new C: drive in there, and to be realy nice install Windows on it for the new owner. An older computer whit a HDD will greatly benefit from having a new SSD as the C: drive anyway, it's a recommended (almost essential) upgrade for any old computer. (If/when I've had an older laptop to fix/refurbish before donating it to a charity etc. one of the first thing I generally do is make sure the C: drive is an SSD, and if it isn't then change it to one).

Dunno, but new reports of software Updater not working properly have stopped being posted so the issue is probably resolved. Have you tried it again to see if it now updats your outdated apps for you? The Hard drive message is the Standard User Account Control message that you get whenever you install/update an app. In Win 7 you can adjust it or turn it off if you are logged in as an administrator. https://support.microsoft.com/en-gb/topic/guided-help-adjust-user-account-control-settings-in-windows-7-and-windows-8-605f891d-42c5-2b93-4b4b-e4c5d4d35f60

v6.22 is the current version and was released on 13th March. It is the version currently available to download from the 'Builds' page. However as new versions are generally released each month then v6.23 should be due any day. I'm guessing that someone has jumped the gun with those emails and sent them out a bit too early. (Either that or v6.23 has been held back for some reason).

Err, simply don't run the driver updater. But I guess that you mean the little red circle with a number, no you can't turn it off so just ignore it. I ignore it and I have Pro, but I don't want any of my drivers updating unless I choose to update them myself.

That is as intended. The free version will tell you about them, and you can then go and update them yourself if you want to. The Pro version can fetch and apply the updates for you, if you want it to. There are a number of features in CCleaner that have limited functionality in the Free version, if you want to use those functions fully then you have to buy CCleaner Pro. The basic cleaning functions work just the same in both Free and Pro. It's the extra functionallity that can make things even easier that you pay for. If you are using CCleaner Free then those Pro only 'extras' are shown but greyed out and marked as being for 'Pro' use only. eg.

But what do you have your resolution set at? And no, depending on how you have set things the text can look the same size on your screen - but it is actually bigger. It's a combination of screen resolution, scaling, and magnification - all 3 working in combination to give different appearances. In some cases they are not in balance and what looks on screen like normal sized text doesn't fit into it's unscalable box/window, it runs outside the window just like in your screenshot. That can happens when boxes and window sizes are specified in pixels to suit particualr resolutions. If you then increase the display resolution there are more pixels per inch displayed, and so the box/window then looks smaller on screen. (Most programme writers have made the mistake of having scalable content in a fixed pixel size box/window at some time, I know I have when I used to write code myself). Compare the size of the white window in your screenshot and the one in mine, your is much smaller compared to the main CCleaner UI behind it*. That is because that windows size is a fixed number of pixels, and you have your screen resolution set to display more pixels per inch than I have mine set. Both white windows, mine and yours, are actually the same number of pixels high and wide, but your display is showing more pixels per inch so that fixed number of pixels take up less inches on your screen. *(The main CCleaner UI is not specified as a fixed number of pixels, so it can change size with different screen resolutions). Everybody seeing this issue who posts a screenshot has normal looking text that does not fit the window, just like yours above. Putting their scaling and resolution back back to "(Recommended)" has cured it for them.

Personall I think it's Firefox updates, but it could equally be Windows updates. They do tend to happen about the same time each month, and both are know to introduce various bugs at times. I understand about not wanting to go through the hassle of a reinstall. PS. You do know that you can sync Firefox too? https://www.mozilla.org/en-GB/firefox/features/sync/

I suspect that was/is advertising spam, but I'll give the benefit of the doubt. It's new and AFAIK the Windows version is still in Beta so unlikely to be included in the standard CCleaner until it is much more established and in common use. If you know, or can find, where it is saving history/caches then you can make them 'Includes' in Custom Clean.

A CCleaner Professional Plus licence is valid for up to 3 devices so it's fine to do that. To install on a second or third Windows device: Download an installer for the latest version from here: https://www.ccleaner.com/ccleaner/builds Double click the downloaded installer and it will install CCleaner Free. Go to Options>License Key and input your registered name and key to register it as Pro. You can use the same key on Mac and Android devices, or a mix of them all. It's a similar process if you want to put CCleaner Pro on a Mac or Android device, but you have to get the installers from a different place. Be particularly careful to follow the guidance linked below if putting it on an Android device. If you already paid for Pro Plus then you don't want to buy another licence through Google Store. See the guidance here which also includes installer download links: https://support.ccleaner.com/s/article/how-to-register-and-activate-ccleaner-professional?language=en_US

Very interesting about the change of process priority speeding things up, and by that much too. Thanks for letting us know, and I sure others may be trying it in future. "Restore Folder Structure" (or attempt to) is an option in the advanced settings, see the screenshot below. Yes the filenames are usually randoms, it is a bit of a pain but most people are usually just happy to get their 'lost' files back and rename them. Ignored files may be system files, 0-bytes files, non-deleted files, etc. Stuff that you aren't usually looking to recover. Again there are options in the settings if you want to include scanning for those. I originally attached this screenshot when answering a question about scanning for non-deleted files on a crashed/reformatted disk, but it shows those other options too so I'll use it again rather than attaching a new one.

For licencing/account issues you need to contact support, we can't access accounts here. You can raise a support ticket by using the form here: https://support.ccleaner.com/s/contact-form?language=en_US&form=general

I have split this out to it's own thread, it is not the same issue as where it was originally posted. That was related to Smart Cleaning which you say that you are not using. First of all are you giving Firefox time to fully close before running CCleaner? It can sometimes take a while for Firefox to fully close. (And it may not be showing in Task Manager because it is in the process of closing). However what you describe sounds more like a known Firefox bug where it doesn't close properly. It's something that has been happening for years and it usually starts happening following a Firefox update. (Best guess is that the update hasn't installed correctly for some reason?) https://support.mozilla.org/en-US/questions/1232653 https://support.mozilla.org/bm/questions/1256490 There are many other such threads - generally if/when it starts happening for you then the way to fix it is to reset Firefox or sometimes you need to uninstall/reinstall Firefox.

That is interesting, - because the network passwords themselves are saved in registry entries. Just to note that the 'Manage Known networks' that you screenshot should show the networks that you have previously saved a password for, whether they are currently available or not. Mine is still showing ones I haven't connected to for a couple of years, (some of which no longer exist), and I run Custom Clean multiple times a day. However; to enter (set up) a password for a network it has to be in range and you have to connect to it, when you connect is when it asks for the password. If at some time you have told Windows to 'Forget' a Network (or cleared not-in-range-networks out some other way) then it won't show in that 'known network' list again unless/until you connect to it again and enter the password again. So the question has to be - are there any other saved networks showing in your 'Manage know networks' list before you run Custom Clean? ie, Have you been in range of and reconnected to the 'missing' networks and re-entered their passwords? They won't be there unless/until you have done that. Edit- I do note that you say your are adding the the networks back manually. But as far as I am aware the network still has to be within range for you to do that, otherwise you just get a "Couldn't add the new network" error:

Thanks, I have not seen that reported before. Let's see if you can narrow it down. Try doing a Custom Clean without running the Reg Cleaner, close CCleaner. - are your network passwords still there? If they are still there then do a Reg Clean without a Custom Clean, close CCleaner. - are your network passwords still there? PS. We advise against running reg cleaner as a regular thing, it will not speed up your computer, and can even break it. (There are plenty of posts about that happening on this forum). Registry Cleaning is a specific tool for fixing things, it is not a regular cleaning tool. For the official Piriform advice on using the CCleaner Registry Cleaner see this: https://community.ccleaner.com/topic/59952-i-get-a-registry-error-on-ccleaner-on-windows-10-i-have-scanned-5-times/?tab=comments#comment-326804