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Everything posted by nukecad

  1. I'm not sure, but if you used the same email address for both then maybe? I suggest that your best bet is to email support on: support@ccleaner.com letting them know that you have bought 2 different licences for different machines and it seems to be causing a problem. They are usually very good at sorting issues with licensing.
  2. I believe that "CBA" is Cleverbridge who do the payment processing. It is not unusual that people sometimes make mistakes when entering the details. (even with their own name at times). Confusing numbers and letters in the key can be a common mistake, eg. S & 5, B & 8, etc. We also sometimes see things like a person buying /registering with 'Steven' but then trying to use 'Steve' in the registration box. We advise copying and pasting the name and key from the confirmation email into the registration box(es) just to make sure you are entering what has been registered. See here for more advice on registering: https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional
  3. I wouldn't trust it then, sound like it's new drive time. (Or just take it out and use the others). Is it just the one? You had mentioned 4 drives going unrecognised, but that could be because just one of them was failing. Take the bad one out of the equation and the others may then be fine.
  4. nukecad


    CCleaner is not an antivirus/antimalware application. CCleaner will not remove malware - it is not designed to do that job. Use an antivirus/antimalware programme to remove nasties. PS. The application that you named is not actually malware, it is Adware and is flagged by AVs/AMs as a PUP (Potentially Unwanted Programme) - which means that while most people would not want it there will be some who do want to have it on their machine.
  5. Yes, I think about all you can do in such circumstances is put it down to 'something' odd happening without knowing exactly what it was.
  6. I can't recreate that here. If I remove restore points with CCleaner only the ones I tell it to remove are gone, the rest are still there. I'm a bit surprised that you have never heard of RPs going missing, google 'Restore points disappeared Windows 10'. TBH if it was happening regularly that CCleaner was removing more RPs than told then more people would be seeing it and shouting about it. The fact that nobody else has chimed in here would tend to indicate that nobody else is seeing it with CCleaner, and so it looks like something else removed them from your machine, probably Windows itself. The fact that they greyed out one went missing too also points to something other than CCleaner removing them. PS. The Piriform staff do come here to answer and help, they all have 'CCleaner' following their username and use the CCleaner logo as their avatar.
  7. Are you saying that you have paid for a licence for the PC version by misake? If so you will need to contact support by email at - support@ccleaner.com They will be able to change it for you to the correct one for a Mac. If you just want CCleaner Free for a Mac then you can download it here: https://www.ccleaner.com/ccleaner/download?mac If you actually bought a Mac key, but just got the wrong download, unlikely if it was in the email, then you can download that Free Mac version and go to Options >About> 'Upgrade to Pro' and enter the key there to register it - Note that a PC Pro key will not activate Mac Pro, the keys are different. (Unless it's Pro Plus).
  8. I think that you are saying that you have a licence but when you try to enter it you are being asked to purchase again? You are clicking the wrong button. See this for how to register a license: Creo que está diciendo que tiene una licencia, pero cuando intenta ingresar, se le pide que vuelva a comprar. Estás haciendo clic en el botón incorrecto. Vea esto para saber cómo registrar una licencia: https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional
  9. No concrete explanation, but Win 10 is known to sometimes behave oddly with RPs. Maybe your removing 2 with CC prompted Windows to take a look at what had changed and remove the others? The other thought is did you check in Windows if they were still there? It may have been that CC just couldn't see them?
  10. Just wondering if using partitioning software to shrink the partition and then re-expand it again could move the mft? Your own risk of course. (Make a mirror image / clone first). I'm guessing that it may complain that it can't shrink a partition smaller than the files already there?
  11. nukecad

    Windows 11 ?

    I would definitely avoid the Registry Cleaner, the Software Updater, and the Driver Updater. Health Check as well, except possibly if CCleaner Free, in Pro it runs Software Updater (Security), and I wouldn't trust the Startup (Speed) check either.
  12. nukecad

    Windows 11 ?

    I don't know anyone with Win 11 yet, apart from @Andavariand although he opened CCleaner he said that he didn't run it. Maybe he's given it a go by now?
  13. nukecad

    Windows 11 ?

    Windows 11 is in very early Beta testing (Insider Programme) and no software is going to claim compatibility with anything in Beta. By the time Windows 11 is fully Released to Market then CCleaner will (should) be compatible with it. But until then Windows 11 is experimental and will change rapidly - so nobody is going to give any guarantees about using their software with it.
  14. That sounds like something Chrome related is still running in the background. Have you changed any settings in Chrome, (sometimes Chrome will change settings itself during an update), or installed any new addons/extensions in Chrome that may be running in the background after closing? Have a look here: https://support.piriform.com/hc/en-us/articles/204210674-Why-is-Chrome-cleaning-being-skipped-#why-is-chrome-cleaning-being-skipped--0-0
  15. Personally I'd believe Intel. There may be later versions of the drivers that CCleaner's new Driver Updater is finding by the version number - but the changes in those drivers may have been for different system builds (different graphics chip, different audio chip, different drive or drive type, etc) and so while a newer version exists it may not be needed for your particular system.
  16. Good to hear that an uninstall/reinstall got CCleaner working as you expect again. Not sure what happened, (maybe 5.82 didn't install properly or Windows didn't recognise Smart Cleaning properly so didn't put an icon in the trayfor it?) PS. I had a quick look at Greeshot and came across a few possible solutions. One was that if Greenshot is running without Administrator privileges then launching another app with Administrator privileges will prevent Greenshot using the 'prt sc' button. https://getgreenshot.org/faq/why-does-the-print-key-not-work-in-some-windows/ Another suggestion was that if Greenshot stops working with the 'prt sc' button then simply opening the Greenshot Preferences menu and closing it again resets it. I don't think that CCleaner clears Greenshot temporary files as standard (but Winapp2 extension may do), but just in case you may want to make Greenshots temporary files an exception for CCleaners Custom Clean (that's only for Custom Clean not Health Check). C:\Users\%USERNAME%\AppData\Roaming\Greenshot\*.* C:\Users\%USERNAME%\AppData\Local\Greenshot\*.* (There should be a logfile in that second one that may help you work out why it's getting turned off). There may be others, or sub-folders within those, but from the pathnames I'd expect any Greenshot related temporary files to be stored in those two locations. I'm not sure if those are of any helpto you, you may be better looking/asking on the Greenshot website.
  17. That describes exactly how Smart Cleaning works. I don't know how it got turned off for you but if you turn it on again it will do the same thing as it used to (and as said above it will put an icon in the System Tray again). As it did get turned off then you may want to check the Smart Cleaning settings. Sorry but I don't know your screenshot utility so don't know just why it's being cleared.
  18. You should type your question directly so everyone can see it, and not attach it as a document, people will not open an unknown attachment. I have done if for you. You should also use Google Translate or similar to put your question in English. Dovresti digitare direttamente la tua domanda in modo che tutti possano vederla e non allegarla come documento, le persone non apriranno un allegato sconosciuto. Ho fatto se per te. Dovresti anche usare Google Translate o simili per porre la tua domanda in inglese. See this for how to register CCleaner and what to do if you are having trouble: Vedi questo per come registrare CCleaner e cosa fare in caso di problemi: https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional#where-do-i-enter-my-license-key-ccleaner-for-windows--0-7
  19. Yes it is badly worded, it doesn't actually open the User Interface window when you start the computer, instead it runs a clean in the background. It's always been like that it hasn't changed recently. (Except from that poor wording). The setting runs a clean in the background when you start your computer and then the background task closes itself when the clean is finished, it doesn't open the CCleaner interface. It does put a flashing icon in the System Tray while it's working - but it's only there for seconds while it cleans so you could miss it. (Or it might be in the 'overflow box' (the up-arrow) and so not displayed in the Tray itself. I think that for what you want the best way is to 'Pin' CCleaner to the Taskbar, then you can open it with just one click whenever you want to. I keep it pinned there for easy use. PS. Setting Options>Updates>'Keep CCleaner updated Automatically' or turning on Smart Cleaning will put an icon in the System Tray if you want one there. (But it takes two clicks to open CCleaner from those icons).
  20. You have a corrupted recycle bin. It's not uncommon and seems to be getting more common for some reason. Luckilly it's easy to fix:
  21. Sorry to hear that it's not turning out to be simple. Always easier if you can sort it out at the keyboard rather than opening the case. There are many hardware reason why discs can suddenly go unrecognised so it's just a question of checking things one by one, starting with the disc(s) itself(themselves) of course. The fact that some discs are still being seen does tend to point to a hardware fault somewhere, hopefully something as easy as changing the CMOS battery or a loose connection to the unrecognised disc(s) that can just be reseated. Which order you try/check things in is going to be a question of how easy/hard they are to get to in your particular computer. You'll find plenty of other advice of things to try if you search online for 'disc suddenly not recognised' or similar wording.
  22. Big Sur is both v10.16 and v11.#, which one you see depends on where and how you look. It's for legacy/compatibility reasons, see this for a fuller explanation: https://community.ccleaner.com/topic/60444-need-help-understanding-top-right-corner/?tab=comments#comment-328971 For registering CCleaner if you already have a license key then go to Options>About and click on 'Upgrade to Pro'. Enter your licence key and click on 'Register'. See this article for more info or if you are having problems: https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional (PS. I've removed the duplicate post from CCleaner Help and just left this one in the Mac section).
  23. Just to be double sure here - Did you run the new Driver Updater in CCleaner? (That may have changed the driver for those discs). If not then: Have you Restarted the computer? Not shutdown/boot but Restart. (With Win 10 Restart resets the computer more thoroughly than a Shutdown/Boot does). As it's four drives that went missing, and not just one, that would seem to rule out a faulty drive or drive connection and point to the computer software or hardware. Open Device Manager right-click on 'Disk Drives' and Scan for Hardware Changes to see if that will pick up the 'missing' discs. Does Disc Management see the drives or are they also missing there? If DM can see them but Windows can't then try changing the drive letters. I'd also run a couple of different Virus/Malware scans just to be sure that it isn't that. Then I'm afraid it's down to checking the computer software and hardware for possible faults. Just to be sure that it's not one faulty drive messing up recognition of the others you could try physically disconnecting them and adding them back one at a time. (You could also try each one on another computer or in an external caddy). As said there can be many reasons for discs becoming unrecognised, here's an idea of what to try: Carry out any virus checks to see if its computer virus, spyware etc issue, Check your system log events for any possible update that may have incorrectly been applied or got stuck trying to be applied, Replace the CMOS battery, (you should do that every 3 to 6 years), Carry out basic checks to make sure you have good power supply and the cables are firmly connected, Carry out checks of ram, cables and connections inside the computer.
  24. nukecad

    Windows 11 ?

    It does seem stupid and as I said above I'll not be at all surprised if that requirement isn't dropped. Although this blog indicates that they don't intend to do that and see TPM2 as an integral part of Win 11: https://www.microsoft.com/security/blog/2021/06/25/windows-11-enables-security-by-design-from-the-chip-to-the-cloud/?ranMID=24542&ranEAID=kXQk6*ivFEQ&ranSiteID=kXQk6.ivFEQ-F1FQJkmHGPq_8kgszNG02g&epi=kXQk6.ivFEQ-F1FQJkmHGPq_8kgszNG02g&irgwc=1&OCID=AID2000142_aff_7593_1243925&tduid=(ir__dcfg633qkwkfqijhowf2dxsd0e2xuqr6etliv1le00)(7593)(1243925)(kXQk6.ivFEQ-F1FQJkmHGPq_8kgszNG02g)()&irclickid=_dcfg633qkwkfqijhowf2dxsd0e2xuqr6etliv1le00
  25. nukecad

    Windows 11 ?

    Here's a set of results from that new tool. This is from an Asus X551MA laptop, currently running Win 10 21H1 quite happily. You can see that it's given a caution on the Celeron N2840 CPU. Not sure why that is but may be because the processor itself is compatible but doesn't have Intel TPP (Intels on-chip TPM)? Or maybe because it's not on the Microsoft compatiblity list but the specs say it should be? There's a fail on DirectX/WDDM2. And there is no TPM, or it's not enabled. (There isn't one I've already checked). At least it gives a better idea of what you need to be looking at than Microsofts effort does.
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