nukecad

It looks to me that it's arisen from a snipet of code that had been ported in for a different purpose, but hasn't been cleared of a 'make an ini' instruction. In which case it would make the ini and a folder to put it in, but it's then just sat there with nothing referencing it or trying to access it. Programme developers often share code snippets with one another, why write new code for a job if someone has already written something that does the same job. (Of course you are supposed to check what you have borrowed, in case it also includes things that you don't want/need - like an instruction to make an ini). If you want to then you could make that Norton folder an 'Incude' in Custom Clean so that it will get removed whenever you run Custom Clean. Although it may. probably will, come back again until the CCleaner devs clean up that code snippet and remove the instruction to make one.

Try doing them one at a time - and leave Office until the last, apparently that's quite a large update.

Good to hear you seem to have it sorted out. You may have actually purchased 2 licence keys now. (Just not been sent one of them because there was no email to send it to). I will flag this up to the staff about the upgrade link not asking for your email, that is definitely odd. So odd that I would also keep a close eye on your card account for a while, just in case.

@WtfMan!!! On the issue of the Norton folder being created. I've now had it confirmed that this is - "definitely not intended" - and the developers are investigating.

Yes browsers have their own extensions for certain functions, which are not the same as user installed extensions/add-ons so don't show in that list in the browser. There is another thread today about those particular ones suddenly showing up as empty when running Custom Clean, and always showing up everytime as zero bytes. I'm not sure if it is changes to CCleaner or to Chrome and Chromium based browsers (particularly Edge) that has caused them to start showing up. My suspicion is that they are actually 'cookie containers', and empty until cookies are put in them. Similar to the 'cookie jars' that Firefox started using a while back, but not quite the same.

I agree that doesn't sound right. How were you doing this? Had you clicked Upgrade within CCleaner itself? Or was it from a pop-up? Or from a website?

Thanks for the replies. That does look like the changes made to the Software Updating then. It's probably a particular app that you are all using that wasn't included in the software updater before but is included now. It could be more that one app that is giving the issue. In which case it's a matter of identifying the problematic app(s) and fixing the issue(s) or simply removing it/them from the list of apps to check. As I said above the Staff are reading this thread, so will be working on it.

Well if they are zero bytes then they are empty - In other words they have been cleaned. They are probably cookie 'containers' where cookies will be put when there are some. 'Clean' doesn't mean 'Delete'. - You don't have to throw a file cabinet away to get rid of the files in there. If you right click on one of them and select "View all files" it will show you just what the files are. I suspect that they will be associated with extensions. (browser internal extensions, not your own user add-ons), like these from Edge on this laptop: I don't use Edge so those should usually be empty anyway. PS. Have a read of the second part of the link in my signature below this post 'Files that come back after cleaning'.

Thanks, let's see what the others report to see if there is anything in common as to why it isn't working for some of you. PS. The CCleaner staff are aware of this issue and are looking into it, the more information people can give helps.

So it's not even getting as far as the 'Scan' button for you, or do you mean after the scan? A couple more questions: Are you on Windows 10 or 11? Are you using an Antivirus other than Windows Security/Defender? If so then what AV is it and what version is it at.

That's usually because the browser or an add-on is still running in the background after closing. CCleaner should ask you if you want to close the browser if it's still running in the background, but you may have told it not to show you the message. Going to Options>Advanced and clicking on "Restore default settings" should cause that message to be displayed again rather the Custom Clean just 'Skipping' clearing the browser. Of course remember that doing that will also remove any other customisation that you had put in place, so you will have to set those up again. Ideally though most do not want a browser to keep running after you close it. so you have to go to the browsers settings and turn off that background running. For Edge, to stop it from running in the background after closing, in the Edge settings, go to "system and performance" and turn off both "Startup boost" and "Continue running background extensions and apps when microsoft edge is closed." Do similar in Chrome.

What is it that each of you are you doing/seeing in Health Check immediately before seeing that 'Resolving Issues' screen? If it was the software updating section then what software had it found to be updated? @Two Dog Pete What software was/is it in the Software Updater that is not updating for you?

The Performance Optimiser task has been there a while, it's needed for the Performance Optimiser to work. If you are not using Performance Optimiser then the task doesn't do anything. I'm also seeing that Norton folder. My guess is that it's to do with the changes to the Software and Driver updaters, whether it should be there or not is another question. CCleaner and Norton are now part of the same group of companies and do share software development. It may be being created by a bit of Norton code that has been inadvertently carried over. I'll see if I can find out any more about it.

'0x6 handle is invalid' is a Windows error code. Something is stopping Windows from fetching/applying the update. Windows Updates, such as the monthly Patch Tuesday updates, can sometimes cause 0x6 errors. (It was the March Patch Tuesday this week). Others seeing that error in the past have had success with the following: Try downloading the 'Slim' installer from here and double clicking it to install the new CCleaner version. Make sure that your current CCleaner is not running before installing the new one. (Check in Task Manager and if it's running then 'End Task'). https://www.piriform.com/ccleaner/builds

No problem, I just happened to be here when you posted, I'll pop back later to see how you got on.

Personally I would end those stuck tasks using Task Manager and/or "Restart" the computer. Then try the install again

Just try using the Slim installer. (I've just run it here to update mine to v6.22). Do the first run of CCleaner from the installer itself (that can sometimes help with Windows Standard User accounts):

Are you having a problem installing or is it simply not opening after the install? The usual questions: What Windows version are you on? If it isn't Defender then what Antivirus are you using, and what version is it at? One more, are you using an Administrator account or a Standard user? If it's a problem installing then try using the 'Slim' installer which you can download from here (3rd one down): https://www.ccleaner.com/ccleaner/builds PS. You don't need to uninstall first, just run the installer.

"People like me" are users like yourself. I do not work for CCleaner. As for Windows 7 being end of life: https://support.microsoft.com/en-gb/windows/windows-7-support-ended-on-january-14-2020-b75d4580-2cc7-895a-2c9c-1466d9a53962 Are you using a buisness computer? As far as I am aware the only security updates included in todays (12th March 2024) Patch Tuesday updates for any Win7 version were for those with Windows Embedded Standard 7 on the 4th year of Extended Security Updates. https://www.ghacks.net/2024/03/12/overview-of-the-march-2024-windows-security-updates/

Well you have to remember that Windows 7 is End-of-Life and no longer supported, most new apps and updates will not even consider it. Most new software/versions will no longer be tested with Win7, you can't really expect software developers to cater for what is an officially obsolete Windows version. (If it is tested then it's probably just a case of 'will it run at all on Win7? and nothing more"). So as with any old OS and new or updated software it's 'use/try at your own risk'. I've got an old 98SE machine that I use occasionally, I wouldn't even dream of trying to update anything that's on there or install any new software.

You can try Options>Advanced>Restore Default Settings to see if that will clear it and start asking you again. The only way I've done similar in the past, after ticking the 'Do not show again' then wanting it back, has beeen to uninstall/reinstall CCleaner. (At that time there wasn't a 'Restore Default Settings' button available). However just closing Firefox normally is enough to allow CCleaner to clean it without skipping. You shouldn't need to use Task Manager. Firefox does not normaiiy run in the background once closed.

Sorry, but Recuva works with Windows file formats. The file format of the Kindle Fire OS (KF8 / AWZ3 format) is not a supported format for Recuva. Which explains why Recuva can't see it. https://en.wikipedia.org/wiki/Kindle_File_Format A quick google of "how to recover deleted files from kindle fire" will give you a few apps and things to try.

It will only clear what you tell it to clear. If you want to be doubly sure then make a backup of your logins/passwords in Firefox, its easy to do. Firefox menu>Passwords>3-dots menu>Export passwords. Or go into each of the other browsers and delete your passwords there rather than using CCleaner to do it. PS. Personally if I didn't trust a software, any software, to do what I told it to and nothing else (or didn't know how to use it properly) then I'd stop using it.

That wil usually be because there are 'leftovers' from the Thunderbird uninstall that CCleaner is seeing. Many apps don't uninstall fully but leave files and registry entries behind. (Some do it on purpose, some are just untidy when cleaning up during the uninstall). Thunderbird is one of those that doesn't fully uninstall if you just do it using Windows, I believe that among other things it leaves behind itself is a user profile in ...\AppData\Roaming\Thunderbird\Profiles\ If you have such a folder leftover following an uninstall then I'd delete it and see if CCleaner is still picking up TB. I suspect that it will still be showing. Next I would make a note of you CCleaner settings and uninstall/reinstall CCleaner. You can get the latest installer here: https://www.ccleaner.com/ccleaner/builds If Thunderbird is still showing after that, or if you want to remove all traces of it, then you need to do more. You could search for the leftovers manually but I'd suggest using Revo Uninstaller. https://www.revouninstaller.com/products/revo-uninstaller-free/ To get rid of the leftovers from something that you have already uninstalled there are a couple of ways with Revo, depending on if you want to purchase it or not. Method 1 The first is the 'Forced Uninstall' option, that is only available in the Paid or Trial version of Revo. 'Forced Uninstall' uses an online database that has lists of what common softwares leave behind when uninstalled. https://www.revouninstaller.com/how-to/use-forced-uninstall/ Method 2 The other way is slightly more work, but it's free and some find it simpler to do. Install Revo (paid or free version), then re-install the uninstalled app, and uninstall it again this time using Revo. Revo will run the standard uninstall and then search for and remove any leftovers.

Can you explain in more detail what you are attempting to do? As well as what Operating System you are using (Win10, Win 11, other)? Plus what kind of drive you are trying to recover files from, (HDD, SSD, USB stick. etc) and if you know then what format it is (NTFS, FAT, etc). Were the files deleted by accident or did the drive crash?