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Everything posted by nukecad

  1. I'd suggest looking at you McAfee and see if there is any log of it removing/quarantining CCleaner. I'd also try making sure that your McAffee is up to date and maybe making CCleaner an exclusion in McAfee, at least for a while. If you are using MB with McAfee then you'll probably already know how to make exclusions. Whilst it's mostly been Trend Micro that is blocking/removing v5.65, there have also been reports of McAffee doing the same. With both AV's the reports are that if you update the AV then the blocking usually ends, if not then making CCleaner an exclusion in the updated AV does the job. (With TM you have to get the latest 2020 version from their webpage, updating from within the programme isn't enough). Malwarebytes does not seem to be an issue, because it works differently to traditional AV's.
  2. nukecad


    That's just a blizzard - they have a lot of them in Alaska. Sorry, but without a link we have no idea what/which map you are talking about.
  3. It is a problem with some AntiVirus programmes at the moment. They are not recognising the new version of CCleaner so they are stopping it running or even removing it. (And because of the coronavirus crisis they are short staffed and so it's taking them time to update their whitelists). Which anti virus programme are each of you using?
  4. Running Health Check will not install Google Chrome. The Chrome offer isn't new, it's happened for years, well before Health Check. You will see many complaints about it on this forum. Installing CCleaner using the standard installer may still install Google Chrome, if you don't untick the pre-ticked offer. The same as it has done for years if you were not careful to untick the offer. Whilst the offers for Avast/Piriform products now have a new page with Accept/Decline buttons, the Google Crome offer is still as it always was and is still pre-ticked.
  5. I don't think that's correct, my CCleaner shows Edge Chromium but it does not and has never shown Google Chrome. There must have been some entry somewhere from Google Chrome. It may have been simply fortuitous that uninstalling Edge Chromium also removed the rogue google registry entry as well. Google Chrome is very persistent, once you've had it on your machine it's hard to get completely rid of all traces. As you seem to have got rid of it then however you did it doesn't realy matter.
  6. You have asked this question at least once each year since 2018, this is now your fourth thread with the same question. In fact it's the only question that you have ever asked. https://community.ccleaner.com/profile/81585-rjlocal22/?wr=eyJhcHAiOiJmb3J1bXMiLCJtb2R1bGUiOiJmb3J1bXMtY29tbWVudCIsImlkXzEiOjU3ODE4LCJpZF8yIjozMTc4OTR9 The answer is still the same. (It will not change). The files are probably not being deleted because they are system files, and either in use or protected. You should not delete duplicate system files, the duplicates are often needed in more than one place, and deleting them may cause things to stop working. Duplicate finder should normally only be used to find duplicates of your pictures, videos, music files, documents, etc. and remove any unwanted ones.
  7. Haven't got a clue, and this sort of information is kept close to the developers chests. Try right clicking on it and picking analyze from the context menu to see if it finds anything on your machine. It doesn't find anything on mine currently, but I don't use search much anyway. (It take a guess at: "C:\ProgramData\Microsoft\Search\Data\Temp\" but that is a guess).
  8. It not a scam, it is simply the way that Windows works. (And what Health Check calls 'trackers' are not what you or I would usually call trackers). In this particular case it is the Windows restart that is re-creating the files that are found to be cleaned. See the link in my signature below any of my posts for an explanation. If you can't see my signature because of your browser settings then: https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043
  9. This 'only run once following install' behaviour is a sign that a programme is being blocked from running by your antivirus programme. So as Hazelnut asked which AV are you using?
  10. I suspect that your anti-virus may be blocking the install. (PS. Trend Micro was/is an issue with CCleaner v5.65 not with Speccy , at least not a known issue with Speccy). Are you saying that you now have 2 anti virus programmes running? You should not do that - they will clash and cause problems. The rule is never to run more than one anti virus at once. If you do have 2 running then I would decide which AV you want to use and disable or uninstall the other. Then I would temporarily pause/disable the one you have decided to use and try installing Speccy again. (Don't forget to untick the chrome offer if it shows). Once Speccy is installed then re-enable your chosen AV. You may also want/need to make Speccy an exclusion in whichever AV you choose to use.
  11. It is optional. In CCleaner go to Options>Settings and set the CCleaner Home Screen to 'Custom Clean'. CCleaner will then always use custom clean unless you deliberately click on Health Check.
  12. I have no problems downloading/installing Speccy here. Could you tell us what Windows version you are using?, and which AntiVirus programme? Also where you are downloading Speccy from?
  13. We need more details please, there is not enough there to give you any help. What do you mean by 'Not Loading'? (Not downloading, not installing, not running after installing, other?) Which Windows version are you using? Which AntiVurus are you using?
  14. You may need to download and install the TM 2020 upgrade? - go to this page to 'grab' the 2020 upgrade. https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security/home.aspx
  15. nukecad

    offline issue

    We cleared that issue up a while back, it was simply the wrong message being displayed. CCleaner was connecting to the server but if it found nothing needed to be updated then it was showning the wrong message. It's been corrected in v5.65 which will be why you are not seeing it anymore. PS. As a different issue to note - Many programmes (not just CCleaner) are having server connection issues at the moment, the internet is under strain from everyone using it from home during the current C-19 crisis. And Microsoft are doing some scheduled maintanance/modification of server software which is affecting many servers, unfortunate timing.
  16. Not according to that link that Hazelnut posted, did you try it? That shows how to exclude a file/folder that hasn't (yet) been flagged. PS. I don't use a Mac or Total AV either, but those instructions seem clear enough, I'd exclude the whole CCleaner folder.
  17. You need to install Defraggler as well. It is a seperate programme, it is not built into CCleaner. Vous devez également installer Defraggler. C'est un programme séparé, il n'est pas intégré à CCleaner.
  18. What operating system is your elderly computer using? I'd assume XP or Vista if CCleaner is no longer compatible. Prices for Pro licences are usually for a year unless it says otherwise, BUT- If you cannot run the latest CCleaner on your machine then it is of no use whatsoever to you to purchase CCleaner Pro. The first things that happens when you register a Pro version is that it updates itself to the latest available version of CCleaner, which is not compatible with your machine so it won't work. If you have XP or Vista then the best you can do is use the latest compatible version in Free mode. The last version of CCleane compatible with XP and Vista is v5.64, which you can download from Filehippo. It can be found under 'Older Versions' on the right of: https://filehippo.com/download_ccleaner/ If you are still running one of those old operating systems then you are going to find that fewer and fewer applications will be compatible so you won't be able to use the latest versions. The lastest versions of Webroot Secure Anywhere won't run on them, which is not realy a good idea as using an old vesion of an avtivirus means that you are not fully protected, and it may cause other problems with newer applications. The recent rash of negative comments you mention are a case in point, many/most of those comments are from users of Trend Micro antivirus that was not up to date and so was blocking CCleaner v5.65 from running. Once they updated TM then the problem dissappeared. PS. Your post seem to imply that you think that CCleaner is a security tool or even an antivirus app. It isn't - it's a junk cleaner. CCleaner does not protect your computer in any way, it simply removes unwanted/unneeded temporary files, cookies, etc. Realy the best solution is to get a new computer (or a new OS if the old hardware is compatible, but I doubt it will be). As said you are going to find that more and more applications are going to stop updating or even stop working. I know that can be a struggle financially, I've been there myself when my old XP laptop started playing up, but if you want to keep using a computer then it's something you have to do now and again. Just like automobiles they need to be replaced with a new one every so often.
  19. See the CCleaner browser documentation (you might want to bookmark it for future reference). https://www.ccleaner.com/docs/ccleaner-browser/using-ccleaner-browser/search-provider-settings
  20. See these: https://support.office.com/en-us/article/restore-deleted-files-or-folders-in-onedrive-949ada80-0026-4db3-a953-c99083e6a84f https://support.office.com/en-us/article/what-happens-when-you-delete-files-in-the-cloud-57dda49f-0e55-41eb-bb6a-c61caa8cca03
  21. And when you say 'not working' how do you mean? (Not installing, not running, not registering, not cleaning, other?)
  22. Mmm, I've just looked at the instructions for using the registry editor to restore the label info and whilst it doesn't look too dificult if you know how to use regedit the advice is not to use regedit if you are uncomfortable about doing so. But there is a bigger problem. Even if you found someone who knows regedit to help you the linked pages for the numbering schemes are missing, (because Office 2007 is out of support) so you wouldn't know what ID numbers to use anyway unless you/they can find it somewhere else. https://support.microsoft.com/en-gb/help/2563139/error-message-when-you-try-to-create-a-label-in-word-there-is-a-proble I'm afraid that unless you can get the repair to work then you may have to competely reinstall Office. Which of course will reset everything to standard. TBH the problem you found with repairing Office 2007 may also be a problem if/when trying to reinstall it. Unless you have the original discs and activation key you may be stuck. Office 2007 has been out of support since Oct 2017, so most of the Microsoft pages that had information, and especially downloads, for it are no longer available. https://support.office.com/en-gb/article/install-office-2007-88a8e329-3335-4f82-abb2-ecea3e319657 As you are using Office for a business then you should probably get the latest version of Office anyway, you can write the cost off against tax as a business expense. https://products.office.com/en-us/business/small-business-solutions If you want an installed rather than a cloud version. https://www.microsoft.com/en-GB/p/office-home-business-2019/CFQ7TTC0K7CQ?activetab=pivot%3aoverviewtab If cost is a problem then there are plenty of free (and paid for but cheaper) alternatives, here's just a few. https://www.techradar.com/uk/best/free-office-software (Personally I'm using Softmaker Free Office and have had no problems with it).
  23. The original question is from 9 months ago and did not ask that at all. (Because as Dave CCleaner stated in post 2 CCleaner didn't do what you say at that time). Yours is a different question that applies now that CCleaner has changed, and the answer is simply to use Custom Clean and not Health Check. Health Check will always check for software updates, it is meant to do that. Custom Clean does not check for software updates at all. (If you want to check for software updates when using Custom Clean then you have to use the seperate Software Updater tool, which is what the OP was about). To make CCleaner use Custom Clean as the default cleaning method then go to Options>Settings and change CCleaner Home Screen to 'Custom Clean'. Once you have done that it will then use Custom Clean every time, (and not check for software updates) unless you specifically click on Health Check.
  24. Try this to force it to close: https://support.apple.com/en-us/HT201276
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