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Everything posted by nukecad

  1. This issue has been flagged up to the staff for investigation/response.
  2. Did you use the registry cleaner in CCleaner? If so it has removed a group policy from the registry. Did you backup the changes when the registry cleaner asked you to? If so then you can restore it - Right-click on the .REG file that was created created and select 'Merge'. By default the reg file will have been saved into your 'My Documents' folder. If you didn't make the backup then you will need to reset the browser settings, or import the registry entry from another computer. See this Microsoft article, sorry it's in English: Haben Sie den Registry Cleaner in CCleaner v
  3. As Nergal says that sounds like Smart Cleaning is periodically cleaning the junk that is building up on your system. Go to Options>Smart Cleaning and untick these 2 boxes (do the lower one first) to stop it doing that: At the moment CCleaner should also be asking you if you want to close the browser or not before cleaning, or be skipping cleaning the browser automatically if you have set it not to warn you - but doing the above and turning Smart Cleaning off is easiest. Do you have CCleaner Free or CCleaner Pro? If you have CCleaner Pro and you want to leave Smart Clean
  4. Now that is very odd, because your Screenshots show that Custom Clean was finding files in there to be cleaned. So something in Windows (probably the Master File Table) thinks that they are still there. Just to double check; did you run Custom Clean following that Analyze which could have removed them? Does CCleaner Custom Clean still say that those files are there? How about the Office files, are those files still found by Custom Clean but not actually there either? PS. You can usually right-click any file in the Analyze results and 'Open containing folder' as a qui
  5. Looking at the Custom Clean results: Tthose 20+ files at the start are coming from a CashBack extension in Chrome (They are all empty files). You then have some other Chrome files. Then 20 or so Microsoft Office files. Then some more Chrome files. And some more from the CashBack extension. Overall it looks like Custom Clean had found around 80 files to be cleaned. If 20 of those are the Office files that leaves around 60 'trackers' for Health Check to see. (And the fact that the Office files are there is interesting in itself, and helps point to what the problem may be).
  6. That particular SpeechRuntime registry entry is part of the upcoming Windows 10 update to 21H1, components of which are already downloaded onto most machines with 20H1/20H2. If you clear it then Windows will simply put it back again. See this for more details, note especially the reply from Dave CCleaner about the future of CCleaners Registry Cleaner: https://community.ccleaner.com/topic/59952-i-get-a-registry-error-on-ccleaner-on-windows-10-i-have-scanned-5-times/?tab=comments#comment-326795 If you still insist on using the Reg Cleaner after reading that, then if you right clic
  7. Those titles are put there by Google not by the software company. The dash shows that it's simply google offering you something that is in some way related to your search term, but isn't actually your search term. In your case google is showing you some other recovery software because they are being paid to advertise it. (Which is why it also says "Ad" before the URL). An Adblocker extension for you browser would stop those google ads from being shown. This is similar but you wouldn't accuse Wiki of trying to pass itself off as Recuva would you?
  8. That sounds as if something is opening a new file everytime you launch Chrome but not closing them when you leave Chrome, so something is opening more and more files and leaving them open. (Some browser extensions can do things like that if poorly written). So, time to roll our sleeves up. PS. We seem to be on opposite sides of the Atlantic, it's gone midnight here (and I may fall asleep), so let's do a couple at once. (Don't mind if I give too simple instructions, they are for others who may be reading this in months to come). One problem is that Health Check will not tell us
  9. Because Registry Cleaners do have a valid use - for helping to fix a computer that has problems (ie. following a malware infection or if something goes wrong uninstalling an app). It's using them for the wrong purpose (to try and speed up a healthy machine, which it won't do) and using them indiscriminately that can cause problems rather than fixing problems. CCleaner also has a Disc Analyzer, a Duplicate Finder, and a Drive Wiper - you don't use them everyday, you only use them when you need to - Reg cleaners are the same, only use a registry cleaner when you need to. And yes
  10. Just to note that the changes to Firefox cookies have made no difference to CCleaner that I can see, and CCleaner is still removing them as before.
  11. Sorry, I thought this was about cleaning (or not cleaning) of 'Trackers' in Health Check? Which could well be the changes that they made in Firefox v86, I've not had time to have a look/play around yet. (I wrote my own cleaner for Firefox so may need to make some changes to that). Are you saying that after switching browsers the 'Trackers' have now been cleaned?
  12. @harry2021 I've moved your post to it's own thread because yours is about Firefox not Chrome, so the answer is probably different. (Plus it can get confusing giving different people answers about different browsers in the same thread). For others reading- This is related the 'Privacy' section of health check not removing all 'Trackers'. The article harry 2021 mentions is this one: https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Could you give us more details of what you are seeing with the 'Trackers' in Health Check? ie, How
  13. I think we are almost agreed now that this is a know bug in Windows, a bug that is erratic in who and what it affects - but both Edge and Chrome browser saved passwords being wiped is one of the signs. @DreamDemonThe only way to satisfy yourself that it is the Windows bug and not CCleaner is to stop using CCleaner for a while. Then if it's still happening it's obviously not CCleaner doing it. Until Windows fixes this then if you have a lot of saved passwords you could set them all up again and then export them to a .csv file - Then import that csv back in at the start of a new sess
  14. It's interesting to note that Malwarebytes and Red Canary's investigation has found that in most cases the infection can only be implied by one file that gets left behind after it 'self-destructs'. Which shows that it did run on those machines and then deleted itself. Whether it actually did anything when run (gathered data, files, etc) is unknow because of the way it 'phones home' for a package of instructions on what to do, and so those instructions and what they do are unknown. (and being a package can be changed to do different things). https://blog.malwarebytes.com/mac/2021
  15. I still suspect those crash handlers. With Chrome closed open Task Manager, right click on those two google crash hadlers in turn and 'End Task'. Then run CCleaner and see if it now removes those entries. If it does then it shows that it is indeed the crash handlers that are keeping those files open so that CCleaner can't clean them. Just in case it's something else though I'll ask again: Do you have any 'Live Tiles' on your Start menu? By that I mean any any tile that shows video, animation, or updates what it shows, eg. news, weather, etc. Let us know if 'End Task'
  16. Thanks, this oddity has been noted (yours is the second post about it here). https://community.ccleaner.com/topic/60037-automatic-update-notice-installed-and-latest-version-are-the-same-number/?tab=comments#comment-327242 As you say it just seems to be a typo and doesn't affect the update, you get the correct new version. It was suggested by a staff member that it was a typo when the new version was first released and had been corrected after a couple of hours, but your screenshot shows that it's still there for some. How many are getting it and just why is another question
  17. Whilst you should do the above to satisfy yourself that CCleaner is not finding/removing that file: I'm pretty sure that what you are seeing is a long standing Windows bug and not CCleaner at all. Microsoft have promised a fix but maybe not until next month. See this press article from just before Christmas: https://www.express.co.uk/life-style/science-technology/1377755/Windows-10-bug-delete-saved-passwords-Google-Chrome I believe that you will find that even if you stop using CCleaner at all then the passwords will still keep getting deleted until Microsoft fix the
  18. Ok so something is wiping your saved passwords from Edge Chrome (and from Chrome itself).. We are trying to work out what is doing that for you, when it isn't doing it for others. That takes some testing and trying things one by one. So let's check first if your Custom Clean is removing them: Save a password in Edge and close Edge. In CCleaner set Options>Advanced to show the file list. In custom clean right-click on 'Edge Chromium' in blue and select 'Analyze Edge Cromium' in the popup. Look at the files found for "Users\name\AppData\Local\Microsoft\Edge\User Data
  19. Are you talking about "Cleanup" or "CCleaner"? or even "Tuneup"? They are 3 different applications from 3 different companies.
  20. You have not answered the questions I asked there, please do so to make sure we are talking about the same thing. I've now set my CCleaner to the same as in your screenshot above and CCleaner is not removing saved passwords from Edge Chrome for me. Have you tried the 4 steps I used above, ie closing and reopening Edge without running CCleaner? What happens if you do?
  21. Found it. In Edge go to- Settings>Privacy, search, and services>Clear browsing data>Choose what to clear every time you close the browser Turn off 'Passwords'
  22. TBH as this virus doesn't seem to do anything (yet) you have to wonder if this was maybe the whole point; to show thousands of Mac users how easily they could get infected? If thousands of Mac users suddenly go out and buy AV's for their Macs that's a lot of profit for someone (with Apple taking a cut).
  23. I've just tried something, with interesting results. I opened Edge Chrome and logged into a website, saving the login/password when prompted by Edge. Looking in Settings>Profiles>Passwords I could see the saved password. I closed Edge and reopened it, nothing else. Looking in Settings>Profiles>Passwords the saved password had gone. So it was Edge itself that had removed the password, I hadn't even touched CCleaner. EDIT- I can do this repeatedly, the saved passwords dissappear everytime I close/reopen Edge. I don't know why it's doing that, I'l
  24. OK, let's be clear here about what is being wiped so that we are talking about the same thing. Are you meaning that you are always logged out and have to login to sites again next time you open the browser? If so then is it all sites or just certain ones? or Are you meaning that the actual saved passwords have been wiped from the browser and you have to type them in manualy each time you want to login to a site? ie. in Edge Chrome if you go to Settings>Profiles>Passwords can you see the saved passwords, then after closing Edge running CCleaner and reopening Edge can you s
  25. Which browsers are you using? Untick 'Session' for the browsers, eg That is where what sites that you are currently logged into, what tabs you have open, etc. is saved when you close the browser 'Saved Passwords' are the list of passwords that you have told the browser to keep, not what you are currently logged into. Leave that one unticked unless you have your passwords recorded elsewhere.
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