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Everything posted by nukecad

  1. nukecad

    Windows 11 ?

    There is now an open source tool on github that does a better job of telling you just why your computer is not compatible with Win 11, and which bits are/are not compatible with the requirements. https://www.bleepingcomputer.com/news/microsoft/whynotwin11-is-a-better-replacement-for-windows-11s-pc-health-check/ Note that the tool is still in development (v2.2.2 was released 4 hours ago) and Windows Smart Screen may block it as an unrecognised application. If you still want to try it (at your own risk) then in the Smart Screen warning click on 'More info' and you'll get the option to run it anyway. Edit- That Smart Screen warning seems to have been fixed with v2.2.2.
  2. Did you only run Health Check? (Not Registry Cleaner or the new Driver Updater). I doubt that Health Check did anything, especially if the drives were still showing until you shutdown. Drives do occasionally go 'missing' from Windows for various reasons, and when they do you usually notice it on reboot. A Windows update (especially if it was updating in the background when you shut down), a faulty connection, the CMOS battery needing replacement, a fault on the drive itself, a failing power supply, a failing motherboard, all those and and more could all cause a drive(s) to go 'missing'. Would I be right in thinking that the now unrecognised drives were external, maybe connected by USB? If so try unplugging and replugging them and then Restart (not shutdown) the computer. You can also try going into Disk Management, click “Action” on the toolbar and then select “Rescan disks” to tell the system to perform a re-identification for all connected disks. PS. How many drives were there? and which OS version are you running?
  3. nukecad

    Windows 11 ?

    Now it's saying that my processor isn't supported, no more details than that. (But says nothing about the lack of a TPM chip). Of course the processor is a grey area too, apparently Win 11 will run happily on CPU's that aren't on the 'official' list but you'll still get that not-supported message from the tool. It's the usual MS dogs dinner, makes you wonder if they've just bought out a chip manufacturer (or done a deal with them).
  4. nukecad

    Windows 11 ?

    There has usually been a install with a local account option in Win 8.# and 10 - but they do like to hide it from non-techie users. When I first installed Win 10 1503 I fell for it. (PS. It takes 6 months for MS to delete an account after you ask them to).
  5. nukecad

    Windows 11 ?

    TBH I expect that Micosoft will drop that requirement once they see the stir it is causing. Lets face it TPM is not exactly needed it's more of an extra. As the number of computers that don't have one installed testifies.
  6. nukecad

    Windows 11 ?

    As that Bleeping article alludes, many MB's are designed to take one but the manufacturers penny pinch by not fitting one. Whether any particular MB has been designed so that you can retrofit a TPM may be a bigger problem for laptops than for desktops. Oh well we've got four years to save up before Win 10 becomes EoL, and then probably another 4 or 5 years at least until apps stop supporting it. Microsoft do seem to be shooting themselves in the foot again with these new hardware requirements.
  7. nukecad

    Windows 11 ?

    I've just checked and the MS app says this laptop is not compatible for Win 11. Checking tpm.msc and the UEFI there is no TPM showing, so now I'll have to find out what this motherboard is and if It has a 'slot' for one.
  8. nukecad

    Windows 11 ?

    Well as you have probably seen it's now official and Windows 11 will be released to market later this year. The good news is that it's a free update to Windows 10, maybe less welcome is that there are new minimum system requirements. A kicker is that as the requirements currently stand Win 11 will require a 'Trusted Platform Module (TPM)' chip. Newer computers may/should already have one but expect TPM chips to be a hot topic in the coming months. It's possible that MS may drop that particular requirement. Another annoying requirement for those who prefer not to have a Microsoft Account is that you will need one for the initial setup of Win 11 Home. (Presumably you can switch back to a local account afterwards?). You can see the new requirements here: https://www.microsoft.com/en-gb/windows/windows-11-specifications#primaryR2 and there's an app to download to check your computer for compatibility: https://www.microsoft.com/en-us/windows/windows-11#pchealthcheck (mmm, PCHealthCheck - now why does that sound familiar?). Stupidly if that compatibility checker says that you machine is not compatible with Win 11 it gives no indication of why that is and what you need to do to make it compatible. The compatibility checking app may say your computer is not compatible simply because an installed TPM chip has not been turned on in the BIOS/UEFI Turning on an already installed TPM chip should make it compatible. https://www.howtogeek.com/287737/how-to-check-if-your-computer-has-a-trusted-platform-module-tpm-chip/ You may be able to install a TPM chip if you don't already have one. (Or get someone to install it for you, computer repair shops are probably already rubbing their hands). Windows 10 will still be getting updates if you can't move to Win 11, Win 10 is expected to be End of Life in October 2025.
  9. Hi @OldMike65 This has in fact been reported before and it is easly reproducible. We are assured that it is on the list of small things to be looked at, however although it is strange behaviour I don't think that it's very high on the list. The thinking has to be that if you have clicked on 'Check for updates' and been told that you are up to date then why would you click on 'Check for updates' another 2 times or more?
  10. The 64-bit VLC update for Windows (v3.0.16) is now available from the official VLC website or by clicking 'Check for updates' in VLC itself.
  11. Of course with his previous antics you have to wonder a bit if this might not turn out to be a 'fake death' story. He wouldn't be the first to fake death and go into hiding to try and avoid legal problems, and a few million euros in a couple of prison guards pockets .......
  12. John McAfee's lawyer has announced that he has hung himself in a Spanish prison after the Spanish high court authorised his extradition to the United States on tax evasion charges: https://www.reuters.com/legal/government/john-mcafee-found-dead-prison-after-spanish-court-allows-extradition-2021-06-23/ Say what you like he's had a colourful life. (Wonder if they'll make a film?).
  13. Contact support by email to make your request: support@ccleaner.com
  14. Thanks @Dave CCleaner I fully accept your correction about the 'bouncing arrow' when downloading CCleaner, and have edited the post accordingly. I was going from the following which I have observed in the past (I've now tested it some more): In Firefox if you are late in clicking on the arrow tag, or click where it has just bounced from, then you actually click the Browser banner and get taken to the page to download the browser. (You don't actually have to click the blue 'Download Free' button in that banner, it's a graphic and not an actual button and clicking anywhere on the banner will take you to the browser dowload page - maybe that could be changed to an actual button). The unobservant may then think they are still downloading CCleaner and so click the green 'Free Download' button for the browser as well. Admittedly though that still shouldn't install the browser, just download the installer. Can I aslo point out that that arrow can have another glitch in Firefox; if the menubar has had other add-on icons loaded. As you can see here, on my Firefox it's pointing to Malwarebytes Browser Guard rather than the download icon. (If I didn't have the Browser Guard add-on it would be pointing at AdBlock).
  15. I had similar with Irfanview last December - On further investigation Windows showed that I had both 32-bit and 64-bit versions installed, but at different versions. I simply uninstalled the 32-bit version and that solved it, because the 32-bit Irfan view is no longer installed CCleaner doesn't try to update it. https://community.ccleaner.com/topic/59752-ccleaner-health-check-reports-wrong-irfanview-version/?tab=comments#comment-325892
  16. nukecad


    Could you give more details? Eg. When you say "follow" that usuallly means follow another users posted content - is that on a specific website or with specific software?
  17. That was timely, I was just doing some testing and uninstalled/reinstalled CCleaner. I realise that you say you hadn't installed again yourself, but this may help show others how it could happen. This is the offer screen that I was refering to above. You can see that if the graphic was missing (as it is in my screenshot above) and you just clicked 'Accept' without seeing what you were Accepting then you would get the browser, and it would set itself as default because you couldn't see that little tickbox to untick it.
  18. I'd never say 100% sure of anything like that. One thing that I will note is that if you installed CCleaner a year ago and hadn't been updating it then it WILL have force updated itself. This has been going on gradually for a couple of months to make sure that everyone who can be is up to date (Win XP/Vista have to stay on old versions): https://support.piriform.com/hc/en-us/articles/360052107891-Why-have-I-been-updated-to-CCleaner-v5-74-#why-have-i-been-updated-to-a-newer-version-of-ccleaner--0-0 We have had previous reports of the Browser 'installing itself'. (I've had a search and the last one I can find before yours was from January). However when investigated it's usually been one of the above two causes, or likely that the user has clicked through something on a webpage (or a pop-up?) quickly without reading and accepted the Browser as an offer that way. If it was something that happened regularly, without user intervention (mistake?), then we would see a lot more such reports. CCleaner does have a habit of offering things in pop-ups, (which often annoys some users). It can be annoying to get something you didn't want (I once got Chrome browser installed by not paying attention to what I was clicking). It's easy enough to reset your default browser and uninstall the CCleaner Browser.
  19. The Browser has probably been installed when you installed/re-installed the new CCleaner version. And although many don't believe it, you probably asked for the browser by mistake not realising that it was being offered. There are a couple of ways I know of that can happen without you realising that you have asked for the Browser to install. The first is from the CCleaner download page - when, in some browsers notably Firefox, you see an arrow 'tag' bouncing up and down in the top right corner saying 'Click here to install'. If you try to click on that arrow itself you could hit the advertising banner underneath it and get taken to the download page for the Browser. If you weren't paying attention you could think you were still downloading CCleaner and so click the download button there. The second way it can happen is an occasional bug in the standard installer. The standard installer shows you an 'offer' for another Piriform/Avast product with big blue 'Accept' and 'Decline' buttons, very occasionally the image for the offer doesn't load and you just see the two buttons - if you then click 'Accept' you will get whatever should have been showing as offered. (You should click 'Decline', but of course you have to know about the bug). I've seen it happen a few times myself, and saw it again last Friday, I've told the staff that it's still happening occasionally. Just set whatever browser you normally use to be the default again. (And uninstall the CCleaner browser if you don't want it).
  20. I'm not sure where you are looking but an installed CCleaner is listed in the Windows applications list in Settings (and also in the old style Control Panel) and can be uninstalled from there: It can also be uninstalled from within CCleaner itself:
  21. As Windows 7 is end of life I wouldn't even try updating drivers, new drivers may not have been written/checked for compatibility with Win 7.
  22. Confirmed here, I've pointed the staff to this.
  23. Malwarebytes for Mac will probably be able to remove whatever is causing the redirect: https://www.malwarebytes.com/mac
  24. Can't see the log on this phone but that sounds like it is unable to reach the server(s) needed for the Speed and Security checks. Might just be a temporary issue either with the server or with your AV not recoginsing the new CCleaner version yet and so blocking it. Try updating your AV and see if that fixes it.
  25. You should be OK having a look and or doing a scan, as long as you don't tell it to actually update any drivers. It might update them without problem, but seeing the number of reports we have had here in the last two days I wouldn't risk it. (TBH I wouldn't risk any driver updater anyway).
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