nukecad

A patch update 'hotfix' to v6.11.10455 has been released earlier today: https://www.ccleaner.com/knowledge/ccleaner-v6-11-10455

Frankly that C: Drive does not have enough freespace available, and it will give issues until you do something about that. On a HDD it is recommended to have around 15-520% freespace so that Windows itself can work properly. Windows needs that freespace to Optimise the drive, needs space for the Pagefile, for Windows Updates, and so on. 38.48 GB is only 8% of your drive free, which is why Windows complains (and turns your bar red). Even the 52.1 GB is only 11% free, and that's not enough because that freespace will quickly get used again. Without enough freespace on the disc then as you have found Windows will need frequent reboots/restarts to operate as it should. You need to remove some applications or data from the drive onto another drive, or to get a biger drive to use for the C: drive. Your screenshots indicate that you have around 400GB used for applications and data other than Windows itself. Do you have a lot of video, images, or games on your C; drive? (If/when gaming are you 'saving game' to the C: drive?) What is taking up the disc space may not be at first visible to you, so lmacri was simply trying to help you with working out what is taking all that space up. BUT - Just using CCleaner to remove temporary/junk files is not enough in your situation, because as soon as you start using the computer again the temporary files will build up again, and you'll quickly run out of diskspace again.

For licencing queries you will need to contact support by email support@ccleaner.com They will be able to say why you got that message and to sort things out for you.

I see that you asked a similar question before, sorry no-one replied back then. That will probably be because you have dual channel memory capability, so Speccy is reporting the number of channels available/used (8 in total) rather than just the physical slots (4). If it just reported the physical slots then that would be less RAM channels than you actually have available. Why the first line says only one slot total is probably just due to the way the multi-channel RAM controller is configured by HP. (It really is time that Speccy had an update to recognise newer technologies). https://uk.crucial.com/articles/about-memory/what-is-dual-channel-memory

I don't believe that particular warning box has a setting you can specify in the ini. (Some other warning messages do). Which is why the only way I know of to restore it again after you have ticked the 'Do not show...' is by resetting to defaults. TBH most users want it always on or always off. Mine is always off because I'll often do a clean with a browser deliberately open so just let CCleaner skip the browser without asking.

Yes, restoring the default settings should cause that message to be displayed again rather the Custom Clean just 'Skipping' clearing the browser. Of course remember that doing that will also remove any other customisation that you had put in place, so you will have to set that up again.

As far as I am aware the trial has never asked for payment, or card/banking details, until after the trial is over and you decide that you do want to buy.

I'm not sure what you are looking at. Custom Clean tells you what has been cleaned, and in detail if you have set it to 'File list' in the Advanced options. Health Check doesn't tell you details but does tell you how much has been cleaned.

Do you have/use Teamviewer?

You have replied to an old post from 2021. Are you talking about the Taskbar or the System Tray?

And thanks for spending time to do that . - That is what we are all about here, trying to work out what any issue is and how to resolve them. It's great that as users we can help each other, and that the company staff will also get involved on the forum when deeper help or insight on cnmpany policy is needed.

That is usually because CCleaner sees there is an update but the server hosting that update is unreachable for some reason. It's a software company server, not Piriform or Avast. Can you say which software it is trying to update. There is a known problem with Teamworks in CCleaner 6.11 at the moment. PS. Playing with the Hosts file can make such issues worse. (You are experienced enough to know that though).

Not at all, as the latest screenshot from @Jack53 shows he is in fact logged out of his google account - look at the blue button top right, it is asking him to sign in to Google again. The only reason I can think of where that wouldn't happen (assuming that you ran Custom Clean with Session ticked fro that browser) is if you ran CCleaner while the browser was still open - maybe open as a background process so not on screen. The fact that Google search is showing as the homepage is a browser setting, change the homepage in the browser, or change the search engine in the browser.

In Custom Clean tick 'Sesssion' for Firefox - you appear to have done that. But if you then run Healh Check it will not use custom settings, - you need to use Custon Clean to use the custom settings.

Where does it create that empty folder and sub-folders? ie. what is the full pathname for them? Are you sure that it is that app that is creating them? Microsofts own OneDrive does a similar thing for each user of a computer. Be very very careful if you try to add those folders for cleaning, you don't want to be clearing your standard folders with those names.

Are you sure that it was CCleaner and not Windows Storage Sense? (Or something else you may have installed). A few questions to see if we can work out what may have happened: CCleaner Pro or Free? Did you open and run CCleaner after you got the prompt? If so did you run Health Check or Custom Clean? What are you Smart Cleaning 'Junk' settings?

If you want to remove junk files and get lightweight then you neeed to use seek-leaner.

One at a time is fine, and reinstalls of Windows are fine. As long as CCleaner is being reinstalled on the same machine it isn't a problem, as mods here we probably do it more than most when trying to replicate a problem and then afterwards reinstalling CCleaner as we want it. If a licence key keeps getting installed on different machines, even if one at once, then that will be looked at. It's a sign you may be a technician cleaning other peoples machines so you should have a CCleaner business licence.

It's normal depending on your computers settings. You can stop some of it happening. If it's only just started happening for you then have you recently synced your browser? Have a read of this:

If you purchased a new key rather than renewing then you can email support@ccleaner.com with details of the two licences and ask for a 'Licence Merge', they will join the two licences together so that you don't lose the time remaining on the old one. It's something that they do often. So you can take advantage of sale offers like you have done and not lose the remaining time on your existing licence It would have been a bit early for you to be sent a renewal reminder notice, people do complain if they get one when there's still a couple of months to go.

Unfortunately in 2023 email attachments are the main method of delivering ransomware to companies. It only takes one inattentive employee to open a malicious email attachment and the whole of a companys records can get encrypted, and/or their system compromised or made inacessible. So many email applications used by companies have pretty strict automatic filters on attachments in emails nowadays, particularly emails that arrive 'out of the blue' as it where.

You can already turn that notification off in Smart Cleaning. Set it to "Automatically clean without notification" for the browser(s) you use and it will clean on closing without the popup.

Thanks, will pass that on to be looked at.

The Free version Smart Cleaning is limited in what it can do. However if it is enabled in Free then it can do as you say if the game creates a lot of temporary files. Options>Smart Cleaning Tick everything that Free will let you, then untick them all again (make sure there are none left, not even greyed out ones) and close CCleaner. That should stop Smart Cleaner running in Free.

From your screenshot Health Check has found an update for an application that you have on your machine, and has told Windows to install the update. That message says that Windows is trying to update the app but is asking for a command option that hasn't been given for some reason. Unfortunately it doesn't say there just which app it is trying to update, but you can find out easily enough. In CCleaner go to Tools>Software Updater and under 'Programs to Update' it should tell you what application it is that CCleaner is finding to be updated. It should tell you the application name, what version you have installed, and what update version it has found. You can then update the app from within the application itself. Once it's been updated then Health Check will stop telling Windows to update it. Please let us know which app it is that Software Updater finds, along with the version numbers - so that we can point it out to the developers to be looked at and fixed. PS. Another option is to always use Custom Clean and not Health Check - Custom Clean does not do an automatic check for software updates, that's what the seperate Software Updater is there for. (Note that Health Check in the Free version doesn't do the automatic check either, it's only automatic in Pro). You can set CCleaner to always show you Custom Clean instead of Health Check, OPtions>Settings>CCleaner Home Screen. PPS. If you go offline before running Health Check in Pro then it can't try to automatically update anything either; because it isn't connected to the web to check for updates.