nukecad

I wouldn't have thought so, that's more of a hardware issue. It's simple enough to use CHKDSK in Windows to scan and fix disk errors.

Você verificou sua pasta de spam de e-mail? Pode ter ido parar lá. Onde você comprou sua licença, na página oficial do CCleaner ou em outro lugar? Às vezes, vemos casos em que as pessoas cometeram um erro ao inserir seu endereço de e-mail, portanto, os e-mails não podem alcançá-los porque estão sendo enviados para um endereço de e-mail errado. Você precisará entrar em contato com o suporte para resolver problemas de licenciamento. Você pode enviar um e-mail para eles: Support@ccleaner.com Have you checked your email spam folder? It may have ended up in there. Where did you purchase your license, from CCleaner official page or from somewhere else? We do sometimes see cases where people have made a mistake when entering their email address, so the emails cannot then reach them because it is being sent to a wrong email address. You will need to contact support to resolve licensing issues. You can send them an email: Support@ccleaner.com

See: https://support.piriform.com/hc/en-us/articles/360020674812-How-do-I-manage-my-CCleaner-subscription-#how-do-i-manage-my-ccleaner-subscription--0-0 If you are still having issues then email support@ccleaner.com for help. However if you think that you have been charged on an already cancelled subscription there is something that we do occasionally see: If you paid by PayPal then check if you had set up a recurring payment with PayPay. If you have set up a PayPal recurring payment then PayPal will still take that payment even though you have cancelled you subscription with CCleaner. You may have forgotten (or hadn't realised) that you had also set up a recurring payment with PayPal, and until you cancel that PayPal will still take the payment. https://www.paypal.com/hk/webapps/mpp/automatic-payments If that is what has happened here then PayPal have your money and not CCleaner, so you will need to contact PayPal to cancel the recurring payment and ask them for a refund

If you still have ccleaner installed on another machine then look in Options>License key. Or enter the email address that you used to purchase CCleaner into this page: https://www.ccleaner.com/support/license-lookup Of course that won't work if you no longer have access to that email address. In that case you should email support@ccleaner.com from a different email account, they will want to know what that original email address was. Or you could just use CCleaner free until you get your outlook back.

Personally I think it's pretty amazing how good those guesses can get sometimes, when there is little actual data to go on. You see it on most help fora.

It is interesting that the recovered files are NOT zeroed. New data being written where they used to be is a possibility, though more often I'd associate that with HDDs. I'm still trying to grasp just how this stuff works with SSD's so don't quote me, but 'Dynamic' and 'Global' wear leveling can also move old but still existing data into the storage blocks where the deleted data used to be. (Probably misleading but think about it a bit like trying to recover from a HDD that has been defagmented after the files had been deleted, Recuva can 'see', from the Logical Block Address still held in the MFT, where the deleted files used to be on the drive but it can't tell if something else has later been moved into that address). It's further complicated by the fact that the SSD built in controller doesn't actually store things at the LBA, instead it maps the LBA to a Physical Block Address where it has actually put the data., either when first written or when moved for wear levelling. In the end though the thing to take home is that it's almost impossible to recover deleted files from a SSD. Just to note that by contrast you can usually recover deleted files from a thumbdrive, I've done it myself, they don't have TRIM or wear levelling. (although some high end industrial thumbdrives do have them). Let us know how you get on with Irfanview for the images.

I assume there's no backup which is why you are trying to revover them. Recovering deleted files from a SSD is almost impossible, almost because there might just be a very slight chance. As yu suspect TRIM and wear levelling come into play. You say that the recovered filesizes look about right, but did you have 'Secure Delete' set in CCleaner which would have overwritten the contents?. Have you tried opening one in a text edior/hex editor to see if it's all zeros? You could try Irfanview which can often open damaged image files that other viewers won't open. If it does open then 'Save as' will save it correctly so that other viewers can then open it. https://www.irfanview.com/ The PDF's would be another issue though and I wouldn't know what to suggest.

You have a corrupted Recycle bin. It is nothing to worry about, it's just something that can happen in Windows, most people never even notice when they have a corrupted bin. (Unless they use a cleaning tool which says there is always something in the bin). It is easy to fix, see here for how to fix it:

I don't know what the cleaning rules for the event logs are. But do you also have 'System>Windows Event Trace Logs' selected? Could it be that which is removing certain logs?

These Sales come and go, you usually only get the sales pop-up notification once. (Some people complain if they get it more than once). I suggest that you email support@ccleaner.com explain what has happened with PayPal and see if they can still give you the sale price. Google translate: Deze Sales komen en gaan, je krijgt meestal maar één keer de sales pop-up melding. (Sommige mensen klagen als ze het meer dan eens krijgen). Ik stel voor dat je een e-mail stuurt naar support@ccleaner.com, leg uit wat er met PayPal is gebeurd en kijk of ze je nog steeds de verkoopprijs kunnen geven.

Good thought @hazelnut. But no, I just tried it and they are still there after a 'Clean now' in Storage Sense. I've looked a bit more at what these particular Defender Backup files are. I haven't checked them all, but the 4 that I have checked are duplicate copies of the'live' files in use, rather than being old versions. The contents of the 'live' files and the backup are identical on the 4 that I checked. Presumably Defender has the backup there in case something happens to the live copy, or maybe as a double check of the integrity of the live copy? As they appear to be reserve/reference copies, rather than old versions, then I for one will be leaving them there. Deleting them would also be pretty useless if they are needed reference copies, and so Defender then has to recreate them again.

Thanks for the report. I hadn't looked at it before but just gave it a go. On Windows 10 here it found 8 out of 10 files (sounds like a commercial) to delete in "C:\ProgramData\Microsoft\Windows Defender\Definition Updates\Backup" But as you say running a clean did not actually delete any of them. If I try to delete one maunally in File Explorer it asks for elevated 'System' permission to delete it. (I am already admin). I've flagged it up to the staff for the developers to look at.

They are fine here, (2 different computers, one CCleaner Pro one CCleaner Free). It looks like yours is trying to display 2 different icons side by side and of course the column is only meant for one icon so you are seeing half of each. eg. half of the the Thunderbird icon and half of the Internet icon; half of the Chrome icon and half of the Applications icon. I'm not sure what the one with Firefox is? That's an odd one. What do the Internet and Applications icons look like in your CCleaner? Is the Windows Tab also showing double icons or is it just the Applications tab? To rule out it being a Windows glitch I'd do a 'Restart' (not Shutdown) of Windows to see if your Windows icon cache needs a refresh. If a Restart doesn't fix it then you can delete the icon cache files and Windows will then rebuild them: https://www.makeuseof.com/windows-rebuild-icon-cache/ Let us know if that doesn't put it right.

I think that all us old timers know that one. I have this laptop set to hibernate when I close the lid so it restarts very quickly, it does mean that when I boot my other laptop from shut down it feels like it's taking an age to start.

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As I stated above there is no such dll file for English.

Good to hear that it's working for you now. So the problem was a disc error/fault preventing Windows defrag from reading the disc, and the Disc Error check has fixed it. TBH I had thought that you might have replied that you'd already run CHKDSK when doing SFC and DISM. Hopefully fixing a disc error will have also improved your startup speed. Sometimes it's better to give a list of things to check all at once rather than one at once which takes longer as posts go back and forth. Your answers are good, not much at startup, plenty of disc space, you don't say what the PUP was but fair enough if it was unwanted. Something to note is that using more than one defragmenter isn't going to improve defragmentation. Every one of them uses their own algorithm, there's no set standard, so will just reorder things as it wants regardless of what the one before did. You could spend hours defragmenting and ordering the files one way with one app, and then another way with another app, and then ....., PS. I know what you mean about the removal of the drive map from Windows Optimize and Defrag, watching a defragmenter drive map is a bit like watching someone play Tetris and you can still watch it in Defraggler and others. But it doesn't really have any function it's just a pretty graphic and maybe reassurance that something is happening. But for all you know the app could just be moving coloured brocks round and not even touching your drive It also gives it's own issue of people trying to get their drives 'perfect' - everything in a solid block at the start and nothing fragmented. It's a Holy Grail, only going to happen on an external drive not on a system drive, But that doesn't stop people trying and then complaining about the defragmenter when they can't achieve what can't be achieved. (Well maybe very very rarely). Probably that's one of the reasons why Microsoft removed it. PPS. I must have saved hours since I switched both my laptops internal drives to SSD's. No defragging of those just a trim which takes seconds. Of course I still have the old spinners as external drives, so still Defraggler for those.

The CCleaner user interface is written in English, so it doesn't need a seperate .dll for English. Just go to Options>Settings and change the language to English.

All I can say at this moment is that both Windows defragmenter and Defraggler work fine here, I can launch and run either one as I choose. Uninstalling my Defraggler does not affect Windows defrag in the slightest. Neither does reinstalling it. You seem to have 2 seperate isssues here, the slowish startup, and then the Windows defragmenter not launching. They are probably not related, but might be. 3 minutes for startup can seem a long time these days, but even only 5 years ago was often considered reasonable. "Why is my computer slow to start" is one of the top questions asked online, and that's because there can be a multitude of reasons. From a simple setting, through to too much bloat loading, system or hardware problems, up to even malware. Have you had a look at just what is strating when you startup? For example do you maybe have Edge pre-loading, even though you may never use it? What about other background apps and bloatware? I'd suggest running AdwCleaner from Malwarebytes to start with, it can quickly get rid of that junk/bloatware, adware, etc. https://www.malwarebytes.com/adwcleaner In windows Settings go to Apps>Startup and see what is turned on there that could be slowing things. If you have things that you don't use turned on then turn them off. You could then also look at Tools>Startup in CCleaner to see just what else is loading at startup, there are 4 tabs there. You can also disable and enable them there if you are sure that you don't want them running at startup. (Don't use 'Delete' all it does is remove them from that list it doesn't delete them). Next to the defragmenter. As Hazelnut asked what type of drive is it? What size is it? How full is it? Right-clicking the drive in File Explorer and selecting Properties will tell you the Capacity and the used/free space on the General tab, the Hardware tab will give you the model number of the drive from which we should be able to tell what type it is. While you are in the Properties go to the Tools tab and see if the defragmenter will launch from there. (And maybe run the Error checker too, it can take a while depending on the size of the disc, but would rule out another potential cause of problems). You said that you were not happy with the Windows Defragmenter for various reasons, can you expand on those reasons just it case they might be relevant here? Step by step, do you normally launch the Windows defragmenter? You mentioned from File Explorer above? What do you see when it fails to load? And finally for now, have you tried booting into safe mode and seeing if it runs there?

Mmm, next time before you clean do an Analyze and if it skips Zoom then before cleaning look in Task Manager and see if there is anything Zoom related still running. Although I do have Zoom on this machine I've only ever used it once, to attend a funeral service remotely, so I'm not very clued up on what kinds of processes it runs. One thought though, are you logging in with a Zoom account or are you using your Google or Facebook account to log in to it?

My Speccy reopens as I last left it, but I have had the problem with other apps. (My Malwarebytes used to be a #### for it and was often half off the screen). It can be pretty common, and annoying, often it's only one or two apps who's windows get affected and the rest open as you want. No one seems to know just what causes it, but it seems like the position/size parameters that Windows should save when you close an apps window get scrambled in an odd way and it can't fix it without help. Windows sometimes just needs a shake to help it, so try the following: Get the Speccy window to the size and position that you want then click the Maximize/restore button a few times. (Maybe throw in a couple of minimize/restores as well for good measure?) Then close Speccy and see if it now reopens as you want it. Another similar option I've read is once you have the window as you want it double-click the logo at the top left (in this case the Speccy logo). The window should close, but Windows should now remember where/how you want it to open. (With that one it seems to be that closing the window in that different way is what gives Windows a poke and does the trick). If it's still not working then the 'FancyZones' utility in Microsoft PowerToys should do what you want by snapping/restricting Speccy's window to a custom zone. https://learn.microsoft.com/en-us/windows/powertoys/ https://learn.microsoft.com/en-us/windows/powertoys/fancyzones (That's probably a good utility to have for a dual monitor setup anyway). Or you could use a 3rd party window resizer such as: http://www.southbaypc.com/AutoSizer/

Just to note that when you choose to install CCleaner at a custom location, it will create a new 'CCleaner' folder at that location if needed. So say you browsed to something like 'F:\my_installs' then the installer would create 'F:\my_installs\CCleaner' to install the CCleaner files into. (But if you had already created a 'F:\my_installs\CCleaner' folder yourself to install to, and browse to that, then it's smart enough not to create another one inside that).

Is it saying that Zoom has been Skipped? When an item is 'Skipped' in Custom Clean it's generally because it has files open, CCleaner needs apps/files to be closed so that it can clean them. Sometimes when you think an app has been closed it will still be running in the background. And sometimes that can be simply because it's taking a while to fully close, and you are trying to clean before it has finished closing. So it may simply be that your Zoom is taking a while to fully close for some reason (maybe there is even still an open connection until disconnected at the other end?), then once it has closed CCleaner can clean it By default when an app is open and so preventing cleaning Custom Clean will show you this message asking if you want to close the open app: but if at any time you have ticked "Do not show me this message again" when you get that message for an open app then in future, if it's open again, CCleaner will just Skip the cleaning of that particular open app without asking. eg. Here I had both Firefox and Zoom open when I ran a clean, and as you can see both have been Skipped: Once I closed Zoom then CCleaner could clean it (but Firefox was still open so was still skipped):

Use the Advanced options in the installer: Click through to this screen and set your required location:

Slow starting and apps unable to launch sounds like you have a Windows System issue. (not something that defragmenting files would cause). Have you run sfc /scannow to check and repair the System files? If you have and sfc hasn't worked to fix your issues then run DISM.exe /Online /Cleanup-image /Restorehealth. (And then sfc /scannow again). See this for how to run those commands to repair your Windows System files: https://www.howtogeek.com/222532/how-to-repair-corrupted-windows-system-files-with-the-sfc-and-dism-commands/