nukecad

As well as Hazelnut's suggestions. If you are using an antivirus other than Windows Defender then what is it and what version is it? PS. You do not need to uninstall CCleaner before reinstalling it. Download the latest installer from the builds page: https://www.ccleaner.com/ccleaner/builds Double click the downloaded installer to reinstall CCleaner over the existing one.

500 is a server error, something needs to be fixed at the server. We are aware that there are problems with the documentation and help pages, and have flagged it up to the staff. In the meantime I suggest that you use the 'Pause Updates' for that particular driver, as shown in your screenshot above.

The blue button in CCleaner that let you do it yourself has gone missing for some reason. To cancel a subscription auto-renewal send an email to support@ccleaner.com who will do it for you.

Sorry, I had missed that this was CCleaner for Android. As I posted above, you can contact CCleaner Support by email at: support@ccleaner.com However I'm not sure if they will be able to help in this case? As you purchased through Google Store using PayPal then it is Google who have taken the money and PayPal who would normally issue any invoice. (If you had purchased a licence key directly from CCleaner, say as part of CCleaner Pro Plus, and then used that key to 'activate' CCleaner in Android then that would be different).

Are you saying that you actually purchased CCleaner? (180 days is not a usual licence period for CCleaner, although 'specials' are ocassionally available). Or are you saying that PayPal has taken a payment for something that you didn't purchase? If PayPal have taken your money for something that you didn't purchase then you will need to contact PayPal about that. If you did purchase CCleaner using PayPal then did you set up automatic payments with PayPal? If so then PayPal will take the automatic payment until you cancel it with PayPal. https://www.paypal.com/us/cshelp/article/what-is-an-automatic-payment-and-how-do-i-update-or-cancel-one-help240 You can contact CCleaner Support by email at: support@ccleaner.com But if you have never purchased CCleaner, or if it's PayPal who have taken an automatic payment, then you will need to sort things out with PayPal.

How did you get your licence key if not by by email? That email is the one associated with your licence. You will need to contact support@ccleaner.com by email and ask them to remove the auto-renewal for you.

Most websites do it, in Europe it is a legal requirement needed to comply with the GDPR data protection laws and many websites just implement it worldwide. It's one of those ideas that at the time seems like a good idea for peoples privacy, and it does make website owners think about privacy, but for the computer user it ends up just being annoying. Some websites will ask everytime that you visit regardless of what you said last time. Others do keep your acceptance in a cookie, so if you clear that cookie they will ask again next time you visit. If you don't accept then of course they will always ask again next time. You could tell both your browser and CCleaner not to clear those cookies, once you have identified just which cookies they are, but there is an easier way. The easiest way to stop being annoyed by them is to use a browser extension, or Ad blocker filter. Once installed you won't be bothered by cookie permissions pop-ups much if at all. You might still very briefly see the permission request but the extension quickly either hides it or 'accepts' for you. They can't catch every single one, so you may still have to accept one occasionally, but the good ones do catch most of them. I've used this one in Firefox for a number of years, (It's now owned by Gen Digital the group that CCleaner is part of): https://addons.mozilla.org/en-GB/firefox/addon/i-dont-care-about-cookies/ It is available as an extension for Firefox, Chrome, Edge, Opera, and Pale Moon - and as a filter list for AdBlock, Adblock Plus, and uBlock Origin for use in other browsers: https://www.i-dont-care-about-cookies.eu/ Other extensions/filters are available that do much the same thing.

Good to hear that cleared it. CCleaner should run normally for you now all the excess junk has been cleared. CCleaner can sometimes struggle, or stick, when there are very large amounts of temporary files that have built up over time. So as well as using CCleaner regularly it is also a good idea to run Disk Clean-up on the system files once a month or so, if only to clear those system files which CCleaner doesn't clear for technical reasons. (eg. The Windows Update files are something that CCleaner doesn't touch, because Windows may not have finished applying them all for days or even weeks after an udate).

If it's there in Disk Clean-up then it can be safely deleted. Sometimes it does need a Restart to finish the deletion. Note however that, just as with CCleaner, some things may appear to come straight back again - see the link in my signature below each post I make. Does Health Check now run for you?

Your screenshot shows that you are already in 'Clean up system files' there; but you haven't finished the job yet. It's showing that you have 16.8 GB of temporary files that can be removed. See below about 'Windows Update' files too. That's a lot of junk, and probably why CCleaner is sticking. So you have scanned the system files for temporary ones that can be removed - but you haven't removed them yet. From where you are on your screenshot you now have to click 'OK', and then 'Delete files'. But BEFORE you do that also tick "Windows Update Clean-up". (You can see here that mine is currently 4.84 GB that will be removed if ticked. Yours is probably a similar size). It will take a while for that 20+ GB to be deleted, once it has finished then "Restart" your computer.

Did you run Disk Clean-up using the 'Clean up system files' option? Have you done a Restart (not Shutdown) of your computer? Once that has scanned for temporary system files then you have to click OK again, and then 'Delete Files' in the box that pops up. When that has finished deleting the temporary system files do a Restart (not Shutdown) of your computer.

I also don't see any Avast file in C:\Windows\temp That will probably be because we have different settings in CCleaner. (I might do some testing later to try and track down which setting(s) that might be). Read the Privacy Policy and Product Policy that can be found in your CCleaner:

IIRC there was an issue back in 2021 with the portable creating registry entries (something to do with updates?). That would tie in with the dates that @AnaRon says he has. PS. Are you aware that if the zip is on your machine rather than a stick you can run the exe directly from the zip without extracting it first? (I do it if I want to run Free rather than my installed Pro, runing it from the zip doesn't pick up my key).

It sometimes happens - so the first thing to try is using Custom Clean to see if that will unstick/clean whatever Health Check is sticking on. If Custom Clean also sticks it should say at the top of the results window just what it is stuck on, make a note of that and then do the next: If Custom Clean hasn't worked then see if Windows Disk Clean-up can clear the blockage. Run it once, then run it again this time selecting 'clean up system files'. The second one can take some time particularly with 'Windows update clean up'. Once it's finished try Health Check again.

Yep, it was just a few back then, and it scaled up last week. Which is typical of certain types of testing - do low numbers first, analyze the results from that and then test more widely.

I'm not at home to check, but couldn't tell you if it had changed and now changed back anyway because I haven't been messing about in my registry. I suggest that as it changed at different times of day for different people (and I am pretty sure I know why that is, the time you installed/updated to a particular CC version) then you give it 24 hrs to see if yours changes. Remember that if this is a test as I suspect then it's been going on since at least February when the first post in this thread was made.

Not a problen, it's in open view here. Note that I have just edited it.

Yes, The welcome screen has also just disappeared from my CCleaner Pro in the last couple of hours, here this morning not here now. Either they have removed it, or it was only ever intended as a widespread test.

Well here is an interesting one for you all: The Welcome screen on my CCleaner Pro has gone all on it's own. It was there this morning, it isn't there now. I didn't do anything, no messing about with tweaks, it's just not there anymore. It came unexpectedly, it's gone unexpectedly. My opinion - Either they have removed it ,unlikely, or much more likely that it was only ever intended as a widespread test and has now removed itself automatically just like it came automatically. {Note that I haven't said just what it is that I think they may have been testing, and maybe still are). PS. Seems that I'm not the only one:https://community.ccleaner.com/topic/65059-ccleaner-startup-nag/#comment-343399

Yes, CCleaner is putting it there. There is nothing "nefarious" about it. CCleaner is part of a bigger company called GEN (full name Gen Digital) and they share servers and other resources. Many companies form larger groups in order to share their knowledge and resources and reduce infrastructure costs. https://www.gendigital.com/

It seems fairly obvious to me. If you have clicked on one of the two searchboxes so that you can input text then it no longer says 'Search' in it. I'd have thought that's a clearer indication than a small cursor? Once you do start typing then not only do you get a cursor but also a red 'x' at the end of the box (to clear it if wanted).

Good you got your thumbs back, but let's see if we can find out why they went missing. Are you using Winapp2.ini? If so is it up to date? I believe that there was a bug in winapp2 earlier this year that would remove thumbnails. A 'Restart' of the computer would bring them back as Windows rebuilt the cache on a Restart.

Shssh, don't give them ideas. TBH I've been expecting the portable to go missing for a few years now, (just like the other portables did). There is a Technician Edition for business which can be run from USB or with remote access: https://www.ccleaner.com/business/ccleaner-technician-edition The portable on the builds page is more in the way of a favour for those who look after family/friends machines, and who know about it. If/when I'm doing that I usually just install CCleaner Free, use it as required, and then uninstall it again.

The latest CCleaner Mac versions, anything v2.# currently it's at v2.8.173, will run on Monterey & Ventura. (and on older macOS versions). I don't believe that CCleaner Mac v 1.18.30 will run on Moterey or Ventura, there were big changes. If you do currently have CCleaner MAC v1.18.30 still installed on macOS10.16 then it's 3 years old so probably overdue for an update - but please read the note in any v2.# release announcement: https://www.ccleaner.com/knowledge/ccleaner-mac-v2-8-173

The first thing to say is that what Health Check calls "Trackers" is not what you are thinKing they are. They are generally just cookies. Click this to read about what they actually are: Having noted that - I see what you are saying about your cleaning results. But did you run Health Check again after that result to see what it found when run again? As most "Trackers" are actually cookies then something to note here is that Health Check recently changed how it can handle tracking cookies. Which may explain why what is happening for you has changed. Health Check now has a 'Cookie Allowlist' which will leave some cookies on your machine untouched, - it didn't have/do that in the past. (PS. it uses the same list as 'Cookies to Keep' in Custom Clean). If you have set any 'Cookies to Allow' (or already had some as 'Cookies to Keep' in Custom Clean) then a Health Check scan will still report them as found and will count them in the number 'to remove'. But when you click 'Make it better' it won't remove them because 'Cookies to Allow' tells it not to. If you set the 'Cookie Allowlist' in Health Check then it will set a wildcard and allow all cookies on a particular website. So just one wildcard entry in that list could mean that hundreds of cookies get 'Allowed' and so not cleaned. After a Health Check scan click on the 'Privacy' box where it shows the number found to remove and a new page will open like this: Click 'Manage allowed websites' and you get: I'm only showing 2 cookies there but I suspect that you will have a long list, and/or names with '*' wildcards in them. If it is on that list, or that matches a wildcard, then 'Make it better' will not remove but will leave alone. Note in particular that first one - it has a wildcard and so any cookies at all that end with .youtube.com will be left alone and not cleaned. You can clik that little bin icon to remove them from the list so that CCleaner will then clean them.