No, it was the correct address. But apparently attachments (even the PDFs they send you) and/or screen shots are grounds for immediate rejection. Which is stupid. I sent multiple emails, with the attachment and without, with the in-app license screen shot and without, and they were all rejected for whatever reason. I sent a plain text email, sans attachment or screen shot and the email apparently went through. It's 2023! Good lord...
We'll see what happens. I've been nothing but pleased with this application for years. But my first time needing to engage support has been less than stellar.