nukecad

Have you successfuly installed CCleaner? It should show as an installed app if you have installed it. Usually just above Cortana. (The portable version won't show of course because that is not installed). Is it showing in CCleaner's own uninstall tool?

Inspired by this thread: https://community.ccleaner.com/topic/60322-windows-10-hklm-registry-keys-not-honoured-for-non-admin-users/?tab=comments#comment-328394 How about the ability to disable GUI buttons for features/tools that you don't want to be used? Or that you don't want your kids or other members of your family using easily. eg. Preventing your kids from cleaning the registry or wiping a drive, just to see what it does. It could be made something as simple as a right-click option to 'Disable/Enable this button/tool'.

TBH they are not something that Piriform would want users to be changing anyway. They'd want everyone to be using the standard GUI. Those reg keys are 'leftover' from the development of the features which is why if you turn off the Health Check button you then get a button for the earlier 'Easy Clean' instead, and have to turn that off too - although the reg key still calls it the even earlier 'Quick Clean'. Both Quick Clean and Easy Clean (and Software Updater) were earlier versions on the development path of Health Check and the reg keys were so they could be easily turned on/off during trials so that only certain users saw them. (Which caused some confusion at the time, especially with Software Updater which kept coming and going). I agree that it could be useful if you could turn off the GUI buttons/tools that you don't want to use, or don't want other to use. Leaving them visible but disabled would maybe be a better option, and easier to implement. I've added it as a suggestion for inculsion in CCleaner V6. https://community.ccleaner.com/topic/60017-share-your-ideas-for-ccleaner-60/?tab=comments#comment-327123

You may (or may not) already be aware that if you use Chrome above version 89 then you may have been recruited without your knowledge in a trial by Google of a replacement for 3rd party cookies. This shouldn't happen if you are in Europe because of GDPR, but who knows with Google, and if you use a VPN that says you are outside Europe then Google may see you as fair game. It's only Google Chrome that's affected for now, but Google's eventual idea is to implement it for all Chromium based browsers. It's called FLoC and is a new way of 'fingerprinting' you and putting you in a group of users with similar browsing habits so that your browsing habits can then be used by Google and/or sold on to advertisers. There is now a quick one-click check that can tell you if you have been recruited without knowing it, along with more information about what FLoC is , and how to opt out: https://amifloced.org/ As I understand it, FLoC currently works by collecting your Chrome browsing history once a week. Using CCleaner to clear Chrome's 'Internet History' daily would seem an obvious way of ensuring there is nothing, or very little, to be collected. (That won't work if your browser is Synced though). If you have CCleaner Pro you can set Smart Cleaning to clean Chrome as you close it. Of course some users will want to keep their history so can't use that option.

That wouldn't work, the .ini saves CCleaner's settings but not the registry keys . Those particular reg. keys change the appearance of the GUI and that can't be set from within CCleaner itself. (Although maybe you should be able to do so as advanced options.).

Good to hear. That sounds as if it may have been a problem at the download server, or somewhere on route to the server, that has now been fixed.

Do those keys not also need adding to each user profile in "HKEY_USERS\{profilename}\Software\Piriform\CCleaner" for each of the non-admin users? (or maybe just in HKEY_CURRENT_USER ?).

C4 explosive is a bit more direct than a DDoS or Ransomware: https://www.bleepingcomputer.com/news/security/fbi-arrests-man-for-plan-to-kill-70-percent-of-internet-in-aws-bomb-attack/

Please see the big red banner at the top of every post in the CClearer section. https://community.ccleaner.com/forum/4-ccleaner/ As this has already been covered I will close this thread.

Can you screenshot (or list with full pathname) what Registry Cleaner is finding? That will let us see if they are a concern or not. What Windows version and build are you running? (Is it an insider build?). There is currently one know entry that always comes back: 'LocalServer32\C:\Windows\SysWOW\Speech_OneCore\Common\SpeechRuntime.exe' That is needed by Windows and so will always be recreated if you delete it. You can right-click on it and "Add to exclude list" if you don't want to see it again. There may be others depending upon your Windows version/build. As the Windows 10 Spring Update (20H1) is almost here then Windows will be adding things to your registry and elsewhere in preparation for that update. PS. We don't recommend regular use of the Registry Cleaner with Windows 10. Registry cleaning is not needed unless you have a specific problem, it's an avdanced tool. Unlike older Windows versions the Windows 10 registry updates/changes frequently.

Odd, I'll flag it up to the staff to see if there is a problem with the server.

First thing to do in a situation like that is to Restart your computer, (not Shutdown but Restart, they do different things), and then try again. (A Restart clears things out of memory, the kernel, etc. and gives Windows a fresh launch - a Shutdown 'hibernates' them and puts them back when you reboot). Or it could just have been a temporary glitch somewhere on the internet route between your computer and the download server. Or it could be caused by your Antivirus or firewall settings blocking the download/install, but as you had already downloaded/installed it before that's less likely unless those settings have changed since last time you installed. Which is possible, AV's do update themselves. (and people do sometimes tinker with their AV settings or with firewalls).

You don't need to tinker with the registry, that's just one method of doing it. Although I am fairly comfortable in the registry I wouldn't do it that way myself - I'd just use the winapp2.ini, or modify the CCleaner.ini. The advantage of using the winapp2 is that it is maintained by those who are familiar with it's syntax and use; and so if there are any future changes to Waterfox, or any other app that it covers, then it will be updated to reflect those changes.

It sounds that something may be blocking one or more internet connections that CCleaner needs to make for one (or both) of those modules, which is why Health Check can't complete. Startup is HC's 'Speed' module and Software Updater is HC's 'Privacy' module. Did Startup and Software Updater work when you were connected to the internet? In particular does Software Updater find anything to be updated? If it's finding something then it may be that particular app update that is causing your issue. If it isn't finding anything to update then unless you have changed your firewall rules then it's probably Malwarebytes Pro doing the block. However Malwarebytes doesn't usually block CCleaner, and I haven't seen any recent reports of it doing so either here or at the Malwarebytes forum. Is your CCleaner installed at the standard location, "C:\Program Files\CCleaner\"? Possibly Malwarebytes could be blocking the update/install of something that Software Updater/'Security' is finding, which is why I asked if Software Updater is finding anything to update. If Software Updater, when connected to the internet, isn't finding anything then: Try making CCleaner an exception in Malwarebytes. To do that: Open Malwarebytes and click on either the settings cogwheel or the Detection History card. Select Allow list>Add>Allow an application to connect to the internet. Browse to your CCleaner folder, and add 'CCleaner64.exe', and 'CCupdate.exe' to the Malwarebytes Allow list. (You could also add 'CCleaner.exe' but as you are on 64-bit that's probably not necessary). See this Malwarbytes article about the Allow list: https://support.malwarebytes.com/hc/en-us/articles/360038479234-Add-to-the-Allow-List-in-Malwarebytes-for-Windows If that doesn't let Health Check work then it shows that something else is going on. PS. If you look in the Malwarbytes Detection History>History it should show you if it detected/blocked anything.

According to Facebook's statements they weren't 'Hacked' they were only 'Scraped'. (So that's alright then ) https://about.fb.com/news/2021/04/facts-on-news-reports-about-facebook-data/ The average user is not going to be bothered about such technical semantics/jargon - Face-ache let someone steal their email addresses and telephone numbers and other data. Some reaction: https://www.bleepingcomputer.com/news/security/facebook-attributes-533-million-users-data-leak-to-scraping-not-hacking/

As this is the business edition the solution is going to be beyond this user forum. I suspect though that it's something in your company's security setup/ firewalls that is blocking CCleaner from working properly. (Most probably Crowdstrike). Which is why it could work in Safe Mode, because the company filters would not be active there. It probably just needs a few settings changed in your company security/firewalls as installed on your computer to allow CCleaner through. If CCleaner is approved for purchase/installation by your SW procurement team then I should have thought they would be aware of this, have you tried contacting them again? You can contact the CCleaner support team by email on support@ccleaner.com

What you are seeing with things coming back after cleaning is entirely normal, it's simply the way your computer works. See the link in my signature below this post for a fuller explantion why that happens. (and how you can stop some of it if you want to). If you can't see my signature for some reason then this is the link: https://community.ccleaner.com/topic/52668-tracking-files-not-cleaned-or-coming-back-solvedexplained/?tab=comments#comment-300043 PS. the Pro version does not clean any differently from Free version. What the Pro gives you is extra tools such as Scheduling, more Smart Cleaning options, cleaning of startup items (Health Checks 'Speed'), software updating (Health Checks 'Security'), cleaning of multiple user profiles, etc. It also gives you technical support from Piriform if needed. (We can't answer everything here on the user forum). As your trial has expired you should be able to see what all these 'Pro' extras are as they will now have a red 'Pro' next to them, and/or be unselectable. (the two Health Check Pro modules will be greyed out). eg. TBH I was quite happy using the Free version for years. (I now have Pro because I'm a moderator here, so occasionally need to check the Pro features to answer questions).

If Custom Clean is still working then I suspect that it's either the 'Speed' or 'Security' modules of Health Check that are causing what you are seeing. Both of those need to contact servers, and so it may be that your computer is now blocking that contact. Which would probably be your Antivirus/firewall settings if CCleaner is also being closed altogether. Although Windows Defender is not known for doing that. Is your Malwarebytes the Pro version running in real time? What version is it? Try disconnecting from the internet and then running Health Check, if it runs OK then that shows that it's (one of) the connection(s) that is the problem. Connect back to the internet and in CCleaner try running Tools>Startup and then Tools>Software Updater - do both of those run OK with the internet connected or does one of them crash? Then if your Malwarebytes is real time try temporarily disabling Malwarbytes and see if Health Check runs then. For more information: Can you explain more just how far it gets before it stalls and crashes? ie. is it during the Checking, during the Clean, or somewhere else?

CCleaner is not 'integrated' into Google, neither is any other Piriform product. What you saw is simply an advert/offer for Google Chrome that is included in the Standard installer. At other times the installer will advertise/offer different things, there are 4 or 5 different products advertised/offered on a random basis. If someone downloads/installs one of those offers then Piriform gets paid a little bit. As you see with Adobe it's fairly standard practice and many use such adverts/offers as a way of making a little bit of money, (to help fund free software), although they should make it a clear choice. That doesn't mean that they are in any affiliated with whatever they are advertising/offering. Although they do often offer their own, paid for, products. (eg. Piriform is part of Avast so the installer will advertise/offer other Avast products).

Waterfox browser is not on the cleaning lists by default, but you can add it to Custom Clean in a couple of different ways. (It can't be added to Health Check, what Health Check cleans is fixed). The easiest way: The user developed/supported 'Winapp2.ini' add-on includes cleaning for Waterfox, - as well as other Mozilla based browsers (Pale Moon,Sea Monkey, etc) plus other browsers and apps that are not included in CCleaner as default. https://community.ccleaner.com/topic/32310-winapp2ini-additions/ Alternatively : You could set the required pathnames yourself by modifying your 'CCleaner.ini', see the following article about cleaning Mozilla based browsers, https://www.ccleaner.com/docs/ccleaner/advanced-usage/ccleaner-ini-files/how-to-clean-user-data-from-non-standard-mozilla-browsers and this thread about Waterfox in particular (note that it's a bit old and so things may have changed). https://community.ccleaner.com/topic/49017-cleaning-waterfox-profile-historycache-with-ccleaner-win-7/?tab=comments#comment-287518 A third option is to work out the paths where Waterfox is storing it's caches etc, and add those paths (or selected files from those paths) as 'Includes' in Custom Clean. But that would not give any boxes to tick/untick, and instead you would need to tick 'Custom Files and Folders' under 'Windows>Advanced' in Custom Clean.

Winapp2 is pretty comprehensive and includes cleaning rules for a lot of applications that will not even be on your computer. You should use winapp2's 'Trim' module to remove the rules for apps that you don't actually have on your machine. If you don't trim winapp2 to only the apps that you have installed then you have a lot of unneeded cleaning rules that will simply slow CCleaner down. (Is that why you were asking in another post about selecting/unselecting all entries in a category?) If you need help with using winapp2 then there is a dedicated thread here: https://community.ccleaner.com/topic/32310-winapp2ini-additions/?tab=comments#comment-175835

If they are temporary installation folders left after an install/update failure then reinstalling/reupdating the app sucessfully should clear them. Revo uninstaller's 'Forced Uninstall' feature may also have some success, (or may not - depends if they are in the Revo logs database), you'll need Revo Pro (or the Pro trial) to use 'Forced Uninstall'. https://www.revouninstaller.com/how-to/use-forced-uninstall/

Presumably you saw a pop-up offer for a discounted renewal price? Did you use the link in that pop-up offer, or did you close it and then purchase from the main website? Renewal pop-up offers like that have a special link which you have to use to get the different price from the main website. If you did use the link in the pop-up then another thing to consider is if you also got a reduced price last year? In which case the renewal discount from standard price will be about the same this year, so the renewal price including discount from the standard price will be about the same. If you contact support by emailing them on support@ccleaner.com from the address that you used to purchase your renewal they can check your transaction and if what you paid is what you should have paid. Note that the support are working over the Easter break but with reduced staff, so it may takea bit longer to get an answer.

If you want to see an icon in the System Tray but don't want Smart Cleaning running then selecting OPtions>Updates> "Keep Ccleaner updated automatically" will also put the icon there. That also runs in the background and checks every 12 hours to see if there is a new version of CCleaner. TBH though it sounds like using 'Pin to taskbar' to put an icon on the taskbar so you can launch CCleaner with a single click is more what you are looking for.

Definitely sounds like Windows Updates are screwing up a driver or other setting, and something is automatically fixing it later.