nukecad

I believe that "CCleaner Update Helper" is part of 'Software Updater' and runs when you tell it to or whenever you run 'Health Check'. That "error status: 1603" usually indicates that you are trying to install something that is already installed. So I suspect that you are using Health Check and it may be trying to update something that Windows says is already updated? (Or possibly if you are on an older CCleaner version it may be CCleaner itself that is trying to update). Does Health Checks 'Security' show one or more apps to be updated? Try this: Open CCleaner and click on Tools>Software Updater then wait for it to tell you if it has found something that it thinks needs updating. Let us know if Software Updater finds something to update, and if so what it found. Please also let us know: Which version of CCleaner you are using? Is CCleaner Home Screen set to Health Check or Custom Clean? Which version of Windows you are using? Are you using any Antivirus other than Windows Defender?

We get such a complaint about registering now and again. (It's always turned out to be a mistake the user is making). If there was something wrong with the registration server then we would get hundreds of such complaints at once, not just the odd one now and again. The most common mistake we see is mixing up number and letters in the key. eg 5 & S, 8 and B. The second most common mistake we see is that the user has misspelled their own name when registering - check carefully on the confirmation email that your name is spelled correctly. If it is spelled wrong then you will have to enter it exactly as it is on the confirmation email. Copy/pase it from the email into the registration box. Be careful when you are copy/pasting from the email to check that you don't have a blank space before or after the name (or the key if you are copying that). We also occasionally see users trying to put their email address (or forum username) into the registration box instead of the name that they registered and which is confirmed on the email. See this about registering your CCleaner, and suggestions what to do if you get an error: https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional#if-you-get-an-error-saying-that-your-license-key-is-not-valid--0-9 If you are stil having problems thne contact support by email from the email address that you used when purchasing CCleaner. (If you can't use the same address then you will need to tell them what email address you used when registering). email to: support@ccleaner.com For your security and privacy you should not give any details of your personal email or licence key on this open forum where anyone could see it.

From what you describe there then I think that you may want get your computer checked over for FREE by an expert. We are not allowed to do that here on this forum, but we can point you to those experts who can. They usualy check for viruses and the like, but are quite happy to check for other problems, and are very helpful generally. Follow their instructions and if you don't understand anything then ask - Like I say they want to help you. I suggest that you start here: https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ Forget the title, like i say they usually check for nasties, but even if you don't think that you are infected one of the experts will check your computer for other errors. PS. They don't 'take remote control' of your computer, I'd be suspicious/cautious of anyone who wants to do that. Instead they will ask you to run some tools to create logs to see what the problem may be and then tell you exactly what to do to fix it. (In some more difficult cases they may write a 'personalised' script file for you to execute to fix errors on that particular computer).

Drive wiper is used to securely delete your old files from a computers drive before you sell it or give it away - there is no other (genuine) reason to use it. That is to prevent the new owner from being able to use a recovery tool to recover and look at your files that used to be on the drive. 'Crash dumps' are something totaly different and are produced when Windows itself or an application crashes (stops working suddenly) for some reason. If you are getting multiple crash dumps then it indicates that something is wrong - either with your Windows installation, or with a particular app. If you can give more information of just what these crash dumps are then someone may be able to help sort out the problem. (PS. I always thought that Rupert Holmes song (Escape) was way too twee/cheesy I do like with the Manuel Romain song used in the Laurel and Hardy film though. - Gazing at the sea? Carly Simon?).

The problem is that Frank M wants to find files that are not duplicates, they are different versions of the files with similar names. I don't beieve that CCleaners Duplicate Finder can do that, it's meant to find duplicates and not 'similar' - and so it's limited as to the wildcard options for names. (and I don't think the underscrore and dash helps, they may means something to the Duplicate Finders internal code). There are other apps out there that can find files with similar names, but as I have not used them I am loath to give any links. (You should also be able to do it with a batch file/script in cmd or Powershell, if you know how to write one or can find one already written). A web search for "find similar file names windows" will throw up some suggestions for other apps to try for finding files with similar names.

It shouldn't be if you don't have 'Launch the CCleaner app window each time the computer starts' checked. It may have been if that was checked. It does seem that the Task Scheduler may have a task related to CCleaner that has not been cleared when it should have been, which is why I believe an uninstall/reinsatll should fix it. To be sure you may want to uninstall, reboot, and then check Task Scheduler for anything at all 'CCleaner' related (which shouldn't be there because you have uninstalled CCleaner) and if there is something remove it before installing CCleaner again. RE saving settings: If you want to keep the current settings over an uninstall/reinstall then in Options>Advanced tick 'Save all settings to INI file' which will put a file called 'ccleaner.ini' in the CCleaner folder. (Typically C:\Program Files\CCleaner). Make a copy that ccleaner.ini file anywhere else convienent, maybe the documents folder, and then once you have uninstalled/reinstalled but a copy back into the CCleaner folder and when you open CCleaner it will pick up the settings from the ini file I mess with settings, and uninstall/reinstall lots of times, when answering questions here and that's the way I put my personal settings back. (Note though that if it is somehow a setting in CCleaner that is causing the problem on this machine then putting the same settings back may repeat the issue).

You need to download/install each one seperately and enter you registered name and key into each. It's done that way so that you can pick and choose which you want to download/install and which you don't need. To avoid all the marketing information you can download the installers for each from these simple pages: CCleaner: https://www.ccleaner.com/ccleaner/builds Defraggler: https://www.ccleaner.com/defraggler/builds Recuva: https://www.ccleaner.com/Recuva/builds Speccy: https://www.ccleaner.com/Speccy/builds Once downloaded and installed you go to 'Options>About' or 'Help>About' and click on 'Upgrade to Pro', enter your registered name/key, and then click 'Register'.

That's odd because it's Task Scheduler that tells Windows to put icons in the System Tray. You didn't answer- Is Options>Settings>'Launch the CCleaner app window each time the computer starts' ticked? But if it isn't then I think your next step is to uninstall and reinstall CCleaner. You may want to make a note of the name/key before uninstalling, Options>About click on 'Licence Information'. To reinstall use the 'Slim' installer (3rd one down) from here: https://www.ccleaner.com/ccleaner/builds If it installs as Free rather than Pro simply go to Options>About and click on 'Upgrade to Pro', enter your registered name/key and click 'Register'.

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Threads merged and moved to CCleaner Help Requests. You have deleted files that are needed by the system, many of which are duplicated more than once. You should only use the Duplicate Finder to remove your own files and not system files. If you have a Windows Restore Point then restoring that may get the required files back. You say not and so you may have to 'Refresh' (keeps your files and apps) or 'Reset' (removes your files and apps) Windows. https://support.microsoft.com/en-us/windows/how-to-refresh-reset-or-restore-your-pc-51391d9a-eb0a-84a7-69e4-c2c1fbceb8dd Even after a Windows 'Refresh' you will need to reinstall Solidworks and AutoCad, and any of the Asus apps that you want. Sistemin ihtiyaç duyduğu dosyaları sildiniz ve genellikle birden fazla kopyaladınız. Sistem dosyalarını değil, yalnızca kendi dosyalarınızı kaldırmak için Duplicate Finder'ı kullanmalısınız. Bir Windows Geri Yükleme Noktanız varsa, geri yükleme işlemi gerekli dosyaları geri alabilir. Aksi takdirde, Windows'u 'Yenilemeniz' (dosyalarınızı ve uygulamalarınızı korumanız) veya 'Sıfırlamanız' (dosyalarınızı ve uygulamalarınızı kaldırın) gerekebilir. Windows 'Yenileme'den sonra bile Solidworks ve AutoCad'i ve istediğiniz Asus uygulamalarını yeniden yüklemeniz gerekecektir.

If the files are copies with different names then can you not search for content rather than filename? Or are the files slightly different, modified versions of each other?

Just to double check: Is Options>Settings>'Launch the CCleaner app window each time the computer starts' ticked? (I'm wondering if it is ticked then whether CCleaner is trying to clean at startup but crashing for some reason?) If it's not ticked then try opening CCleaner and going to Tools>Startup. Look on the 'Windows' or more probably 'Scheduled Tasks' tabs to see if CCleaner64.exe is set and enabled. If so then 'Disable' it and reboot the computer to see if that fixes it. Use Disable not Delete. (Delete only removes an entry from that list in CCleaner, it doesn't disable it).

That sounds like a Windows glitch, especially as it disappears when you open CCleaner. Which Windows version is running on that machine? On the one that still has the system tray icon don't open CCleaner but open Task Manager and see if anything 'CCleaner' is actually running in the background. For example: If there is an entry for CCleaner there then watch it for a minute and report if it uses any CPU or if it starys at 0%. PS. It would be interesting if the CCleaner icon also disappears when you open Task Manager.

It sounds like you may have deleted a registry entry that Outlook 2016 needed. Did you make a backup of the changes before cleaning the registry when CCleaner asked you? If you did make the backup then in your 'Documents' folder there will be a file called something like 'cc_20210317_120330.reg' (The numbers are the date and time when you made the backup). To restore the backup right-click on that file and select 'Merge', that should put back the registry entries that you deleted. PS. As Windows 7 is now end-of-life it is no longer supported by Microsoft and I would be very, very, careful if using the Registry Cleaner. You may remove a registry entry that you are unable to get back from either Microsoft or the developer of the affected app. (Now that it's EoL you will find you will have more problems with Windows 7 as time goes on). You may be better leaving registry cleaning alone in future. PPS. Are you aware that you can still upgrade Windows 7 (or Windows 8.1) to Windows 10 for FREE ? (As long as your computer hardware is compatible with Win 10). Yes, the free upgrade to Win 10 is still working in 2021, Microsoft have just stopped telling people about it. Microsoft don't shout about it anymore because they'd rather sell you a new Windows 10, (and it would upset computer manufacturers who want to sell you a new computer), but you can still do the upgrade easily for free. https://www.zdnet.com/article/heres-how-you-can-still-get-a-free-windows-10-upgrade/

@gmxd Update: The staff have comfirmed that they can replicate this issue with Ashampoo Snap 12 and the developers are investigating. Thanks again for the report.

In Options>Smart Cleaning set Edge Chromium to "Automatically clean on closing without notification". Em Opções> Limpeza inteligente, defina o Edge Chromium como "Limpar automaticamente ao fechar sem notificação".

Fine, there are 2 further option that also put an icon in the System Tray - 'Keep CCleaner updated automatically' and 'Smart Cleaning'. You don't say if you are using those? 'Launch the CCleaner app window each time the computer starts' simply runs a clean on startup. It does put a flashing icon in the system tray, but only briefly while it cleans, it doesn't leave it there. Regarding your second setting 'Minimize to system tray'. That is a legacy command for older Windows versions. As you have Win10 then I suggest that you untick that and instead pin CCleaner to the taskbar. Open File Explorer navigate to C:/Program Files/CCleaner and right-click on ccleaner64.exe In the menu that pops up click on Pin to taskbar. That puts an icon on your taskbar so that you can launch CCleaner with a single click. That icon will survive a Windows Explorer restart. You will still also see a second icon in the System Tray as long as Automatic updating and/or Smart Cleaning is running in the background. Restarting Windows Explorer will kill the Automatic Updating task, and/or the Smart Cleaning task, and so remove the System Tray icon, and there is no trigger to restart them in those circumstances. Automatic updating is triggered to start/check for updates on startup and then every 12 hrs. So it would eventually come back on it's own 12hrs after you last booted or last opened CCleaner. Smart Cleaning is triggered to start/check for junk on startup and remain running checking for junk buildup or a browser close. You can restart either/both manually it by simply opening and closing CCleaner, no need to do anything else just open/close. It should be possible to use Task Scheduler to set an advanced trigger to restart either task automatically if it fails, but I'm not sure that restarting Windows Explorer deliberately would count as the task 'failing' - and it's easy enough just to open/close CCleaner after restarting Windows Explorer, or simply ignore that it's not running until next time you boot or launch CCleaner.

How are you setting it to do that? There are a few different ways it can be done.

Whether you are kept logged into sites or not is controled by 'Sessions' in CCleaners Custom Clean browser sections. (It's nothing to do with the browser history). Two possibilites spring to mind: 1- You are using Health Check. - Ticking/unticking Custom Clean's boxes has no effect whatsoever on Health Check. 2- You have your browsers 'synced'. - Syncing will just put back from the cloud whatever CCleaner has cleaned. Startup Boost is only for Edge Chromium so wouldn't affect Firefox anyway. But if you are not seeing it then your Edge is not up to date. What version/build of Windows 10 do you have? (The latest is 20H2, build 19042.867 unless you are on 'insider' builds). You may want to update your Windows 10. I note that you do have 'Continue running background apps when Microsoft Edge is closed' turned on - that will also prevent CCleaner from cleaning Edge until those background apps are closed. PS. I'm not sure if this also applies to yahoo, but the way things work with google changed a while ago, if you stay logged into your google account then you will be automatically logged into your Gmail account as soon as you open google. And you stay logged into your google account unless you physically sign out of it. When you sign into your google account then you will not (never) be automatically logged out of it again - you stay signed in until you physically sign out. So even if you have logged out of Gmail, if you haven't also logged out of your google account then google will automatically log you back into Gmail next time you open google.

Thanks for sharing that, it may be helpful to others. (And to the Ccleaner developers). I don't know that app, or why it should give a problem with cleaning Edge Chrome in particular. I'll pass your findings upwards.

If you are actually online, then getting that 'It seems like you're offline' indicates a different cause, which is why I asked if you would check. If you are getting that message when you are connected to the internet then it indicates that something on your machine is blocking outgoing/incoming connections to certain servers. That's usually either your AntiVirus app or your firewall settings. So the next question is what AV are you using, and if it's not Windows Defender then what version is it at? (Plus what Windows version and build are you using?). Then- Have you made any changes to your firewall settings, either through Windows or a 3rd party app? We are aware that some CCleaner users set their firewalls to stop CCleaner 'Phoning home'. That can stop some of the features from working because they need to 'Phone' various servers to work properly. PS. For others reading- If you have a similar problem that only started happening this week then it may be related to this fire at a major server centre in Europe: https://www.bleepingcomputer.com/news/technology/ovh-data-center-burns-down-knocking-major-sites-offline/

Are you saying that when you close Edge Chrome Smart Cleaning runs but then closes itself? Was it working OK until recently? If so then it's possibly/probably because of the new 'Startup Boost' in Edge Chrome, it leaves background processes running so CCleaner can't clean it properly. Try turning 'Startup Boost' off. https://www.bleepingcomputer.com/news/microsoft/microsoft-edge-is-now-41-percent-faster-with-new-startup-boost-feature/

This is a user forum and by far the majority of users here run Windows rather than Mac, so knowlegable Mac users are a bit thin on the ground. You both have CCleaner Pro so you are paying for support from the company. The best way to contact contact support is by email. Email them with your problem at; support@ccleaner.com It's best if you can use the email address that you registered CCleaner from, or at least tell them what the address was.

The error is though to be caused by incorrect information coming from the server of one of the applications that CCleaner has found has an update available for. Whilst some have been sorted out in the past, it's always possible that yours is on ethat wasn't caught, or than an application is now giving new incorrect information. Instead of using Health Check click on Tools>Software Updater, wait a second or two, and tell us if that says 'It seems like you're offline'. If it doesn't say that then tell us what (if anything) it finds in "Programs to update" and in "Up-to-date Programs" Screenshots of what it finds for both the "Programs to update" and "Up-to-date Programs" screens of Software Updater would be useful if you can post them.

They do a check everytime you run Health Check - but will only show something if they find something that needs attention. You can do the checks yourself if you want to see more about they are looking at on your machine. Go to 'Tools>Software Updates' - that's the same as 'Privacy' - it will tell you that your apps are up to date, if you click on 'Up-to-date Programs' it will tell you what programmes it is checking on your machine. Go to 'Tools>Startup' - that's the same as 'Speed' - it will show you 4 tabs of things that are set to start automatically (Yes or No) when you turn on the computer. If you are not sure what those are then leave them alone and let Health Check decide which are not needed.