Dave CCleaner

This is the right-click "Send to Email Recipient" in Windows? Apparently Windows can lose associations after updates. This has come up a bit in the Microsoft help forums. See if this works for you: Go to Control Panel > Programs > Default Programs > Set Your Default Program Select "Mail" and then select your preferred email application from the list

[moved to the Software section]

Which version are you on, and which version is it claiming is the new one?

The browser is only being offered to a limited number of users at this time. If you reinstall CCleaner on the same computer you are unlikely to be offered it. If you are, then you can elect not to install the browser. As mentioned above, based on user feedback a change is being worked on at the moment for Adobe Acrobat users to make the CCleaner Browser more polite than other browsers when it comes to file associations.

Firstly apologies for the delay. The support team has a bit of a backlog this month and is taking a bit longer to get onto customer tickets than usual. Was your ticket raised under the email address that you used to purchase so that you'd be tagged as a priority case? I've just let the support team know to check for it either way. To confirm, did you just purchase Defraggler Pro, or the complete CCleaner Pro Plus bundle (which is CCleaner for 3 PCs with Defraggler, Recuva and Speccy bundled in)?

The good news is that CCleaner recently got its own General Manager, based out of the London office with the rest of the Piriform team there. The bad news is that he's an Australian.

I have just personally tested your serial key to register a copy of CCleaner on my own PC and it worked perfectly. Again, please make sure that you copy-paste your license key into the registration information - last time you entered it incorrectly. Please make sure also that you have entered your name and not your email address. If you are still experiencing difficulties, you may wish to contact customer support.

A significant percentage of the posts in the Speccy forum relate to people observing that the temperature readings tend to be out these days. This is indeed a known issue which is on the list to address in the next release.

44% through the install or the cleaning? If the cleaning, is it Easy Clean, Custom Clean, or one of the other tools? Can you confirm your CCleaner version number (should be 5.60) and Windows 10 build (you get get this from "About My PC" from the Windows Search bar and scrolling down to Windows specifications - it's probably a number like 1803, 1809 or 1903). In CCleaner itself, have you got any of the Advanced options checked under Custom Clean > Windows > Advanced? ("Wipe Free Space" can add a bit of time to a clean and is not recommended for everyday use)

@johnp57 Is this a question on how to speed up the startup time of CCleaner itself, or how to use CCleaner to speed up the Windows startup time?

I don't want to learn something new. I'd rather give them some hosting.

Notepad++ has been my code editor of choice for years. :-(

How does it go if you start with a regular scan first?

I used to have a team in Madrid who were extremely hard workers. But yeah, Brits in Spain would probably think they were on holiday. So Holborn it shall remain. Instead of outdoor dining on the Costa del Sol we have the outdoor seating at Costa Coffee downstairs - but we'll get more done.

Thank @Marc Hlaktoong. Glad you are enjoying the features so far - keep an eye on the forums here since there are plenty more to come. Are you trying to send a link to a friend to download CCleaner Browser? If so the download link and more information about CCleaner Browser (including links to the documentation and help files) can be found here: https://www.ccleaner.com/ccleaner/browser. (Note that while some users have had it offered to them when they install CCleaner itself, this is not a guaranteed way of being able to get it - while the browser is in preview it is only being presented to a minority of users.) Or is this a question about some sort of native email integration?

Fair call re creating a separate help section. This has just been created, and your query moved there :-) Since CCleaner Browser is member of the Chromium codebase family, if you go here https://chrome.google.com/webstore/category/extensions in the CCleaner browser you should be able to add in all of your usual extensions. Being built with privacy in mind, CCleaner Browser will pop and and advise you exactly what potentially private information the extension will be able to access - for extensions and publishers that you know and trust, this should probably not be a cause for undue alarm.

"Yes, thanks, I contacted Dr.Web and they fixed this mistake, the problem is solved!"

@Robbie: Coming - yes. Imminent - no. Defraggler, Speccy, Recuva and CCleaner for Mac were all due for an update. CCleaner Mac got one a month ago and is due another later this year for Catalina compatibility. The increasing user base for Speccy was overloading the server, so that got a refresh earlier this month. To confirm, updates to the client software for Defraggler, Speccy and Recuva are certainly planned. No committed dates at this point in time, but we're aiming for later this year.

Welcome back! We are pretty much all in the London office (this shiny glass thing here) - except for a few folks in North America. Disappointingly, my suggestion that we should open up an office on the Costa Del Sol have so far been ignored.

In addition to the guidance from nukecad, above, note that the subscription cancellation would not be via PayPal, but my managing your subscription. More information here in the handy FAQ section of the website: https://support.piriform.com/hc/en-us/articles/360020931831-How-do-I-manage-my-CCleaner-subscription-

"I downloaded this build and the antivirus again deleted it! I wrote to the anti-virus support service, we will wait that they will answer me!" It looks like the false-positive for Dr Web has been fixed - at least according to the VirusTotal website. Are you still experiencing problems? Похоже, что ложное срабатывание Dr Web было исправлено - по крайней мере, согласно веб-сайту VirusTotal. Вы все еще испытываете проблемы?

Threads merged. Note that Free and Pro do the same core cleaning - the difference is the unlocking of various additional features - and so would produce the same result. @Manny1951 check the thread above - particularly with regards to if it is just the shortcuts that have been removed after a clean. If that's not it, see my instructions how how to get a dump of everything that CCleaner proposes to clean in its analysis and DM it to me and I can get the devs to check what might be going on.

@Oliver Swiss: If you still have the browser installed, can I trouble you to go to the menu Help and About CCleaner Browser > About CCleaner Browser > Diagnostic Information and send me the full dump of information in there as a private message please to forward to the devs? Thanks in advance for your assistance.

Update for uptake rate as of the end of June - 6.3%. Full report from AdDuplex here: https://reports.adduplex.com/#/r/2019-06

For 3 windows PCs at this point in time (not Mac or Android yet).