Dave CCleaner

@El Machito: You have paid for a year of service, and a year of service you shall receive. If you cancel your subscription now your licence expiry date does not change and you can continue to use the product as normal (so long as you are only cancelling the subscription and not clicking on anything that says "refund"). But you will get some pokes from us close to your expiry date reminding you to renew manually. If you remain on automatic, we don't pester you with reminders - although you may get something from us if we have a better deal going for you at the time. If you don't cancel, you will receive an email from Cleverbridge (our online store) 30 days before you expire reminding you that you will be billed - and with information on how to cancel the renewal rebilling if you wish. First billing attempt would be 15 days before expiry - so if you do want to stop automatic extension you'd want to get in before that.

Haven't seen this scenario before. Was this a browser install from the website or via the CCleaner installer?

Similar example - I want my jpeg files to always open in Photoshop, but MS Photos has the file association for some reason. There are a couple of ways to do it. My usual is to right-click on the file, select "Open With" then "Choose Another App". If your app is not on the list then click "More Apps" to find it. Make sure to check the "Always use the app to open" box. Click OK and you're done! (With no need to uninstall whatever software had the association) Additional reading for interested parties from the Adobe forums about other browsers doing the same kind of thing: https://forums.adobe.com/thread/2275519. Since our objective is to produce a browser that is better than other browsers, this has been a good feedback thread - thanks everyone.

Should be right up the top of the list if you have Edge installed. Are you using the current Edge, or the beta Chromium Edge?

As per my response re the "please buy" message for free users above, we don't want to overmessage users. As you say, if someone has said "not now" to a renewal reminder then "are we there yet"ing them like a small child on a road trip is not going get anyone there any faster. The exact schedule varies - right around the expiry date you might get 2 or 3 pokes in a week, or if there is a limited-time hot offer on for new users that we want to make sure existing customers can get a piece of too. But if you're still a few weeks out then should only be once a week or fortnight. Nothing is set to show several times a week (let alone several times a day) so please be assured that this is unintended behaviour. Where users are experiencing this, it has been generally due to: Using an old CCleaner version. There was an issue for some users with overdisplay of messages that was fixed in version 5.54. Users blocking the setting of the "I've already seen this so no need to show it to me again" flag. Users who reboot their PCs multiple times per day. Are you on CCleaner 5.54 or above? If not, please see if an update solves your problem. If you are on CC5.54 or higher can you check Options > Cookies and either screenshot or right-click and Export the "Cookies to Keep" collection please?

You are certainly welcome to stick around. And more than welcome to post complaints and feedback (especially with details and screenshots). That's how we improve, particularly with new products. And don't worry about being less technical - our products should be tools for both technical and non-technical users to do what they need to do ... and if they're not, then letting us know gives us more opportunities for improvement. :-)

For non-Acrobat users, PDF files would be associated with a browser - and it would be standard behaviour for a browser to open browser files that a user wants to open in a browser. But where there is an association with a desktop app - that's indeed a bug. (It is not uncommon for other browsers, apps, Windows, etc to put associations where users may not want them - something something feature ... but nah - it's a bug in all the apps that do it) Dev team is on the case and currently working on a solution that still works for the typical user (who will always want to read PDFs in a browser) while not creating annoyances for folks who have them associated with their preferred desktop app.

5.39 or 5.59? I had something similar happen to me going from 5.59 -> 5.60. But then I did it again and it worked the second time. Looking at the statistics, it seems like we may have some sort of caching issue in the first 24-48 hours after launch on the CDN that is serving up the one-click updates for Pro users.

Have heard some reports of Windows cheerfully setting this after updates. This blocks the installation of pretty much everything unless you change it back to "Allow from anywhere" or, if you are feeling more cautious "Warn me before installing apps"

"Yes, I was wrong, version 5.60, quite right, merci! Thank you, I downloaded the link and checked it with an antivirus, it deleted it again!" The second time was it the full build or the slim build? (The third download on the builds page - https://download.ccleaner.com/slim/ccsetup560_slim.exe)

Actually Dr Web did false-positive the CCleaner 5.59 installer for a couple of days. They also had a problem for a few days back in December of last year as well. Each time our customers using Dr Web report the false positive, and we report the false positive and Dr Web's response time to fix it seems to be pretty good.

I can confirm that this is a false positive and no other antivirus engines are detecting any problems. Dr Web sometimes has a problem with new versions. They usually fix things after a couple of days. (I assume you mean the latest version 5.60 and not 5.70 - which does not exist). If you do not want to wait for Dr Web to fix their problem you can try the "Slim Build" from https://www.ccleaner.com/ccleaner/builds Я могу подтвердить, что это ложный положительный результат, и никакие другие антивирусные движки не обнаруживают никаких проблем. У доктора Веба иногда возникают проблемы с новыми версиями. Они обычно исправляют вещи через пару дней. (Я полагаю, вы имеете в виду последнюю версию 5.60, а не 5.70 - которой не существует). Если вы не хотите ждать, пока Dr Web решит их проблему, вы можете попробовать «Slim Build» по адресу https://www.ccleaner.com/ccleaner/builds.

Does any of this information in the thread attached below apply?

@Phil Benton; The Pro Plus bundle? That covers up to 3 PCs in the same household.

This may actually be an error on the part of the CoreFTP developer with their version numbering. CoreFTP 2.2.1931 was released back in March 2019. The CoreFTP website says that 2.2.1933 is the latest version, released in July. The latest installer downloaded from the CoreFTP website contains files with a modified date in June (so certainly later than the 1931 release date) but that identify themselves as still being 2.2.1931

On this topic, note that the main docs collection is... a little out of date. For folks looking for more information on newer features such as Easy Clean and Software Updater, I would recommend a look at the CCleaner FAQ collection, eg: https://support.piriform.com/hc/en-us/search?query=easy+clean

To get a list of exactly what is being removed (without actually cleaning it) can I get you to try .... Custom Clean > Analyze using your current settings Right-click on the "Analysis Complete" text and select "Save to text file". You should end up with a file called log.txt with a summary header block and then a list of all of the files that CCleaner is proposing to clean - should look something like this: ... and then either post it here for us to take a look at or, if there is any sensitive or personally identifying information in there that you'd rather not reveal publicly, DM it to me privately instead.

@FGNicoAlways always always copy-paste the key from the email. If you transcribe by hand there is a risk of mixing up letters. Look closely - you typed "25MX" instead of "2SMX" :-) @Daniel62: I suspect that your problem is the same? ... and for the benefit of our many international visitors: Si votre clé de licence CCleaner est rejetée comme non valide, c'est généralement parce qu'elle a été mal saisie. Copiez-collez toujours la clé de licence de l'email. Si vous transcrivez à la main, vous risquez de mélanger des lettres et des chiffres. Wenn Ihr CCleaner-Lizenzschlüssel als ungültig abgelehnt wird, ist der häufigste Grund, dass er falsch eingegeben wurde. Kopieren Sie den Lizenzschlüssel immer aus der E-Mail. Wenn Sie von Hand transkribieren, besteht die Gefahr, dass Buchstaben und Zahlen verwechselt werden. Si su clave de licencia de CCleaner se rechaza por no ser válida, la razón más común es que se haya ingresado de manera incorrecta. Siempre copia y pega la clave de licencia del correo electrónico. Si transcribe a mano, existe el riesgo de mezclar letras y números. Se sua chave de licença do CCleaner for rejeitada como inválida, o motivo mais comum é que ela foi digitada incorretamente. Sempre copie e cole a chave de licença do email. Se você transcreve à mão, existe o risco de misturar letras e números. Se la chiave di licenza CCleaner viene rifiutata come non valida, il motivo più comune è che è stato inserito in modo errato. Copia e incolla sempre il codice di licenza dall'email. Se si trascrive a mano c'è il rischio di mescolare lettere e numeri. Если ваш лицензионный ключ CCleaner отклонен как недействительный, наиболее распространенной причиной является то, что он был введен неправильно. Всегда копируйте и вставляйте лицензионный ключ из письма. Если вы выполняете запись вручную, существует риск смешивания букв и цифр. あなたのCCleanerライセンスキーが無効として拒絶されるならば、最も一般的な理由はそれが間違って入力されたということです。 必ず電子メールからライセンスキーをコピーアンドペーストしてください。 手書きで転写すると、文字と数字が混同される危険性があります。 Kung ang iyong CCleaner license key ay tinanggihan bilang di-wasto ang pinaka-karaniwang dahilan ay mali ang ipinasok nito. Laging kopyahin-i-paste ang key ng lisensya mula sa email. Kung ikaw ay transcribe sa pamamagitan ng kamay ay may panganib ng paghahalo up ng mga titik at numero.

Interesting issue. The CCleaner team all use Office and have yet to brick themselves. If you run an analysis first with Office checked (would be under Custom Clean > Applications > Applications) ... ... and then right-click "View all Files" you should see a list of cache and temp files and some recent file LNKs - but nothing mission critical. Under Custom Clean > Windows > System, do you have "Start Menu Shortcuts" and "Desktop Shortcuts" unchecked? Might not be the install itself at (C:\Program Files\Microsoft Office\root\Office16\outlook.exe) but just the shortcuts being mangled?

As mentioned in another thread, Speccy has a server upgrade recently and is due for a new client release later this year. As one might expect, with around x100 the users of Speccy, CCleaner does tend to get a little more in the way of regular attention when it comes to new feature requests.

Depends if those message boards track your read/unread status using your login or cookies. If the latter, you may want to whitelist those sites for cookie cleaning.

No. As per the above it was purely a server-side issue and not related to Windows or the client version of the software. This has now been resolved as of 0900 UK time, and Software Updater should now be functioning normally. No other CCleaner functions were impacted. Update: Note that this error message would have been seen by paid and trial users, as well as free users navigating to the Software Updater screen Update: Merged the 4 threads on this topic.

Looks like a server outage issue has arisen over the weekend - should only impact the software updater. Appropriate folks are being poked.

@mhinds1259 there shouldn't be a problem with the latest CCMac 1.16 on High Sierra. At what point are you seeing the error? You are able to download okay from https://download.ccleaner.com/mac/CCMacSetup116.dmg and install - but the problem comes when trying to enter your licence key? Are you copy-pasting in your serial key to avoid transcription errors and your name as it appears in the email confirmation?

@jeromy great to hear everything is going smoothly for you so far with Catalina. Strictly speaking CCMac 1.16 only supports up to Mojave - the version that will have been fully QAed against Catalina (CCMac 1.17) is due out later this year. In the meantime though, please do feed back anything you find with 1.16 on Catalina - any community feedback will be helpful with getting 1.17 out in a timely fashion. For reference which Catalina beta version are you on at the moment? And are you staying up to date with the new bets releases as they come out? I hear there are some potential "breaking stuff" changes coming up in future betas.