Dave CCleaner

Just by way of an update - a fix for impacted users is expected by mid next week.

This is a false positive. VirusTotal results need to be interpreted with care - detection by a single AV engine out of the 71 (or by a couple that sublicence each other's pattern files) generally indicates that nothing is actually wrong, especially if a file has been around long enough for everyone else to "catch up" if there really is a problem. Notice that despite being released over a year ago, Speccy 1.32 is not detected as having any issues by any of the major AV vendors. The three that do are triggered by presence of the Google toolbar offer in the install file. For reference, the hacked CCleaner product (Version 5.33) from 2017 has a report that looks like this: https://www.virustotal.com/#/file/1a4a5123d7b2c534cb3e3168f7032cf9ebf38b9a2a97226d0fdb7933cf6030ff/detection

Just by way of background, companies required to enforce export restrictions do not each maintain their own global geoIP lookup databases but rely on specialist providers such as the ones mentioned above. And to be extra-safe, most will use more than one and go with the most conservative. IP range owners need to inform the geoIP databases provider of outdated information to avoid adversely impacting their customers. Also worthy of note is that the CCleaner software does not keep any track of where you have been - it only checks where you are at a particular time when you try to use it.

SSDs are more prone to wear, so it is not recommended to do things like this on a regular basis to them. Every now and then won't hurt. Note that this is not a maintenance activity, but rather a one-off way to torch sensitive files after deletion.

Additionally: The latest download can be found here: https://www.ccleaner.com/ccleaner/download/standard And if you bought your licence directly from us (via Cleverbridge), you can recover any lost licence key using the email address that you used to purchase here: https://www.ccleaner.com/support/license-lookup.

Meh. Ours is better. Back to the thread topic though ... For readers in the London area who want to play a part in CCleaner development, we do invite users to the office now and then to see what they think of new features that are under development. DM me with your details if you'd like to participate in the next round. And also if you're a developer who would like a heads-up next time we're hiring.

... actually you'd be working for Piriform. Despite rumours to the contrary, Piriform does still exist - although we generally just call ourselves "CCleaner" since that's the name that people know better. With the user base continuing to grow, so does the CCleaner team. When new full-time positions come up they are usually at the London office and advertised on LinkedIn.

We have had a few reports of this. Just to confirm - were you connected to the internet the whole time? Have you made any custom tweaks to CCleaner registry entries or blocks in your Windows hosts file?

Since 2010 there has been a third-party offer of some sort in the CCleaner installer to help pay the bills ... and since 2010 people have been asking why offers have "suddenly" started to appear. These days most users don't see a third-party offer in the CCleaner installer - not because it's mysteriously hidden, but because there are some smarter rules set up in the installer not to bother offering something if the user has already seen that offer in the past x months, if they've already got it installed, or (in the case of AV) if they seem to already have an alternative running. (And of course there's no offer with the automatic updates.) Since it doesn't do anyone any good if a user accidentally installs something they don't actually want, CCleaner deliberately made its offers more prominent than in most other installers and, as per the screenshots above, the Avast banner was changed to a rather vivid purple and orange to make it even more eye-catching and hard to miss. But some people do still miss it. And then they get angry about it. On the "to-do" list for the development team (who greatly prefer to have happy users than angry users) is overhauling the installer flow with a new interface to help get rid of this accidental installation problem. In the meantime, as per nukecad's response, CCleaner also has a "slim installer" version with no offers.

For those who like graphs, estimate of Windows 10 version uptake rate as of April https://reports.adduplex.com/#/r/2019-04

You may have been given a fresh activation key when you renewed your subscription? If so be sure to use that new one. If you are still having problems, paid customers such as yourself can get direct personal priority customer support here. They can sort out any weirdness that may be happening with your account.

Also, are you able to confirm which version of Windows 10 you are running? 1803, 1809 or the new 1903? If you have recently updated Windows 10, which version of CCleaner were you running before the update, and was everything running smoothly then?

After two years the chances are slim, but it depends on how much overwriting may have happened in that time - size of the video file(s), how much other stuff has been written to that hard drive during that time and how much free hard drive space you have had. Be sure to run Recuva as a Deep Scan

If you are downloading and opening Recuva on your mobile phone, your phone will not know what to do with it. You need to download and run it on your PC.

Thanks for your sleuthing. Can you DM me the clean and corrupted .ini files? I'll shoot them over to the devs on Monday to see if they can trace a root cause for a fix.

The Software Updater was a popular addition and we've been looking at how to expand it further. Driver Updates seems like a logical step. Of course, having built something like that there would be a bit of work in keeping it up-to-date across all of the different devices and hardware manufacturers - so it will depend on demand.

Recuva (https://www.ccleaner.com/recuva) works on your internal drives and portable drives. In most cases, simply clicking through the screens will get you what you need. If that doesn't recover it on the first try, https://www.ccleaner.com/docs/recuva/introducing-recuva has a complete guide to all of the options. £74 seems rather steep - but I suppose someone has to pay for the advertising those companies do. Note that Recuva will recover your files for free (for non-commercial home users, that is - businesses all need to pay for Piriform products). That being said, if you feel it has saved something important you are more than welcome to pay the £19.95 price-tag.

I note no Easy Clean option in that screenshot. Have you blocked CCleaner's calls home in your hosts.ini file? Or have you done any manual tinkering to CCleaner's registry settings? In the latter case, does a complete uninstall/reinstall help?

Blank white or blank black? Are you able to screenshot it? Also, is this Windows 10 release 1803, 1809 or the new 1903?

Sorry to hear you got stuck on the old version. If your Pro licence hasn't expired there is absolutely no need to pay again. Dodge the blue "buy now" buttons and click the green "download" button to grab the latest version. (... and don't worry if you aren't able to grab a picture of that error message)

Older versions of CCleaner are incompatible with the latest version of Windows. If you upgrade your CCleaner to the latest version (https://www.ccleaner.com/ccleaner/download) you should be good to go! That said though, Microsoft should have a link in the message to help you get directly to downloading the new version. Are you able to screenshot that W10 message for us please?

... or are you asking what the volume licence price would be for a company with 3,000 employees to purchase CCleaner?

While there are some legitimate resellers of Piriform software online, anything sold at this price is pretty much always an illegal hacked/cracked version. We cannot guarantee that it will work, or that it won't be disabled at some point in the future. Certainly no support is available for pirated software. While we're working with eBay to protect customers from this sort of thing, a few always slip through the cracks. eBay has now been notified about this one, but if you have already purchased I would recommend requesting a refund before the seller disappears.

McAfee (whitelabelled) has also been on Samsung phones since the S7 series. Despite the negative reaction in the comments section of that article from folks who may be less than overjoyed with having McAfee preloaded on their PCs, if they take the same approach with the TVs as with the phones it is likely that no-one will notice that it is even on there.

Argh! Hangouts is going?!