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Dave CCleaner

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About Dave CCleaner

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  1. Sounds like you found the instructions for CCleaner Cloud (the business software) somehow? You don't need to log in to anything - if you want to put CCleaner Professional on a different computer and need a download link and/or to find your licence key, you can get those from https://www.ccleaner.com/support/license-lookup - just fill in your email address and it will post you the details.
  2. At around this time in your subscription you should get an occasional message about the benefits of renewing early and/or any deals that are on at the time. However these are set to only pop up about once every couple of weeks - certainly not every day. The most likely causes of getting more messages like this than you should would be: 1) If you are still on a version of CCleaner from before 5.54 (should not be the case as a paid user) 2) If you are using an expired licence instead of your current one. Do the pop-ups suggest that you "renew early", that you will "expire soon" or t
  3. That sounds like a CCleaner for Windows error? https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional Can you screenshot please? Which MacOS version are you running, and which version of CCleaner please?
  4. Whenever I need to uninstall CCleaner (which I do on a fairly regular basis when uninstalling/reinstalling for testing) I use CCleaner's own Software uninstaller tool (under Tools > Uninstall)
  5. @Tobias1998: Can you confirm which antivirus software you are using? And also which version and build of Windows you are using please? You should be able to get that by typing "winver" from the Windows search bar. Mine is Windows 10 Version 1909, for example:
  6. Can you screenshot what you're seeing? Can you also confirm which version of CCleaner for Mac you are using (I assume the latest, 1.17) and your Mac OS version?
  7. @Hammerhead Shark: Garden variety temporary false positive, which MS fixed Saturday evening - see here for details:
  8. This has been confirmed as a false positive and had already sorted itself out Saturday afternoon (along with a Dr Web false positive as well). As of the time of writing, Windows Defender should now have no problems with the free version of CCleaner 5.70. We get this from time to time with new releases of CCleaner - an AV company's threat detection robots will observe that something they haven't seen before is suddenly getting millions of downloads in a day and they block it "just in case" until their analysts can take a look at it and mark it as safe. Some companies are more consistentl
  9. There is no Windows registry to clean on Macs. Being a different operating system environment, the Mac version and the Windows version of CCleaner have a number of differences (and both are, in turn, different from the Android version). Requests for assistance, refunds, etc for paid versions of CCleaner can be sent to support@ccleaner.com.
  10. @thomasdixonIf you have problems downloading CCleaner Professional from Cleverbridge you can always get it from here: Windows version: https://www.ccleaner.com/go/get_ccpro Mac version: https://www.ccleaner.com/go/get_ccmacpro ... and don't forget to register to get the Pro features working: https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional
  11. Translation: "ccleaner deleted the files in my important google plugin The recovery software could not find the deleted files, please tell me how to recover"
  12. @Alejo2k: If this is the same issue as reported elsewhere, this should be fixed in CCleaner 5.70. Could you try updating and see if that solves the problem for you?
  13. @Ivan Belov: Have you updated to CCleaner 5.70? Did you find that solved your problem?
  14. Can also be done from a link in your Cleverbridge purchase or billing notification email - which stops future auto-extension but does not trigger a cancellation/refund of the licence itself: ... or inside CCleaner under Options > About > License Information > Manage Subscription ... ... and then click that Cancel button:
  15. That is in the process of being added to an errata note on the release notes, as we only spotted it ourselves after launch. These new settings weren't supposed to ship until a later version and got caught up in this build release - they are still in "draft mode" and not hooked up to anything at the back end yet. Absolutely not intended to be included without explanation - quite the contrary, the plan was to make a big headline noise about this when finally released. They slipped out early and incomplete in our haste to fix the Firefox issue. Once active, they will be part of a mec
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