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Dave CCleaner

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About Dave CCleaner

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  1. There would appear to be some misconceptions in this thread. For example: There has been some form of telemetry collected since December 2010, starting with licence activation counts. Despite persistent urban myths to the contrary, this has actually been actually wound back significantly after Avast showed up on the scene. As @nukecad pointed out, that didn't make any difference, by the way. The in-product telemetry data can be "blocked" more gracefully, and without breaking anything, by simply opting out through Options > Privacy in CCleaner 5.46 or higher. Since the telemetry only collects an aggregated tally count of how many users use what features, the best real world analogy would be voting. No-one knows who you vote for in an election or referendum - and if you choose not to vote then you have chosen to have your opinion ignored in favour of those who do. CCleaner does not collect any personal information on our users, except for some minimal information required to maintain licence subscriptions for our paying customers. And we have never sold any customer data. (All other factors aside, this would only be of interest to our competitors, and we are generally disinclined to give them this sort of assistance.) We have no use for your personal data, and under the various privacy laws that we are subject to, if we did collect and store it (y'know, just in case it might be useful later for something) then we are legally obliged to spend a lot of time and money to maintain it and look after it forever. With a user base larger than the population of most countries, that would be exceedingly tedious and burdensome - so we don't collect it at all. It would also look rather odd for a performance and privacy tool to do so. For more information on all of this, you can refer to the CCleaner data fact sheet: https://www.ccleaner.com/about/data-factsheet Under law you can, of course, request a copy of all of the data that CCleaner holds on you if you'd like to check it. To save you some time though: If you are a paid user then pretty much all of your information can be found here: https://www.ccleaner.com/support/license-lookup If you are a free user then this is actually a pretty comprehensive view: https://this-page-intentionally-left-blank.org/ Exactly this. If you are blocking the web service components that CCleaner needs to operate (in the mistaken belief that you need to do so to block the telemetry that you have already switched off) then, yeah, you are going to have problems. The primary use-cases for a firewall or hosts file block of CCleaner are: A user with a pirated serial key who doesn't want a NACK signal back from the licence server. A user in North Korea trying to circumvent the trade sanctions geo-blocking. ... neither scenario we are particularly motivated to assist. TL;DR: don't be this guy
  2. Are you sure? The latest version at the time of writing is 4.22.1.
  3. @Yllek: CCleaner for Mac keys also start with a C. If what you have was labelled as "CCleaner Professional for Mac" specifically on your receipt then you should be fine. If it only says "CCleaner Professional" (without "Plus" or "Mac") then contact support (support@ccleaner.com) requesting an exchange.
  4. Is this blank screen the first one you see? Or the second one after the one with the licence agreement, customise link, etc? Was this downloaded from CCleaner.com or a third party website? Have you had any difficulties in the past with previous versions of CCleaner? Have you customised your hosts files or your firewall software to block your computer from reaching any of our web servers?
  5. CCleaner will peacefully co-exist with any correctly maintained antivirus software (ie: kept up-to-date by both the developer and the user). However multiple always-on antivirus software will generally not peacefully co-exist with each other. Sounds like Norton and PC Matic may be too busy fighting over whose turn it is to check CCleaner to let you open it. Try switching one off (and ensuring the other is up to date)
  6. Depends on whether this is a CCleaner Professional licence key (starts with a "C") or CCleaner Professional Plus licence key (starts with a "P"). CCleaner Professional Plus keys will work on both Windows and Mac. CCleaner Professional keys are for Windows or Mac and one won't work on the other. More details here https://support.piriform.com/hc/en-us/articles/204043844--Problems-activating-or-registering-CCleaner-Professional
  7. Note that this is a public forum - so for specific assistance with your account you are best off contacting CCleaner customer support (support@ccleaner.com) with requests relating to you subscription. There are a couple of different ways to cancel your subscription - via the product or via the cleverbridge purchase confirmation, or their pre-billing notification email. If you cancel through us then we notify Cleverbridge that your auto-extension should be cancelled, and it shows up on your account status if you click through from Licence Information in CCleaner. However, for some reason if you cancel through Cleverbridge, they don't always notify us. That means that while the autoextension is still really cancelled (since Cleverbridge controls that) the billing may still show up as active in our view of your account status. This is naturally unsettling and something that we are working on fixing with Cleverbridge at the moment since, amongst other things, it generates a lot of tickets to our customer support demanding that we cancel something that has actually been cancelled. In your case I was able to look you up on Cleverbridge and can see that you received a pre-billing reminder from Cleverbridge on 16 May, were billed 30 May, and cancelled future billing extensions on 29th June (approximately 12 hours ago). I can confirm with 100% certainty that your billing status is, at the time of writing, indeed deactivated as you wish it to be.
  8. You might form the impression that in its early years, Piriform may not have thought through its licensing model properly, and that the notion of restricting paying users to 12 months of updates while free users can update their product indefinitely was probably quite daft, or at the very least awkward. And you would be right. Which was why we went to the cleaner subscription model for new sales in 2018 and after. The term limit for updates on those home-user licences sold up to the end 2017 was 12 months, as specified in the software licence. An argument could be made that the 12 month period should have been explicitly mentioned in the product description. A counter argument could be made that at that time, the notion of a lifetime of free updates would have been so unusual that no reasonable person would assume that a company would gift such a thing to them unless it was a headline in the sales pitch (cf: my previous Microsoft Word example). However, ultimately these are both positions of little practical interest, given Piriform's ongoing desire to ensure that legacy licence holders have an ongoing experience and functionality that is, at the very least, no worse than that of free users - which means that legacy licences can currently still be manually updated. At this point, the future direction is most likely to be that this will continue, and that the paid features that were present in 2018 (eg: automatic browser cleaning, scheduled clean, multi-user profile cleaning) will remain enabled but that the web-service features introduced in 2019 and after (currently Software Updater, and the Speed and Security sections of Health Check) would be withdrawn. Do you mean according to the EULA, or as per your experience? You are getting an error message when you attempt to register your CCleaner licence key? Sounds like the 3 year CCleaner Professional licence that was briefly available for sale from December 2018 to November 2019? Having been sold post January 2018, that would be why the clearer receipting.
  9. The built-in "new version" notifications that look like this ... ... can be controlled under Options > Updates > Product Updates > Show me notifications ... ... although if you leave it for too long (usually 3-6 months) between updates, you will still be poked by the "out of date" pop-ups. As per the screenshot above, the automatic product updates is a paid feature, and unlocked with CCleaner Professional:
  10. @Prids: This looks like an odd one. Which Windows 10 build were you using on the affected machine? And which which build version on the two that are still ticking along fine? Are there any other notable differences between your different computers in terms of the other software installed - particularly AV, firewall or any other "always on" system utilities? And are you able to provide an extract of the relevant section of the dump file for us to review please?
  11. Common solution to "0x6" problems: Right-click CCleaner > click Properties Open the Compatibility tab Check "Run this program as an administrator" Click Apply > OK
  12. @bwer1233: I would be curious to know the nature of the injury that you believe has been done to you, and the remedy that you would be seeking? If you bought a home-use licence of CCleaner Professional in 2018 or later, when we started selling CCleaner by subscription, the term was clearly stated in the product selector, cart, item description and the purchase receipt, eg: Assuming that you purchased a home use licence of CCleaner Professional in 2017 or earlier (when new purchases were not yet on a subscription basis) there was indeed no term listed. Naturally, I can see how that would be problematic if a term was then subsequently applied to the continued use of the product that was purchased - that's changing the rules mid-game, moving the goalposts, "not cricket", etc. However, as I have attempted to clarify on several occasions over the past 12+ months, no such term was retrospectively applied, and no such term will be applied in the future to such "legacy" licences. So if the remedy you are seeking is that your right to use the home use product that you purchased in 2017 or earlier not be subject to any time-based limitation now or in the future - done!
  13. @APMichael: FYI, this has been in the development backlog for a couple of months, so it has been on the devs' radar. It was mentioned in passing in a meeting I was at earlier this week that it's now actively under investigation in the current development sprint, so depending on whatever code complexities and inter-dependencies may be involved that probably means that it will bubble out at some point over the next couple of releases.
  14. @JSS3rd: common trick is to buy the discount licence on sale as well and then send support a licence merge request - then you'll have 2 years of CCleaner
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