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Dave CCleaner

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About Dave CCleaner

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  1. @Yllek: CCleaner for Mac keys also start with a C. If what you have was labelled as "CCleaner Professional for Mac" specifically on your receipt then you should be fine. If it only says "CCleaner Professional" (without "Plus" or "Mac") then contact support (support@ccleaner.com) requesting an exchange.
  2. Is this blank screen the first one you see? Or the second one after the one with the licence agreement, customise link, etc? Was this downloaded from CCleaner.com or a third party website? Have you had any difficulties in the past with previous versions of CCleaner? Have you customised your hosts files or your firewall software to block your computer from reaching any of our web servers?
  3. CCleaner will peacefully co-exist with any correctly maintained antivirus software (ie: kept up-to-date by both the developer and the user). However multiple always-on antivirus software will generally not peacefully co-exist with each other. Sounds like Norton and PC Matic may be too busy fighting over whose turn it is to check CCleaner to let you open it. Try switching one off (and ensuring the other is up to date)
  4. Depends on whether this is a CCleaner Professional licence key (starts with a "C") or CCleaner Professional Plus licence key (starts with a "P"). CCleaner Professional Plus keys will work on both Windows and Mac. CCleaner Professional keys are for Windows or Mac and one won't work on the other. More details here https://support.piriform.com/hc/en-us/articles/204043844--Problems-activating-or-registering-CCleaner-Professional
  5. Note that this is a public forum - so for specific assistance with your account you are best off contacting CCleaner customer support (support@ccleaner.com) with requests relating to you subscription. There are a couple of different ways to cancel your subscription - via the product or via the cleverbridge purchase confirmation, or their pre-billing notification email. If you cancel through us then we notify Cleverbridge that your auto-extension should be cancelled, and it shows up on your account status if you click through from Licence Information in CCleaner. However, for some reason if you cancel through Cleverbridge, they don't always notify us. That means that while the autoextension is still really cancelled (since Cleverbridge controls that) the billing may still show up as active in our view of your account status. This is naturally unsettling and something that we are working on fixing with Cleverbridge at the moment since, amongst other things, it generates a lot of tickets to our customer support demanding that we cancel something that has actually been cancelled. In your case I was able to look you up on Cleverbridge and can see that you received a pre-billing reminder from Cleverbridge on 16 May, were billed 30 May, and cancelled future billing extensions on 29th June (approximately 12 hours ago). I can confirm with 100% certainty that your billing status is, at the time of writing, indeed deactivated as you wish it to be.
  6. You might form the impression that in its early years, Piriform may not have thought through its licensing model properly, and that the notion of restricting paying users to 12 months of updates while free users can update their product indefinitely was probably quite daft, or at the very least awkward. And you would be right. Which was why we went to the cleaner subscription model for new sales in 2018 and after. The term limit for updates on those home-user licences sold up to the end 2017 was 12 months, as specified in the software licence. An argument could be made that the 12 month period should have been explicitly mentioned in the product description. A counter argument could be made that at that time, the notion of a lifetime of free updates would have been so unusual that no reasonable person would assume that a company would gift such a thing to them unless it was a headline in the sales pitch (cf: my previous Microsoft Word example). However, ultimately these are both positions of little practical interest, given Piriform's ongoing desire to ensure that legacy licence holders have an ongoing experience and functionality that is, at the very least, no worse than that of free users - which means that legacy licences can currently still be manually updated. At this point, the future direction is most likely to be that this will continue, and that the paid features that were present in 2018 (eg: automatic browser cleaning, scheduled clean, multi-user profile cleaning) will remain enabled but that the web-service features introduced in 2019 and after (currently Software Updater, and the Speed and Security sections of Health Check) would be withdrawn. Do you mean according to the EULA, or as per your experience? You are getting an error message when you attempt to register your CCleaner licence key? Sounds like the 3 year CCleaner Professional licence that was briefly available for sale from December 2018 to November 2019? Having been sold post January 2018, that would be why the clearer receipting.
  7. The built-in "new version" notifications that look like this ... ... can be controlled under Options > Updates > Product Updates > Show me notifications ... ... although if you leave it for too long (usually 3-6 months) between updates, you will still be poked by the "out of date" pop-ups. As per the screenshot above, the automatic product updates is a paid feature, and unlocked with CCleaner Professional:
  8. @Prids: This looks like an odd one. Which Windows 10 build were you using on the affected machine? And which which build version on the two that are still ticking along fine? Are there any other notable differences between your different computers in terms of the other software installed - particularly AV, firewall or any other "always on" system utilities? And are you able to provide an extract of the relevant section of the dump file for us to review please?
  9. Common solution to "0x6" problems: Right-click CCleaner > click Properties Open the Compatibility tab Check "Run this program as an administrator" Click Apply > OK
  10. @bwer1233: I would be curious to know the nature of the injury that you believe has been done to you, and the remedy that you would be seeking? If you bought a home-use licence of CCleaner Professional in 2018 or later, when we started selling CCleaner by subscription, the term was clearly stated in the product selector, cart, item description and the purchase receipt, eg: Assuming that you purchased a home use licence of CCleaner Professional in 2017 or earlier (when new purchases were not yet on a subscription basis) there was indeed no term listed. Naturally, I can see how that would be problematic if a term was then subsequently applied to the continued use of the product that was purchased - that's changing the rules mid-game, moving the goalposts, "not cricket", etc. However, as I have attempted to clarify on several occasions over the past 12+ months, no such term was retrospectively applied, and no such term will be applied in the future to such "legacy" licences. So if the remedy you are seeking is that your right to use the home use product that you purchased in 2017 or earlier not be subject to any time-based limitation now or in the future - done!
  11. @APMichael: FYI, this has been in the development backlog for a couple of months, so it has been on the devs' radar. It was mentioned in passing in a meeting I was at earlier this week that it's now actively under investigation in the current development sprint, so depending on whatever code complexities and inter-dependencies may be involved that probably means that it will bubble out at some point over the next couple of releases.
  12. @JSS3rd: common trick is to buy the discount licence on sale as well and then send support a licence merge request - then you'll have 2 years of CCleaner
  13. The "buy me" popups will generally only appear a few times a year - and only if there is a noteworthy sales on. They will usually contain words like "sale" or "discount" or "price" and have a call to action button with a word like "buy" in it. Sounds like what you are referring to is not the pitch to buy the Pro version, but the service notifications telling you, as a free user, that there is a new version of CCleaner available for free download - eg: if you are on 5.67 now that 5.68 has been released. There is a plain text one that pops shortly after the new version is released, and if you are more than a few versions out of date there will also be some higher visibility ones titled along the lines of "Your CCleaner is out of Date" and will have a call to action button with words like "update now". Clicking may take you directly to the free download or it may take you to a page where you are invited to take the opportunity to also upgrade to the paid version - if this happens and you are not interested in buying then you can "nope" your way through to get to the free download that you're after. We always recommend that our users update to the latest version, or at the very least never fall more than 6 months behind. Cleaning is a perpetually moving target, with new releases of the software and OS that we clean up after meaning that if you fall too far behind with your CCleaner version then our effectiveness can start to diminish.
  14. So that big white empty box in OP's first post looks like the "would you like fries with that" screen in the installer. Just for some context, the free version of CCleaner is subsidised by showing ads to some users on a CPA model - if enough users say "yes" to the fries (currently either Avast free antivirus, AVG free antivirus or an Avast VPN trial) and they use it, like it and eventually end up buying it then we earn enough to keep the servers running (or, better yet, as we did last year, start replacing the ones that were creaking at the seams with shiny new ones). Previously that was a banner at the bottom of the first screen of the installer that some people would miss and accidentally say "yes" to fries that they didn't actually want and then would immediately uninstall it - which meant that they didn't use it, didn't like it and certainly didn't buy it. So we didn't get paid and the users got angry, which was a bit of a lose-lose situation all round. So we overhauled the whole thing and put the offers on their own screen* with clear accept and decline buttons and as a safety measure the whole thing served as a single object so that in the event of a slow internet connection or some other connectivity mishap there should, in theory, be no way that a user could skip through the process without seeing the "fries" offer. So while in a way it is "good" that the safety measure seems to be working for @R_Ansar, even on the slowest internet connection, the ~100kb of frame content should not take so long to load that it would take more than a couple of seconds for the content to appear. Unless the server had temporarily choked - but even then I would not expect to see it happen on multiple install attempts. * yeah, we know, except for the Chrome offer. While that is also on a CPA model (you have to actually use the thing before we get paid), that's a whole 'nother thing and still work in progress because of Reasons. That was the timeframe when we rolled out this new offer layout (from the 5.64 release in March of this year). @R_Ansar: did you have any problems with installing CCleaner on version 5.62 or earlier at any time prior to September 2019? Okay so that doesn't sound like one of the "outdated AV" issues we've seen with some third-party AV software. @R_Ansar: Do you have a firewall running that might be blocking the server that delivers this content? Any edits to the Windows hosts file to NULL-map any of our servers so that they can't be reached? Although using the "slim installer" cuts out the "fries" screen, if the root cause is a blocking of the servers then this may lead to some oddities using the product itself after it is installed, as the same servers that deliver the "fries" content are also used to serve up some of the in-product content as well. @jamieresearch: okay that is another layer of odd since there is no "fries" screen on the slim installer. Is blank screen the first one you see? Or the second one after the one with the licence agreement, customise link, etc? Could I trouble you to screenshot it for me please?
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