Dave CCleaner

The feasibility of a Linux version has been considered previously. For our consumer products the focus is always going to be on the most popular platforms - presently Windows, Mac, Android and potentially iOS in the future. So I would say that Linux would be highly unlikely at this point. Possibly in the future as a by-product of any work that might be done to produce an Linux agent for CCleaner Cloud, but that would be quite a chain of "if"s.

I've kicked this up to the developers to see if it's already on the list for the 6.13 June release, and to investigate if not.

... and this was solved a year ago in CCleaner 6. From the release notes: "To avoid mishaps, CCleaner will always be installed to a /CCleaner/ folder" - to prevent users declaring root folders as the CCleaner installation folder.

Also @superchip there was an update to CCleaner released today (https://www.ccleaner.com/knowledge/ccleaner-v6-12-10490) that: See if that helps?

CCleaner 6.12.10490 is currently in the process of rolling out now: https://www.ccleaner.com/knowledge/ccleaner-v6-12-10490 New goodies include enhancements to Driver Updater, faster load time, and some other bug fixes. None of which are in 6.12.10459, since that was really just still 6.11. Unfortunately, MajorGeeks and other such sites who pride themselves on being the first with the news are now going to be a month behind, since they seem convinced they already have 6.12 so are unlikely to be distributing anything new until 6.13 some time in June :-P

The size of the CCleaner UI has not increased recently. What version did you update from? Also what is your screen resolution and are you magnifying your screen in the Windows Display settings? eg:

Wellllll you do get customer support and that warm satisfied feeling from supporting the ongoing distribution of free software, although the latter you already get from paying your CCleaner Professional licence. I should also note that the free products are for home use only. If you are a business then you have to use either the Professional or Business Editions. There is an assumption in some people's minds that there must be a catch to free software - with the increasing awareness that "if you're not the customer then you're the product", etc, etc. That's not the case with CCleaner. It's great when customers pay for the extra features in CCleaner Professional, but those who don't will still recommend CCleaner to other people, who in turn may buy or recommend. Even though most folks keep using the free version, which does cost us money to maintain, enough customers buy that it all works. And 100M satisfied free users are a lot more cost-effective than a Superbowl ad. Anyway, back to Recuva - more than happy to take your money at https://www.ccleaner.com/recuva. But we're just as happy if you use the free version and tell a friend about it before they spend $80 on some other recovery software :-)

Dark mode for Windows has had enough requests to be on the development "to do" list. Indeed, I even saw an internal demo of this a couple of months back. BUT the present UI rendering framework would make this a total PITA to maintain, so while dark mode will happen at some point, it is unlikely to appear prior to a complete overhaul of the CCleaner UI - which is presently intended for CCleaner 7 (which does not have a release date yet, but probably won't be until 2024).

If you don't want CCleaner to automatically update, you can switch off automatic updates. This only gets overridden for emergency security updates or (as is presently the case) the End of Life of CCleaner 5.x - the likes of which you wouldn't be seeing again until about a year after the release of CCleaner 7 (which itself is probably at least a year away). Note that if the older version you installed was CCleaner 5.x then yes you have prevented any updates with those steps. Although a) if you're on CCleaner 5.88 or below, you'll need to be using a third party source of cleaning rules such as winapp2 for it to keep functioning and b) given that CCleaner 5.x has been End of Lifed, you may start to see some unhandled errors and bits of the infrastructure get switched off. If the older version that you installed was CCleaner 6.0x then you weren't going to see an override update again until mid-2025 at the earliest, so disabling or removing the emergency updater probably wasn't necessary in that regard. Unless there's a Windows vulnerability that we need to do a security update for between now and then - in which case you should keep an eye on the https://www.ccleaner.com/ccleaner/version-history after each release to see if need to do a prompt manual update. If you haven't used CCleaner for a while, you may have missed the news that you can switch off the "this update brought to you by" messages under Options > Privacy > Offers in CCleaner. Not really. The 2010-2019 approach of forcing everyone to do manual updates every month was far more lucrative - since users had to navigate through multiple "buy me" screens on the website and then view website banner ads in order to get their free update, which would then show a small, banner sized offer for a browser or AV in the installer that some folks would accidentally accept - unless you bought CCleaner Professional that included the automatic updates as a paid feature. With automatic updates part of the free version since 2020 those steps are removed, the updates are optional, as are the sponsored messages, and the sponsored offers can't be missed and accidentally accepted any more, eg:

There had been several notifications of this, although if you'd blocked CCleaner notifications or hadn't used CCleaner for the past year or so you may not have seen them. I would assume the latter if you had not noticed that your copy of CCleaner had not been working for the past 16 months or so. If the update reminded you that you may have old software running on your computer that you are no longer using, I hope you took the opportunity to use CCleaner's software removal tool (Tools > Uninstall) to remove any other unused software at the same time. CCleaner has a monthly release cycle to keep up to date with changes in where operating systems, browsers, etc store their temp files. Some of our users may have very good reasons not prefer not to be updated every month and prefer to manually update less frequently and at a time of their choosing. That's great for us if some people do that - saves us money. But once you get to 3-6 months out of date you're bound to start seeing some performance degradation. Getting as far as 12 months out of date with any software and you've probably got yourself a security issue. If you had been actively using a copy of CCleaner that was 2.5 years out of date, I would encourage you to try running a cleanup using the latest version - you'll find that it removes substantially more junk.

CCleaner for Windows? You might see an post-install or post-update offer for AV, a web browser or a VPN - but a) Telegram isn't one of these and b) anything that is offered won't try to install unless you specifically click the "yes I would like to install this" button. Possibilities: Did you already have Telegram on your computer and you ran the Software Updater (via Health Check) that updated the copy of Telegram that was already on your computer? Did you get CCleaner from somewhere other that https://www.ccleaner.com ? Other third party download sites are known to wrap CCleaner with their own adware.

Assuming that you are trying to cancel future billing on your subscription, if for whatever reason you can't get the manage subscription button to work, you can also do so from either your original Cleverbridge order confirmation or billing reminder email, or by contacting support@ccleaner.com

I have passed this back to the VPN team for action/comment with regards to any planned action that may need to be taken on blacklisted IP addresses (communication by us with RBL list maintainers, picking up fresh IP addresses, etc)

The same reason that any publication wants to scoop their rivals for the latest news. That we publish our builds in a known location with a known naming convention makes it easy for someone to keep hitting ccsetup[currentversion+1].exe until it no longer returns a 404 error - but that's not such a great idea since that method misses patch releases (like 6.11.10455) and can inadvertently pick up release candidates that are subsequently withdrawn before release, or that are stray files never actually intended for release. (Better instead to put a monitor on the announcements section of this forum site, or on https://www.ccleaner.com/knowledge?c=release-announcement.) CCleaner version releases are approximately monthly and are generally 3-5 weeks apart. As such, you'd reasonably expect to see the official CCleaner 6.12 release at some point in the back half of May. 6.12.10459 is not a release candidate or even a beta, but a work-in-progress build - not released and will never be released in that form. It is likely to be missing elements that will later appear in the official 6.12 release and has not been subject to any QA. If you mistakenly installed it from a 3rd party website, we recommend uninstalling and reverting to the latest official version, which is 6.11.4055. Moral to the story: If a new version of CCleaner hasn't been announced here or on ccleaner.com, then it's not official.

@Apesbrain: winapp2 is a community-created and maintained ruleset for CCleaner, which makes it a little tricky to diagnose if this is a bug or a feature. Have you tried running native CCleaner, without the CCEnhancer/Winapp2.ini? Do you get the same thing happening?

Additionally: You can usually look up your active licences here https://www.ccleaner.com/support/license-lookup (if they are all on the same email address) If you have multiple CCleaner licences on the same account then generally the system assumes that you only want to keep the one at the highest tier and/or the latest expiry date and stops the subscription on the older ones and may disable them as inactive. For example if you're upgraded from CCleaner Professional (1PC) to CCleaner Professional Premium (5 Device). But as per @nukecad's note above, customer support is best positioned to confirm that for you if you have any concerns. As per the above, it may be that the licence that is showing up as disabled may be one of your older ones, and the one that you are expecting to see operating until July might not have been registered on that computer. With regards to which is the best CCleaner tier for you: CCleaner Professional covers 1 device only (1 PC for the Windows version and 1 Mac for the Mac version). If you only have one computer, no smartphones, and are only after the CCleaner paid features that are on top of the free version then this one might be for you. CCleaner Professional Plus covers up to 3 devices - Windows, Mac and Android. It also includes Recuva and Speccy for Windows. If you have a couple of computers, or computer and an android phone, or want to have Recuva there on standby if you ever need to restore deleted files, then this would be a better option than buying individual licences. CCleaner Professional Premium covers up to 5 devices - Windows, Mac and Android. It also includes Recuva and Speccy for Windows, but also our Kamo privacy software (combines the IP-changing features of a VPN with additional digital fingerprint hiding) and 24x7 Premium Technical support for various PC-related issues. Recommended for anyone with more than 3 devices, who wants an enhanced level of privacy protection when online, or who wants a "tech savvy nephew" on-call 24x7 for any PC problems. If you're in the UK, USA or Eurozone, the MSRPs for each of these can be found here: https://support.piriform.com/hc/en-us/articles/8937998700173-What-is-the-subscription-renewal-price-for-CCleaner-Professional-

@BadSmurf: Could you please clarify in what manner this relates to CCleaner? Your subject title seems to refer to CCleaner's automatic update (which updates CCleaner itself and nothing else, so would not touch anything to do with Bluetooth), but the content is talking about Windows Update.

@cockroach: For assistance regarding the status of a CCleaner Professional licence, you would need to contact customer support (support@ccleaner.com) with one or more of: Your licence key Your Cleverbridge order reference number The email address that you originally used when purchasing CCleaner (if not the email address that you are presently using)

When this comes up in online discussion, if you are the type of person who likes to post sarcastic reaction images then the following may be handy for such purposes:

To confirm, there is an issue with CCleaner 6.11.10435 specifically relating to running cleans on TeamViewer, which (as per @NE0) can be temporarily worked-around (until we release a fix) for impacted TeamViewer users by unchecking TeamViewer under Custom Clean > Applications > Utilities: This impacts all Windows versions, but the code in question is specific to TeamViewer cleaning. It does not appear that any other cleaning rules are impacted and does not impact computers that do not have TeamViewer running. The developers are currently working on a fix. TBD at this point if a fix will be issued with the CCleaner 6.12 May release or in an earlier patch. Edit 2023-04-26 21:41: No committed timeframe as yet, but the current plan is to fix this as a patch build and to not wait for the CC6.12 release. Subject to completion of the patch build candidate, successful regression testing and co-ordination by release engineering, aiming for next week (after the May 1st Bank Holiday/Labour Day long weekend). Edit 2023-05-02 17:26: A bugfix was released for this today in 6.11.10455 (same version number, different build number, as we usually do for bugfix releases). If you are still on the previous 6.11.10435 build, your copy should automatically update within the next 24-48 hours, or you can click "check for updates" to force an update earlier.

@deafguy64: Short version: If you are issued with a new licence key, then the time on your old one is automatically credited to your new one - but often not right away, and with a couple of exceptions that can need manual intervention by customer support: (https://support.piriform.com/hc/en-us/articles/360039530092-Will-I-lose-any-time-on-my-subscription-if-I-take-an-offer-to-renew-early-) Background for those who may be interested: CCleaner's licence management system was built back c2012 when we only really had one tier of service, being CCleaner Professional, so the only form of renewal was a like-for-like extension. Then we added in CCleaner Professional Plus and CCleaner Professional Premium, which had different licence keys, so we had to find a way to band-aid a solution to automatically credit time between licences, but the batch job that does this can take a couple of days to get everything together, which is less than ideal. The good news is that as of August 2022, pretty much all of our new licences issued from that point onwards are on a new system that was specifically designed for this sort of thing. The licence key that you get is tied to your email address and then after that should remain the same no matter what edition of CCleaner you go up, down or sideways to - remaining time will be automatically credited, and no need to enter a new licence key in the future. However as your licence transitions from one system to the other, there'll still be a need to go through this process one last time. Why wasn't your licence extended immediately? You went from the old style licence key to the new style licence key, which as previously mentioned can take a few days to credit remaining time (although this won't be an issue next year). But to make life a bit more interesting you used a different email address for your original purchase than your new one, so the system won't stitch them together automatically. No problem, it's not uncommon and that's what customer support is for - they will cheerfully do this manually for you if you ask. Which you did ... although I did notice that when you contacted customer support you used a third email address to contact support which matched neither of your previous purchases, so you didn't automatically go into the paid customer queue, which can delay responses a bit. Don't worry about that last bit though, I found your ticket when I was writing this and tagged it as a customer query, so you should hear back from customer support a little later today.

That seems rather specific. Any reason not to just switch off that option and delete all temp files?

Just checking if anyone is seeing this behaviour with TeamViewer and Windows 10 or Windows 11? Or only Windows 7/8?

Emails sent to customer support with suspicious attachments, from dubious mailservers, or telling us that we've won the lottery are not bounced but end up in a spam folder that is periodically checked by customer support for any genuine customer enquiries. A completely undelivered email is usually due to some form of transitory fault somewhere further up the line - although we do indeed also get people misspelling CCleaner.com with a random number of "c"s, or having responses delayed when they try to contact the HR department or corporate sales team instead of customer support. I note that OP was able to contact and interact with customer support on previous occasions (so most probably did have the correct email address) and that an email sent to us at 01:45 BST this morning did indeed make it through and is sitting there in the customer support queue.

Hi @aboobaw: we ran this offer for a bit over a year (from 16 March 2022 to 22 March 2023) but has been paused for the time being since: Although it was a popular offering for the first few months, it looked like pretty much everyone who was interested in the offer had already taken it. If they're already said "no thanks" a dozen times, continuing to pester our Ukrainian users who were happy to stay on the free version seemed more annoying than helpful. As with any such offer that is left running for too long, news of it had spread far and wide - including to non-Ukrainian folks who took it as an opportunity to snap up some free licences and then resell them. The licensing system that was being used to issue and extend these licence keys is being retired, so we had to pause things regardless. Anyone who got one of these licences (and who wasn't sprung for being part of #2 above) has had their licence extended until March 2024 and so won't need to ask for a fresh licence key. After we've sorted out #3 we'll take a look at reopening this offer at some point in the future, although possibly with a nominal ₴1 charge for slightly more robust entitlement verification.