Dave CCleaner

No letters about GDPR have been received by Piriform in the London office recently. If you posted something to a different company/country DM me your details and who you addressed it to and I'll see if I can find who might have received it.

August numbers on the 1903 release now have the uptake sharply jumping to 33%. Full report from AdDuplex here: https://reports.adduplex.com/#/r/2019-08

"Popularity" differs markedly by country. As one would expect, some brands are global in reach, some are very region-specific and each brand has its own "heartland territories". Using Google Trends as an obviously flawed and regionally biased but potentially indicative proxy for popularity across different countries, the "top brand" out of 5 of the most widely adopted consumer antivirus products in each geography over the past 12 months come out as: (Blue = AVG, Purple = Avast, Yellow = Norton, Green = Kaspersky, Red = McAfee)

Can you confirm your versions of CCleaner and Speccy? Also, what are you using to uninstall the apps? Windows uninstaller or the uninstaller in the CCleaner > Tools menu?

GDPR relates to the collection, storage and use of personally identifying information. That does not apply to product configuration settings. You may be thinking of opt-ins to email newsletters and the like.

Indeed: https://www.ccleaner.com/docs/recuva/introducing-recuva/what-it-can-and-cant-do

I would speculate that if you were to view the details of the CCleaner Browser files to be cleaned by CCleaner, you would see cookies and temporary internet files from sites that you may not have visited recently on the list. If this is the case then at some point (either during installation or some time afterwards) you had the CCleaner Browser do a one-time import of cookies, bookmarks, shortcuts, etc from one of your other browsers to ensure a smooth transition across. ... or have you already done a CCleaner Browser clean and temporary files are continuing to accumulate?

Licence key can be found in your confirmation email after purchasing. If you have lost your confirmation you can recover your key from https://www.ccleaner.com/support/license-lookup. For CCleaner for PC you can enter the key under Options > About > License Information. Be sure to copy and past your email and key from your email, as transcription errors (mixing "Z" and "2", etc) are a common problem.

... and of course CCleaner itself also has a function under tools to uninstall software on your PC ...

I can't speak for other companies, but if you want to cancel the automatic renewal for CCleaner then you can do so at any time through the subscription management. Do it right after purchasing if you want, before you forget, or wait until you get the billing reminder email a month before you expire.

Due to popular demand, our developers have taken on the feedback from our forum users and the latest version of the CCleaner Browser preview (which started to go live into distribution on Friday evening) no longer picks up PDF file associations unless there is no other application on your PC defined to handle them. As most people view PDFs in a web browser rather than a specialised application, it is standard behaviour for any web browser to pick up PDF file associations upon installation - much to the annoyance of Adobe Acrobat users who want to be able to open files from their Windows desktop directly into an editor. Our commitment is to build a "better browser" - with native ad blocking and better privacy, better battery life, less CPU usage and faster browsing than other web browsers ... and fewer annoyances. Thanks everyone for your patience and feedback to help us get this taken care of. We're looking forward to being able to take the CCleaner Browser live to full launch in the next few weeks, with more performance and privacy features to come.

@Kenjinn Yes that is Recuva. Looks like you purchased in 2014. As such you purchased by version. It came with a year of free updates and priority support. Your priority support from that purchase ended in 2015. If you are not in a business and do not need priority support then, as you may have noticed, the product still works fine.

With 39 releases since v5.22 a lot has changed. Given that browsers are always changing, making browser cleaning fairly rapidly moving target, you are not going to get the best out of CCleaner if you are more than a few versions out of date. I would recommend a quick trip to https://www.ccleaner.com/ccleaner/download to grab the latest version.

As some of you may have noticed, the developers have been putting quite a bit of focus on CCleaner for our Mac users over the past few months. Thanks in no small part to the users who have been providing feedback on how we've been working with Catalina, we are now able to officially support the macOS Catalina beta with the new CCleaner for Mac 1.17 release. We have also added a new large file finder feature that users have been requesting and a number of translation improvements for our European and Latin American customers, along with browser cleaning enhancements and bug fixes. More information in the official release announcement:

The "Slim Build" leaves out the optional third party offers in the installation process that fund the distribution of the free version. It was originally created for folks who were getting false positive alerts on the Google Toolbar offer. Although the Google Toolbar offer was removed as of version 5.58 (back in June) we have retained the Slim Build for vision-impaired users whose screen-readers may have trouble with the extra information on the installer screen, and handle some additional installation problems. Should generally try the full version first though. The Slim Build is often released at the same time as the regular build - but not always.

On a related topic, due to the interest in the new Windows 10 multi-clipboard cleaning expressed here on the forum, this has now been added as a feature in the latest CCleaner release. Note that it only works on the local storage though - not if you have cloud synced between devices.

Support for newer windows features (at least with regards to strictly locally stored information) will always be in the feature queue - but thanks for signalling interest in the new Windows 10 (1809) multi-clipboard cleaning. This was passed along to the developers and the multi-clipboard cleaning was added as a feature in the latest release (for local storage only - not cloud synced data): Thanks @Julianonfor the suggestion!

That was a banner intended to tell free users that they could upgrade to pro to perform automatic cleaning, and to give a handy tip to tell paid users that they already had automatic cleaning and how to use it. We had some feedback that some users got the wrong message. We pulled it last week until the targeting is checked. If you think you may have accidentally purchased twice, shoot an email to support@ccleaner.com with your details and they will sort you out.

Curious to find out how you got the Google Toolbar when it has been gone from the past few releases. And it plugged into IE, not Chrome. And also what does the "1.75" refers to in the heading - the latest CCleaner version is 5.61. What was the name of the installer file that you downloaded?

Fix in progress. Note that if you aren't editing your PDFs in Adobe Acrobat itself, but usually just read them in a web browser, then double-clicking to open those files will still open as usual - but in the CCleaner Browser instead. The change of file icon has proven to be quite startling to users - fix in progress on that too.

There does not seem to be anything in the list there of any importance, but I will pass it up to the experts for a second opinion. One thing I did notice though is that you had enabled secure file deletion. While this should not make a difference, did you have secure file deletion enabled in the past when you were performing cleans with no problems?

... and when you contacted support, did you get an email back from support saying that your request had been received? Was there a mention of a "Ticket-Id" number at the bottom of the email?

After 4 weeks they may have already been partially overwritten. Have you tried the "deep scan" option? It can take a while but digs deeper to find files to (at least partially) recover.

The support team always gives priority to customers with a current active licence - but, as Nergal mentioned, if your request did not come from your registered email address then it may not have gone into the priority queue. After you sent your enquiry to support, you would have received a confirmation email. There should have been a "Ticket-Id" number down the bottom - if you can let me know the number I can check to see where it is up to.

CCleaner has offered Chrome as an option upon install since 2010: Third party offers help to fund the free distribution of CCleaner but, as has been mentioned elsewhere on this forum over the past couple of months, CCleaner only benefits from third party offers that people actually use, so we have been redesigning the offer screens to reduce the risk to users who hastily next>next>next click their way through the installer. The "slim build" is intended for users who have difficulty with the full build installer due to false positive detection on the Google Chrome Toolbar offer (no longer an issue since that was removed from CCleaner 5.58) or who have accessibility issues. Made available for such special cases only, as I recall it is linked from the support documentation - and is also discoverable via a Google search https://www.google.com/search?q=ccleaner+builds 2.5 billion downloads (https://www.ccleaner.com/about). And, statistically, a bit over 4% of new installations are with the Slim Build.