Dave CCleaner

Some notifications also have an additional close link down the bottom of the window, eg: I am a little puzzled though as to who you would have called. Piriform's customer support is only over non-voice channels.

@Bluenose1940: Just checking, did you copy-past the licence key from your original order confirmation email or did you type them in by hand? 99% of registration problems that we see are transcription errors from "I"s looking like "1"s, "Z"s looking like "2"s, "S"s looking like "5"s etc.

Note that the "extra steps" in Health Check are a one-time introduction to what it does that you'll only see once. For those preferring the "Classic" CCleaner interface there is still the "Custom Clean" option.

@Bluenose1940: If you "no thanks" the upgrade to CCleaner Professional you can then "download" on the following page.

That would be a very wise move. A site that encourages their users to install unreleased software based on information leaked by "cracks" websites may not be providing sound advice.

As a general observation, we would strongly advise against installing unreleased software, especially from anything other than the official manufacturer. Even if the source seems reputable there is no guarantee that they have performed all necessary due diligence in their rush to publish the "news". Note that simply eyeballing that the binaries seem to be hosted on the official manufacturer's server does not qualify as "due diligence" - if the software has not been officially released then there may still be last-minute changes and fixes still to come, or some back-end components that may not have been switched on yet. I would have hoped that Softpedia would know better than to do something like this - but apparently not.

Indeed. Which is why previous comments were referencing the old EULAs from the various years that the customers purchased. CCleaner Professional has never been marketed as a "lifetime" or "perpetual" licence. That term seems to have popped up from its use by folks selling cracked or pirated copies online. Needless to say, pirated software does not come with any form of manufacturer warranty ... To re-re-recap, if you bought in 2017 or earlier then you bought by version and can keep using the version that you bought for as long as you like. As was commonly the case at the time, it came with 12 months of free updates and priority customer support - which by the sounds of things would have expired a long time ago. If you bought in 2018 or later then you bought on subscription. The changes in licensing model only affect new purchases or renewal transactions made after that date. It's a similar situation for those of us who bought Microsoft Word 97 - it came with a free update to Word 98. And (if we have a PC that will run it) we can keep using Word 98 up to this day. But that didn't entitle us to a free copy of Microsoft Word 2000/2002/etc. No-one is taking away your CCleaner Professional version. (That has not happened to anyone except in cases of rampant piracy)

We started nudging users about this a bit over 3 ½ years ago (July 2016) ... so not exactly sudden, although we haven't been particularly insistent on the matter.

Just a note re the question that was originally asked, note that older CCleaner versions (below 5.46) are not compatible with the newer versions of Windows 10.

@Luciano Sartoris: customer support (support@ccleaner.com) can help you with this request, and they will respond in Italian. However I would note that: The licence key ending with "QIFF" was cancelled in November after you requested a refund. The licence key ending with "KIFF" is valid, but note that it is a capital letter "i" there in the serial number, and not the number "1". L'assistenza clienti (support@ccleaner.com) può aiutarti con questa richiesta e risponderanno in italiano. Tuttavia, vorrei notare che: La chiave di licenza che termina con "QIFF" è stata annullata a novembre dopo aver richiesto un rimborso. La chiave di licenza che termina con "KIFF" è valida, ma si noti che è una lettera maiuscola "i" nel numero di serie e non il numero "1".

@McFly: I had answered this last year (further up the thread) but to summarise the highlights, assuming that you are a home user and not a business: If you bought on 29 May 2014 then you bought by version rather than by subscription (would have been version 4.14 at the time) and as with any software product sold by version, you can continue to use the version that you bought indefinitely (at least for the OS that it was built for) It would have come with 12 months of updates (up to version 5.06) and 12 months of support - which ended 29 May 2015. It is that service component that has expired - as you would have noticed, the product still works and will continue to do so.

The generic usual suspects for a problem like this would be: Did you buy CCleaner Professional for the PC and tried to enter the serial onto a Mac? Did you copy-paste your serial number from the email instead of typing it in - those capital letter "i"s can look a lot like "1"s on most screen fonts, so it is easy to make a mistake when typing it in by hand. ... and, as happens now and then ... did you buy from Piriform/CCleaner/Cleverbridge or from some shady fellow on eBay offering a too-good-to-be-true cheap price?

@Mike J H: apparently this issue is not unique to CCleaner. Seems similar to the Windows 10 "S Mode" where users are locked to installing software from their app store. Have you tried the solutions in this article here: https://www.minicreo.com/mac-uninstaller/app-cannot-be-opened-on-macos-catalina.html ?

Actually, the "fix" was back in October of last year (and mentioned in the release notes at the time). The structure of installer offer was overhauled and it worked a treat - we saw a huge reduction in the accidental installs that were no good for anyone. After piloting it for a couple of weeks we took it down pending some back end tweaks, but rather than revert to the old model we stopped the offers entirely in the interim. No-one would have seen one for the past 3½ months unless, as Andavari mentioned, you dig up an old installer - in which case, naturally, you would still be seeing an old experience.

@mlind99: Since the licence server was replaced last year, the cases that still come through to the customer support team on this ("I bought but still get asked to buy", "I renewed but still get told that I expired") are always down to not registering the serial key that came through on the order confirmation from Cleverbridge. This mainly applies to new purchases, but also to upgrades and repurchases from existing customers where a fresh serial number was issued. For users upgrading from free to paid you need to go into the CCleaner product console and navigate to Options > About > Upgrade to Pro and then copy-paste the name and licence key from your order confirmation email and click "Register". For existing users with a new licence key it is pretty much the same process, except the button on the "About" screen should be called "License Information" instead of "Upgrade to Pro" If you get an error message saying that your registration information is invalid, be sure to check: The "Name" field is important and must match the information in the confirmation email - and it is the name that you provided, not your email address. Depending on your screen font the "2"s in the serial key can look like "Z"s, the "5"s like "S"s and the letter "I" like the number "1" - be sure to copy-paste (Control-C, Control-V) from the email to save time and frustration. CCleaner Professional Plus serial keys (starting with the letter "P") will work on Macs, but if you purchased CCleaner for PC for your Mac by mistake you may have difficulties with registering - contact support@ccleaner.com and they can help sort out an exchange for you.

That would be another newsbot re-re-re-reposting of their 2017 article with nothing in it that has been relevant for the past 18 releases. Or, as the fish from Finding Nemo might put it:

@Mernatti If the licence lookup doesn't work for you then, assuming that you purchased from CCleaner via Cleverbridge, support@ccleaner.com will be able to assist if you can provide them with the name and email address you used to purchase, and (if possible) the order confirmation number you would have received after your purchase completed.

Did you try safe mode with networking?

Things to check: Be sure to copy-paste the licence key rather than typing it by hand. Some of the letters can look like numbers and vice versa when printed. Make sure that the name entered matches your order confirmation as well. If your previous registration used the name "Greg" but this purchase was "Gregory", for example, then it will also declare that your information is incorrect. That tends to solve 99% of cases. If all else fails and there is actually something wrong with your serial key that needs fixing then customer support can help at support@ccleaner.com.

... usually about once a month, in order to keep users up to date with the latest cleaning rules and for compatibility with software changes, etc. That said, sometimes there will be as little as 3 weeks between versions; and the last update was about 11 weeks ago - so the frequency varies. You can see the update history for CCleaner here: https://www.ccleaner.com/ccleaner/version-history While we do recommend sticking to the latest version, it is not the end of the world if you are lagging a version of two behind and only update every couple of months. That said, if you are getting frequent reminders, that probably means that you haven't updated your CCleaner since April - there have been a few changes since then.

@GammyB Short answer: yes. Longer answer: The serial key that you get with the CCleaner Pro Plus bundle (which covers 3 PCs) will work on CCleaner for PC and CCleaner for Mac - so you can use it on up to 3 PCs; up to 3 Macs; 2 PCs and 1 Mac; etc. But: The additional products - Recuva, Defraggler and Speccy are only for PC and do not work on the Mac. That said, even without those, if you have more than one PC or Mac then the CCleaner Pro Plus is still a better deal for the CCleaner part. The bundle installer file that you get sent when you buy CCleaner Pro Plus is currently only the PC one. You need to download the Mac installer separately from http://www.ccleaner.com/ccleaner/download?mac Because of this we don't advertise the Pro Plus bundle as being for Macs (until we can make the post-sale experience smoother). But if you are okay with the two points above, it makes for a good "hidden deal" for households with a mix of PCs and Macs.

Also, you can always download from https://www.ccleaner.com/download

Assuming that filename is the MD5 hash then https://www.virustotal.com/gui/file/fa2d7d3123a488949ab5ed5991c2caa2. Which does indeed flag for FusionCore ... but is also FileZilla not CCleaner

You don't need a password - just your email address and the name and serial number from your order confirmation email. You can get new download links for your products from here: https://www.ccleaner.com/support/license-lookup/download-finder. Instructions on how to enter your serial key on your other PCs can be found here: https://www.ccleaner.com/support/ccleaner#204043844

To reiterate from previous posts: There is no such thing as a "lifetime licence" of any Piriform/CCleaner product Piriform/CCleaner have never advertised any of its products as being a "lifetime licence" Products purchased from 2011-2017 were sold under a traditional "by version" model which (depending on where you purchased your product from) may have included 12 months of free updates and priority support. This allowed home users to continue to use the version that they purchased (and up to 12 months of updates later) indefinitely, but this service component required a renewal. Those who didn't, what they bought still worked and continues to work. You can also buy things advertised as "lifetime licences" on eBay and other various corners of the internet at surprisingly cheap prices. These are invariably pirated or cracked copies which tend to have a rather short "lifetime" as we disable batches of these on a regular basis. We also work with eBay to get these listings cancelled as soon as possible after they appear to protect our customers from fake products, but some always slip through the net. If you have bought fake software from a pirate, software developers can't give you back your money (since we don't have it) and your only remedy is to get a refund from whoever you bought it from. The team is looking into the coupon site you linked to. If they are operating as an affiliate then they would be promptly terminated.