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Dave CCleaner

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Everything posted by Dave CCleaner

  1. To confirm: That is the hash of the install from the 5.60 download build from the CCleaner website As you can see from one one engine out of 62 detecting anything (and none of the major AV engines) this is indeed a false positive. This sort of thing happens now and then. Conservative engines may err on the side of caution for "new" files - and we're always new since we release updates about once a month. Also, behavioural analysis engines can get a bit suspicious of a tool that wants to change registry entries, delete files, etc, etc - which is all, of course, intended behaviour for a cleaner.
  2. Different approach and different philosophical underpinnings, but with a similar outcome for the user.
  3. FYI: Chromium Edge cleaning available in the beta release of CCleaner 5.61
  4. We are considering something conceptually similar for a more guided uninstaller, but more around PUP and OEM pre-install bloatware.
  5. For this reason, we strongly recommend against using old CCleaner versions prior to 5.46 on Windows 10. Indeed, Microsoft has already disabled older versions of CCleaner (prior to version 5.35) with Windows 10 updates, and is expected to extend this up to CCleaner 5.45 at some point in the future, requiring users to upgrade their CCleaner to a "safe" version.
  6. By the way, this thread reached a natural conclusion back in March. Everyone who has responded recently to @hanifanze's post was talking to a spambot who necro'ed this thread by copying text from a post back in January 2018 to inject a spam link. For the actual humans in this thread I would recommend: Upgrading to the latest CCleaner for Mac 1.16 - especially if you are using MacOS 10.14 (Mojave) which is not supported by earlier CCleaner for Mac versions. If your copy of CCleaner is having troubles updating from the software console you can download the latest version via the website using the green download button on https://www.ccleaner.com/ccleaner/download?mac. Note that newer versions of CCleaner for Mac no longer support legacy Mac OS versions 10.6 (Snow Leopard) and 10.7 (Lion) Remember - after clicking "Analyze" to see what files will be deleted, you still need to click "Run CCleaner" to execute the cleaning Customers with an active paid licence for CCleaner for Mac (ie: have purchased or renewed in the past 12 months) are entitled to direct personal assistance from the CCleaner support team via email or through the web form https://support.piriform.com/hc/en-us/requests/new Free users and users whose subscription has expired can ask for community support from fellow users on this forum. Keep in mind, however, that there are a lot more CCleaner users on PCs than Macs, so Mac users need to be willing to pitch in and help each other out.
  7. As Augeas mentioned previously, Recuva will faithfully recover what is there - but alas cannot recover what has already been overwritten. That said, files that have have been damaged prior to recovery (these will usually be flagged as something other than "excellent" recoverability in your Recuva file list) may be able to be opened in alternative reader software that (by accident or design) is willing to ignore the damage. Historically I found that WordPad would let me at least retrieve most of the text from partially recovered DOC files, for example. In the Adobe forums, staff have previously recommended the third party PDF Repair Toolbox to repair damaged or corrupted PDF files (that are not password-protected or encrypted) to the point where they can at least be opened. I have had no personal experience with this tool and cannot comment if it merely fixes corrupted headers or will also allow files with partially wiped content to also be opened.
  8. For users having issues updating to the latest CCleaner Mac from within the product, you can download it directly from https://www.ccleaner.com/ccleaner/download?mac
  9. According to my calendar, CCleaner for Mac version 1.16 was released 46 days ago: v1.16.573 (21 Jun 2019) macOS - Added full support for macOS Mojave Browser Cleaning - Safari: Updated Cache and cookie cleaning - Firefox: Improved Session cleaning Bug Fixes - Fixed an issue where the users password is requested multiple times when cleaning - Crash fix when cleaning System Logs on OSX Mountain Lion - Fixed an intermittent issue causing crashes when cleaning cookies
  10. @golmart there is a self-serve form to recover your serial key here: https://www.ccleaner.com/support/license-lookup. Failing that, DM me your order number (do not post personal information on the public forum) and email address that you used when purchasing and we'll see if we can find your information. If you purchased the Pro Plus bundle, note that there is only one serial key issued - and it will work on all 4 products.
  11. One exception - when there is a significant new paid feature released we will reset everyone's trial periods so that previous expired trial users can try out the new feature.
  12. This is not actually a thing. Blocking CCleaner from talking to the internet only helps users who are trying to install pirated keygen serial keys and makes no difference to anyone else. That said, rolling back to the version that you initially bought and declining to update to any version released after your period of included updates expired is an admirable adherence to the principle of version-based purchasing. If you are on Windows 7 you can go forward as far as CCleaner version 5.42 and shouldn't receive any additional notifications that your service component has expired. Note, however, that CCleaner versions prior to version 5.46 are not recommended for users on Windows 10. Customer support only covers the latest version, but if your support has expired then this should not be an issue either way.
  13. From your description it sounds like you missed the installation offer screen - which has been there in one form or another since 2010. Although we do get reports of customers telling us that they did not see an offer screen, this is usually because no offer was made. Reports of installer errors where no offer appears but an offered installation still occurs are extremely rare - if this happened to you it would be a bug, and your assistance would be appreciated in helping us diagnose what happened to prevent it happening in the future. Feel free to send a letter to the London office. Note, however, that with regards to the product installer, GDPR relates to the collection, storage and use of personal information - which does not apply here.
  14. If you click on the "OK" button you can close the screen. Your file has been recovered. As a paying customer you can avoid seeing the upgrade sales pitch for the thing that you've already bought by entering your registration details from your email receipt in the product - Options > About > Upgrade to Pro https://support.piriform.com/hc/en-us/articles/204044094-Problems-activating-or-registering-Recuva-Professional-
  15. Ooops - my bad. I had moved it to CCleaner suggestions by accident. Back where it should be.
  16. That does not sound usual. Can you screenshot please? Also, so we can try to find your details in a hurry, did you purchase Recuva using the same email address as you registered on the forum?
  17. That is locked off - no pre-loading. I suspect most recommended privacy and performance configurations would inherently disable it. I'll check if that should even still exist as an option.
  18. Cannot be switched off? Or cannot be switched on?
  19. Have you already set Custom Clean as your default home screen instead of Easy Clean?
  20. Just as a followup, due to costs and declining demand, note that we have phased out the shipment of physical CD backups.
  21. The third preview release of the CCleaner Browser will start to roll out this week. It can now be downloaded from the CCleaner website (https://www.ccleaner.com/ccleaner/browser) and as with the second preview release, it will also be offered as an optional install to a limited number of users installing CCleaner. Existing CCleaner Browser users should be automatically updated to the new version later this week. What's New - Quick Highlights: Performance Manager: Reduce browser CPU and RAM consumption by up to 50% and laptop battery usage by up to 20%. Improvements to the browser anti-fingerprinting (additional privacy on websites that may not respect the Anti-tracking settings) Lightweight, now uses up to 50% less memory We’ve improved the performance and speed of your browser. We’ve supercharged the browser to give you an even faster browsing experience. Tabs that you’re not using will be automatically suspended in the background depending on your computer’s available memory. Why? Because we’ve found it can reduce the amount of CPU and RAM the browser uses by as much as 50%. You can control these settings from the Performance Manager section in the browser settings page. Extend your battery life by 20% Stay unplugged for longer as you browse. Your browser can often be a drain on your laptop battery. We’ve worked on some clever tweaks under the hood to make sure our browser uses less CPU and RAM when you’re running low on battery. This can extend your battery life up to 20%, which means you won’t have to reach for that charging cable as often. The settings to extend the battery life can be managed from the Performance Manager section in the browser settings page. Anti-Fingerprinting v2.2 Mask your browser fingerprint to disguise your online trail. Websites and ad networks are getting smarter. Instead of relying exclusively on cookies and your IP address to identify you, they’re also using your unique browser configuration to keep tabs on you. Anti-Fingerprinting hides your browser information from sites to help protect your privacy and limit online tracking. A fourth preview release is planned for August, incorporating the user feedback we have received from the previous preview releases.
  22. Thunderbird was not on the list of available email apps to select from?
  23. CCleaner Pro for PC does not include an Android licence. O CCleaner Pro para PC não inclui uma licença do Android.
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