LynMcK

Thank you for this Dave. I tried your suggestion and it let me continue until I clicked 'restore'. I clicked 'okay' and guess what? I was taken back to the 'upgrade' page.

Yes, I used the same email address.

Hi, I am very new to this! I paid for Pro up front, and I spent 8 hours today on Recuva doing a Deep Scan, to find a very important file. I was delighted that the file was found, however when I went to open it, I was asked for payment! So there I was, a paid up customer sitting with an 8 hour deep scan result that I can not open! Can anyone help me with this please?? I am quickly running out of time to complete the work on this file.