Jump to content
CCleaner Community Forums

Dave CCleaner

  • Content Count

  • Joined

  • Last visited

Everything posted by Dave CCleaner

  1. Version 5.44 is a very old, and now slightly broken version of CCleaner. If you are having trouble with the CCleaner Professional Plus bundle installer (see here https://support.piriform.com/hc/en-us/articles/360028350711-How-many-computers-can-I-install-CCleaner-Professional-Plus-on-) on the computers with 5.44 you may need to uninstall 5.44 first before installing your new version on top of it. Alternatively, if those two machines with 5.44 on them are still showing as "CCleaner Free" you may need to register them so that they know you now have the paid version (https://support.pirifor
  2. Also this: https://support.piriform.com/hc/en-us/articles/360028350711-How-many-computers-can-I-install-CCleaner-Professional-Plus-on-
  3. Not sure it if applies in your case (I don't know if the Fires have a memory card), but a few years back I recovered photos from an old phone by popping out the memory card, sticking into my laptop (with an adapter) and Recuva recovered everything. If your device does not have a removable memory card, or the files you wanted to recover were on the device storage (and you don't have any sort of cloud sync enabled) then ...
  4. @Blitzen: The standard messages offering customers a discount for renewing early are currently set to show once every 11-13 days, although there was a "counter reset" for English language users on May 21st when some content was updated, so you may have seen the message twice last week. I have just rechecked the server logs and aside from the "double-bump" last week the volume of message sends is not currently at any abnormal levels. If you are seeing this message "nearly daily" rather than just twice last week then that sounds like a bug of some sort specific to your system configuration
  5. @Mark123: I would usually suggest that contacting customer support would be more helpful for billing cases, but I can see that you already did that, and got a response before you posted here. Although you provided no information to customer support that matched anything in the order history records except your name, date and the price paid, I think they managed to find you anyway - someone is likely to reach out to you again shortly and ask for your post code to confirm (or feel free to jump into the support ticket response with that information to save time on an additional round of to-and-f
  6. @xerces8: If Speccy offered you Chrome (which it only does sometimes) it would have appeared on the first screen here: ... with the opt-out in the offer itself (not under the customise options).
  7. @crios: If you have already checked this link with no success https://support.piriform.com/hc/en-us/articles/204043844--Problems-activating-or-registering-CCleaner-Professional then contact support@ccleaner.com with screenshots of what is going on (don't post your licence details on the public forum). Do also check https://www.ccleaner.com/support/license-lookup as I think you may have two currently CCleaner Professional Plus licences. If this was by accident then also ask support to merge those two licences for you.
  8. No it won't. If you bought prior to 2018 and you're not one of the ~3% of users who have had their keys cancelled over the past 8 years (customer requested a cancellation or a refund, traded in their licence for a bigger one, used it on too many computers, etc) then you're fine. A licence key that has been cancelled will not work on any version of CCleaner. That said, if anyone does an uninstall/reinstall of CCleaner then the copy of CCleaner on your computer may revert to free or trial due to the local storage of credentials being erased during the uninstallation. The solution to thi
  9. Aside from AV and Windows settings, have you checked your CCleaner options settings? For example, what are your settings for: Options > Settings > Run CCleaner when the computer starts Options > Smart Cleaning Options > Advanced > Close program after a Custom Clean Options > Advanced > Minimize to System Tray
  10. They will - but not on the same release cycle of late:
  11. The CCleaner Cloud versions of Defraggler and Speccy are rather more up to date than the stand-alone consumer versions
  12. @rslatara: Looks like this was already answered about 4 weeks ago: ... with some further elaborations on the topic afterwards: ... and ... ... and for those who continued to conflate the two topics and concluded that there was some wicked conspiracy afoot: Well naturally it would be lovely if they did - but, in the interests of transparency, I would make the observation that of all of the CCleaner Professional licence keys created prior to 2018, less than 3% have been cancelled for any reason (including refunds, licence abuse, etc) since
  13. already answered here:
  14. It should take around 2-3 seconds. If you are disconnected from the internet or have firewall rules set up that block CCleaner from operating then that will slow down startup. If you are on Windows 10 Enterprise is this a work computer that your IT department may have pushed a configuration change to?
  15. If you purchased your licence before 2018 then the thing that popped up would have said "Your CCleaner service has expired! (An active subscription gives you priority customer support and ensures continued access to the latest version of CCleaner)" ... which if you care not for the support and updates then you can cheerfully ignore and continue to use your old licence like hundreds of thousands of other CCleaner users who purchased prior to 2018 (at least while the version of CCleaner that you are using is still supported by the version of Windows that you are using). It sounds like the o
  16. @gabby tary: CCleaner Professional for PCs and/or Macs is an annual subscription, not a monthly subscription. Monthly subscriptions are only available for CCleaner for Android devices and some CCleaner versions for businesses. If you are being asked to pay again recently after purchasing, then it may be that you have bought but are still using the free version because you have not activated your CCleaner using the licence key that you purchased: https://support.piriform.com/hc/en-us/articles/204043844--Problems-activating-or-registering-CCleaner-Professional If you think you may ha
  17. It's curious - looking back through over 8 years of customer support tickets, we have had customers asking if they can purchase a "lifetime" licence and consistently being told that no such thing exists. Here is an example from 2012: It seems that pretty much from Day 1 of selling CCleaner Professional, we have also had CCleaner users claiming to have purchased a "lifetime licence" (and some of the older cases, oddly, claim to have purchased back from before we were even selling licences). Over the past several years, when customers have been asked where they saw the word "lifetime
  18. @Agamemnon Teng: Hi, this is a public forum for discussions of CCleaner and to seek and provide peer support for technical issues - particularly for the free user base. So this is not a good place to publish your personal details to the general public There are some CCleaner staff on here (such as myself). I checked your case and I can see that you did raise two support tickets with Cleverbridge, who forwarded your case to CCleaner customer support, who seem to have responded to you recently. There was a recent purchase for CCleaner from a customer with a name that seems to be the sa
  19. @fredzillab: "Trackers" in Heath Check include multiple things that may reveal your history of online activity, but are not quite as alarming as they might sound. See here for more information https://support.piriform.com/hc/en-us/articles/360041169212-Why-are-there-so-many-trackers-found-in-Health-Check-Should-I-be-worried-
  20. @Richard Hatfield: It can be easy to lose track of things if you have licences attached to multiple email addresses - but you can always pull up your information (licence key, expiry date, etc) for a specific email address from https://www.ccleaner.com/support/license-lookup If you have accumulated multiple licence keys that still have time left on them then the good folks at support@ccleaner.com would be happy to merge and consolidate them for you - be sure to refer to "merge licence keys" in the subject line. Our US support team shift is just about to knock off for the weekend though,
  21. @Anthony Parsons: thanks for confirming. As mentioned above, we've hoping to make that entry field a little more robust in the next release, but in the meantime your case has helped contribute to an updated FAQ file https://support.piriform.com/hc/en-us/articles/204043844--Problems-activating-or-registering-CCleaner-Professional
  22. I think I may have found a potential data-entry trap with the new format of the licence key input box. To accommodate different-length keys, the box no longer limits the number of characters that are entered, so it would be possible when copying and pasting to accidentally include some trailing or leading whitespace, eg: The developers are already looking at a way to make this field more robust to that sort of thing, but in the meantime, could I get you to check that no stray spaces crept in when you were copy-pasting?
  23. ... except that we don't. Tracking and data collection is the "price of free software" for the likes of Facebook and Google, whose core business is selling advertising space in the most sophisticated way possible - "if you're not the customer then you're the product", etc, etc. At CCleaner, however, our core business is selling our own software. We've always had a sideline in flogging other things during the installation process - but that has never been sophisticated Since we're not an advertising company, user data is for us the equivalent of nuclear waste. We can't use it; under t
  24. This is now a two-step process, first the licence key: .. and then your name: Changing this to two screens in 5.66 was done for future compatibility to changes in the licence system, but also to help provide more specific guidance with registration issues as to whether the problem is that the user needs to correct the entry of their licence key or their name.
  • Create New...