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Dave CCleaner

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Everything posted by Dave CCleaner

  1. @billbyrnes: To confirm, are you saying that if you re-install 5.87 that 5.87 does the same thing? Or that it 5.87 updates you to 5.89 and then gives you the same crashing problem?
  2. @Keezy, @tagline: with switch to a more "mac like" user interface in CCleaner 2.x (vs the cloning of the PC look and feel we have in CCleaner 1.x) many features were moved underneath this top level menu. The primary use-case of the "Wipe Free Space" function (ie: making previously deleted files unrecoverable) would be just prior to selling your old computer to someone else and making sure they can't recover your files. Our Mac customers were telling us that they do occasionally use it at other times as well, but that this was the least commonly used function, and they wanted us to focus on expanded space cleaning functions like the photo album cleanup, etc. If there is popular demand though, I expect we'll bring WFS back again in the future, although (since we're all about extending hardware lifespans, not shortening them) with appropriate warnings about gratuitous overuse on SSDs. Aside from WFS, is there anything else that you weren't able to find? Just checking if you have registered your copy of CCleaner for Mac 2.2? If not, then it may be running in "scan-only" mode until you enter a licence key.
  3. There's never a problem with moving your licences from an old PC to a new PC, although the system really doesn't like folks who seem to have "new PCs" on a regular basis (ie: an IT service technician using CCleaner Professional to service customer PCs instead of using CCleaner Technician Edition, which is licensed for such things). It does also tend to spot if a key is being used as a "floating licence" cycling around multiple PCs. In your case the issue was that with a CCleaner Professional Plus 3 PC licence, "several" is a bit more than 3. To avoid such problems recurring in the future, you may wish to consider the CCleaner Premium licence when you next come up for renewal, which covers up to 5 PCs.
  4. @ToFik: Assuming that you still have an active CCleaner Professional licence, instructions for how to download CCleaner Professional and where to enter your registration details can be found here: https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional If you are unable to locate your current licence information, you can retrieve it here: CCleaner.com - License Lookup
  5. @AlpineKid: As per the notes above: For the extra money you got coverage of the extra computers, our Kamo privacy tool, and access to 24x7 live premium technical support. If that was not what you wanted, but instead believed that you were getting a 70%-off deal on CCleaner Premium and would like to cancel your purchase, you can contact support@ccleaner.com requesting a refund. Note that if you do cancel your CCleaner Premium licence, it will no longer function, although your old CCleaner Professional Plus licence is still valid. On computer that you registered with your new CCleaner Premium licence key ending with Q7UF, you would need to go back to Options > About > License Information and re-enter your old CCleaner Professional Plus key (the one ending with A7UF).
  6. @Nerph: This is absolutely 100% not us. Piriform does not use gmail, hotmail or other free email providers for any official communications. And it has been over a decade now since CCleaner Professional licences worked on a donation system. We used to use piriform.com email domain (the name of the company), although over time we have moved most things to ccleaner.com domain (the name of our best-known brand). We have had several enquiries from our customers about these paypal scam emails - asking why they would be getting unsolicited invoices for payment when they have either a) already renewed with us, b) aren't due to expire for several months or c) aren't even actually a customer of ours at all! If you think you have fallen victim to one of these, you can ask CCleaner customer support (support@ccleaner.com) to verify the authenticity of the order reference number and other payment information, and (if you mistakenly paid a fraudulent invoice) file a dispute with PayPal (https://www.paypal.com/bb/smarthelp/topic/DISPUTES_ CLAIMS_PROTECTIONS). Important to note that the PayPal dispute process should only be used for scams. if you need a refund on a genuine CCleaner purchase, the team at support@ccleaner.com can handle those for you promptly. For reference, with regards to genuine subscription-related emails sent to customers by us: You may get renewal reminders sent by us from a ccleaner.com email address - these will not take the form of an invoice or a request for payment, but rather an offer to renew at a discounted price. Any email sent by us relating to a subscription will include information about your licence that only we and you should know - such as your licence key and/or expiry date. We sometimes put pricing in the emails, but usually not - although may have a record of your preferred language, we do not always know your country. For example a French-speaker may be in France (Euros), Canada (Canadian dollars), Switzerland (Swiss Francs), Jersey (GBP), etc. Generally speaking, if there is an email relating to a subscription renewal or renewal offer from us, it would be a followup to a notification message that you would have received from the CCleaner product itself at around the same time. For the email or the notification, the call-to-action will be a link to a ccleaner.com web page or shopping cart where you can check the pricing and/or make a selection from a range of options before making a purchasing decision. Never an invitation to pay money directly to someone without going through some sort of online checkout process first. Note that as we do not process payments ourselves, you may also receive billing-related notifications from our online billing provider, Cleverbridge: If you have automatic renewal billing on, an email from no-reply@cleverbridge.com, reminding you approximately 2 weeks before the billing takes place and with links to update your payment information or to cancel future billing. After a payment has been received, an email receipt from no-reply@cleverbridge.com If something goes wrong with a payment, a notification that you need to either update your payment information, complete a secure payment authentication as required by your credit card provider, or complete your purchase if you have chosen an offline payment method.
  7. @AlpineKid: This is indeed a current promotion to trade-in the remaining time on your current licence for CCleaner Premium. Note that this is a trade-in that will issue you with a new licence key valid for the number of months indicated, and not a renewal that would extend your existing licence (well strictly speaking you may have got the 6 month offer when you had 5.5 months left to go on your old licence, for example, which would bag you a few extra days - but we round up to keep things simple). Depending on which offer you received, the body of the email would have looked something like this: (ie: mentioning the specific product that you are currently using, and including your licence key and expiration date for validation - all legitimate emails from us relating to your subscription should include this information). You may also have received a desktop notification from CCleaner with a similar proposition: In each case, clicking on the call to action will take you our cart on https://secure.ccleaner.com - which is indeed us.
  8. Out-of-date AV and/or threat definitions can often be a problem as some (depending on the product and your security settings) may assume that anything "new" is a potential threat. And even if it says it is up to date, always worth a check. eg: right now Defender is telling me that it is up to date ... But when I check for updates, lo and behold ...
  9. @Dieter Hummel: CCleaner Professional: Umfasst alle kostenpflichtigen Funktionen von CCleaner – einschließlich Software Updater, Driver Updater, die Abschnitte „Geschwindigkeit“ und „Sicherheit“ von Health Check, intelligente Reinigung, geplante Reinigung, Reinigung mehrerer Benutzerprofile auf einem Computer und Kundensupport per Email. Die Lizenz gilt für 1 PC. CCleaner Professional Plus: Enthält alles in CCleaner Professional sowie die kostenpflichtigen Versionen von Defraggler, Recuva und Speccy. Lizenz kann auf bis zu 3 PCs verwendet werden. CCleaner Premium: Beinhaltet alles aus CCleaner Professional Plus sowie das Kamo-Datenschutztool und technischen Live-Support rund um die Uhr. Lizenz kann auf bis zu 5 PCs verwendet werden. ... und ja, der Kundensupport kann Ihnen auf Deutsch weiterhelfen. :-) CCleaner Professional: Includes all of the paid features of CCleaner - including Software Updater, Driver Updater, the "Speed" and "Security" sections of Health Check, smart cleaning, scheduled cleaning, cleaning multiple user profiles on the one computer, and customer support via email. Licence is for 1 PC. CCleaner Professional Plus: Includes everything in CCleaner Professional, plus the paid versions of Defraggler, Recuva and Speccy. Licence can be used on up to 3 PCs. CCleaner Premium: Includes everything in CCleaner Professional Plus, plus the Kamo privacy tool and 24x7 live technical support. Licence can be used on up to 5 PCs.
  10. A roughly indicative timeframe has already been provided above for the release of CCleaner 5.89. While we don't announce exact release dates in advance (since QA always gets the final say before shipping), a shrewd observer might note that: CCleaner 5.88 was released December 14th. CCleaner for Windows regularly does an update release every 3-5 weeks. Tack on a week for the Christmas/New Year break/freeze ... which might lead one to conclude that CCleaner 5.89 would be due by January 25th.
  11. @john080347: a common question that support receives is from customers who are partway through their licence for one package and want to upgrade (either for the additional features or additional PCs) and want to upgrade without buying another licence. Or from customers who went and bought multiple licences with different expiry dates and are paying for multiple 1PC or 3PC licences, when a single licence would have been more cost-effective for them. In your case, it looks like on this PC you are using a 3PC licence for CCleaner Professional Plus that expires in March 2023 (the one you bought in January) and you are receiving an offer to trade it in (replacing the old licence) for a 15 month licence of CCleaner Professional Premium - which covers up to 5 PCs and also includes Kamo and the 24x7 live premium technical support (which are not part of Professional Plus) - for an extra £20. These mid-subscription trade-in offers are only available to current subscribers - members of the general public are certainly not getting 70% discount offers on our top-end product. So if you were to cancel your current licence you would no longer have anything to trade in.
  12. The dev team added a ticket to review this scenario for cleaning back in December after you first raised it. Naturally, new chunks of stuff to clean from browsers is always of interest. Probably for most scenarios, but the QA team will be wanting to check for unintended consequences across a range of configurations for users running web-based apps before releasing. Given the size of CCleaner's user base, even corner cases adversely impacting < 2% of the user base are things that we endeavour to avoid.
  13. Well yes - as one might expect, if you are still using the old CCleaner 1.18.30 (which was released back in October 2020 for compatibility with BigSur 11.01) then, as per the notes above, it may well have issues with operating system versions that were released after that such as BigSur 11.1+, and Monterey 12.0+. As with any software, there is no guarantee that older versions will work on newer OSes that were released afterwards. For compatibility with BigSur 11.1-11.4 you would need CCleaner for Mac 2.0 (released June 2021) or higher. For compatibility with BigSur 11.5 you would need CCleaner for Mac 2.1 (released August 2021) or higher. For compatibility with BigSur 11.6+ and Montery 12.0 you would need CCleaner for Mac 2.2 (released November 2021) or higher.
  14. An interesting hypothetical. You can try the free version of CCleaner for Mac 2.x in a little while when it is released and form your own conclusions perhaps?
  15. @Keezy: Therein lies the problem. CCleaner for Mac 1.18.30 was released for compatibility with BigSur, but Monterey came out after that - and older utility software tends not to be compatible with newer operating systems. The CCleaner for Mac 2.x series is compatible with Monterey (and M1 hardware), but is currently only available for paying users, as per the notes above. We will be releasing a free version at some point in the near future (either along with CCleaner for Mac 2.3 or CCleaner for Mac 2.4)
  16. @Nomac: Are you referring to this "your licence key is invalid" message? This can happen if: Your licence key is cancelled after you request a refund You have an old expired licence that has been replaced with a new licence Your licence was cancelled for abuse - if you buy a 3 PC licence and use it on a dozen machines, for example. Assuming that you haven't requested a refund (Scenario 1); and you haven't purchased your CCleaner licence from some shady third party key warehouse (the most common source of Scenario 3), I am assuming that you previously had an old CCleaner licence key in there and bought a new one (Scenario 2)? Go to Options > About > License Information in CCleaner and check to see if it is an old licence key that is still in there that needs to be updated (check the key itself, not the date, since cancelled keys have their expiry date reset to NULL, which renders as 1 Jan 2000). If you can't remember which licence key is which, you can get a list of all of the licences in your name here: CCleaner.com - License Lookup And if all else fails you can contact customer support at support@ccleaner.com - ideally using the email address that you used to order from us and/or providing your Cleverbridge order number and/or the licence key in question - and they can assist you further.
  17. @KeezyCould you be more specific please? What is it that isn't working for you? Which version of CCleaner for Mac are you using, and which version of the MacOS?
  18. Hi @ActiveAdam. If you already have your licence key to hand then no need to log into anything. If you no longer have your original download link, you can download the CCleaner Professional Plus via this help article https://support.piriform.com/hc/en-us/articles/360028350711-How-many-computers-can-I-install-CCleaner-Professional-Plus-on- or directly from https://www.ccleaner.com/go/get_ccproplus (note: direct download link). If at any point you do need to recover your licence key, you can get it directly from here: CCleaner.com - License Lookup
  19. Note that versions of CCleaner prior to 5.46 will no longer run on Windows 10 - so best to grab yourself the latest version from the ccleaner.com website.
  20. Are you referring to this? That is not an expiry notice. That is letting you know that the licence key that you are using is not valid and needs to be replaced by a valid one. This can happen if: Your licence key is cancelled after you request a refund You have an old expired licence that has been replaced with a new licence Your licence was cancelled for abuse - if you buy a 3 PC licence and use it on a dozen machines, for example. A cancelled licence has its expiry date set to NULL, which renders as 1 Jan 2000.
  21. Back in early December. Except, of course, for folks who opted out of licence status communications from us. At this point ... @sam0rai: We have not announced the upcoming release schedule for CCleaner for Mac 2.x - but broadly speaking it won't be quite as frequent as the ~monthly releases that we do for CCleaner for Windows, but certainly a lot more frequent than we were doing with CCleaner for Mac 1.x. As a broad guide though, we are looking to have CCleaner for Mac 2.3 out at some point within the next few weeks - but aiming for "sooner rather than later" within that timeframe. We may make a free version (without the new paid features) available along with CCleaner for Mac 2.3, or possibly with CCleaner for Mac 2.4 which would be a couple of months after that.
  22. You have an Android device without Google Play on it? May I ask how you usually go about downloading apps for it?
  23. @fjve: Your CCleaner Professional licence key (the one starting with a "C") expired in August last year and is no longer valid. Your CCleaner Professional Plus licence (the one starting with a "P") is indeed valid until January 2023 and should work properly for you. I would suggest that you check the registration guide here: https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional - but you can also contact support as suggested above.
  24. The support queue has not been particularly busy over the past couple of days, since the Boxing Day sale ended. The oldest paid customer email that has not yet had a personalised response from a support agent is around 2 hours old. The only ticket that I could locate from a "Steve", "Steven" or "Stephen" over the past couple of days with a Driver Updater matter was raised at 16:19 GMT on Tuesday from a free user who, despite not having access to paid support, nevertheless received a response from 1st line support by 18:06 GMT the same day indicating that the customer's matter had been escalated to 2nd line support, who in turn emailed the customer at 16:26 Wednesday. Although that may well be a different Steve. @Steve N: If you didn't receive an acknowledgement of your support request within a minute or two of sending it then either a) check your spam folder for any replies or b) check your sent items to check that you didn't put too many "c"s in support@ccleaner.com.
  25. CocCoc (or, rather, Cốc Cốc) is a region-specific browser, and is the #2 most popular web browser in Vietnam (beating Edge and Firefox, but running a distant second to Chrome). This is enough to rank it above some of the niche browsers that we have been requested to clean, and we should probably add it to our list at some point.
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