Dave CCleaner

In the UK, Europe and a number of other countries banks require their credit card customers to provide additional authentication before completing an online transaction. India works under a similar system, and we're seeing transactions complete successfully for Visa, Mastercard and American Express branded credit and debit cards - but not for cards issued by local banks that are off these international networks. This is not a decision of Piriform, but a technical issue with our payment provider Cleverbridge that they are currently looking into to provide a more robust payment solution for our Indian customers (and theirs). As a side note, payment issues can also arise in some countries (for all online merchants) if: a card was issued for face-to-face transactions only, and needs to be specifically authorised by the bank to do any online transactions; or the customer is set up to receive SMS confirmations for online transactions on a mobile phone number that they no longer have.

That's a really bad idea. The built-in new version notifier is controlled under Options > Updates: That said, using a version of CCleaner that is over a year old is a very bad idea if any of the software that CCleaner is cleaning for you has been updated in that period. So you will still get the bottom-right toaster alerts occasionally to give you a nudge. The most sensible solution, if you do not want to be reminded that your CCleaner is out of date would be to simply enable the automatic updates - which was the solution that we introduced back in 2020 to address the long-standing complaints about needing to manually update CCleaner every month.

You can use CCleaner's own built-in Driver rollback. If that doesn't work for you, go to the Device Manager in the Windows Control Panel, go to Sounds, video and game controllers, right-click the offending audio device and "Uninstall device" ... then right-click "sound, video and game controllers" and select Scan for hardware changes. Should take less than a minute all-up, and that will get you back to the factory defaults.

The data you refer to is kept on your local machine. No information is sent to Piriform. We really, really do not want to store any of your personal information. It would be rather an expensive overhead for a free browser product. Even for our paying customers, we store the bare minimum required to manage subscription entitlements. Even on our own systems we have kept the use of passwords to a minimum (since we know that people are in the habit of recycling passwords). The licence lookup system (https://www.ccleaner.com/support/license-lookup) and customer service only requires your email for authentication. The CCleaner products only require a licence key and your name. It is only this forum where any use of passwords is required to log in. There have been requests for us to provide some sort of sync service for passwords, etc between devices. We might look at providing something like this one day - but given the costs involved in storing customer data, that would be a service that we would charge for. Plain English version of our data policy is at that link above. In the section on CCleaner Browser (emphasis added): The TL;DR across all of our products is that a) we don't have your information and b) we don't want your information. You are, of course, entitled to send a GDPR request to customer support to ask for a copy of all personal information that we hold about you but, spoiler alert, the result you get back will be rather similar to the previous sentence.

... and as I recall there were some issues with updating directly from Kamo 1.x to the more recent versions for some customers. In which case downloading a fresh copy of the latest version from here https://www.ccleaner.com/kamo/download (note: automatically starts the download) should sort out the problem.

That link was for contacting customer support. Or, as John mentioned, you can email them directly at support@ccleaner.com. There is quite a large support team who will usually respond within a few hours. I note that when the thread starter took the advice to contact customer support with his billing inquiry (he had two separate accounts under two separate email addresses) he did so at 3:42pm in the afternoon and received a response from support at 8:09am the following morning. We do not offer phone support - as you might imagine, millions of customers across 190+ countries speaking 50+ different supported languages would create quite the logistical challenge for a voice channel. For those who prefer a more real-time experience to email, we do offer 24x7 live chat and remote desktop support for CCleaner Professional Premium customers, however.

Hi @Glenn Robinson: you should have had a followup email or two by now about how to register your licence, which would have included a quick guide and also a link to the help article here: https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional First step is to make sure that you have the registered user name and licence key from your order confirmation email handy. If you already have CCleaner installed, open it up, and go to Options > About to copy and paste in your licence information. If you still need assistance, we have a few dozen people ready to help you at support@ccleaner.com - although I would recommend giving it a try yourself first, since with it being New Year and the weekend, and with a bit of a rush of new customers at the moment, it may presently take them a day or two to respond.

@slackey: Kamo 1.3 was released back in April. Kamo 3.1 was released December 9th.

There have been periodic bursts where we have had a higher than usual rate of activation issues connecting to the licensing server starting around 03:30 am GMT on December 29th. As of 15:30pm this afternoon though (about 3 hours ago as of the time of writing) we seem to be back to normal again after our engineers gave the infrastructure some strategically placed kicks.

As mentioned, if you supply your name and other details they can search for you that way, even if you cannot remember your email address. While we'll often have dozens of customers with the same name, they tend not to be in the same town buying on the same day, so they should be able to find you. There's a bit of a rush on customer support after the Christmas lull. But if you emailed support yesterday afternoon then I would expect you to receive a reply some time this morning. If you no longer want CCleaner you can of course request a refund, and they would be able to locate your purchase record with the purchase details that you provided although, as previously mentioned, you should have your licence key in the next couple of hours.

if, like me, you used to keep doing full backups of your phone to your HDD then you may have multiple copies of large holiday videos and whatnot on there - those should be recognisable to you and safe to delete the redundant copies. If you don't recognise the files then might be safest to leave them alone. If you are getting too many results of tiny files, you may wish to consider setting a minimum size. ... and as Mr Nukecad very wisely recommends, keep that "ignore system files" box checked.

The usual suspects for not receiving your licence key after a purchase would be: Starting an offline payment process(such as PayPal, bank transfer, etc) and not competing it yet. That your email client has unhelpfully spambucketed the receipt with the licence information (from no-reply@cleverbridge.com) You may have mistyped your email address when you purchased, in which case your licence information may have gone into the void. If you used a credit card (or you are certain that your PayPal transaction was completed) you may be able to recover your licence information using the self-service licence lookup form here: CCleaner.com - License Lookup - but be sure to use the same email address that you used to purchase with. If none of that helps, you can contact customer support at support@ccleaner.com, preferably using the same email address that you used to purchase, and/or quoting your Cleverbridge reference number and they should be able to dig up your licence information. If you are not sure which email address you used to purchase with and you can't find your reference number, then if you give support your full name, the date of purchase, your country/state and payment method then they may be able to find you that way.

To recap, the latest Chromium version changed it's cookie storage location after the 5.88 build had already been completed. This is a known issue with Chromium-based browsers. CCleaner 5.89 will be updated to reflect this and then all shall be well with cookie cleaning once more. Note that changes of this nature with browsers and other software that CCleaner cleans up after are fairly common - which is why we release so often, and why we always recommend using the latest version of CCleaner. Usually, we have our rules updated and a fresh version release before the browser changes take place, although in this case they beat us to it with our release timings disrupted around the Christmas/New Year period. Be sure to have your automatic updates turned on so you get CCleaner 5.89 as soon as it comes out in the New Year.

@jose yustas ¿Ha leído el artículo de ayuda aquí? https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional En general, los problemas de registro ocurren debido a un pequeño error de escritura cuando ingresa sus datos en el cuadro de diálogo de registro. Por lo general, es más fácil usar copiar y pegar (Ctrl-C y Ctrl-V en Windows, Cmd-C y Cmd-V en una Mac) para ingresar los detalles de su correo electrónico de confirmación de compra para ayudar a evitar errores al escribir. Si escribe su información a mano, vale la pena señalar: Nuestras claves no contienen el número 1 (uno). Si ha escrito un número uno, intente cambiarlo a la letra i mayúscula. El campo de nombre debe contener su nombre de registro exactamente como aparece en la confirmación de su pedido. Tu dirección de correo electrónico no funcionará aquí. Si aún tiene dificultades, como cliente de pago, puede ponerse en contacto con support@ccleaner.com para obtener asistencia más detallada.

Well indirectly, yes. Avast bought Piriform back in 2017, and Piriform still owns CCleaner (and various other products). Companies buy and sell other companies all the time. Back in the 1990s, the mining giant BHP owned the beer company Fosters. (I do not recall any coal being added to the beer as a result.) Technically, they haven't quite yet. Both companies have agreed to merge, the shareholders of each company have voted overwhelmingly in favour, and the merger is expected to be completed in "mid-2022" https://www.prnewswire.com/news-releases/nortonlifelocks-recommended-merger-with-avast-cleared-by-us-department-of-justice-301423724.html The name of the proposed new combined entity has yet to be determined - presumably NortonLifeLockAviraBullguardAvastAVGPrivaxPiriform will not abbreviate well to a stock ticker and they'll be coming up with something new.

Wipe Free Space has been operating without issue for millions of users for several years (although it can take a while on large drives if you have selected the multiple-pass options). What you describe though sounds like a potential HDD issue. Have you tried a chkdsk as suggested?

Merry Christmas to you all from the folks at CCleaner. The developers and Level 2 tech support escalations are mostly off until the new year, but the folks who drew the short straw from the 24x7 Premium Support team are working right the way through. Christmas Day and even the non-CCleaner Premium customers seem to be getting their tickets answered in under an hour - so there shouldn't be any problem with customers in the forum being directed to support. ... although it might get a bit busier when the Boxing Day sales kick off.

Potentially worrying provenance of your installer aside, CCleaner 5.27 is almost 5 years old. It will probably still run on Windows 7 (if fully service-packed), but might not do much if any of the software on it has been updated in the past few years - most of the 65+ CCleaner version updates since then have been to add compatibility for the newer versions of the software that it cleans. If you're still using Chrome 58 or earlier, for example, then you might be okay. Otherwise probably not. None of those alerts appear on the latest versions either if you switch them off (Options > Updates to control automatic updates and notifications; Options > Privacy > Offers to control notifications about discount sales). None of those features are mandatory to use. No drivers get updated unless you actually go into that menu option and explicitly run it, for example. Don't like the one-click cleaning in Health Check? Options > Settings > CCleaner Home Screen, select "Custom Clean" and you're back to using the classic CCleaner interface. Oh and you can also change your language from the Options > Settings screen as well. TL;DR: You need to keep CCleaner up to date if you want it to keep cleaning things. But we have quite deliberately made it so that people who want to use CCleaner the way they always did can continue to do so.

@khimer: Если у вас есть вопросы о подписке, лицензировании или выставлении счетов на CCleaner, обращайтесь по адресу support@ccleaner.com. Примерно две недели назад вы получили бы электронное уведомление от Cleverbridge о предстоящем автоматическом продлении вашей лицензии с напоминанием о том, как отменить выставление счетов. Но если вы больше не используете CCleaner Professional, служба поддержки клиентов может организовать для вас отмену и возврат средств.

That's interesting. Which build of Windows 10 are you using? If memory serves me correctly, as of late 2019 Windows 10 was doing a runtime block of everything prior to CCleaner 5.46.

The assumption is that if you still have CCleaner Professional installed then you still intend to keep using it. So if you have no billing method still enabled and you're only a few days left from expiry, then it will pop up every 2 days (from 3 to 9 days before expiry) reminding you have you have X days before your service is cut off. If you do indeed intend to continue using CCleaner Professional, you might want to do something about extending your licence. If not, you can uninstall CCleaner Professional and reinstall the free version from the website. Very not cool. Since I am pretty sure that is not us. Before CCleaner starting selling home licences, about a decade or so ago, there was a PayPal donate button, but that was to an @piriform.com email address. Cleverbridge handles our billing and would be emailing invoices from an @cleverbridge.com email address. Neither of these were random gmail addresses. @Gamma Cephei: could you DM me the details of the PayPal email that you received please?

Are you downloading from https://www.ccleaner.com/ccleaner/builds? All of our downloads are served via an Akamai CDN (bits.avcdn.net)

[translation] Q: Do I need to turn off my trial after 14 days? A: The trial will turn off after 14 days, but will continue to run as CCleaner Free. The free 14 day trials for CCleaner and Kamo and genuinely free, with no card on file. Unlike other providers, there is nothing to remember to opt out of since we do not bill after the end of the trial and the product simply reverts to the free version if you have not made a purchase in that time.

@proedler: We don't have a separate password system on the website, but all over the support site we have a link to a form that you can use to have the details of all of your active licences sent to you, including the keys and expiry dates: CCleaner.com - License Lookup You will not lose anything by renewing early. Those 85 days would be credited to your new licence - nominally within 15 working days, but usually within 12-24 hours (see here: Will I lose any time on my subscription if I take an offer to renew early? – Piriform Support). If you have changed email address, or if you are renewing more than 90 days before your old licence ends then the matching may not be automatic - in which case an email to support@ccleaner.com requesting a "licence merge" after purchase will get any crediting taken care of for you. Note that the time credit for early renewals are particularly good if you are upgrading from CCleaner Professional to CCleaner Professional Plus or CCleaner Professional Premium, as those days that would have been on a lower level are now on a higher level.

Was that about a year or so ago that happened? There was an issue back in 2020 with a couple of older CCleaner Professional versions and the new format licence keys (where you just enter the key and don't need to provide the name).