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Dave CCleaner

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Everything posted by Dave CCleaner

  1. Devs already notified and issue replicated on our own Macs. Investigating if the change in hosting server for the updates has caused weird stammering.
  2. Re the We have two sets of updates running at once to 5.63 - possible that they both hit at once and one got queued after the other. We'll investigate to make sure that the update alerts haven't developed a stammer, but in the meantime let us know if it happens more than once.
  3. The advantages of having a "Big Uncle" who is a security company - we're a harder target than we were back in 2017.
  4. For 5.63 we released with a new signing certificate as a precautionary security measure (https://www.ccleaner.com/news/blog/2019/10/21/ccleaner-version-563-preventative-update-as-part-of-our-zero-tolerance-policy-against-cybercrime For users on older versions, "we are confident to say that our CCleaner users are protected and unaffected". That said, as always: We recommend that people use the latest version of our software - or any other software for that matter. As has been mentioned in these pages before, only versions of CCleaner from 5.46 and above are recommended for use
  5. In another similar situation a few months ago, some IP address databases showed a user as being in Kazakhstan (which is good) and others in Iran (which is bad). Annoyingly, they all need to be updated to be certain that you won't be red-flagged by various software companies and online shopping sites as being in a "wrong" country - so hopefully your ISP is already taking action on this. A bit more background information can be found here: https://support.piriform.com/hc/en-us/articles/360017690391-Why-can-t-I-use-CCleaner-in-my-location-
  6. @ukheatherNew exe and fresh certificate. The number of pings to the support desk seems to have dropped on this now, so assuming that your Windows Defender is now all caught up?
  7. It's not that you are offline, but rather that the server could not be contacted (or timed out) - we need to make that status message a little clearer. Do you get that every time you are running HealthCheck?
  8. These mangled language strings (for multiple languages) were also in 5.62. The developers have fixed them now - but not in time for the 5.63 release. You'll see them looking as they should for the 5.64 release in a couple of weeks.
  9. The developers are constantly monitoring the forums for bug reports and feature suggestions (which is why you will often see CCleaner folks popping in and asking for additional information on some of the more esoteric bug reports). There were a number of fixes (especially the language ones) that were dev complete a few days ago but that did not make it into production code in time for this release. Most of these should be covered in the next release due out in a couple of weeks.
  10. Dr Web has a tendency to false-positive our new releases for the first 24-72 hours after release. They tend to respond quite promptly though to feedback from us and from their users about corrections though.
  11. We managed to mangle several languages recently. This has all been fixed by the developers, but deployment of the fixes did not make it in time for yesterday's 5.63 release. 5.64 will come with the languages fixed and is intended for release in a couple of weeks.
  12. As a general rule of thumb, if out of ~70 AV engines none of the major ones detect anything and you only get flags from a couple of engines that you have never heard of before, the chances are that you're looking at a false positive. Old version of CCleaner prior to 5.58 were prone to this (detection of the Google Toolbar optional installer, before we got rid of it) but we still get the occasional hit from engines that are prone to autoflag any binaries that are new to them (we release every month) or have behaviour monitoring heuristics that look upon the CCleaner's functions with suspicion.
  13. Have you tried the Uninstall tool within CCleaner to remove it?
  14. @AlecosHave you tried updating your CCleaner?
  15. CCleaner is compatible with the current release of Windows 10 as of CCleaner 5.46 and above. That said, if you are on anything other than the latest version of CCleaner (5.62) you may find that it is not cleaning everything as well as it should, as there have been quite a few cleaning rule updates and additions in the past 16 versions.
  16. @iamaliveCurrently the licence server seems most likely to go on strike around the same time as breakfast in the UK. I just checked on the licence server and you have a key ending with UZPC that expires in October 2020 and seems to have been successfully activated once - if that is the one that you are using then indeed it is most likely that the licence server is the culprit here. We are hoping to swap over to a new server in the next couple of weeks - after which the old server will be thrown into the same dark flaming pit for troublesome hardware as the old speccy server was earlier t
  17. @18june: Great to have you back. The privacy concerns were in mid-2018 and sorted out shortly thereafter. Fixing this was the right thing to do for our users (since we are both a performance and privacy tool after all) but the right business decision as well - needlessly collecting any personal information from users is just a risk and a liability for any company with users in Europe. With regards to the Chrome offer, that started back in 2010, so is not exactly new. It's not under the installation customisation options but, when offered, is in a banner down the bottom of the installer
  18. Does not seem to be present on the builds page https://www.ccleaner.com/recuva/builds. It was there a week ago. Will check if it was temporarily withdrawn for some reason or if the page has suffered from bitrot (the latter is more likely)
  19. @atttim: Looks like there may be two separate matters here. With regards to your licence I note that you have two separate 1PC CCleaner licences. There is one ending with a key ending with QZPC that expires in March 2020 with subscription switched off and another that ends with WZPC that expires in September 2020 which does have a subscription active. I assume that you are using one licence key on your laptop and the other on your desktop PC? You should see Auto-Extension enabled for one and disabled for the other. With regards to HealthCheck, I take it that this is what you are
  20. Depends which installer experience you are currently getting - the optional offers may display differently. If you have the old one, you would uncheck "Yes, install CCleaner Browser" before installing (or leave it alone if it is already unchecked). If you are getting the pilot of the new installer (in CCleaner 5.62) you would get a separate screen with "Accept" and "Decline" buttons on a separate screen.
  21. Health Check is essentially the next generation of EasyClean, which also incorporates additional CCleaner functions into a single flow. In 5.62 a preview version is going out to a small percentage of users with a full rollout (most likely with some additional tweaks based on user feedback) planned in an upcoming release. Note that the first time you use Health Check there are a few extra screens to click through before cleaning/tuning starts as it runs through an explanation of what it is to first-time users. This one-time introduction should not repeat on subsequent uses and you can go
  22. @Songan: Our licence server has been a trifle temperamental of late. Sounds like you may have been a victim of one of its transitory tantrums. We're giving it an upgrade a little later this month which should see it stop it's occasional hoaxing of customers. @AMP: Your serial key didn't come in a retail box bundled with AVG by any chance did it?
  23. That sounds like version 5.30 or earlier. Versions of CCleaner prior to 5.35 would have stopped working on Windows 10 in April 2019. One of the reasons for the regular (~monthly) CCleaner updates is to ensure compatibility with the constantly-updated software packages that it is designed to clean. We strongly recommend staying up to date with the latest version (version 5.62, at the time of writing)
  24. @piecevcake: Do you have the same problem with the new 5.62 version?
  25. @AMP: I couldn't find a serial key registered to the same email address that you used to register for the forums. I am assuming that you purchased the serial key online from CCleaner via our Cleverbridge ecommerce partner rather than some other reseller, and using a different email address? Has the problem already resolved itself? If not, have you contacted customer support at support@ccleaner.com? They are the experts at resolving licence key problems. @Jaguar: You have a new licence key ending with WYMF that expires in August 2020 but you also have an old licence key that ends with U
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