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Dave CCleaner

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Everything posted by Dave CCleaner

  1. @kenzach Zacher: this has nothing to do with software updater. If you are having a problem with malwarebytes please start your own thread, or add to one of the other threads where people are having problems with AV companies being too short-staffed to keep their whitelists up-to-date at the moment,
  2. Note that if you have ever misplaced the download link from your confirmation email, or need any other information on your licence, you can always get it from https://www.ccleaner.com/support/license-lookup
  3. @Site_Mark: All of your licence keys, registration details, expiry dates and download links can be instantly checked here: https://www.ccleaner.com/support/license-lookup. Is there a key in there with an expiry date that looks right?
  4. Half of CCleaner's users prefer the EasyClean/Health Check-style interface. Half prefer the old interface. Inspired by the wisdom of that little girl in the Taco ad, we provide both.
  5. @MrMooreThe 3 machine licence gives a new licence key. If you buy it (under the same email address) within 90 days of your old licence expiring then after a few days the back-end systems realise your intention and stitch them together for you - adding the remaining time from your old licence to your new one (https://support.piriform.com/hc/en-us/articles/360039530092-Will-I-lose-any-time-on-my-subscription-if-I-take-an-offer-to-renew-early-). If you don't expire until September then this won't be automatic, but after you buy if you contact support they can do it manually for the same res
  6. Hi @Carlos G Garcia - please check here https://piriform.zendesk.com/hc/en-us/articles/204043844--Problems-activating-or-registering-CCleaner-Professional (and especially the bit about those being capital "i"s and not "1"s in your licence key.
  7. This happens from time to time - usually with 2nd and 3rd tier AV companies. The CCleaner user base is larger than the population of most countries. Most AV companies should respond promptly to multiple complaints of false positives from their customers (well ... promptly under normal circumstances - many may have their their operations disrupted by recent events). On the other hand, if your antivirus/internet security provider is consistently providing out of date protection, that is probably a bad sign and you may wish to consider an alternative AV.
  8. CCleaner's multi-pass delete will make file unrecoverable by software. Defeating physical forensic tools would be best achieved using physical methods. Fire would do the trick.
  9. To confirm, I am not sure who you contacted when you tried "contacting Piriform" but from your description of the experience that was not us. While we may suggest that you contact your hardware manufacturer for hardware-specific issues not relating to CCleaner, for example, we don't refer anyone to third parties. If you have dialed a tech support scam number and gave them access to your PC then I'd recommend removing anything that they installed on your PC and then giving it a thorough AV scan ASAP.
  10. That is the server that delivers some of the CCleaner content - the notifications but also some of the UI content ("IPM" is short for "in-product messaging"). I would not recommend blocking it or you do run the risk of breaking things (as you have observed)
  11. Note that you may also experience compatibility issues if you are emulating an older version of Windows when running CCleaner. For example, if you right-click your CCleaner desktop shortcut and select "Properties" you would want to make sure that the "compatibility mode" checkbox is cleared.
  12. @Tblake43: Is this appearing when you run Healthcheck? If so, please check here https://community.ccleaner.com/topic/57004-health-check-unable-to-reach-server-message-to-be-fixed-in-version-565/
  13. Vous posez des questions sur CCleaner pour les téléphones mobiles Android? Ou CCleaner pour les PC Windows? Are you asking about CCleaner for Android mobile phones? Or CCleaner for Windows PCs?
  14. Using the name and licence key in your order confirmation email from Cleverbridge, go to Options > About > Register in CCleaner. There is some more detailed guidance here https://piriform.zendesk.com/hc/en-us/articles/204043844--Problems-activating-or-registering-CCleaner-Professional
  15. We haven't forgotten about Speccy. The Speccy server was updated last year; and the Speccy client component that forms part of our managed endpoint product for businesses (CCleaner Cloud) has been regularly updated. The home and free versions of Speccy were scheduled for a refresh near the end of last year, but those were delayed (along with everything else) with the ~4 month freeze we had as we rebuilt our secure development and release environment. After we've caught up with CCleaner we'll be looking to get Speccy back on the to-do list again - along with Defraggler and Recuva.
  16. @rjlewis5390, @Tom Moreland: could we trouble you to run the following and share your results please? systeminfo | findstr /B /C:"OS Name" /C:"OS Version" The output should look something like this:
  17. Deleted. Note that you will need to contact support@ccleaner.com if you have an old paid CCleaner Professional user account that you would like erased.
  18. @mmerrick: Responses are generally same or next working day - although at the moment there's a bit of a backlog as we are onboarding a bunch of new staff, so responses have been delayed. There are quite a few customers with a similar situation (licence renewed but not extended) and we are fixing these in batches at the moment. .... aaaaand just as I am writing this, I can see that your licence key ending with K8MF has only just now been updated to expire in December 2020 instead of December 2019. It should refresh on your copy of CCleaner shortly (although it may need you to close
  19. Some notifications also have an additional close link down the bottom of the window, eg: I am a little puzzled though as to who you would have called. Piriform's customer support is only over non-voice channels.
  20. @Bluenose1940: Just checking, did you copy-past the licence key from your original order confirmation email or did you type them in by hand? 99% of registration problems that we see are transcription errors from "I"s looking like "1"s, "Z"s looking like "2"s, "S"s looking like "5"s etc.
  21. Note that the "extra steps" in Health Check are a one-time introduction to what it does that you'll only see once. For those preferring the "Classic" CCleaner interface there is still the "Custom Clean" option.
  22. @Bluenose1940: If you "no thanks" the upgrade to CCleaner Professional you can then "download" on the following page.
  23. That would be a very wise move. A site that encourages their users to install unreleased software based on information leaked by "cracks" websites may not be providing sound advice.
  24. As a general observation, we would strongly advise against installing unreleased software, especially from anything other than the official manufacturer. Even if the source seems reputable there is no guarantee that they have performed all necessary due diligence in their rush to publish the "news". Note that simply eyeballing that the binaries seem to be hosted on the official manufacturer's server does not qualify as "due diligence" - if the software has not been officially released then there may still be last-minute changes and fixes still to come, or some back-end components that may no
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