Yeah thanks alot sir. I have consulted seveal IT profressionals who all agree. I don't want to say much, but this should be fraud on their end. CCleaner has never touched that machine and couldn't be loaded by me anyway. I researched some more, and the free version (no email needed) doesn't wipe anything. The advanced version needs a credit card and email, both I never did and should be able to at least prove not done with anything I owned.