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Dave CCleaner

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Everything posted by Dave CCleaner

  1. New versions of the home-use versions of Speccy and Recuva are being actively worked on. Defraggler has had updates for the business version (part of CCleaner Cloud). But the home-use version of Defraggler is our least-used product, so its future is under review.
  2. @j2images: That does not seem like intended behaviour. I was able to replicate and have escalated to the development team.
  3. @Illyast: We were sending this offer out directly to our Ukrainian users of the free version of CCleaner for Windows for about 6 weeks from mid-March - appearing as a CCleaner "pop up" message. If you missed it at the time, it may have been because it was set to only appear once per user, or you may have had offers switched off under Options > Privacy? We will be running it again in the near future, so you should be able to catch it then if you missed it the first time.
  4. I would note that if the free version of CCleaner finds anything that only the paid features fix (software to update, drivers to update, start-up items to disable, etc) it gives you the option to take a 14 day free (and really free - no credit card required) trial to do it without paying to see if you actually find that feature useful. As a general rule I would say that anyone making claims and asking for your money should have to prove it first ;-)
  5. @ameWare: Is this from downloading CCleaner 5.92 from the website, manually updating from within CCleaner after clicking "check for updates", or using automatic updates?
  6. That happens now and then. Customer support do quite a lot of licence merge requests for folks who either accidentally made multiple orders, or who took advantage of a sale that they spotted to make themselves a kind of discounted early renewal. As per Mr Nergal, support@ccleaner.com. We do not advertise the support contact address on the main website or the team would be submerged with individual requests from free users. But it is in the order confirmation email that you would have received after you purchased.
  7. @icubud: If you need to redownload the full CCleaner Professional Plus bundle installer, the link is available here: https://support.piriform.com/hc/en-us/articles/360028350711-How-many-computers-can-I-install-CCleaner-Professional-Plus-on- With regards to licence keys, they will all use the same licence key as your copy of CCleaner Professional Plus (the one that starts with a P and ends with an F)
  8. @Olivier: The easiest way to do this is either from inside CCleaner, or via the link in your order confirmation email - which would look something like this:
  9. @gregarima Not quite. As @nukecad mentioned, in almost every case it's someone typing in a "1" instead of an "I" or something similar - but your is quite a bit rarer. Looking back I can see that you had 3 successful registrations on this licence key back in 2020 that seemed to work fine for you. However, your renewals were done with the first name "Greg" while your original purchase was done with the first name "Grigorios". The registration instructions can get a bit wonky if you change your name and extend a licence key instead of being issued with a new one, since when the licence keys are created they are hashed against the name that you provided at the time. I would speculate that any trouble you've had recently with trying to register your licence were done entering your first name as "Greg"? Try "Grigorios" as you did originally and it should work for you.
  10. "PC Helpsoft" no es un producto CCleaner, esa clave de licencia no es una clave de licencia válida, no pude encontrar una clave de licencia similar en nuestra base de datos de clientes, o un registro de una compra de "Renato Gomez". Si está seguro de que nos compró CCleaner Professional, comuníquese con support@ccleaner.com con el número de referencia de su pedido y nuestro equipo de atención al cliente intentará ayudarlo a ubicar su clave de licencia correcta y el enlace de descarga. "PC Helpsoft" is not a CCleaner Product, that licence key is not a valid licence key, I could not find a similar licence key in our customer database, or a record of a purchase from "Renato Gomez". If you are certain that you purchased CCleaner Professional from us, please contact support@ccleaner.com with your order reference number and our customer support team will try to help you locate your correct licence key and download link.
  11. I was able to reproduce this using unexpected viewport sizing. Looks fine like this ... But the persistence of the "Articles in this section" navigator overlays the text if you shrink your browser window below a width of around 955px: ... and then corrects below a width of 750px: I don't recall this coming up before, but I could see how it could happen for folks who are magnifying their screens to a specific ratio. I'll pass this along to the webdev folks.
  12. Just tried the same steps. Opened Firefox 99.0 Went to https://www.ccleaner.com/ccleaner/download Scrolled down to the green "Free Download button" Which took me to the "Thanks for downloading CCleaner page" Success! Then I noted that the reported issue was on FireFox 99.0.1, so upgraded Firefox and went through the same steps with the same successful outcome. Possible temporary issue with the CDN? @1321Hero could I get you to retry now and see if the same thing happens?
  13. Note that this seems to be a different issue that the one that originally started the thread (I should have checked the dates, since this survey was only launched recently), but regardless @Wes TracyI can confirm that this was fixed 3 hours ago and should not recur.
  14. @Wes Tracy: that is a survey that was supposed to go to a sample of customers who had finished a 14 day free trial - and appear one time only. As you note, It appears to be violently misbehaving. Trying to find someone around over the long weekend to shoot it.
  15. Our support team never ignores customer queries, but for customers who are not covered by 24x7 support, responses from the support team may be less than instantaneous during busy periods or outside of standard business hours. I can see that your original request was made at 03:40 yesterday, UK time, and you received a reply 3 hours later at 06:51, to which you promptly responded at 06:54. Angel replied at 11:25 and again today at 05:17 - which is a later response than we would usually aim for, but that I hope resolves your query.
  16. That would most likely be a sanctions block that has been applied to users connecting from Russia and Belarus IP addresses. While we can currently continue to provide service to existing free users and paid customers in Russia and Belarus, we are unable to offer new downloads, sales or licence renewals at this time.
  17. @mikelmc: Looks like you posted this about 65 minutes before the nightly extension batch ran. You should be able to confirm this yourself now through the licence information in your copy of CCleaner, or via https://www.ccleaner.com/support/license-lookup, but I am now seeing for you an expiry date of 07 July 2024.
  18. @Léon: You mentioned previously that you use the free version of CCleaner? Which reminders/notifications/etc have you been getting?
  19. Well not quite. For customers who are not on autobilling it is quite reasonable to let them know in advance that they need to take some action to avoid having their service cut-off. To ensure that customers on autobilling are not at any disadvantage (such as yourself, as your subscription for CCleaner Professional Plus was due to be billed to your credit card in about a month), we periodically make offers available to renew at a lower price. For customers who forgot they they had a CCleaner subscription that they may not want to have billed for whatever reason, this also serves as an additional advance reminder to cancel prior to their upcoming billing date. For customers who do not wish to receive so many service notifications, back in 2020 we added an option under Options > Privacy > Offers that reduces their frequency. For example, the notification that you received this morning that the current offer was about to end would not have appeared for you, as a customer with automatic billing in place and a month still to go, if you had had that box unchecked.
  20. Looks like this function hasn't been updated for a little while to reflect the browser support added elsewhere for cleaning. I have flagged this up to the developers. There is quite a project going on at the moment on cleaning generally, and browsers in particular, so this will probably get fairly prompt attention. Although with regards to making its way into the product, the April release is already finalised and the work schedule for the May release has been packed pretty tight - so probably some time after that.
  21. @SuperTRev: I can see that you contacted support about this August 19th 2021 @ 12:32 GMT, got an initial response from 1st line support 15 minutes later saying that it had been passed up to second line support, who contacted you on August 20th @ 08:07 GMT with a couple of suggestions to fix your issue and requesting some diagnostic information from you if those suggestions didn't help, to try to get an idea of what might have been been going wrong on your computer. I can't see a response from you to that request, or the "was your issue resolved" followup that would have come a few days later. A recap on the advice you would have received from support: You have one active licence and a couple of expired licences that no longer have access to any of CCleaner's paid features. Are you using your active licence (ending with 2NFF) on the computer in question? Are you running CCleaner as an Administrator? Are you using the latest version of CCleaner currently (5.91) or an older version If CCleaner says that it does not have access to the internet, it may mean that you do not currently have an internet connection or, more likely, that some configuration on your computer has blocked CCleaner's access to the internet. Do any other CCleaner features show you internet connection errors, such as Automatic Updates, Software Updater or the "Speed" feature of Health Check? Have you blocked CCleaner in some fashion via a firewall or hosts file change? Are you using a firewall that would require you to permit software to connect to the internet?
  22. We rather discourage people posting their account information, log files and other personally identifying information in a public forum.
  23. Aha! Good to see that McAfee has fixed its false positive (well, as per the above, strictly speak a "false neutral" might be fairer to them). MaxSecure is not a well-known AV vendor, and google searches on them (eg: https://www.google.com/search?q=maxsecure+susgen) would suggest that their primary claim to fame would be the false positives they return on VirusTotal. Of the dozens of engines called by VirusTotal, it would not be surprising that one or two might return a false positive. You would need to ask yourself if you believe that after a couple of weeks in active circulation, somehow this obscure AV company was still the only one to detect a "threat" that the major players with hundreds of millions of endpoint sensors around the globe somehow missed. For reference, this is what a genuine malware detection profile looks like: VirusTotal - File - ea131cc5ccf6aa6544d6cb29cdb78130feed061d2097c6903215be1499464c2e (ie: red lights all over the place). In short - all is fine, but you would be well advised to get some AV on your computer.
  24. I don't recognise what app this might be, but it is certainly not CCleaner. Any cleaning tasks being performed by CCleaner are reported inside the app itself.
  25. As I recall, the last version of CCleaner to support Windows Server 2003 Service Pack 2 would have been the CCleaner 5.64 sunset release for Windows XP and Vista users available here: https://www.ccleaner.com/ccleaner/builds. Although technically anyone running Windows Server should be using a paid CCleaner licence, we have not been enforcing this for XP/Visa/2003 users for the past 2 years since we stopped providing updates for those OSes, and outdated versions of CCleaner are not supported. At the risk of telling you something you already know, Windows 2003 support from Microsoft ended in 2010, with extended support ending in 2015. Unless you have the Windows Server 2003 May 2017 emergency security patch applied (and even if you do, given that the Windows Server 2003 source code was leaked back in 2020) I'd recommend against against having this computer on any network connected to the internet.
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