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Dave CCleaner

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Everything posted by Dave CCleaner

  1. The in-app cart is showing a different discount offer (with pricing that is not available to the public). If you want the lowest purchase price for 1 year CCleaner Professional Plus then that in-app offer is probably the one for you - unless you are interested in the 24x7 live Premium Tech support from website offer.
  2. @rmust3: If you purchased with a company name, were you able to register it using the company name that you provided at the time of purchase rather than your personal name.
  3. Hi @happy8 That doesn't sound like usual behaviour. To help us figure out what might be going wrong, could you let us know: What Windows version are you running? Windows 7, 8 or 10 If Windows 10, do you know which release it is (1809, 2004, 20H2, etc?) Which antivirus and firewall do you have running? Do you have any custom modification to your windows networking configuration, such as a changed hosts file? Did you download CCleaner 5.74 yourself from the CCleaner website, or was this an automatic update from an older version of CCleaner. Can you remember which versi
  4. Cashback processing is usually pretty quick if you have paid using a credit card in one of our top currencies (EUR, GBP, USD, etc) since those can be batch processed automatically. Bank transfers and currencies for which we don't have standard price lists (SGD, COP, etc) have to be done by hand and take a bit longer.
  5. There is a "2 years for the price of one (after cashback)" offer - but that is different one. The offer mentioned by evdmolen64 is not available to the general public and the options are only for 1 year of CCleaner Professional (1PC), 1 Year of CCleaner Professional Plus (3 PCs or Macs), or 1 Year of a Premium bundle with CCleaner Professional Plus and either 24x7 live general technical support (English only) or Kamo (everyone else).
  6. The email receipt would also have mentioned something along the lines of this: The "claim period has ended" message that you saw related to the last cashback - where the claim period had indeed ended. The site now says: BUT you will still need to have registered the CCleaner licence key and have 24 hours elapse from when you purchased for it all to work properly. This is, as NukeCad correctly deduced, to ensure that various background things have synced up properly.
  7. CCleaner Professional is sold as an annual subscription. Although we have noticed that some users switch the billing off immediately after purchasing if they only planned to use CCleaner for the initial 12 months anyway.
  8. Had you successfully installed a previous version of CCleaner on this computer prior to updating to Windows 20H2? We have seen users have problems with a variety of software installation after some prior Windows updates when Windows "helpfully" resets your Windows store settings and wants to insist that you download something from the Windows store instead. Are you getting a Windows Store pop-up when you try to run the installer? If it is some other error message that is popping up, could you provide us with a copy please?
  9. Usual diagnostic questions: Which version of Windows 10 are you running (1809,2004,etc)? Do you have any antivirus or firewall software running? Does the ccsetup574.exe installer work properly for you if you right-click on it from your downloads folder and select "Run as Administrator"? When you right-click on ccsetup574.exe and select Properties > Compatibility is the Compatibility mode unchecked? (should be off)
  10. Do you remember what version you were on prior to updating to CCleaner 5.74? Was this CCleaner Free or CCleaner Professional?
  11. Moving this off the main menu has been on the to do list for quite a while. It is not commonly used (most users seem to pretty much live in either the "Health Check" or "Custom Clean" areas) but does not sensibly belong where a user might potentially perceive it as a "thing to do every day" activity. It would be there already, but there needs to be some rethinking around how it is laid out for it to fit in the available space in a submenu under Tools to actually be able to read the results, eg: Conceptually, that is what Health Check was supposed to be a step towards - b
  12. This has been pondered before in the context of a "legacy" version for the folks on antique licences. Don't think it went anywhere. Couple of questions: Aside from the installer being a smidge smaller, how would you see this differing from setting Custom Clean as your home screen and ignoring the other buttons? With the moving target of constant updates to browsers, and other software that we clean, even if we did absolutely nothing new we'd probably still average something like a half dozen releases per year to ensure compatibility. Only 2-4 releases per year would make it dep
  13. We don't bundle additional software with CCleaner, but offers for things can appear occasionally - such as for other software (as per the above), or if there is a sale on for CCleaner Professional. If you are passionate on this topic and don't want to see any commercial offers for CCleaner or anything else, there are two option available to you: Roll back to CCleaner 2.36 (from late 2010 - last version to not contain any offers of any sort); or Uncheck the following option under Options > Privacy in CCleaner 5.71 and above. On a related matter, you may also wish to con
  14. This is a fairly generic windows error. If you could provide a little more detail please that would be most helpful: Could you be more specific about when the error message appears? Is this happening the instant you start CCleaner for the first time after installation? Before or after the main console window appears? When you try to access a specific function or perform an operation? When you say that you downloaded a clean copy to reinstall, did you install over your old copy? Have you tried performing an uninstall of the old copy before installing the new one? Which Wi
  15. If a serial number is actually valid for old versions then it will also be valid for new versions. As NukeCad said - the best solution for account-specific issues is to contact support, but I am curious about this one though - feel free to DM me the licence key so I can check it for you.
  16. To recap in previous notes from this thread and a couple of others: This is a known bug to be corrected shortly with a patch release that will ensure that Smart Cleaning stays off when unchecked. You can work around it temporarily by switching off all options in Options > Smart Cleaning and also the automatic updates in Options > Updates. After the patch release, using automatic updates without smart cleaning on will still leave CCleaner persistent in the tray (consuming around 5MB of memory as it waits for the next update) but without popping up to let you know proacti
  17. Indeed we do. Hence the announcement of the feature. By way of a side-note, it is worth mentioning again that CCleaner has a steadily growing user base which is larger than the population of most countries - and it is quite a diverse user base in every respect. Not every new feature is for everyone, but in each case is there to meet the demand of several millions of our users. Some of these you may not notice - when we improve our multi-lingual support from time to time, add cleaning support for new browsers that you might not use, or the recent screen-reader improvements for the visio
  18. Curious to know your OS and browser version. I recall there being an issue for users on old browsers that were tied to old TLS versions.
  19. Indeed, we have confirmed this to be a bug, and we're working on a patch release at the moment to fix this. We hope to have this out in a couple of days and apologise for the inconvenience in the interim. In the meantime, to make deactivating Smart Cleaning stick, the work-around is: Unchecking all of the boxes on the Options > Smart Cleaning screen in CCleaner (going from top to bottom, as the "Enable Smart Cleaning" is greyed out if "Tell me when there are junk files to clean" is checked); and Unchecking the Options > Updates > Keep CCleaner updated automatically o
  20. This has already been covered in a couple of other threads. Short recap - it's a bug and there's a patch in the works now.
  21. After a bunch of bug reports this evening I think I now grasp your original point. For some reason, toggling autorenewal on in 5.74 also toggles on Smart Cleaning, which lets you know proactively when there is stuff to clean, rather than waiting for you to run it manually. Which means you have to go back and switch Smart Cleaning back off again - which is a pest if you did not want it on. While Smart Cleaning is not a privacy concern, having it on unexpectedly is a user experience issue, and a bug. We are working on a patch fix at the moment. in the meantime, to make deactivating Sma
  22. @balloon66: To confirm, did you mean to include an error message, or are you saying that you received the same error as TheOwner? I just tried this myself to deactivate Smart Cleaning on CCleaner Professional and it seemed to work as intended. When I disabled Smart Cleaning it popped up with the usual "are you sure" box, I confirmed and everything was unchecked on the Options > Smart Cleaning screen. When I closed CCleaner it disappeared from the task bar as would be expected if Smart Cleaning is switched off. When I restarted CCleaner and reopened Options > Smart Cleaning the op
  23. We have had a few requests for CCleaner to "clean the cloud", in addition to the cookie-cleaning, ad blocking and fingerprint blockings that our products already do. The challenge will be to do this while still adhering to our data principles of handling as little of your personal information as possible. We don't even want to know your email address unless we are obliged to for billing communications - we certainly don't want to go anywhere near your account passwords.
  24. The change is that as and when you run CCleaner, if there is a new version, instead of it popping up and requiring you to go on a journey to the website to download the new version to keep your cleaning up to date you have the option for the updates to happen automatically. If you are not running CCleaner continuously in the background then yes - it will not update until you run it. If you love manually updating software every month then that option remains available to you. If you have concerns about "monitoring" or "spyware" you should probably take a few minutes to read https://www.c
  25. I note that you posted this 6 times - presumably in error - so I took the liberty of deleting the duplicates. Could you elaborate on this please? CCleaner and CCleaner Browser are products of a UK company called Piriform. We are not owned by Microsoft and have no partnership relationship with them other than to use some Azure cloud services for hosting.
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