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Dave CCleaner

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Everything posted by Dave CCleaner

  1. @Yllek: CCleaner for Mac keys also start with a C. If what you have was labelled as "CCleaner Professional for Mac" specifically on your receipt then you should be fine. If it only says "CCleaner Professional" (without "Plus" or "Mac") then contact support (support@ccleaner.com) requesting an exchange.
  2. Is this blank screen the first one you see? Or the second one after the one with the licence agreement, customise link, etc? Was this downloaded from CCleaner.com or a third party website? Have you had any difficulties in the past with previous versions of CCleaner? Have you customised your hosts files or your firewall software to block your computer from reaching any of our web servers?
  3. CCleaner will peacefully co-exist with any correctly maintained antivirus software (ie: kept up-to-date by both the developer and the user). However multiple always-on antivirus software will generally not peacefully co-exist with each other. Sounds like Norton and PC Matic may be too busy fighting over whose turn it is to check CCleaner to let you open it. Try switching one off (and ensuring the other is up to date)
  4. Depends on whether this is a CCleaner Professional licence key (starts with a "C") or CCleaner Professional Plus licence key (starts with a "P"). CCleaner Professional Plus keys will work on both Windows and Mac. CCleaner Professional keys are for Windows or Mac and one won't work on the other. More details here https://support.piriform.com/hc/en-us/articles/204043844--Problems-activating-or-registering-CCleaner-Professional
  5. Note that this is a public forum - so for specific assistance with your account you are best off contacting CCleaner customer support (support@ccleaner.com) with requests relating to you subscription. There are a couple of different ways to cancel your subscription - via the product or via the cleverbridge purchase confirmation, or their pre-billing notification email. If you cancel through us then we notify Cleverbridge that your auto-extension should be cancelled, and it shows up on your account status if you click through from Licence Information in CCleaner. However, for some re
  6. You might form the impression that in its early years, Piriform may not have thought through its licensing model properly, and that the notion of restricting paying users to 12 months of updates while free users can update their product indefinitely was probably quite daft, or at the very least awkward. And you would be right. Which was why we went to the cleaner subscription model for new sales in 2018 and after. The term limit for updates on those home-user licences sold up to the end 2017 was 12 months, as specified in the software licence. An argument could be made that the 12 mo
  7. The built-in "new version" notifications that look like this ... ... can be controlled under Options > Updates > Product Updates > Show me notifications ... ... although if you leave it for too long (usually 3-6 months) between updates, you will still be poked by the "out of date" pop-ups. As per the screenshot above, the automatic product updates is a paid feature, and unlocked with CCleaner Professional:
  8. @Prids: This looks like an odd one. Which Windows 10 build were you using on the affected machine? And which which build version on the two that are still ticking along fine? Are there any other notable differences between your different computers in terms of the other software installed - particularly AV, firewall or any other "always on" system utilities? And are you able to provide an extract of the relevant section of the dump file for us to review please?
  9. Common solution to "0x6" problems: Right-click CCleaner > click Properties Open the Compatibility tab Check "Run this program as an administrator" Click Apply > OK
  10. @bwer1233: I would be curious to know the nature of the injury that you believe has been done to you, and the remedy that you would be seeking? If you bought a home-use licence of CCleaner Professional in 2018 or later, when we started selling CCleaner by subscription, the term was clearly stated in the product selector, cart, item description and the purchase receipt, eg: Assuming that you purchased a home use licence of CCleaner Professional in 2017 or earlier (when new purchases were not yet on a subscription basis) there was indeed no term listed. Naturally, I can see how that
  11. @APMichael: FYI, this has been in the development backlog for a couple of months, so it has been on the devs' radar. It was mentioned in passing in a meeting I was at earlier this week that it's now actively under investigation in the current development sprint, so depending on whatever code complexities and inter-dependencies may be involved that probably means that it will bubble out at some point over the next couple of releases.
  12. @JSS3rd: common trick is to buy the discount licence on sale as well and then send support a licence merge request - then you'll have 2 years of CCleaner
  13. The "buy me" popups will generally only appear a few times a year - and only if there is a noteworthy sales on. They will usually contain words like "sale" or "discount" or "price" and have a call to action button with a word like "buy" in it. Sounds like what you are referring to is not the pitch to buy the Pro version, but the service notifications telling you, as a free user, that there is a new version of CCleaner available for free download - eg: if you are on 5.67 now that 5.68 has been released. There is a plain text one that pops shortly after the new version is released, and if
  14. So that big white empty box in OP's first post looks like the "would you like fries with that" screen in the installer. Just for some context, the free version of CCleaner is subsidised by showing ads to some users on a CPA model - if enough users say "yes" to the fries (currently either Avast free antivirus, AVG free antivirus or an Avast VPN trial) and they use it, like it and eventually end up buying it then we earn enough to keep the servers running (or, better yet, as we did last year, start replacing the ones that were creaking at the seams with shiny new ones). Previously tha
  15. All excellent suggestions, and you will be pleased to know that we already thought of them. It is, admittedly, not particularly well labelled, but you can retrieve information on all of your licences, their registration information, expiry dates and download links at any time from https://www.ccleaner.com/support/license-lookup by providing the email address that you used when you purchased CCleaner. Note that since this is sent to your email address there is no need for a separate password to access this information. (This is by design - we know that users recycle passwords between
  16. If you have picked up a copy of CCleaner Professional or Professional Plus at an introductory discount then the following year of the subscription will be billed at the full price - ie: the strikethrough price when you ordered. In the US this is currently $24.95 (plus sales tax) and $39.95 (plus sales tax respectively). While introductory discounts are common with any subscription, it is always irksome for existing customers to see lower prices out there for new customers - so starting a couple of months before that renewal hits you'll get a couple of member-exclusive discount offers - k
  17. If you cannot see the duplicate finder, could you screenshot what you seen instead in your CCleaner console? It should look something like this:
  18. Both the free and the Paid versions of CCleaner are in German ... and French, Italian, Russian, etc. If you have installed either the free or paid versions without setting your desired language, you can always change it under Options > About > Language
  19. What exactly did you have in mind? Cloud backups are probably things best handled by Google Drive / OneDrive / etc.
  20. ... and it looks like we managed to implement a fix earlier today. For previously impacted users, the trigger for the renewal reminder popups should now sync correctly with the licence expiry information shown in the product. @Zappenduster @markusdnx: let me know if this pops up again prematurely.
  21. Check https://support.piriform.com/hc/en-us/articles/204043844--Problems-activating-or-registering-CCleaner-Professional ... when copying and pasting might you be including any stray spaces before or after your licence key or name?
  22. @Gordon206: root cause found - fixes coming, follow this thread for updates:
  23. So it looks like this happens under a certain set of circumstances after a manual renewal where the new expiry date shows correctly in the licence information screen but the old expiry date gets "stuck" on the client. Hoping to get a proper fix in for CCleaner 5.69 (version 5.68 is already being queued up for release) but in the meantime we're looking to do a bulk flush of all such cases on the licence server to fix all currently impacted users over the next few days.
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