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Dave CCleaner

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Everything posted by Dave CCleaner

  1. Thanks for this. Usually the feedback we get on overmessaging never has enough information to pinpoint a root cause - this thread has been absolute gold in that regard. Just checking, for some additional triangulation, did you have your computer on between Christmas and New Year? Did you get any overmessaging during that period about our "Boxing Day" sale that ran at the time? While again, this run of messages is due to end mid-week anyway, solving the root cause for all messages is a high priority - I'll keep this thread posted on any progress.
  2. @redbuppy: would I be correct in assuming that the January 14th notification was a little text box and the once from the 25th and 26th were more colourful ones? To confirm: Had you restored the cookies whitelist as per the cookies.txt? Do you have any other software or tools on your computer that would be cookie purging (other than the Firefox setting that you mentioned? I assume that Firefox is set as your default browser?)
  3. We used to get complaints everywhere. Getting rid of that process was by far and away the #1 ask that we had from our customers - after 9+ years of forcing our free users to go through a cumbersome manual update flow, we'd become a bit of a meme in that regard. We've made a collection of them as a reminder in case we're ever tempted to revert to that kind of thing. While my mind went first to something complicated with drive type detection, I note that there is a portable.dat in the zip files and we may be able to shape behaviour based on that. I would imagine that a common scenario for a USB stick of portable fix tools would most likely have it set to read-only, which would stop updates anyway. On the other hand, we do have a number of third party sites who have been touting the portable installer as a mainstream download, so we'd probably also need to estimate how many active users are likely to fall into that category, so we still have a solution for them as well.
  4. @Judy C: For the more immediate issue of restoring deleted files, you can download our Recuva software for free here: https://www.ccleaner.com/recuva/download If you are using HealthCheck then after you scan, but before you clean, you can deselect the Recycle Bin, if you want to avoid cleaning that out: For custom clean there is a checkbox option: ... and also under Options > Advanced there is an option to only delete older Recycle Bin files:
  5. Everything you list there is configurable under the Options menu. Not hidden. Configurable under Options > Cookies. The only thing that this tracks is the "I have already seen this one-time message and I don't need to see it again" flag for some reminder notifications. If you have deleted some of these then you may find yourself receiving some notifications more frequently than intended. If so, the fix for this is to go to Options > Cookies in the CCleaner console, right click in "Cookies to Keep", select Import and import the cookies.txt attached here. Sounds like you have subscribed to the CCleaner newsletter. If you no longer wish to receive that you can click "unsubscribe" in the footer of one of those emails. cookies.txt
  6. In case it wasn't already covered higher up in this thread, just a reminder that there is no separate "regular", "slim" or "portable" version of CCleaner. Those terms apply to the installer wrapper (or lack thereof) around CCleaner Free. CCleaner Free's own internal updating process can be configured via Options > Updates in CCleaner 5.50 and above. For someone using CCleaner in a portable fashion off a USB stick where storing settings in the registry aren't going to be appropriate between different machines, Options > Advanced > Save all setting to INI file should do the trick to ensure that your preferences regarding notifications and update delivery remain persistent. The "Emergency Updater" (CCUpdate.exe) is a separate process introduced in CCleaner 5.35 to spring into life exclusively for emergency situations, but to do so rapidly when it is required. In the future we expect that most people will be automatically updating anyway, but we still arguably have a duty of care to the customers who don't. CCUpdate.exe may still be the best way going forward, or we may find that implementing a runtime block is a more expedient solution. Some users have deleted the CCUpdate.exe file on their computer. I am not sure if I should be heartened by their confidence that CCleaner will never release a version requiring an emergency remedy, or concerned by their belief that Windows will never release an update that seriously breaks compatibility with utility software (again). Either way, it is disabling the fuses and not recommended: We'll take a look at the use case of updates of CCleaner Free on portable media. In the interim, you may find that unchecking those update boxes and manually downloading ccsetupxxx.zip is the best option for you. If you suspect that there are many other CCleaner Portable users with a similar requirement, feel free to add your suggestion to https://ideas.ccleaner.com/ to rustle up some public voting.
  7. @flotty: You may find some useful information here: How many computers can I install CCleaner Professional Plus on? and How to register and activate CCleaner Professional You can download CCleaner Professional Plus onto additional machines via this link: https://www.ccleaner.com/go/get_ccproplus, or if you have already installed the free version of CCleaner onto your second computer you can go to Options > About > Upgrade to Pro inside the CCleaner console and enter the licence information from your order confirmation email
  8. @circle110: This a public peer support forum for CCleaner products. Matters relating to purchases are best handled with customer support (support@ccleaner.com). I note that you contacted support out-of-hours on Tuesday, received a response and opted for a refund. Your case was already queued for refund processing and you should receive a followup once the refund has been issued.
  9. Hi @HugoM: We have a lot of CCleaner for Android users, so we have been looking at putting together a privacy-enhanced CCleaner Browser for Android as well. Too early to give any realistic indications of timelines yet - but good to see that there is some interest in this.
  10. @HugoMCould you clarify the problem that you are experiencing? After you open CCleaner Browser go to the link to that extension on the Chrome Web store and you click "Add to Chrome" it would add as an extension to CCleaner Browser. Are you seeing an error message of some sort when you do this?
  11. @Andres Lara: You might need to provide a bit more information about your system configuration for someone to help you, such as: What version number of CCleaner are you using? (If the issue was CCleaner-specific then it would have impacted other users, and likely have been solved in one of the releases since April) What version of Windows are you using? If Windows 10, which update version (1809, 1904, 20H2, etc) What AV and firewall are you using? Are they up to date? Have you set them to block any CCleaner services?
  12. @Mark1960: Best to check licence-specific issues with support@ccleaner.com. But this sounds like an issue that was specific to new format CCleaner licence keys (the ones that don't start with a "C" or a "P") on versions of CCleaner 5.74 and below. Check your CCleaner version number (top left hand corner of the CCleaner console) and if it is 5.74 or lower you can grab the latest CCleaner Professional (5.76 at the time of writing) from https://www.ccleaner.com/go/get_ccpro
  13. The "Important Update" is only available for versions from 5.50-5.73. 5.74 and above use the "Automatic Updates" process. But both have settings for people who want to do their updates manually via the website and/or not receive notifications. I'll open this up for investigation to check if this is a 5.75 bug re the notifications or a client configuration issue of some sort.
  14. @lucpeeters: Which CCleaner version are you on? This was solved for most impacted users with CCleaner 5.75/5.76. If you are on CCleaner 5.75 or higher and this is still happening, please contact customer support (support@piriform.com) and they can assist you.
  15. @Eric S: and when you do, please confirm with them what version number you are using (top left hand corner of your CCleaner console, should be CCleaner 5.75.8238 if you are on the latest version)
  16. You can configure how you would like new sessions to start when you open CCleaner Browser: With regards to your favourite Chrome store extensions, these should generally be loadable into CCleaner Browser in the same way as you would with Chrome (eg: through links such as the one that was provided in the original post).
  17. This seems to have been related to some garbled vendor information for three specific software packages - which were fixed today. @MartyRoss, @ebolisa, @Ray Tibbles, @CWFreack: As previously impacted customers, can you confirm if you are still seeing this error please (you may need to restart CCleaner) so we can confirm if this was indeed the cause or if there is still something else going on?
  18. Note that this should now be fixed as of 10:00 GMT January 4th. XP and Vista users should no longer be invited to update past the sunset build of 5.64.7577. @djpaulwb: please let us know if you see this issue recur.
  19. Quick update: Found three culprit software definition entries. Two fixed, one WIP ETA later today. I will post back shortly when it should be ready to retry. Update 2: These have now been fixed @Mr Underhill, @GregBickel, @2Prestones: please try HealthCheck again and let us know if this resolves the problem or if there is something else afoot.
  20. @Indiana Okie: That one-day sale was a limited-time offer for one day only. But if you contact support@ccleaner.com before Monday they may be able to help you out with something.
  21. @Vejbymats: To confirm, you were receiving the same "unable to reach server" error?
  22. @Mega59100: This was the "Boxing Day" sale. The licence on offer here is valid for 1 year, after which time most of the paid features of CCleaner Professional will cease to function if the licence is not renewed. CCleaner Professional for Windows (1 PC) and CCleaner Professional for Mac (1 Mac) are only licensed on an annual basis at whatever promotion rate may be shown at the time to you for the first year and at the full price (ie: the strikethrough price) per year thereafter. CCleaner for Android is our only non-business product with a monthly billing option. The CCleaner Professional Plus bundle (which covers 3 PCs and/or Macs) can also be purchased for a 2 year initial term, after which it rebills annually. This is available from the https://www.ccleaner.com homepage. Standard new licence prices are shown below in Euros (but should switch to your local currency when you are on the site) Ongoing subscription billing can be cancelled at any time after purchase from the purchase confirmation email that is received from Cleverbridge (our online sales and billing partner) after ordering, or from the CCleaner console under Options > About > License Information > Manage Subscription or from the billing reminder that Cleverbridge will send just before the billing occurs. (More information here: How do I manage my CCleaner subscription? – Piriform Support) Note that regardless of whether you have subscription billing on or off, you will still receive customer loyalty discount offers from us prior to your licence expiry.
  23. In October my Facebook feed was full of ads for Plague Doctor costumes (https://en.wikipedia.org/wiki/Plague_doctor). Although news items like this from back in May indicated that wandering around in such things are not well received by other members of the general public https://www.bbc.co.uk/news/uk-england-norfolk-52533718
  24. ... unless you uncheck here after a scan and before cleaning:
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