nukecad

There's simply a '1' missing from the front of '14' for the capacity. Speccy is an old programme and when developed multi- TB drives were definitely not the norm. I guess whoever set the length of that text display field didn't consider then that drives would get above a single digit in TB's

I agree that there should at least be a prominent warning that Health Check does it's own thing and takes no notice of the Custom Clean settings. I also agree that making Health Check the default when installing/updating is a step backwards for CCleaner. There should at least be the option given during an install, with a brief description of the differences. Health Check is aimed at non-technical users but TBH they have dumbed it down too far, some of the wording used is infantile and confusing, and seeing some options to set in Custom Clean that then apparently don't work (because they are still using HC) is confusing some of them. (In fact I've gone further and suggested that Health Check should be taken out of CCleaner altogether and released as a seperate app, it should have been developed as a seperate app it just doesn't belong in CCleaner proper). But all that's up to the Piriform management, staff, and developers. (And probably Avast have their sticky fingers in there somewhere).

Sorry but I've now done some testing and I can't reproduce your issue. Whatever I've tried I can't get CCleaner to remove Firefox Bookmarks. Which it shouldn't do. History get's wiped, but HC is supposed to do that. So is Custom Clean if you tick 'Internet History' for Firefox. What else were you running overnight? You say a full system backup, but just what else do you run overnight before/after doing that? We may have to put it down as just one of those strange things that happens sometimes with computers that you can never track down a reason for. But one more thought do you have Firefox set for Automatic Updates? And did it update last night? Sometimes bookmarks go missing during a Firefox update, you often see it reported on the web.. Here's what I tried: I ran Custom clean analyze with everything Firefox ticked, no sign of places.sqlite being cleaned. (I didn't finish that clean). Switched the CCleaner Home Screen to HC and ran CC in debug mode. Opened Firefox and all my bookmarks were still there. (The debug log showed nothing unusual and definitely no bookmarks). Closed Firefox again, ran HC again in normal mode. Opened Firefox, bookmarks were still there. To more closely reproduce what you said you had done I left HC as default and set up a scheduled weekly clean. (to run 5 mins later). Watching Task Manager I saw CC open, run in the background, and close. Opening Firefox bookmarks were still there. Change the schedule time to run again, but this time after the clean restart Windows before opening Firefox. Opening Firefox bookmarks were still there. EDIT. Just for completeness: I've just also run a scheduled clean using Custom Clean as the default. Again all bookmarks were untouched. CCleaner appears to be behaving correctly and leaving bookmarks alone, as it should do.

Good to hear you got the bookmarks back. Don't forget to follow the links above and make backups now, just in case. I had guessed that you had Health Check set as the CCleaner default cleaning method. (It may have got set that way when you updated to v5.64). Scheduled cleans will use whichever cleaning method is set as the default, so your overnight clean has used Health Check. To change which method CCleaner uses as the default, and so for scheduled cleans, go to Otions>Settings and change the 'CCleaner Home Screen'. Health Check has a simplified user interface, and what it cleans follows it's own cleaning rules. The Ticking/Unticking of things (such as Firefox components) in the Custom Clean area are settings for Custom Clean only. The Custom Clean Settings are not, and will not, be used by Health Check. You cannot change the settings Health Check will use. Health Check will always use it's own built-in cleaning rules each and every time that you run it. Look at the Icons - Custom Clean icon has a little 'settings' cogwheel to show you can change it's settings, - Health Check icon doesn't because you can't change it's settings. With a manual run you can untick things after HC has analyzed, but with a scheduled clean that's not an option. If you want more control of just what is cleaned or not by ticking/unticking the Custom Clean options then you have to use Custom Clean itself to clean. Having said all that HC should not be removing your Firefox Bookmarks. (History yes, but not bookmarks). I run it quite a bit for testing user issues and it has never deleted my Firefox Bookmarks. I've just realised though that I have been aborting after the analyze and not let HC complete a clean since Firefox updated to v74.0 earlier this week. IAs said it has been known in the past for Firefox to move where it stores bookmarks so suddenly they start getting cleaned by CCleaner. They did it in 2017. Time for testing/investigation. (After I've backed up my current bookmarks).

First thing to try is to look if Firefox has made backups of your bookmarks that are still there. Open the Firefox menu and select Library>Bookmarks>Show all Bookmarks. From the toolbar in the window select Import and Backup and hover on Restore. That will show a list of any bookmark backups that Firefox has made; simply click one to restore it. Unfortunately there is no backup for history, but try searching in File Explorer for 'Places.sqlite' which is where Firefox stores your browsing history. (To make searching quicker it should be in: %Userprofile%\AppData\Roaming\Mozilla\Firefox\Profiles\{yourprofileID}\places.sqlite). Right click it to get Properties, open the 'Previous versions' tab and see if Windows has stored any previous versions to restore. However CCleaner shouldn't be deleting your bookmarks, so a few questions: Is your CCleaner Home Screen set to Health Check or Custom Clean? (It's in Options>Settings). What FireFox version do you have? Have you recently 'Refreshed Firefox? Have you recently Updated Firefox? What operating system are you using? (PS. Firefox may have moved where it stores bookmarks to an area that gets cleaned, it's happened at least once before back in 2017). This may be a bit late, but how to backup your Firefox in future: https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles You could also consider seting up a Mozilla account and syncing your Firefox settings to it.

The portable versions of Recuva, Defraggler, and Speccy have been unavailable for a number of months now. We've asked the staff but haven't had an answer as to why they have gone missing, or if/when they will be back.

I suspect that it has just found the filenames, and the pictures themselves have gone. Did you try to actually recover them? A trim (or a defrag/optimize) won't get rid of path\filenames, because these are held in the Master File Table which is never trimmed. I'd just ignore them as there is nothing to be recovered from that path\filename. The drive's manufacturer may have a tool to wipe the SSD, but even that may leave the MFT intact.

Above the Free version Pro gives you: 1 years Priority Support by raising a support ticket https://support.piriform.com/hc/en-us/requests/new or by emailing support@ccleaner.com. In CCleaner itself: More options in Smart Cleaning. eg. automatic cleaning of a browser when you close it. Scheduling of CCleaner to run automatically. The ability to clean all user accounts on the computer. Automatic updating of CCleaner. Those options are clearly marked with 'Pro' next to them.

Not sure but I think it's probably an Invision issue rather than Piriform.

If you actually told us what you were having issues with then we may be able to help you to get it doing what you expected it to do.

Ok this is from memory because I'm on my phone. After Health Check does it's analyze bit click on the 'Security' box - bottom right - and untick everything.Then go back to the main screen and carry on. You will have to do that every time that you run health check if you want to avoid the software updates. Alternatively use Custom Clean which will not update other software. (Unless you specifically use the seperate Software Updater tool). To make Custom Clean the default go to- Options>Settings and change the CCleaner Home Screen.

Do you mean in Health Check?

We did have a thing with double 'digest' emails recently but that was fixed and hasn't reappeared. Let me check my email inbox though. You can always go to your profile and turn off all email notifications.

Is CCleaner able to delete the entries itself? That would appear to be a webserver, possibly running Windows Server 2008? None of those entries should cause any problems with the running of your machine. If your machine is not having problems then it's probably best to leave them alone. We don't reccommend using the Registry Cleaner on a regular basis, it's meant as a tool for use if you are having issues. Running a Reg Cleaner will not make your computer run faster or save any noticable space. It's more likely to cause problems, (especially with Windows 10). We regularly see posts here from people who have broken their computer OS by using the Registry Editor indiscriminately. Having said that I found this in an old post elsewhere about the same subject: No guarantees that you won't lose functionality if you remove the registry entries in this way, they have been given elevated status for a reason - If you chose to do it then it's entirely at your own risk.

Some users are having a few issues with v5.64 that are being addressed for the next update. If you are one of the affected users then we suggest installing and using the previous version, v5.63.7540, which can be found under 'Older Versions' on the right of: https://filehippo.com/download_ccleaner/ If you have CCleaner Pro then you may need to re-register v5.63 after installing. If you find you need to do this then simply: Go to Options>About, click on 'Upgrade to Pro', enter your registered name and key, click on 'Register'.

Hopefully the developers can make use of your log, I'll flag your post to the staff. Some users are having a few issues with v5.64 that are being addressed for the next update. If you are one of the affected users then we suggest installing and using the previous version, v5.63.7540, which can be found under 'Older Versions' on the right of: https://filehippo.com/download_ccleaner/ If you have CCleaner Pro then you may need to re-register v5.63 after installing. If you find you need to do this then simply: Go to Options>About, click on 'Upgrade to Pro', enter your registered name and key, click on 'Register'.

This is an old post from before Easy Clean / Health Check. However your issue seems to have been with a setting in Chrome itself and nothing to do with CCleaner. But to be sure. Are you using Health Check or are you using Custom Clean? Ticking or unticking catagories is part of Custom Clean and only works in Custom Clean. Health Check will always do it's own thing it will not take any notice of your ticks/unticks.

As said above, Go to Options>About, click on 'Upgrade to Pro', enter your registered name and key, click on 'Register'.

Just to check, you are not using XP are you? If not then you could try downloading it again just in case something went wrong with the download itself, but- Some users are having a few issues with v5.64 that are being addressed for the next update. If you are one of the affected users then we suggest installing and using the previous version, v5.63.7540, which can be found under 'Older Versions' on the right of: https://filehippo.com/download_ccleaner/ If you have CCleaner Pro then you may need to re-register v5.63 after installing. If you find you need to do this then simply: Go to Options>About, click on 'Upgrade to Pro', enter your registered name and key, click on 'Register'.

Some users are having a few issues with v5.64 that are being addressed for the next update. If you are one of the affected users then we suggest installing and using the previous version, v5.63.7540, which can be found under 'Older Versions' on the right of: https://filehippo.com/download_ccleaner/ If you have CCleaner Pro then you may need to re-register v5.63 after installing. If you find you need to do this then simply: Go to Options>About, click on 'Upgrade to Pro', enter your registered name and key, click on 'Register'.

You should not put your email address in plain sight. Doing so leaves you open to spam and possible identity theft. Support are very busy at the moment, you will be in a queue and they will get to you in time. I have flagged your problem to the Staff who will investigate your support ticket problem. Vous ne devez pas mettre votre adresse e-mail bien en vue. Cela vous expose au spam et à un éventuel vol d'identité. Le support est très occupé en ce moment, vous serez dans une file d'attente et ils vous parviendront à temps. J'ai signalé votre problème au personnel qui enquêtera sur votre problème de ticket d'assistance.

It may be a different issue with v5.64 then, some users have reported problems with installing v.5.64. As you have XP then you can't simply download an older version from Filehippo, because they are the standard versions so won't install on XP. I happen to have a couple of older version Slim installers on my laptop, I'll PM them to you. Look for a notification on at the letter icon on the toolbar above. Give those a go and see if they will install for you. Another option would be to go to the builds page again and download the Portable version of v5.64. Being portable it does not have an installer. Unfortunately with XP being end-of-life you are going to increasingly encounter this problem of new software not being able to install or not running.

The 'Standard' installer stopped working on XP some time ago, but don't worry you can still get it. To install CCleaner on XP you need to download the 'Slim' installer from the builds page here: https://www.ccleaner.com/ccleaner/builds Then in your downloads folder double click on ccsetup564_slim.exe to install CCleaner. (The Slim installer does not contain the bundled offers; it's those offers which use new technology that stops the Standard installer from working on XP. CCleaner itself is exactly the same). Once you have it installed go to Options>About and click on 'Upgrade to Pro'. That will open a window where you can enter your registered name and key, then click 'Register'. Please note that CCleaner version 5.64 (the current version) is the last version of CCleaner that will be able to work on XP systems. See these for more information. https://support.piriform.com/hc/en-us/articles/360040324931-Why-do-you-no-longer-support-Windows-XP-or-Vista- https://support.piriform.com/hc/en-us/articles/360040325231-Which-versions-of-CCleaner-work-with-Windows-XP-or-Vista-

It is connecting but it's showing the wrong message, its a bug that should be fixed in the next update. See here:

The 'deprecated.cookie' is a simple text file that contains the text: "Cookies are no longer stored in files. Please use Internet*Cookie* APIs to access cookies." It does nothing except sit there as a reminder to developers not to store cookies as files anymore. It's under consideration to whitelist it in CCleaner so that it doesn't show up anymore. https://ideas.ccleaner.com/31 As said above you can do that yourself in Custom Clean by making it an 'exclude'.