nukecad

It's normal computer behaviour, In particular one 'Tracker' that you keep seeing will be a cookie file called '%Userprofile%\AppData\Local\Microsoft\Windows\INetCookies\deprecated.cookie'. As soon as CCleaner deletes it Windows re-creates it again, so you will always see it when you run CCleaner. It simply contains the text "Cookies are no longer stored in files. Please use Internet*Cookie* APIs to access cookies." Another thing that can do it is if you have your browser synced, so it's putting back what you have cleaned. See here for more information about 'Trackers' not realy being 'Trackers', and why some things come back after cleaning. https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043

I'd say that's a False Positive by only a single engine, the other 61 results there tell you that it's clean. (VBA32 is not very well known and is meant for use on networked systems). You always get some FP's on virus total, especially for new versions of software, some AV engines are slow to catch up with changes, will be cautious, and flag anything new. Of course it could be that one obscure, little used, AV has spotted something that all the big boys didn't, but it much more likely to be a FP. EDIT- I've just scanned the portable .zip with Malwarebytes which came back clean, that's good enough for me.

The option to review before cleaning is already there in Health Check. Once the analyze has finished click on any of the four boxes at the bottom for more about what has been found. For example when you click on the 'Privacy' box, the screen changes to show this: You can untick these before clicking on 'Make it Better' and they won't be cleared. TBH though you don't get a lot of choice, ie. for cookies it's all or nothing. It's similar for the other 3 boxes, untick anything that you don't want doing. Health Check is meant for simple use and has it's own rules for what it does, you can't change those rules. If you want more control then use Custom Clean where you choose what to clean or not. You are presented with two lists of thing that you tick to clean and untick to leave alone, the lists are pre-pouplated with popular choices but you are free to change them. In the Options you can further specify particular cookies to keep, and can even add specific includes for files that CC doesn't clear by default, and excludes for files CC would normally clean but you don't want it too. If you want to use Custom Clean as the default then go to Options>Settings and under 'CCleaner Home screen' select Custom Clean.

It's a 2 for 1 offer.

Be careful with entering the key, we often see people mistaking letters and numbers, eg. I & 1, Z & 2, S & 5, B & 8. If you are still having problems then come back and we'll flag it up to the staff to take a look from the licencing side.

Please start a new thread, this one is 5 years old. Please explain exactly what it happening when you try to install CCleaner.

You might be better asking over at Macrium, it's their software that you were using: https://forum.macrium.com/

How are you trying to do it, and what is not working? You should simply install the programme(s) on each computer, go to the 'About' section. It's in a slightly different place in each programme, in CCleaner it's Options>About, in the others it's Help>About. Click on 'Upgrade to Pro'. In the box that comes up enter the name you registered and the licence key number, and then click on 'Register'. Be careful with entering the key, we often see people mistaking letters and numbers, eg. I & 1, Z & 2, S & 5, B & 8.

Good to hear it was that simple.

The licence/registration server is a different one to the server that health check is trying to contact. Being able to connect to one is no guarantee that the other is reachable.

A lot of the wording is quite annoying. Maybe it's a generation thing, maybe it's an 'appeal to non-technical user' thing. You assume that it's been discussed and not just left to the developer?

Dunno, but it's interesting that it's both the laptops that can't connect. Could be something to do with the architecture (network cards?) of laptops as opposed to desktops?

It's a security tool and is something that you do if you are selling or giving away your computer or hard drive. Wiping the free space, after you have deleted your personal files, ensures that those deleted files can't later be recovered by a programme like Recuva. In normal use it's not needed, and it won't speed up you computer or free up any space.

The screenshot certainly says it's the Pro edition. But I note that it also says '(Unregistered)'. I'm not sure about that, it's possibly running Pro in the 14 day trial mode? I'd try entering your key again, being careful about the letters/numbers thing.

Yes CCleaner will find/clear more of them than Edge will itself. That's because Edge will not clear Microsoft's own cookies, but CCleaner will. As for Trackers they are not what you or I would call 'Trackers', they are a type of cookie called a 'Tracking Cookie'. See here for more of an explanation:

They are simply cookies. (technically 'Tracking cookies' but CC does overegg it a bit). See this:

I can replicate that screen, IF after running the scan I then go into each category and untick the things it found to clean. Is that what you did? (Maybe to try and trick us?)

Try making ccleaner.exe and ccleaner64.exe, or the whole CCleaner folder, exclusions in your anti-virus programme. Google how to do that for your particular anti-virus.

Not sure why you got that invalid message if it's upgraded to Pro anyway? Can you confirm that it's now running as Pro and if it is I'll flag it to the staff/developers.

If you already have a pro licence key then you simply download the free version and enter your licence key to upgrade it to Pro. You can get it from the 'builds' page: https://www.ccleaner.com/ccleaner/builds Once installed re-enter your key. In CCleaner go to Options>About, click on 'Upgrade to pro', enter your name and key as first registered, and click 'Register'.

There have been a few reports of this. Are you using the new Edge Chromium? If so then try the fix here: https://community.ccleaner.com/topic/56994-update-freezes/?tab=comments#comment-315738

The latest CCleaner version, released yesterday, now has a switch included for turning off Edge preloading:

@hoodini it certainly doesn't look right does it? What happens if you carry on and click the 'Make it Better'? ('Make it better', doh! Have we got a childrens nanny writing that stuff, or is it the kiddies themselves?)

That sounds as if the the ones that won't connect are having their connection blocked by the router. (Not sure from your posts if that's wifi or ethernet). It would seem to have different firewall rules set for wifi and ethernet?

That sounds like a user permissions issue, check what is different in the main user permissions to the other users.