nukecad

It's something that has caught a few out before; and it's not realy something that Piriform have control over. If/when you do a Google search on the topic of restoring the registry in CCleaner, the first entry that comes up in Google is the CCleaner Network documentation talking about endpoints. The home user documentation/faq is the second entry that Google lists. (Which doesn't talk about networked endpoints). https://www.ccleaner.com/ccleaner/faq/using/how-do-i-restore-registry-backups Of course many/most people seraching don't notice that and simply click on the first entry found, which takes them to the CCleaner Network docs.

A lot of companies seem to be using C-19 as an excuse to do what they wanted to anyway. (Laying off staff, cutting product ranges, increasing prices, etc). Much easier to blame 'the plauge' rather than admit it's a business decision. Did you see the other day that Eurostar claimed that only First Class passengers could now access wifi on their cross-channel trains "due to coronavirus"? Hard to see how a disease in humans could affect in-tunnel wifi broadcast for some parts of a train but not others, but of course if you pay the extra for first class..... (They have since u-turned and restored wifi to standard class, they must have found a miracle cure). As far as mozilla, I suspect that someone has realised that the open source community seem to do most of their work for them so why are they paying all these employees? The comments about the diversity of new (unwanted?) initiatives and products rather than concentrating on the core product is something that always happens. (Years ago Kellogs moving into other cereals and not just cornflakes simply lost them most of the cornflake market). It seems to be happening with quite a few software companies at the moment, I see it as a wave of 'new' executives trying to make an impression by championing new products and forgetting what the company is about. I see Firefox continuing, run by the open source community, but mozilla maybe not. I'm not sure about the security issue, not knowing just what that team were doing anyway, we'll see what comes out in the wash once all the shouting dies down. With Malwarebytes Browser Guard and MB Anti-Exploit both running real time, I'm not too worried yet.

I'm not sure how it got turned on, but there a few different ways, maybe you somehow set 'A notification when new content is posted' You can change that, and your other notification and email settings yourself: Click the little arrow next to you username at the top right of any forum page. Click on 'Account Settings'. In the page that opens look on the right side and click on 'Notification Settings'. You can now turn on/off which notifcations and/or emails you get. There general options at the top and then below those there are on/off sliders for control of if you get an email or a notification on the forum for different things. When you've finished setting them as you want click on 'Save'

First question, are you running Health Check? Those tick/unticks only apply to Custom Clean, Health Check ignores them and uses it's own cleaning rules. If you are not running Health Check then are you meaning the recent list when you right click an icon on the taskbar (Taskbar jumplist)? If so then check this to make sure that they haven't been turned off in Windows itself: https://www.windowscentral.com/how-disable-recent-files-and-locations-jump-lists-windows-10 Also check that you aren't cleaning 'Recent Files' in the app itself. Or are you meaning the 'hover over' small windows, or lists, that you see when hovering over an open apps Icon on the Taskbar (Taskbar Previews)? https://www.addictivetips.com/windows-tips/replace-taskbar-previews-list-view-on-windows-10/ I believe that you mean the first, which is what CCleaner will/should clear,. (But I can't test if CCleaner is cleaning them or not here because I always have them turned off in Windows anyway, so would need to turn them on again then open/close things to fill the lists up again). It it happening for you to all recent file lists on the taskbar icons, or only for certain apps? Last questions are you possibly running the Registry Cleaner?

Multi terabyte drives will take a long time to do a full disc defrag. (Which isn't normally needed on a large drive anyway). Try doing an analyze and then 'View files', select them and 'Defrag selected' or 'Defrag checked' depending on how you have selected the fragmented files. That will only defragment the actual files rather than looking at all the empty space on the dusc.

Of course you are allowed to post. Nobody gets banned unless they do something which is against the forum rules or etiquette. Spammers tend to follow predictable patterns when posting, any decent moderator can recognise those 'spammy' patterns. Unfortunately some genuine posters can inadvertently use similar patterns without knowing it, but unless they go on to break the rules then there isn't a problem.

I'm not sure but that may be because of the (newish) Windows multi-clipboard, if you are using that? I believe that it saves clips in the cloud to a Microsoft server so that it can sync them to other devices. I think there was some discussion about it when it first came out. CCleaner can't touch cloud servers, they are protected, CCleaner can only clean you machines local storage. Whilst it probably shouldn't hang like that, as you have already found your quick fix for that one would be to disable clipboard cleaning. I don't know about the VPN issue, but like Stephen CCleaner I would suspect Nord have purchased a range of IPs that have been 'relocated' from a banned country. We have seen that happen before more than once on this forum. Once reported by the user to the ISP they usually get them re-registered with the geo services pretty quickly. So now that you have reported the issue to Nord it may simply dissappear in a couple of days if they re-register the IPs. I will say that there are a core of users who actively try to prevent CCleaner from phoning home. (Never realy understood that, why try to cripple something that you want to use?). No doubt if you can find out why Nord is preventing the connections they would be interested. PS. Many of the regulars here don't use the CCleaner in-app update, we check the announcements here for a new version and then download the slim installer from the builds page. https://www.ccleaner.com/ccleaner/builds

Avast wouldn't/shouldn't block it. (CCleaner is now owned by Avast). Can you tell us exactly (which website) you are trying to download/purchase CCleaner from? Also check Windows Settings>App and browser control>Reputation Based protection settings, to see if this has been turned on: (A Windows update has turned it on for some people). PS. 'Finger up the nose music' only works in a Monty Python sketch. https://www.youtube.com/watch?v=F-v6VYjUC7Q (You've got to love the socially distanced football ground).

Ignore it. I always have. It's a tool for for techies and repairpersons, which is why there is 'a lot of words' on the website. Basically it makes a snapshot (benchmark) of the state of the drive that you can then compare with later snapshots to see if anything is deteriorating over time.

Yes, Defender/MS Security Centre is now doing that, - It's because of a new setting "Potentially unwanted app blocking", you can turn it off if you want to. Note that the words used are POTENTIALLY UNWANTED. Only you can decide if you want something or not. But it seems that Microsoft have deemed that you can no longer be trusted make your own decisions about what to download/install and that they have to nanny you. Who decides if an app is classed as "low-reputation" by Defender/Windows Security is of course Microsoft themselves. (And at the moment it seems to be that if it's not in the Microsoft Store then they will give it a "low-reputation"). It's like how Google are always trying to push you to their Play Store. In the case of CCleaner Microsoft say that they are doing it because the Standard CCleaner installer may (it doesn't always) offer you another product, such as AVG antivirus, you can always decline that offer if you don't want AVG or whatever is being offered.

Not an offer of help here, (cos I don't know what the solution is), but is this only happening if you run CCleaner from the recycle bin context menu? Do you see the same thing if you run CCleaner from the Desktop Icon, or from File Explorer? Just trying to see if it may be connected to the bin in some way.

You seem to be labouring under a few mishaprehensions. I am not a Piriform employee, I am a user and volunteer - as are all the moderators here. It is not 'my programme', I do not have access to the programme code. If you choose to do a Wipe Free Space on 3 drives everytime you run CCleaner then that is entirely up to you, but it is not normal practice and is unecessary. Again: There is a CPU leakage bug in v5.69 that has been acknowledged and is being fixed. It is only affecting a minority (like yourself) who are using CCleaner in certain ways, most users aren't even aware of it. You have been advised that if you temporarily stop using Wipe Free Space on all 3 drives in CCleaner then you will not see the issue. Again it is entirely up to you whether to take that advice or not, but if you don't then until the next update you will keep having the issue. Once the bug is fixed in the next update you will no longer see the issue, and you can go back to wiping all 3 drives if you want to.

After Duplicate Finder has found files then the 'Delete selected' button is greyed out until you actually select a file or files to be deleted. Is that what you are meaning? If not then could you attach a screenshot of what it is that you are seeing.

You need to contact support to resolve licencing issues; it's not something that we can do on the open forum. (For security/privacy we can't see licence information here). You should email them at: support@ccleaner.com If possible send your request from the same email address that you used when registering CCleaner. (If that's not possible then noting that registered email address in your request, if you can, will make it easier for them to find your account). You should get an automatic acknowledgement by return email that your request has been received and is in a queue for action, if you can't see one then check your email spam folder.

You have been answered twice here already, I'm sorry if you cannot understand that answer - here it is again. Yes, there is currently a bug in CCleaner v5.69 that is causing a 'CPU leak' and slowdow/freeze in certain circumstances. Whether it happens to you or not depends on how you are using CCleaner. It is happening to you personally because you are doing a Wipe Free Space on 3 drives, it is not normal to do that every time you clean. Yes, it will be fixed in the next CCleaner update. To stop your freeze it until the update/fix is available: Stop doing the unneccessary Wipe Free Space that you are doing on 3 drives with every clean - Open CCleaner, Clean normally (without the Wipe Free Space), Close CCleaner - then you will not see the freeze.

Yes, it's a bug in v5.69 and as said above it will be fixed in the next CCleaner update. It's a problem with 'leaking' device context handles, as you say that you are not a newbie to software user then you will probably know that 'leak' means that the longer the programme is open the more of the CPU it will want to use. Closing the programme means it is no longer trying to hog the CPU. This is why with normal use most users are not even aware that there is an issue, they open CCleaner, clean, and close CCleaner - the leak does not have time to affect anything noticably. Only those who leave CCleaner open for longer times notice it, because the programme is open for longer it has time to hog the CPU. In your particular case you are regularly wiping free space on 3 drives and that is not normal usage, (Wipe Free Space is not meant to be used like that), and that will mean that you have CCleaner open for longer than it would be in normal usage. So it then becomes a race between can CCleaner finish wiping your 3 dives before the leak causes your CPU to top out, from what you describe then it is finishing the wipes but then because of the leak it has no more CPU resources to do anything else. In that circumstance force closing CCleaner (by task manage or a restart) frees up the CPU again. I suggest that if you realy insist on continuing to wipe all 3 of your drives with each run of CCleaner, which is your choice to make, then you stop wiping them until the next CCleaner update fixes the context handle leak. For now untick Wipe Free Space and just do the cleaning without the wiping of free space. (Alternatively wipe one at once, closing and reopening CCleaner between each one). Once the leak is fixed in the next update then you can go back to wiping free space every time if you want to. (But it's not necessary). PS. While SSDs can stand many more rewrites than they used to do in the early days they still have a limit on how many times they can be written to, it's just a much bigger limit than the early SSDs had.

This has been posted twice, I have answered here : https://community.ccleaner.com/topic/59091-ccleaner-hangs-while-cleaning-disks/?tab=comments#comment-322683

I believe that what you describe as 'hangs' is simply CCleaner taking a long time to wipe your free space. The settings that you have made will mean that it will take a very long time to wipe your free space, especially as you are doing it for all 3 of your drives. You have 'Wipe Free Space' selected in Custom Clean and the other settings apply it for all 3 of your drives. 'Wipe Free Space' is not meant for use on a regular basis and should hardly ever need to be used. You should have it unticked for normal cleaning. It is a tool to use when you are selling or passing on your computer or hard drive. It removes the remnants of deleted files so that they cannot be later recovered with a recovery tool. It will not 'clean up' your computer for normal use, or make it run any faster. Wipe Free Space is also not needed on an SSD and using it regularly, as you seem to be, can shorten the life of an SSD. So untick your drive if/when you do use Wipe Free Space. You then have 'Secure File Deletion' set for 7 passes, Wipe Alternate Data streams, & Wipe Cluster Tips. You do not need to use secure file deletion on an SSD. (And it can also shorten the life of an SSD if you do use it). With a modern HDD one pass is sufficent for secure file deletion, more passes are not needed on modern computers. With your disc setup I would suggest that you don't use secure file deletion, if you do then one pass only. Finally - I believe that by "your program loads the operating system very strongly" you are meaning that CCleaner is using a lot of the CPU? This is a known issue in certain circumstances, the cause and fix is now known, and it will be fixed in the next CCleaner update. In the meantime be sure to close CCleaner after using it, - it is only if you leave CCleaner open (or minimised to the taskbar) after use that the high CPU usage build up. It will be happening to you because you will have CCleaner open for a long time while attempting to wipe the free space on all 3 drives.

Yes, I did say tounge-in-cheek.

Partly tounge-in-cheek, but: Remember that it is the browser that changed things, not CCleaner which now has to catch up with what the browser programmers changed (as will all other 3rd party cleaners). So shouldn't you really be shouting at mozilla for changing things in the first place?

Requests to support are handled on a 'first come first served' basis, so new requests get queued and dealt with in order. Which may mean waiting awile for a response if they are busy. We are told that sending multiple emails/support forms can actually slow down the response. TBH though I don't see why they can't send an acknowledgement that your request has been received and will be actioned, I'll suggest it to the staff.

@Bethy54 Hi again, Things have been happening, and after some testing the cause of the rising CPU usage and computer slowdown issue has been pinned down, how to fix it is known, and it will be fixed in the next CCleaner update. (Apparently it was a problem with "leaking device context handles"). Hopefully that update will be soon, but I have no influence over when updates are released. Your posts, and having your machine checked over at Malwarebytes, has helped pin down just what the cause was. Thanks for doing that. From the testing that I did myself it does only happen when CCleaner is either left open on the dektop, or open and minimised. (Because of the nature of 'device context handles' Task Manager doesn't show it using up the CPU when it is minimised). Closing CCleaner stops it happening and frees up the CPU again. If CCleaner is not open (or not open and minimised) then it can't happen. (Because if CCleaner is closed it can't be using device context handles). What you did with AdvancedSetup over at Malwarebytes was simply to make sure that your machine did not have any malware/virus/other nasties, which is always a good thing to know and never a waste of time. So thanks again for doing that, it helped.

For those who don't have a ccleaner.ini, or don't want to edit it manually, you can apply the exclusion/workaround like this: After using Firefox close it again. Open ccleaner and go to Custom Clean. Click on Analyze Double click on 'Firefox - Internet Cache' (You may need to expand the window to see the full pathnames, but they may be the only two files there). Right click on '...\storage-sync-v2.sqlite-wal' Click on 'Add to Exclude list' Right click on '...\storage-sync-v2.sqlite-shm' Click on 'Add to Exclude list' Job done. Note also that Exclusions only apply to Custom Clean, Health Check ignores Exclusions. PS. If you don't have your Firefox synced with a Firefox account then you don't need this workaround.

Speed of defragmenting depends on quite a few things, including the total size of the drive, the free space available for the defragmenter to work with, and just what type of 'Defragment' you are doing. As said above there are different types of 'Drefragment' see the link below for more information. The larger drives available for home use these days means that of course they are going to take longer to do a full disc defrag (consolidation), the solution is to do a file defrag instead. With larger drives you are unlikely to be running out of free space, so what you want from a defrag is different to consolidating files to free up space. See this for more information on the different types of 'Defragment' that Defraggler can do, and how to specify each or a combination: https://community.ccleaner.com/topic/58213-program-increases-fragmentation/?tab=comments#comment-319520

ESET is currently doing that. You should note that the detection says 'Potentially unsafe application' which does not mean that what it is flagging is unsafe. AV's use that wording when there is something in the file that you may not want, although normally they say 'Potentially unwanted application'. (ESET likes to be dramatic). At the moment a few AV's have taken issue with the fact that the Standard CCleaner installer contains a 'bundled' offer for other software. Many free-to-use programmes (and some paid ones) include offers like that, it doesn't make them unsafe - If you don't want the offered software then simply don't accept the offer. Some AV's have also suddenly decided to take exception to CCleaner itself because it contains a Registry Cleaner - which can cause damage if used unnecessarily or incorrectly. (Some AV's are getting a bit "Granny knows best" overprotective). You can either tell ESET to ignore the warning, or try using the 'Slim' installer (which is the same but doesn't contain offers) from here: https://www.piriform.com/ccleaner/builds PS. The CCleaner installers work on both 32-bit and 64-bit, one installer does both - another indication that ESET may be being overzealous?