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Everything posted by nukecad

  1. True, it's OT. But sometimes going OT (thinking 'outside the box') helps work out just what the problem may be.
  2. As I understand it 365 is cloud based, saves everything in the cloud (if you work offline it uploads that work next time you connect) and so can sync documents from the cloud to all your devices, and any other device if you log on to 365. There again I've used an alternative to Office for years.
  3. It's telling that Custom Clean removes them but not Easy Clean. Now if we had a list of the Easy Clean defaults to compare with your Custom settings then it would be easier to see what's different between them. But AFAIK a list of EC defaults has not yet been published.
  4. In Custom Clean, on the Windows tab under 'System' do you have 'Start Menu Shortcuts' and Desktop Shortcuts' ticked? I believe they are unticked by default (which will also the be default of Easy Clean) but you may have inadvertently ticked them somehow.
  5. Hi Dave, CeeDee seems to be talking about Office 365, which is cloud based not installed. (Although it will install offline versions of the software I don't see a clean removing them).
  6. Yes it's normal. All defrag tools use different methods, and different rules/settings. All will show different levels of fragmantation depending on those rules/settings. What may be especially relevant here is that they often have settings to ingnore files with less than 'X' fragements, or files that are less than 'Y' KB in size (or more than 'Z' KB in size). Obviously if they have different settings for those then they will show different levels.
  7. I'm not sure just what you mean by "deletes Office 365"? CCleaner should not delete any programme, only it's junk files. Office 365 is online anyway so isn't 'installed' on your computer. Do you mean that your automatic login is being removed? Something else? Easy Clean uses default cleaning rules set by Piriform. Custom clean uses your own settings/preferences. Try this If it's your login that's being removed then I believe (not sure) that by default Office 365 stores them with IE passwords. Open Custom Clean and under Internet Explorer untick 'Saved Passwords' (and possibly Autocomplete form history). If you are using a different browser to access Office 365 then untick 'Saved Passwords' for that browser. (This doesn't seem to be a registry cleaner issue, but just in case - don't use the registry cleaner, especially with Windows 10).
  8. It's a known issue. The Software updater is for some reason reading various software versions differently from what the software itself says. (and Skype is one of them). It seems to be partly a Windows issue. Often the way that the software registers its version with Windows, is different to what the software itself says internally. The two things are not always consistent. We've had a thread on this recently about where Windows will put an extra ".0" in the CCleaner version number. (You can see it if you right click on CCleaner.exe and look at the version number in Properties). So if the updater reads it from the Windows listing of what programme version is installed then that might not be the same as what the programme says internally. The answer would seem to be to read it directly from the programmes .exe file rather than from the Windows listing. But it's not that simple. Trying to do that would meanhaving to scan all of your drives, for all installed .exe's, and then reading each .exe to find the version number (Which of course will be in a different place and format in each .exe). That's going to take a lot of time, about the same as a whole disk anti-malware/anti-virus scan.
  9. Don't use any registry cleaner with Win 10, they just can't keep up with the changes that Microsoft make on a regular basis. mta gave you a link to MS's official position. Dave CCleaner has indicated that they are going to move CCs reg cleaner from the 'big button' into the advanced tools section, so less people will be tempted to use it. I'm guessing that the registry cleaner removed registry entries that linked the Mouse/Keyboard USB drivers to the USB port(s). Simply unplugging and replugging the USB connections (or dongles if they are wireless) should get Windows 10 to correct things again. (I've had it happen with wirless mice seemingly for no reason, unplug/replug usually fixes it).
  10. Just in case we start to get posts about Firefox saved logins and passwords being cleared - It's not CCleaner doing it, it's AVG's password protection being too zealous: (They are still there, just being blocked). https://www.bleepingcomputer.com/news/security/avg-password-protection-blocked-firefoxs-access-to-saved-passwords/
  11. If you've not run CCleaner before, or if it's been a while since you cleaned, then it may simply be that there are a lot of them and so it's taking time? We've seen this before and one trick that usually works is to use the built in Windows Disk Cleanup to clear the initial backlog of temporary system files. (Disk Cleanup will also take a long time). After doing that then run CCleaner to get rid of the things that Disk Cleanup doesn't. CCleaner should run normally from then on.
  12. I notice that you have 'Custom files and Folders' unchecked in that CCleaner screenshot. It might be a good idea to check it if you are specifying custom locations to be cleaned.
  13. Are you absolutely, 100% sure? Many things 'Windows' will use IE files or storages spaces, it's simply a convinience for them to use the same files. eg. Skype, OneDrive, and many other applications use IE storage, even Edge uses some of the same files as IE. 'Live' tiles (Weather, news, etc.) on the start menu in Win8 and 10 will often be using IE files/cookies. Fair enough you have Win 7 so won't see those. But if something like one of those is running in the background then CCleaner will see the IE files as being open.
  14. You can do it manually using the disk management tools built into Windows. But it's a bit of work and entails deleting D (or another partition) to create some free space, then expanding C into part of that free space, then re-creating a smaller D. Here's a guide to doing it (from a company that has it's own repartitioning tool): https://www.disk-partition.com/tutorials/allocate-free-space.htm I've never used one of the advertised tools, the few times I've wanted to repartition a drive I've used the built in Windows tools. I have seen decent reviews about the one in the above link but have never used it, there is a free or a paid for version - your best bet is to read the reviews of a few of them yourself, particularly on technical sites and computer magazine websites. Whatever you do then if you are going to attempt this you should make a clone/mirror image of your drive before starting. (using Macrium Reflect or similar). That way if it goes wrong then you have the clone/mirror as a backup.
  15. As noted on a previous thread quite a few of these reported 'breakages' are caused by doing something that no everyday user would do. It's almost as if someone was deliberately looking for glitches in odd corners so that they can then shout 'It's all broken'. OK these things probably shouldn't happen, but have you ever seen any software without a glitch or two? Usually they are not as big a problem as some would like you to believe, in fact most people would never even notice them.
  16. Yes, but when you start with variant browsers then where do you stop? The programme database (and so the downloads) would get massive, for things that most people don't even use. Piriforms (sensible) solution is to cover the standard browsers in the main product and allow the community cover any variants by use of .ini files - notably winapp2.
  17. I can see mozilla being interested. But TBH if I was selling it I'd be talking to Malwarebytes. Pretty sure that Norton, Kaspersky, et al, would also be interested, but personally I see MB as a better fit.
  18. I've never seen the brush 'sweeping' on the taskbar icon. In my Win 10 the background 'square' of the taskbar icon slowly fills with green from left to right when CC is actively scanning or cleaning. (And turns yellow if it halts for user input, such as an open browser).
  19. It simply means that you can't host a download of the Slim or Portable installer on another website (eg. Filehippo, and other software distribution sites can only offer the Standard Installer). Only Piriform themselves can host/distribute the Slim and Portable versions. Anyone can download them if you know they are there. (Knowing they are there makes you an 'Advanced User'. ).
  20. That has been known about since before it was released, it's an issue with old Qualcom wifi drivers. It's one of 12 known issues, most of which are not serious. If you have one of those old Qualcom drivers then you will not be offered the Automatic Update to 1903 yet, - of course if you download/installed it yourself then you took the risk. NOTE- Since June 6th if you 'Check for Updates' you will be offered 1903, check that the known issues will not affect you before doing this. I suspect that is why we are now seeing some complaints about it on youtube, they didn't know to check and just installed it. You can find the up to date listing of known issues here: https://docs.microsoft.com/en-gb/windows/release-information/status-windows-10-1903 You can now stop downloaded Windows updates from installing for up to 35 days (5x 7 days), so if you do get the download you can defer the installation until you have checked if the issues might affect you. (PS. I have a Qualcom wifi driver, I knew abot the issue and simply made sure that the driver was up to date, then installed 1903 myself using the Upgrade Assistant. It's not been a problem).
  21. Because Microsoft are playing Big Brother again? Try going to the CCleaner 'builds' page and downloading the 'Slim' installer. That doesn't have the bundled offer so Windows should allow it to install. https://www.ccleaner.com/ccleaner/builds
  22. Just checking back a few couple of CCleaner versions (installed and then removed them) and they are all the same as you have noted with the extra ".0" shown in the Windows properties that is not shown in the GUI , or in the version noted on filehippo. It's never known it be a problem before which would suggest that filehippo are doing/have done something different with their version check this time round? (It might be tied in to the new CCleaner Software Updater, which uses filehippos listings and has been having issues of the same kind with wrong version number format showing for various software. If they have tried to fix this they may have inadvertently caused another issue?).
  23. That error message is interesting in the way that it says "full administrator rights". Are you using the special "Windows Administrator" account in Win 10? That account has very special privileges and should not be used as a normal Administrator account. Most people don't even know that it is there and will never see it except during the initial Windows installation. Assuming that you do have other accounts set up: Open a command window and type in "net user administrator /active:no" - without the quote marks. Then reboot and use a normal Admin account, or a user account.
  24. That is a consideration if you have old software. I still have a Win98 PC, simply because I occasionally use a full copy of AutoCAD on it. You can get updated AutoCAD, they bring out a new version each year, but it's a yearly license now rather than buying it outright, and it's pretty expensive for a license. (Free alternatives are available, but they are not AutoCad if you get what I mean).
  25. With Win 7 coming to end of support have you considered upgrading to the latest Windows 10? We've just been discussing it on another thread and have found that you can still upgrade Win 7 to Win 10 for FREE.
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