nukecad

It is a known long standing bug. But TBH it doesn't really affect anything functional, and is rarely noticed/reported, so it is probably quite low on the list of things to be actioned. I'd just ignore it. The devs do ocassionaly have a 'blitz' on clearing up such minor issues.

Anony has started a new thread in Bug Reporting:

The MD5 and SHA-256 file hashes for verification purposes used to be published with each new release announcement of a CCleaner update. Each new version/update of software has a different file hash. Both the Home version and Business version hashes were provided. For some reason though that appears to have stopped happening? For example here is the last set I can find published, although it's obviously of no use except for that version. https://community.ccleaner.com/topic/59664-ccleaner-v5758238/#comment-325532 I'll flag this up to the staff to ask why they are no longer being provided. In the meantime I suggest that you email support again asking specifically for "The CCleaner v6.07.10191 buisness version MD5 and SHA-256 file hashes for verification purposes". Note from that link above that you will have to be specific about which buisness edition/version you have, - and if you want the installer or application hashes or both.

It's unlikely that anything has happened to your drives, it's probably just that Windows can't see/recognise them. I assume that we are talking about physical drives, either HHDs or SSDs, and not virtual drives. That isn't a problem that CCleaner would cause, unless there is something very unusual about your system. However I'm not sure what you are meaning by: CCleaner doesn't include anything that would update firmware, can you explain more just what you did? If as I suspect the drives are just not being recognised then do the following: Open the start menu and type: device That should show you the Device Manager, click on it to open it. In the list click the arrow next to 'Disk drives' to see what drives Windows thinks are connected. On the menu at the top click 'Action' then 'Scan for Hardware Changes'. Has that now found your drives again?

Hope that all have a good time. (I've just got an early Christmas present from HMCTS, a summons to do jury service in January).

I don't use the CCleaner browser myself; but see if the following is any help:

That's not the same as I found then. So you are saying that no update was showing at all but a software got updated anyway. Can you tell us what particular software it was that updated? Did you actually see that apps updating screens when you clicked 'Make it better', or did you just notice later that it had been updated? PS. Health Check uses it's own cleaning rules and so will often clear things that you have unticked in Custom Clean. I am not aware of Health Check clearing anything 'extra' that would not be cleared as long as it was ticked in Custom Clean.

Mmm, if it was just a drive not recognised problem then a reformat may have been a bit hasty. (No matter what Windows error messages say there are often other solutions). Oh well.

As far as I am aware you can only specify one destination drive to recover files to, so you will probably have to do the recovery in stages to fit the smaller SSDs, with a new scan each time. (Moderator @Augeas knows this Recuva stuff better, so you may want to wait and see if he replies). It's probably safer/better to do it that way anyway, but it is going to take longer overall. Even if you hadn't formatted the drive you would have had to split the files up to fit onto the smaller SSD drives. These guides may help if you haven't already seen them: https://support.piriform.com/hc/en-us/articles/360045667371-Recovering-your-files#where-should-you-place-recovered-files--0-4 https://support.piriform.com/hc/en-us/articles/360048890271-Recovering-files-from-damaged-or-reformatted-disks-with-Recuva#to-set-recuva-to-recover-files-from-damaged-or-reformatted-disks--0-1 And this may help you with sorting/selecting groups of files to recover to each SSD: https://community.ccleaner.com/topic/31488-selecting-multiple-files-for-recovery/?tab=comments#comment-187494 Of course the optimum solution would have been to have a backup of the files on another drive or drives. If the 10TB drive has now been 'fixed' you could use that as a backup drive in future, (but personally I wouldn't fully trust a drive that had already failed once).

So you were using the Duplicate Finder. Your first issue is the part I've bolded in quote above - pressing/clicking the icon on the taskbar. It isn't a bug, that's simply the way that Windows is meant to behave with apps that are showing on the taskbar. Any app that is open will show an icon on the taskbar. Once an app is open then if you click it's taskbar icon whilst it is open it will minimise to the taskbar. It is still open, it has just been temporarily moved off the screen - and clicking the icon again will restore it exactly as it was. (Give it a go with any app that you have open and showing on your taskbar, you'll see that clicking it's taskbar icon just minimises and clicking the icon again restores it). Your second question was regarding the .txt file you can output from Duplicate Finder. That file is just for your reference, it can help you look at each set of duplicates and decide which you want to keep. It can be handy if there are a lot of duplicates - but see below if you have a lot of duplicates found. You cannot 'Import' such a .txt file back into Duplicate Finder, it's designed like that for a very good reason. There is no way that CCleaner can know if that txt file is still valid, since you made the txt file you may have deleted some duplicates or made some more. For that reason you have to do a new scan for duplicates each time you use Duplicate Finder. That statement concerns me a bit, I suspect that "awful lot of stuff" may be system file duplicates that need to be there; removing them could cause your computer to stop working properly. Please read this: ~~~~~~~~~~~~~~~~~~~~ There are a few things to be aware of when using Duplicate Finder: It's main use is to find duplicates of your own files, photos, documents, music, etc. that you may have saved or copied to more than one place. You should leave the system files alone, always set duplicate finder to ignore them. (unless you have a specific problem with some system files). Many system files need duplicates in different places, and if you delete those duplicates some things may/will stop working properly. Even with your own files remember that 'photo 01' in one folder may not be the same as 'photo 01' in a different folder - so it's usually best to untick 'name' and search on file size/contents rather than name. Only delete something if you are certain that you don't need/want it. If you don't know exactly what any duplicate file found is then it's best to leave it alone. You can output a list of what has been found to a textfile if you want to check them out further before deciding if you want to delete them. You cannot import that textfile back into duplicate finder, things may have changed since you made that textfile so a new scan is needed each time you use duplicate finder. Once you have decided which, if any, files to delete then you can use the tickboxes to delete one (or more) of the duplicates. When using the tickboxes then you have to select them one by one, there is no 'Delete All' button - that would be just too dangerous and you could very easily delete (hundreds of) things that you want or need. There is more information on using Duplicate Finder here: https://support.piriform.com/hc/en-us/articles/204950144-How-do-I-use-CCleaner-for-Windows-Duplicate-File-Finder-#duplicate-finder-only-searches-for-files-via-the-categories-you-select--0-2 ~~~~~~~~~~~~~~~~~~~~ Personally when using the Duplicate Finder I usually use these settings: This is set to search my C: drive for my 'true' duplicates, not just files that happen to have the same name. In fact files with the same name will not be found unless their contents are identical. It's set to ignore the System files - as well as ignoring empty, hidden, or write protected files. Note in particular those "Ignore's" - those are as important if not more important than the "Match by's".

@Briano This thread is from 2009 - so not relevant to Windows 10, and obviously CCleaner has also changed a lot in the past 13 years. If you are having an issue then please start a new thread, describing what is happening (or not happeneing when it should) for you.

Thanks for reporting this. I have managed to repeat the problem, but only the once. I rolled back Irfanview a version and then opened CCleaner and ran Health Check to test it. It found the updated Irfanview version and showed "1 apps to update". I clicked 'Security' and it did still give me the tickbox option not to update, which I unticked. However, going back to the Overview 'Security' was still showing "1 apps to update" despite the tickbox being unticked. Back into 'Security' - no updates were showing. Back to Overview and 'Security' was still showing "1 apps to update". Clicking 'Make it Better' did update Irfanview to the latest version. So on that occasion unticking the box obviously hadn't worked correctly. It seems to have done only half of the job it should have, what most would consider the unimportant half. Could I ask/ check if that is also what you saw? It's not quite what you describe in your post, but I may just have gone into more detail. Next: I then rolled back the Irfanview version again, opened CCleaner, and ran Health Check again, again I unticked the checkbox for the update. This time when I went back to Overview it had correctly been removed from 'Security' which was showing "0 apps to update". Clicking 'Make it Better' did NOT update Irfanview to the latest version. Every time that I have tried since Health Check is behaving as it should and not updating if the app has been unticked. So it looks like an intermittent, or even one-off, bug in v6.07. (Bugs like that can be a PITA to track down). I've reported it to the staff to be investigated and fixed. PS. There are another couple of ways that you can prevent the automatic software updating in Health Check Pro. Go offline before running Health Check. If it's offline then it can't check for or fetch any software updates. Always use Custom Clean not Health Check.

Vea aquí cómo cancelar su suscripción: https://support.piriform.com/hc/en-us/articles/360020674812-How-do-I-manage-my-CCleaner-subscription-#how-to-cancel-your-subscription--0-3

To expand a bit on what Nergal said: Quite a few apps, and Windows itself, use those Edge and IE temporary areas as a convenient location for their temporary files. Why make a new storage area for temporary files when those are already there as standard? (In fact Edge still stores some of it's temporary files in IE's temporary storage areas). So even if you never use those browsers other things will be filling those areas with temporary files.

Without knowing exactly what you saw its difficult to say. But the Google Store does have a habit of putting unrelated advertising on pages. Sometimes, especially on a phone, those adds can look like they are part of the page, when of course they are just advertising that Google has put there. The wording of the ads is also often devised to tempt/trick you into thinking that you must click them. If you visit the page again Google will probably put a different ad there. So yes, if anyone else had put it there then you would say that the page had been hacked. But it's Google's Store, and so it's their own dodgy advertising and not a hack. Many people dislike Google for their use of such dodgy advertising and other such behaviour. Of course Bitdefender, or any other AV, will not react to it because it is official Google advertising. If you do click it your AV won't react to the download because it's coming from the Google Store so seen as approved. A good browser adblocker has a better chance of blocking the ad so you don't see it in the first place, but only if you are looking at the Store in a browser and not if you are using the Google Store app on an Android device.

Ah, of course Portable wouldn't include the PO. It's still a bit odd that you had the portable.dat file in the installed CCleaner folder though. Had you somehow put it there yourself? Or had it come from the issue a few months back where portable was seemingly updating and installing itself?

Odd, Possibly something went awry in the update/install? I'd just do an over the top reinstall. Download the Slim installer from the Builds page and double-click it to reinstall CCleaner. https://www.ccleaner.com/ccleaner/builds Don't uninstall the old one first and the new install will pick up your licence and settings. PS. Have you been using a registry cleaner other than the one in CCleaner itself? That might have removed the registry entry that tells CCleaner to display the PO icon.

When you purchased on 31/12/2021 was that at a special offer price? (And the renewal is at the full price - with a lesser discount?). I believe that message is a standard renewal offer for existing customers rather that one of the special offers. (You'll probably get another couple as it gets nearer the expiry date). As you still have 74 days on the licence then I'd suggest that you wait and see if there is another 'New Year' special offer this year. There are various special offers throughout the year, some have different discounts, some are country/region specific. You have to keep your eyes open, and maybe keep visiting the purchase webpage when you are getting close to your expiry date, to see what price is being offered. TIP- If you purchase a new licence at at an offer price then use the same email address that you used for your existing licence. That way if there are less than 90 days left on your existing licence then your existing licence will be automatically 'merged' to the new one and the day remaining on the existing licence added to it. (It takes up to a day for that automatic merge to happen). If you can't/don't use the same email address (or if there are more than 90 days on your existing licence) then you can email support@ccleaner.com and ask them for a manual 'Licence Merge' of the old and new licences.

CCleaner is a junk file cleaner, it doesn't 'block' things. Can you explain more just what you are doing, and what is happening? Or what is not happening that you expect to happen.

Where did you get that email address from? The correct email address for support is: support@CCleaner.com Emailing your query to that will get an automated acknowledgement then a contact by an email from a support agent. Alternatively you can also raise a support ticket using the form on this page: https://support.piriform.com/hc/en-us/requests/new?ticket_form_id=86507 (Set the 'Product' field to 'CCleaner for Android'). I'm not sure exactly what is going on here, but I suspect that the photos may still be there and it's a listing/pointer to them that has been cleared. Even if they have somehow been deleted from the phone then they may still be recoverable, especially if you have sync and/or backup enabled. See these for more info about recovering photos deleted from Android, and backup/sync: https://support.google.com/photos/answer/6128858?hl=en-GB&co=GENIE.Platform%3DAndroid https://support.google.com/photos/answer/6193313?co=GENIE.Platform%3DAndroid&oco=1

Yes that's expected behaviour. Creating a wildcard entry in the 'Cookies to keep' list will remove any entries that match that wildcard from the 'Cookies on Computer' list to show that they won't get cleared. Perhaps 'Cookies on computer' would be better named 'Cookies to clear'. (Personally there's a few things I would have worded differently, but that's up to the developers. They do sometimes change wording when we suggest it).

It's not a good idea to put your registered name and licence key on display where anyone could see, and steal, it. I have removed them. See 'CCleaner is registered, but you can't see the Manage Subscription button' on this page: https://support.piriform.com/hc/en-us/articles/360020674812-How-do-I-manage-my-CCleaner-subscription-#ccleaner-is-registered-but-you-can-t-see-the-manage-subscription-button--0-5 It does seem odd though that your screenshot shows that Auto Extension is enabled but there is no 'Manage Subscription' button showing? (It should be above the note about billing). You can use the 'Contact Us' button on that linked page to raise a ticket with support, they should be able to sort things out for you. Or, if you prefer, you can send them an email to support@ccleaner.com If sending an email it's best to use the same email that you used when purchasing CCleaner, or at least tell them what that email was.

If it is in the 'Cookies to keep' list then Custom Clean will leave them alone. Smart Cleaning uses the Custom Clean rules so will also leave them alone. To be more specific to your question they would not be included in the Analyze so wouldn't be cleared that way either. The same goes for your wildcard example, all cookies that match the wildcard syntax will be ignored and Custom Clean will leave them alone. However; running Health Check will still clear them (apart from the ones that are there by default). Health Check always uses it's own rules regardless of your Custom Clean settings. (Sometimes that can be handy for a one-off clearing of the cookies that you normally keep). Of course if you have your browser set to clear cookies on exiting/closing then it will still do that. CCleaner can't change what you have told your browser(s) settings to do.

CCleaner Pro licences are usually valid for 1 or 2 years, but can be for longer depending on just what you purchased, special offers, etc. See: https://support.piriform.com/hc/en-us/articles/204044434-How-long-is-my-license-valid-for-

I assume that you mean VLC Media Player. It's always best to check an applications website for the latest version, if you 'check for updates' in the application itself they will often say you are up to date even when there is a newer version available. There is a new version of VLC released, 3.0.18 Vetenari: https://www.videolan.org/vlc/releases/3.0.18.html CCleaner has been offering it for about a week. (It was actualy offically available from VLC for a couple of days before VLC put it up on their website - if you knew where to check). However if you 'check for updates' in VLC itself it may still tell you that you are up to date with v 3.0.17. (Mine did that). That's simply because such updates are 'metered out' to different users at different times to avoid overloading the update servers. VLC will get round to offering it to you soon. You can wait for it to be offered in your VLC, or if you want it now you can update it yourself, or let CCleaner update it for you. From the websites of your other two apps: The latest Calibre is v6.9, released on 25 November: https://calibre-ebook.com/whats-new The Latest PeaZip is v8.9.0 released 9 October: https://peazip.github.io/peazip-64bit.html I note that PeaZip does seem to get an update every 2 months so it's about due for one now, CCleaner may have picked up a new PeaZip release before it has been put up on their website. If you already do have those versions and CCleaner is offering you something else then please let us know just what CCleaner is offering you. A screenshot of the Software Updater would be clearest.