nukecad

This sounds more like a different issue which is known about and is not a CCleaner issue, it's an issue with Avira antivirus which is triggered by running any cleaning app. For some reason Avira was/is storing needed files in a Windows temporary folder. So when a cleaner, any cleaner, clears that temporary folder some apps that you use regularly stop launching. Although it isn't caused by CCleaner (or any other cleaner) we do have a work around you can use until Avira fix it. See:

Any way that you like. Neither should cause any further harm as long as you don't try to write anything to the drive. To avoid further dissapointment I'd regard the files as already lost, so anything that you might get back is a bonus. It then becomes a question of how much time and effort you want to put into it. Writing something new to the drive could overwrite what is still there meaning you then have no chance of getting it back. At the moment Windows won't let you write to it anyway, it thinks there is no free space. Recuva doesn't write to the drive it just scans/reads what it can. Partition wizard would write a bit but it should only be in the system part of the drive. I can't speak for what your friend with Linux might try. Like you I'd bin an unreliable drive and replace it, so at the moment it's just a case of seeing if you can recover any files off it first. If you don't want to get back any of the files that were on it, or if you have backups of them, then I'd just bin it. That's why it's always recommended to make regular backups of your files, either on a seperate drive or in the cloud. It's much easier to copy files from your backup to a new drive than to try and get the original data back off a broken or infected drive. Many go even further and make a regular 'mirror' backup of their whole system - Windows, installed apps, files, the lot - so it can all be restored if their main drive fails or gets corrupted/infected. But even those who do make regular backups/mirors of the stuff on their computer often forget to also backup any original files that have only been saved on removable drives such as thumb drives.

I doubt that Event is relevant, it's from 2016 which is presumably around when you bought it and you have been using the drive OK since then. Interesting about your friend with Linux. It might just be that he can read it, Linux can read Windows drives and being a different OS it may be able to see something that Windows can't. If he can see the files then he can copy them off for you and put them on another Windows formatted drive, or up in the cloud, or email them to you, etc. (PS. You can get apps for Windows that will read Linux drives, but it's not built in). Other than that. I think your best option is to see if partition wizard, or similar tool of your choice, can restore the file system without losing the data. (It might be interesting to know what the tool says that it's formatted as currently, it must have some structure if Windows can give it a drive letter). Or see if you can reformat it and then try to recover the data. EDIT. Thinking about it though - Windows can see the drive, it's given it a drive letter, so it might be worth seeing if Recuva can get any data off it as it stands before altering anything. If you are trying Recuva then there's a section for it on this forum where experienced users can help if needed.

Hi, Firstly I have removed your attachments. They appear to have been corrupted somewhere during posting, and in any case they appear to have been backups from the CCleaner registry cleaner and not invoices at all. For your security you should not post invoices on an open forum anyway, anyone could get your personal details from them. Regarding your mistake in purchasing 2 licences: Rather than letters you should email support@ccleaner.com explaining what has happened just as you have done above and giving the purchase references. Mistakes like this do happen and they should be able to quickly sort things out for you.

Great, so it isn't what I suspected it might be. (Those 1TB & 2TB thumbdrives sold at very low prices are fakes with only a fraction of that capacity and become unusable if you exceed their real capacity). It could simply have failed after 5 years use, especially if it's in regular use. Flashdrives drives don't last forever, they have a maximum number of write cycles. More info: https://www.usbmemorydirect.com/blog/how-long-do-flash-drives-last-usb-drive-lifespans/ Could you post a screenshot of the properties, in particular showing what the File system is, eg: You say that it shows zero Free space, but what does it show for Used space? This is a working 2GB thumbdrive that is formatted to the FAT file system: If however yours shows something like this: Then that indicates that for some reason it has become RAW - ie. unformatted/unpartitioned. (No space used or free) Although I would expect Windows to be asking you if you wanted to format it if that was the case. Some third party partitioning tools can change a RAW partion to a useable partition without losing any data that is on the drive. It's not something I've ever had to do, but here's the process in one such tool (there are others) - have a read of the article, there are various ways of doing it although some will lose the data: https://www.partitionwizard.com/partitionmagic/convert-raw-to-ntfs.html (Just as an aside: do you use Linux? If so is there any chance that you might have formatted the drive to a Linux format so Windows can't read it?) If it isn't RAW (or if you convert the partition but lose the data) then you could give Recuva a try to see what it can find and get back from the drive, the Free version is all you need and does exactly the same job of recovery as the paid for version. https://www.ccleaner.com/recuva https://support.piriform.com/hc/en-us/sections/360010251491-How-to-use-Recuva

Could you tell us what make and size of drive it is? Do you know what filesystem it has been formatted with? eg FAT, FAT32, exFAT, NTFS, etc. (Although that's probably not too important at this stage). Where you bought it and how long you have had it may also be relevant. (I'm suspecting that it may be a 1TB or 2TB thumbdrive bought off Amazon, eBay, etc. - but I could be wrong).

Who did you email, ie. what email address did you send it to? Did you use your same email address that you used when you purchased CCleaner? Have you checked your email spam folder? Sometimes replies can end up in there. Have you tried the licence lookup tool? Use the same email address that you used to purchase. https://www.ccleaner.com/support/license-lookup Note that the lookup tool is currently working for some but not for everyone, they are working on fixing it.

In the UK we say 'woods' rather than forest, It means the same.

You can ask by emailing support@ccleaner.com They will be able to advise what would be the best way to do what you are asking.

Not the first time we have seen that happen and cause some confusion with the includes/excludes, etc. And I'll admit that I've done it myself and looked all over the place for the 'error' - until I realised it was unticked and 'my fault'.

Presumably you also have 'Run Speccy in tray when the computer starts' ticked? Has it been shunted into the tray overflow (the up arrow)?

There are a few ways to find the drive model, probably the easiest is to open Task Manager and look there: This is the Crucial SSD in this laptop: You can also find it at Device Manager>Disk drives One other thought occured to me, check that TRIM is enabled for your SSD. On a Kingston it should be enabled by default, but still a good idea to check. This tells you more about it and how to check: https://www.kingston.com/unitedkingdom/en/blog/pc-performance/ssd-garbage-collection-trim-explained On a more general note. The question of defragging SSD's or not has become a bit of a contentious one. Many articles and advice givers just repeat the advice not to do it, but without really knowing why and often giving the wrong reason why. I have to admit that I was disingenious above. Although you can defrag a SSD without harming it other that using up write cycles - it isn't going to make much difference, if any at all, other than giving you the feeling that you have done something 'good'. This from Crucial tells you the same: https://www.crucial.com/articles/about-ssd/should-you-defrag-an-ssd That tells you that although defragging a SSD won't harm it (just use up some the write cycles), it doesn't do much anyway. "At best it won't do anything, at worst it does nothing for your performance and you will use up write cycles." TBH I've now come to consider 99% of the defragging that is done world wide on HDDs to also be unnecessary, it just gives the user a sense that they have done something 'good'. Defragging drives is something that was wanted/needed years ago, but technology has moved on and it isn't so important now. It doesn't really matter to a modern computer if the files on a drive are fragmented, it might make a fraction of a second difference loading them from a modern spinning drive and none at all loading them from a SSD. Defragmenting is not going to magically make any more space on a drive, it just moves things about. So it's merely become a Tetris like game of showing you a drive map with lots of coloured blocks and then moving them all together to show a prettier picture. (Do I still defrag spinning drives? Yes, because I've been using computers since the 1980's, and over many years things become a habit even though you know they are now just that and nothing more. But I'm weaning myself of doing it). You might have noticed that the Windows defragmenter/optimiser no longer even shows you such a drive map, if it's not there then no one gets bothered about it in the first place, If you are interested in the whole subject of defragging SSDs (and why Windows still does it) then this is a good in depth article about it all, although it's from 2014 so a bit old now: https://www.hanselman.com/blog/the-real-and-complete-story-does-windows-defragment-your-ssd

'optimisation not available' from Windows indicates that Windows is seeing something odd about the drive. Defraggler goes by what Windows tells it the drive type is. You might want to try this, it might even fix the 'not available' in Windows: https://community.ccleaner.com/topic/61734-drive-listed-as-ssd-instead-of-hdd/#comment-333325 Next thing, did you run the Windows optimiser from File Explorer? (Right-click the drive>Properties>Tools). That can sometimes cause the 'not available' so if you did it that way then try running it from the start menu instead. Open the start menu and type: defragment, the app should pop up after you've typed 3 or 4 letters, click on "Run as administrator". If that still doesn't work then: You can defragment SSD's, the old articles about not doing so are based on the limited number of write cycles that the early SSD's had. Regular defragging would use up the write cycles, thus shortening the life of the SSD. Modern SSD's still have a 'life' of write cycles but it's many times more than the early ones did so an occasional defragging is not the same issue. (Windows itself will defrag an SSD now and again). So you should be OK running a defragment with Defraggler if you want to. However you may want to try a few other things first, and of course try to fix whatever the issue is. You could try booting into Safe Mode and running Windows Optimiser/Defragmenter from there to see if it will work. (Method 4 in the link below). If you can get it to run once that will possibly fix whatever is causing the issue. Another way of trying to fix it is to run chkdsk, Method 5 here: https://www.partitionwizard.com/clone-disk/optimization-not-available.html If you are comfortable using the registry editor then if the chkdsk doesn't fix it Method 3, clearing registry keys, may be worth a look. Just for info what Make/Model is the SSD?

If you have securely deleted files the what was the data in the files gets overwritten, typically with zeros. Once that is done then all any recovery software can find where those files used to be is all those zeros, ie, an empty file. That is precisely why you use secure/permanant delete, so that there is no chance that the contents of the deleted files can later be recovered. However the filenames themselves will remain in the Windows Master File Table, marked in that table as a deleted file. Eventually they will be overwritten by new filenames as new files get created. So you may still be able to see/recover the old filenames, but there is no data where those files used to be, only zeros. In that case the recovery software (Recuva) can see from the MFT the filename and the location on disc where the start of the data for that file used to be, It will recover everything it can from that location, but if it's been secure deleted then that's just a load of zeros, an empty file.

I don't see it as a problem, just interesting.

The 12029 error is usually an indication that something is blocking the connection to the CCleaner licensing server. It could be a fault somewhere on the internet, in which case then as the message says try again later. It could be your antivirus or firewall settings. Try pausing/disabling your antivirus (and any other internet security apps you may be using) while you licence CCleaner, don't forget to un-pause/re-enable it afterwards. If that works then you will probably want to whitelist (allow) CCleaner in your antivirus. If you don't do that then CCleaner may not work properly as your AV may still be blocking it's connections. If you are still having problems then email support at support@ccleaner.com

I was intrigued by this subject - so tried something and got an interesting result. I found that in certain cases CCleaner's Duplicate Finder can work on Networked drives. It depends just what type of network it is, and how the drive is networked. I have a drive connected to my router (BT Smart HUB 2), it's plugged into the USB port on the hub. (Currently it's a thumb drive, but I have had a HDD on there as well for doing backups). That drive is mapped as a Network drive, (Z), on both my laptops, with the folders shared so that both laptops can read and write to it over wifi. I deliberately created copies of a small text file and a jpeg image on that drive. Then I fired up CCleaners Duplicate Finder, Include>Add, browsed to the 'Z' drive no problem, and made the include for all file types. Searching 'Z' drive found the duplicate files. I selected the duplicates and clicked 'Delete Selected' - the duplicates were deleted. Checking in File Explorer the duplicates are indeed gone. OK it's a Windows mapped drive not a Samba share, so the comments from @johnccleaner still stand. It is still interesting though that Duplicate Finder was able to do what it did on a shared drive connected over wifi on a Local Area Network. Although perhaps not that surprising, it's not that different to plugging a drive directly into a USB port on the computer. However trying to go further and set a certain filetype for cleaning on the networked Z drive, as an Include in Custom Clean, it wouldn't let me. Which is as expected, it would be a security hole if you could do that and delete original files from such a drive.

That message can sometimes happen with any Android app, one reason is if you've ever downloaded the app to a different Android device using the same Google account. There are other causes. You can sometimes fix it by cleaning out the PlayStore app data, or removing/re-adding your Google account. Fixes 2 & 3 here: https://www.minitool.com/news/this-app-not-be-optimized-for-device.html

Recuva won't/can't recover from rewritable DVD. It isn't meant for optical drives. There are tools that can (google) but whether any tool will be able is going to depend on just how the DVD was erased.

With regard to deleting any selected duplicates - If they are locked then CCleaner won't be able to delete them, nothing should be able to delete them. That's why you lock things, to prevent them being altered or deleted unless/until you unlock them again first. With regard to backups- It will find duplicates using whatever you have told it to look for as being duplicated. If you tell it to look for names and nothing else it will find all files with the same name. If you tell it to look for size and nothing else it will find all files of the same size (whatever their name). If you tell it to look for name and size it will find all files with the same name that are also the same size. And so on. It will (should) always find backups - because both the original and the backup will match whatever you tell it to look for. Backups will have the same name as the original. They have exactly the same contents so will be the same size. They will have the same modified date. That's the whole point of a backup - it is a deliberate duplicate in case you lose the original. If it wasn't identical to the original then there wouldn't be much point. If you don't want Duplicate Finder to find your backups as duplicates then simply add your backup folder path as an 'Exclude' in Duplicate Finder. If a path is excluded then it won't be searched. TBH though your backups should be on a different drive to the original files, so just don't search that backup drive. If the backups are on the same drive as the originals and that drive fails then you have lost both the originals and the backups.

I'm going off the fact that the OP says CCleaner is generally reporting about the same amount (in this case 700 mb) each time - that's usually a sign of a corrupted bin. As said; the way to check that is by using Custom Clean and seeing what it says that 700 mb actually is. Even if it isn't the bin using Custom Clean will tell you just what it is.

As it's just affecting Outlook and not others then it wouldn't appear to be the mouse settings, but you may want to check them anyway. Click on the Start button and type Mouse to bring up the settings controls. Do a Restart (not shutdown) of the laptop to see if that solves the problem. How many emails are in the folder? With Outlook smooth scrolling may stop working if there are a lot of emails (more than 100?) and it will seem to jump instead. Did you run the Driver Updater in CCleaner and maybe updated the mouse driver? Try changing it to the generic mouse driver, see "Scrolling with the wheel" here: https://www.msoutlook.info/question/441 A bit more unusual but another thing to check is your keyboard. Pressing and holding a key can change how a mouse behaves, particularly keys like shift, ctrl, fn, cursor keys, etc. If a key is 'sticking' then that could cause a mouse to behave oddly in certain apps. Clean the keyboard, under the keys. As it's a laptop you probably can't pop the keys off so do as best you can with a cotton bud or similar, give under the keys a blow with compressed air if you can.

If you are constantly seeing the same large amount of trash then you probably have a corrupted recycle bin. It's a fairly common issue, but most people don't notice a corrupted bin unless they use a cleaning app like CCleaner. You can check by using Custom Clean instead of Health Check. Make sure you have 'Empty Recycle Bin' ticked under 'System', then do an 'Analyze', and see what it says for the recycle bin. If it's saying there is a lot in there, click 'Run CCleaner' and then Analyze again - if it still says the same for the bin then that's a corrupted bin. See below for how to fix it. This one is fine, but it shows you where to look: It's simple to fix a corrupted recycle bin, see the 4 steps here:

Well of course it has to be able to access/read the files data to recover them, but I don't think that is what you are asking. I'm guessing what you really mean is are any of them transmitted anywhere online? The answer is no, they stay local. The data that can be recovered is read from the source drive into your computer's memory and then written to the destination drive, there is no need to send it anywhere else. If you are still worried about the posibility then simply go offline before running Recuva. It's a good idea to be offline anyway if you are trying to recover deleted files from your System Drive (usually C:), it prevents any Windows Updates, other updates, etc. from possibly overwriting what you are trying to recover.

The offer is genuine. La oferta es genuina.