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Everything posted by nukecad

  1. I remember having a similar problem a while ago (about version 5.30 to 5.33 ?), but mine was a bit more severe and the buttons stayed greyed out until I force closed CCleaner. I captured some debug logs and it seemed to be an issue with CCleaner trying to check for updates but not making a connection. Try turning off your internet connection (flight mode if you have it) then running CCleaner and seeing if that stops the lag happening. CC should recognise that there is no internet so won't try to look for an update. It's not a regular workaround, but it would point out if that is the issue here. EDIT- You could also try unticking Options> Settings> "Inform me of updates to CCleaner", to see if that makes any difference. (But I think that it still checks, just doesn't tell/bug you if it finds one).
  2. I believe that you use Firefox? Firefox should show the actual link address at the bottom left of your screen, just above the taskbar, when you hover the cursor over any link, shortened link or not it will show the full address. (Addresses for images, ads, etc. being loaded by a webpage also flash up there). If you want a copy of the address then right click the (shortened) link and 'Copy link location', you can then paste that into a text editor or anywhere else. Try it with the 'Posted ### ago' or the 'Quote' or 'Edit' links on any forum post here.
  3. It's just one of those things done for efficiency, (or neatness if you prefer). Why create a new temporary file location for each (MS) programme when there is always one already sat there waiting to be used? It also makes temporary files easier to find if they are all in the same place. Handy for apps like CCleaner. This would not clear out temporary files put there by applications other than IE. And as I say above at least one file is put there by CCleaner itself.
  4. It all depends what you have been doing, how much screen time you have had, which sites you have visited, how often you clean, etc., etc. You can visit a website and it will put one cookie on your machine, visit another and it could be over a hundred cookies. Sites with a lot of adverts or links can put a lot of temporary junk files/cookies on your machine. News (and newspaper) websites also tend to leave a lot, as do shopping sites (Amazon, ebay, etc). Having an adblocker can make a big difference, telling your browser to clean itself on closing can make a huge difference. I just tried this with Firefox, give it a go yourself with your own browser. Run ccleaner to dlete everything, open Firefox, (no Adblocks), and go to the amazon home page (give it about 5 minutes to let it fully load, you should see all the addresses its loading at the bottom of the window), close Firefox. Analyse with CCleaner. Result- Firefox internet cache 15,723 KB 372 files. Run ccleaner, open Firefox (with Adblocks on) and go to the amazon home page (let it fully load, ), close Firefox. Analyse with CCleaner. Result- Firefox internet cache 9,204 KB 245 files. Now do it again but this time set Firefox to never remember history and to delete cookies on closing. (Adblock still paused). Analyse with CCleaner. Result- Firefox internet cache 537 KB 28 files. So you can see that what you do, and your browser settings, can make a huge difference.
  5. I decided to take a closer look at just what these reappearing file in 'Temporary internet files' could be, so took a look at one before cleaning it. On my computer the regular reappering file is- C:\Users\*****\AppData\Local\Microsoft\Windows\INetCache\IE\*******\auto[1].htm When I examine this file further I find that it only contains the string '$$$|0|5.43.6522|0|$$$'. That looked familiar so I pondered for a while - '5.43.6522' just happens to be the current CCleaner version number, so it looks like CCleaner itself is putting the file there. I did a bit more playing to try and track down just when it was getting created, I'm not sure but it seems to be created so that the updater can check it against the Piriform server to see if your version is the latest or not.
  6. Other Microsoft apps also use IE storage locations, that's why you see stuff there even if you never use IE. For example skype will put temporary files there, but it could be any MS app or service that's doing it. And of course cleaning IE files from within IE will not clean those. That particular one is a temporary file. When it is deleted it gets recreated by something.
  7. Are you saying that the pop-up is now showing if you try and clean when Firefox is still running? If not then are you using winapp2? (I'd guess not), or have you previously saved your settings to a .ini file? If you have a saved .ini file then any changes you later make to the settings in the main programme will only be temporary and will reset to the .ini settings next time you open CCleaner. At least you now know why Firefox was being skipped, and that anything else that is still running will be skipped.
  8. I've also had the Malwarebytes 3.5 trial running for the past 2 weeks and it didn't remove my CCleaner. I would check Norton's quarantine list to see if Norton has been removing it: https://support.norton.com/sp/en/uk/home/current/solutions/v6200368_ns_retail_en_us If Norton has been removing it then you can 'restore & exclude' so that it won't remove it in future. (Norton has been known to falsely flag CCleaner in the past. All AV's occasionally flag something they shouldn't. https://forum.piriform.com/topic/47601-ccleaner64-and-norton-sonar/?tab=comments#comment-279472). If it is Norton in this case then I'm sure the CCleaner admin would like to know.
  9. Ah, so simple that we had assumed that you would have already checked that that was checked. Good to hear it was easy to get it back how you want.
  10. nukecad

    Version 5.43

    To balance this I have Win 10 1803 and have no functional problems with CCleaner (free) at all. The thing is that Personal Computers are, well personal. Meaning they are all different and are set up slightly differently, with different programmes installed, etc.. Often when you get a lot of reports about a problem the first job is to try and work out what is common between those having the issue. It's usually one other programme (often an Anti-Virus) that all the affected users are using that is causing a clash. (Most of the recent problems seem to have been a clash between CCleaner and Kaspersky - Another thread reported yesterday that this has been fixed by the latest Kaspersky update). Having said that; Windows 10 is bit of a problem for all programme developers. Gone are the days when there were a number of years between major changes to Windows with a new version. Win 10 is evolving all the time, with major functional updates every six months. This keeps programme developers on their toes as they try to keep up with what Microsoft has changed this time.
  11. There was a similar post on Saturday. Programmes don't generally uninstall themselves, there wouldn't usually be any point in that. It's much more likely that your Anti-Virus or Anti-Malware is removing/quarantining (it in error) for some reason. Which Anti-Virus are you using?
  12. I forgot that the monitoring had a browser monitoring option. (Only available in the pro version). Documentation on the browser monitoring: https://www.ccleaner.com/docs/ccleaner/ccleaner-settings/changing-monitoring-settings-ccleaner-professional/browser-monitoring
  13. I've never seen that option in CCleaner, - how would CCleaner be supposed to know that you have closed your browser? There is an option to do this in Firefox itself, which is maybe what you are remembering? In Firefox go to Tools> Options> Privacy & Security. (If you can't see the Tools menu then just type 'about:preferences' into the address bar). The second and third sections there allow you to set if Firefox will keep or delete your History & Cookies when you close it. There is an Exceptions button for cookies that you want it to keep - you will have to put the same exceptions in CCleaner (on unselect firefox cookies in CCleaner) otherwise CC will wipe them when you do run it.
  14. Just to revisit this. The issue I reported with the blank screen when playing the solitaire games has been fixed, and a few other niggles like the time it took to stack the cards at the end of a game. To get the upated 'fixed' version- uninstall the current one, then reinstall from the MS store.
  15. Microsoft themselves say not to use a registry cleaner, especially with Windows 10. The highlights of Microsoft's policy state: https://support.microsoft.com/en-us/help/2563254/microsoft-support-policy-for-the-use-of-registry-cleaning-utilities Refistry cleaners have a place as a specialist tool, but not for regular use.
  16. Good to hear you got it sorted and are satisfied that you know what the cause was. As for the updates to CC, there was a 'hotfix' to try and fix a chrome problem, then a full update to comply with the new EU data protection laws, then another 'hotfix' to correct a mistake in complying with the new laws. (and I think we may see yet another because of that new law).
  17. Because the updated part of any application needs to write itself to your disc, to the registry, etc, which is changing the memory. As noted in that quote from Malwarebytes above, it's not what CCleaner update is doing, it isn't doing anything different from normal. - It's the MB3 anti-ransomware component that is blocking many updaters not just the CCleaner one. It's Malwarebytes that needs to fix MB3 - not CCleaner, or Skype, or Visual Studio, or KeePass, or any of the others that are currently being blocked by MB3. And yes, updates from all those apps will continue to be blocked by MB3 anti-ransom until Malwarebytes fixes it. As advised by Malwarebytes - turn off the AR during updates. As for the rest about Avast, you are aware that Avast now own Piriform? (But you're not on your own with those thoughts, many don't like the changes).
  18. Usually CCleaner shows 'Skipped' when it is unable to delete files because they are still open in the background. (Although there could be other reasons). In that case you should normally get a pop-up saying that Firefox is open and asking if you want to close and clean it. Select Yes and it closes and cleans Firefox, Select No and Firefox is skipped. BUT if you have previously ticked the 'Do not show this message again' then you won't see the pop-up again, Firefox won't be closed and you will just see the 'Skipped'. You can turn the pop-ups back on again. In CCleaner go to Options> Advanced and uncheck the box next to 'Hide warning messages'.
  19. All AVs update their definitions and detection methods daily, sometimes 2, 3, more, times a day (at least all the good ones do). And occasionally mistakes get made and things get blacklisted that shouldn't be. I'm not familiar with SecureAnywhere, but this is their webpage about checking what it has quarantined: https://www.webroot.com/En_US/SecureAnywhere/PC/Content/C5_Quarantine/CH5a_ManagingQuarantine.htm If you do find that it has quarantined CCleaner then you should restore it, and SecureAnywhere will then ignore it in future scans (Unless you later tell it not to again). And if it has quarantined CCleaner then you might report it as a False Positive to Webroot so that they can check just why it did so.
  20. Seems simple enough to go to Settings> Privacy> Activity history and click on Clear. Or you could turn timeline off altogether from the same place. Method #1 here: https://news.softpedia.com/news/how-to-disable-timeline-in-windows-10-spring-creators-update-520447.shtml
  21. There is a current problem with the anti-ransomware component of Malwarebytes blocking updates with various applications. Malwarebytes are working on it and their advice is to turn off the anti-ransomware, update, turn the A-R back on. The Windows Defender problem with Controled Folder Access sound like one I've come across before myself. Again this is Windows Defender version of anti-ramsom protection. It works on a "block everything by default" philosophy . When it was first introduced I found that it was preventing some non-Microsoft applications from saving anything at all in the folders Documents, Pictures, Videos, etc. All the 'user' folders in fact. (A bit of an amateurish 'sledgehammer to crack a nut' solution to ransomware - if you prevent everything from being modified then ransomware can't modify it). I couldn't even save documents from my, non-Microsoft, word processor. https://www.bleepingcomputer.com/news/microsoft/windows-10s-controlled-folder-access-anti-ransomware-feature-is-now-live/ As I already have AR with MB3 I just turned off Controlled Folder Access in Defender and left it off.
  22. That's a very odd one. I have no problem with CCleaner v5.43.6522 on my 1803. My best guess is that you have an anti-virus programme that is removing it by mistake, this is known as a 'False Positive' in malware fighting circles. (There was an issue with one version of CCleaner last year, It was resolved but some AV's can still be a little over-agressive about it). If you have a 3rd party AV (Kaspersky, AVG, Avast, Norton, etc.) check if it has removed or quarantined CCleaner. If it has then you will need to make CCleaner an 'Exception' in the AV to stop it being removed/quaratined.
  23. Do you have Malwarebytes running? There is a bug in the Malwarebytes anti-ransom module which is currently preventing various programmes from updating.
  24. There is an 'official' post about this on the Malwarebytes forum, it is affecting various programme updates. It's a bug in the ransomware protection, the workround is to disable the ransomware protection while you download and install updates. https://forums.malwarebytes.com/topic/229458-ladies-and-gentlemen-malwarebytes-35/?tab=comments#comment-1245964
  25. There have been reports of this afecting Windows 10 for a while. It's best not to use CCleaner to clear windows.old with Windows 10. (I believe it's been removed from the latest CCleaner versions?) You may find the new 'Storage Cleaning' in Win10 1803 faster than using disk-cleanup. You can find it at: Settings> Sytem> Storage> 'Free up space now'.
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