nukecad

There are a few ways to find the drive model, probably the easiest is to open Task Manager and look there: This is the Crucial SSD in this laptop: You can also find it at Device Manager>Disk drives One other thought occured to me, check that TRIM is enabled for your SSD. On a Kingston it should be enabled by default, but still a good idea to check. This tells you more about it and how to check: https://www.kingston.com/unitedkingdom/en/blog/pc-performance/ssd-garbage-collection-trim-explained On a more general note. The question of defragging SSD's or not has become a bit of a contentious one. Many articles and advice givers just repeat the advice not to do it, but without really knowing why and often giving the wrong reason why. I have to admit that I was disingenious above. Although you can defrag a SSD without harming it other that using up write cycles - it isn't going to make much difference, if any at all, other than giving you the feeling that you have done something 'good'. This from Crucial tells you the same: https://www.crucial.com/articles/about-ssd/should-you-defrag-an-ssd That tells you that although defragging a SSD won't harm it (just use up some the write cycles), it doesn't do much anyway. "At best it won't do anything, at worst it does nothing for your performance and you will use up write cycles." TBH I've now come to consider 99% of the defragging that is done world wide on HDDs to also be unnecessary, it just gives the user a sense that they have done something 'good'. Defragging drives is something that was wanted/needed years ago, but technology has moved on and it isn't so important now. It doesn't really matter to a modern computer if the files on a drive are fragmented, it might make a fraction of a second difference loading them from a modern spinning drive and none at all loading them from a SSD. Defragmenting is not going to magically make any more space on a drive, it just moves things about. So it's merely become a Tetris like game of showing you a drive map with lots of coloured blocks and then moving them all together to show a prettier picture. (Do I still defrag spinning drives? Yes, because I've been using computers since the 1980's, and over many years things become a habit even though you know they are now just that and nothing more. But I'm weaning myself of doing it). You might have noticed that the Windows defragmenter/optimiser no longer even shows you such a drive map, if it's not there then no one gets bothered about it in the first place, If you are interested in the whole subject of defragging SSDs (and why Windows still does it) then this is a good in depth article about it all, although it's from 2014 so a bit old now: https://www.hanselman.com/blog/the-real-and-complete-story-does-windows-defragment-your-ssd

'optimisation not available' from Windows indicates that Windows is seeing something odd about the drive. Defraggler goes by what Windows tells it the drive type is. You might want to try this, it might even fix the 'not available' in Windows: https://community.ccleaner.com/topic/61734-drive-listed-as-ssd-instead-of-hdd/#comment-333325 Next thing, did you run the Windows optimiser from File Explorer? (Right-click the drive>Properties>Tools). That can sometimes cause the 'not available' so if you did it that way then try running it from the start menu instead. Open the start menu and type: defragment, the app should pop up after you've typed 3 or 4 letters, click on "Run as administrator". If that still doesn't work then: You can defragment SSD's, the old articles about not doing so are based on the limited number of write cycles that the early SSD's had. Regular defragging would use up the write cycles, thus shortening the life of the SSD. Modern SSD's still have a 'life' of write cycles but it's many times more than the early ones did so an occasional defragging is not the same issue. (Windows itself will defrag an SSD now and again). So you should be OK running a defragment with Defraggler if you want to. However you may want to try a few other things first, and of course try to fix whatever the issue is. You could try booting into Safe Mode and running Windows Optimiser/Defragmenter from there to see if it will work. (Method 4 in the link below). If you can get it to run once that will possibly fix whatever is causing the issue. Another way of trying to fix it is to run chkdsk, Method 5 here: https://www.partitionwizard.com/clone-disk/optimization-not-available.html If you are comfortable using the registry editor then if the chkdsk doesn't fix it Method 3, clearing registry keys, may be worth a look. Just for info what Make/Model is the SSD?

If you have securely deleted files the what was the data in the files gets overwritten, typically with zeros. Once that is done then all any recovery software can find where those files used to be is all those zeros, ie, an empty file. That is precisely why you use secure/permanant delete, so that there is no chance that the contents of the deleted files can later be recovered. However the filenames themselves will remain in the Windows Master File Table, marked in that table as a deleted file. Eventually they will be overwritten by new filenames as new files get created. So you may still be able to see/recover the old filenames, but there is no data where those files used to be, only zeros. In that case the recovery software (Recuva) can see from the MFT the filename and the location on disc where the start of the data for that file used to be, It will recover everything it can from that location, but if it's been secure deleted then that's just a load of zeros, an empty file.

I don't see it as a problem, just interesting.

The 12029 error is usually an indication that something is blocking the connection to the CCleaner licensing server. It could be a fault somewhere on the internet, in which case then as the message says try again later. It could be your antivirus or firewall settings. Try pausing/disabling your antivirus (and any other internet security apps you may be using) while you licence CCleaner, don't forget to un-pause/re-enable it afterwards. If that works then you will probably want to whitelist (allow) CCleaner in your antivirus. If you don't do that then CCleaner may not work properly as your AV may still be blocking it's connections. If you are still having problems then email support at support@ccleaner.com

I was intrigued by this subject - so tried something and got an interesting result. I found that in certain cases CCleaner's Duplicate Finder can work on Networked drives. It depends just what type of network it is, and how the drive is networked. I have a drive connected to my router (BT Smart HUB 2), it's plugged into the USB port on the hub. (Currently it's a thumb drive, but I have had a HDD on there as well for doing backups). That drive is mapped as a Network drive, (Z), on both my laptops, with the folders shared so that both laptops can read and write to it over wifi. I deliberately created copies of a small text file and a jpeg image on that drive. Then I fired up CCleaners Duplicate Finder, Include>Add, browsed to the 'Z' drive no problem, and made the include for all file types. Searching 'Z' drive found the duplicate files. I selected the duplicates and clicked 'Delete Selected' - the duplicates were deleted. Checking in File Explorer the duplicates are indeed gone. OK it's a Windows mapped drive not a Samba share, so the comments from @johnccleaner still stand. It is still interesting though that Duplicate Finder was able to do what it did on a shared drive connected over wifi on a Local Area Network. Although perhaps not that surprising, it's not that different to plugging a drive directly into a USB port on the computer. However trying to go further and set a certain filetype for cleaning on the networked Z drive, as an Include in Custom Clean, it wouldn't let me. Which is as expected, it would be a security hole if you could do that and delete original files from such a drive.

That message can sometimes happen with any Android app, one reason is if you've ever downloaded the app to a different Android device using the same Google account. There are other causes. You can sometimes fix it by cleaning out the PlayStore app data, or removing/re-adding your Google account. Fixes 2 & 3 here: https://www.minitool.com/news/this-app-not-be-optimized-for-device.html

Recuva won't/can't recover from rewritable DVD. It isn't meant for optical drives. There are tools that can (google) but whether any tool will be able is going to depend on just how the DVD was erased.

With regard to deleting any selected duplicates - If they are locked then CCleaner won't be able to delete them, nothing should be able to delete them. That's why you lock things, to prevent them being altered or deleted unless/until you unlock them again first. With regard to backups- It will find duplicates using whatever you have told it to look for as being duplicated. If you tell it to look for names and nothing else it will find all files with the same name. If you tell it to look for size and nothing else it will find all files of the same size (whatever their name). If you tell it to look for name and size it will find all files with the same name that are also the same size. And so on. It will (should) always find backups - because both the original and the backup will match whatever you tell it to look for. Backups will have the same name as the original. They have exactly the same contents so will be the same size. They will have the same modified date. That's the whole point of a backup - it is a deliberate duplicate in case you lose the original. If it wasn't identical to the original then there wouldn't be much point. If you don't want Duplicate Finder to find your backups as duplicates then simply add your backup folder path as an 'Exclude' in Duplicate Finder. If a path is excluded then it won't be searched. TBH though your backups should be on a different drive to the original files, so just don't search that backup drive. If the backups are on the same drive as the originals and that drive fails then you have lost both the originals and the backups.

I'm going off the fact that the OP says CCleaner is generally reporting about the same amount (in this case 700 mb) each time - that's usually a sign of a corrupted bin. As said; the way to check that is by using Custom Clean and seeing what it says that 700 mb actually is. Even if it isn't the bin using Custom Clean will tell you just what it is.

As it's just affecting Outlook and not others then it wouldn't appear to be the mouse settings, but you may want to check them anyway. Click on the Start button and type Mouse to bring up the settings controls. Do a Restart (not shutdown) of the laptop to see if that solves the problem. How many emails are in the folder? With Outlook smooth scrolling may stop working if there are a lot of emails (more than 100?) and it will seem to jump instead. Did you run the Driver Updater in CCleaner and maybe updated the mouse driver? Try changing it to the generic mouse driver, see "Scrolling with the wheel" here: https://www.msoutlook.info/question/441 A bit more unusual but another thing to check is your keyboard. Pressing and holding a key can change how a mouse behaves, particularly keys like shift, ctrl, fn, cursor keys, etc. If a key is 'sticking' then that could cause a mouse to behave oddly in certain apps. Clean the keyboard, under the keys. As it's a laptop you probably can't pop the keys off so do as best you can with a cotton bud or similar, give under the keys a blow with compressed air if you can.

If you are constantly seeing the same large amount of trash then you probably have a corrupted recycle bin. It's a fairly common issue, but most people don't notice a corrupted bin unless they use a cleaning app like CCleaner. You can check by using Custom Clean instead of Health Check. Make sure you have 'Empty Recycle Bin' ticked under 'System', then do an 'Analyze', and see what it says for the recycle bin. If it's saying there is a lot in there, click 'Run CCleaner' and then Analyze again - if it still says the same for the bin then that's a corrupted bin. See below for how to fix it. This one is fine, but it shows you where to look: It's simple to fix a corrupted recycle bin, see the 4 steps here:

Well of course it has to be able to access/read the files data to recover them, but I don't think that is what you are asking. I'm guessing what you really mean is are any of them transmitted anywhere online? The answer is no, they stay local. The data that can be recovered is read from the source drive into your computer's memory and then written to the destination drive, there is no need to send it anywhere else. If you are still worried about the posibility then simply go offline before running Recuva. It's a good idea to be offline anyway if you are trying to recover deleted files from your System Drive (usually C:), it prevents any Windows Updates, other updates, etc. from possibly overwriting what you are trying to recover.

The offer is genuine. La oferta es genuina.

I'd try emailing support@ccleaner.com with your request/complaint. You always had to buy the Android version through the PlayStore, but from the current adverts for Pro Plus and Premium the impression is that they have finally managed to have it included with the bundle licence. Just for reference, the current ads suggest that the restriction mentioned here last year has now been overcome?

TBH my first suspicion would be that it's YouTube messing about again. Looking on a couple of the 'down' detector websites there do seem to be quite a few reports of problems with it yesterday. Of course youtube have a constant cold-war trying to stop people getting round their downloading blocks, so they may have used a new cookie or something and it doesn't like it and slows down if that cookie is removed? (Only a guess).

There is a know problem and the online lookup tool can't currently find certain licence keys. They are working to fix it so that it will be able to find all keys again. In the meantime please contact support by sending an email to support@ccleaner.com and ask them to look your licence up for you. PS I have removed that image for your security, it contained your email address and it is never a good idea to put that in plain view where potential spammers could see it.

More on that. Looking in C:\Program Files\CCleaner\Data\log I have a file called 'BugReport.log' from Thursday 22nd. Opening it and having a read I note the following two lines towards the end (my bolding) [2022-09-22 12:57:02.633] [notice ] [bug_report ] [ 3796: 6368] [C7D5BA: 67] {PackageType_2::LogFilesWithReport-90-6.04.10044} * Metadata submitted and we don't want this payload. Marking as reported. [2022-09-22 12:57:02.633] [notice ] [bug_report ] [ 3796: 6368] [CEB539: 174] {PackageType_2::LogFilesWithReport-90-6.04.10044} Payload was NOT submitted Like I said; if I was Piriform I wouldn't want millions of unnecessary files being sent to my servers everyday, cloging up bandwidth and then taking up storage space. So check the metadata to see if there's a new bug report, and if not then you don't want any files sending.

@lmacri I did note above: So yes v6.04 (or the bug reporter exe) is probably creating those folders if they don't already exist, so that the bug reporter can then report what's in them. Whether there should be a bug reporter in the Portable is really the same question as whether there should be one at all. Some are going to hate it being there, others won't be bothered.

I'd noticed that Pro Plus and Premium now state Android as well as Windows/Mac. The licencing for that is something they have been working on for a while. Were there any particular instructions in the confirmation email about downloading/installing the Android version? Or maybe special instructions about registering it? I would imagine that the one as 'standard' on the Play Store (not tied into a CCleaner bundle) is still tied into Google's licencing conditions?

Sorry, had to dash out. What it's sending seems innocuous enough. But I don't see them wanting those files from millions of users everyday, so there is probably something in the exe that checks for a new logfile and only sends a report if there is a new one. Which could cause a circular issue if you regularly block outgoings with a hostsfile or similar. It works like this - The app trying to report an error gets blocked. So it sees that block as another potential bug and tries to report it, which gets blocked, so it sees that ....... And round you go in a reporting-blocking-reporting-blocking cycle.

Didn't you have that issue a few versions back where the Portable was updating itself and installing on the USB, those folders might have come from that install? Maybe delete them (maybe the whole CCleaner directory) and see if they come back when you download a new postable? I've reinstalled 6.04 from scratch here and had a look around. CCleanerBugReport.exe is set to run silently as a scheduled task. It is triggered to run once a day at a set time. If you are logged onto your computer at the set time. From my reading of the command string it reports/sends files from the 'Log' Folder, the 'CCleaner' folder, the 'Setup' folder, a unique identifying number, and the CCleaner version number. You can see most of that in CCleaner>Tools>Startup>Scheduled Tasks. (You'll need to use Windows Task Scheduler to see the triggers). Why it's in Portable I have no idea? I guess it's just not been removed? If it's not installed on your computer (or you have the USB plugged in) then it can't be run as a scheduled task.

Well it wasn't there before updating to 6.04 so I'd say it's safe enough to assume so. It doesn't appear to be running as a background process, but I'll need to restart to double check that. PS those 2 folders are not new - in the installed version the Setup folder has been there for ages, I'm not sure just when the Log folder appeared but again it's been there for a while.

Pro Plus is a bundle that includes CCleaner, Speccy, and Recuva. It covers up to 3 devices. Premium has those plus the extras of Kamo and 24/7 live-chat support. It covers up to 5 devices. See here, click each one and it will show below it what is included: https://secure.ccleaner.com/502/uurl-ep5nngxd59?x-campaign=1&x-origin=2&x-variant=1

There is a 'Contact Us' link in many of the pages in the support documentation which you can use to raise a ticket. The link is: https://support.piriform.com/hc/en-us/requests/new?ticket_form_id=86507 Or if you prefer you can simply email them: support@ccleaner.com