nukecad

Yes, but if Smart Cleaning is enabled then it always puts an icon in the System Tray anyway while its running in the background. (Which is what the later posts here are about, that icon disappearing showing that Smart Cleaning has crashed on browser close). 'Minimise to system tray' in the options applies when you minimise the main GUI, Smart Cleaning enabled or not. I believe that it may be a left-over from XP where, if I remember correctly, you couldn't 'pin' apps to the taskbar but only to 'quick launch'?

This is the user forum not the official Piriform support. A Recuva user may be along soon to give suggestions. I don't use Recuva myself but the first thing I notice is that attachment only has a 12 second playing time, was the original file longer? If you have the paid-for version of Recuva and want to contact the official Piriform support then the form is here: https://support.piriform.com/hc/en-us/requests/new

I think that was part of the idea behind Health Check - to make a simple interface again. But by leaving it in with the custom options it's just made some things even more complicated for users. TBH I've never realy seen the point of minimising to the system tray rather than the taskbar. Maybe someone requested it once?

Sorry @Nergal but I disagree slightly. 'Close program after a Custom Clean' is not triggered by 'Run on startup', it's only triggered by a manual clean. I checked that as part of the testing I did above. With the settings Sparxster has: 1. Runs a clean in the background when the computer is booted. (Run on startup close itself anyway, as do scheduled scans. Neither affect Smart Cleaning). 2. Whatever Smart Cleaning options are set. 3. Closes CCleaner after you have manually run a Custom Clean, this only closes the active session and does not affect Smart Cleaning. 4. Simply puts the CCleaner icon in the System Tray when minimised rather than putting it on the main Taskbar. @Sparxster What you describe is normal if you have CCleaner set to run at startup - it appears in the system tray for a wile and then goes away once it has finished cleaning. If you also have Smart Cleaning enabled then there should also be another second CCleaner icon in the system tray that does not go away. (But it may be in the 'Overflow area' and so not visible - see my post and screenshots on the first page of this thread. What options do you have set in Smart Cleaning? (Post a screenshot?).

Please describe just what you are seeing, or post a screenshot. We often get users who say 'Me too' but when we look closer they actually are seeing something similar but not the same. It can cause confusion if/when we are giving advice about one thing but the issue that they have is something else. It also helps if you say what Windows version you have, what CCleaner version, and what Antivirus you are running.

Ah, sorry. It's not something that I ever really use so I hadn't noticed that it had changed with v5.67. Thanks for the reports, the staff will probably see it but I'll flag it up to make sure.

Good to hear that the CCleaner update to v5.67 cured the issue for you. (I suspect that as said above it may have been something that had changed in the Edge Chrome update last week and CCleaner was playing catch up). Windows 10 2004 is working well here (after a few restarts to get everything settled down). There is some, unnecessary, shouting on the web about 10 known issues with upgrading to 2004, but Windows Update checks and if your machine is likely to be affected by one of those then it won't offer you the upgrade yet.

You have given me another though. Is it possible that CCleaner 5.66 and 5.67 were trying to run in compatibility mode for an earlier Windows version? (XP or Vista). v5.64 was the last version to officially support XP/Vista, so a later version wouldn't run in such a compatibility mode. (5.65 shouldn't really run in XP/Vista compatibility mode either, but....) To check for that: In File Explorer right click on CCleaner.exe and select Properties. Select the Compatibility tab and check that 'Run in compatibility mode for:' is unticked. (You could also do the same for CCleaner64.exe but they should both be the same.).

Filehippo is showing both the free and the trial versions of 5.65 for me: The Free and Pro versions are exactly the same programme. It's simply that some features are disabled in the Free version, they are still there but just not accessible until/unless your register. If 5.65 is working for you then I'd use that for now, don't worry if you have installed the trial version, the trial it will turn itself off after 14 days just leaving the free version.

Having a look around the web I see a lot of shouting, warnings, (and some scaremongering), about those 10 issues that were already know about before the launch and so already have a Hold on offering the upgrade if your machine may be affected. Of course anyone who circumvents the Windows Update holds and upgrades by other methods, such as the Media Creation Tool or Update Assistant, may fall foul of one of those known issues. I've not yet come across any issue reported by anyone who has actually installed the upgrade to 2004.

Note that 'Plugins' are not the same as 'Extensions' or 'Add-ons'. I have the same two plugins in Firefox, they are put there by Firefox. The Extensions/Add-ons that I have added myself are not shown in CCleaner's 'Browser Plugins' section - because they are not plugins.

You would not have been offered it through Windows Update if any of those particular issues affected your machine. They are not issues that have been 'found' since the launch, they were already known about and the list was issued at the same time as the launch. There is a 'Comaptability Hold' so that machines affected by those particular issues will not be offered the upgrade through Windows Update.

You would not have been offered it through Windows Update if any of those issues affected your machine. There is a 'Comaptability Hold' so that machines affected by those issues will not be offered the upgrade.

I'm at a bit of a loss then. It appears that CCleaner is installing, but something is preventing it from running. Usually when all the files are there but something is preventing the .exe from running at all then the suspicion is that the AV is blocking it. I note that you have excluded CCleaner from Nortons monitoring, have you tried temporarily disabling Norton altogether? https://support.norton.com/sp/en/us/home/current/solutions/v116457581 You could also try older CC versions to see if one of those will work for you, not ideal but when needs must. You can find older versions on the right of this filehippo page: https://filehippo.com/download_ccleaner/ Anyone else have any ideas what may be happening here? I'll flag this thread up to the staff as well.

After being OK following the 2004 update I shut down at lunchtime and booted again this evening. Very slow boot compared to 1909. Firefox was also very slow to launch. Worse - the blue 'busy' circle next to the cursor was constantly flashing on and off every half a second, very distracting. I've not seen that happen for a number of years now. Obviously some process was stuck looping in the background, but I couldn't see what process. After 5 minutes of that I'd had enough and did a restart, very slow again compared to 1909, at least it sorted out the cursor issue. I'll put the cursor glitch down to a teething issue (for now), but the much slower boot/restart to a usable desktop is disappointing. Another oddity this morning was that CCleaner was reporting 'skipping' both IE cookies and (old) Edge cookies, neither of which was running of course. That stopped after an hour or so and has not come back. I guess that something was still tidying-up the upgrade process in the background and using IE/Edge cookie storage locations, so CCleaner couldn't clean them.

Going back to your first post you say that CCleaner shows up in the Start menu - but nowhere else? ie. Is there no desktop icon? Let's check whether it is installing properly, or even installing at all, open File Explore and go to C:\Program Files\CCleaner. Are there any files in there? (In particular CCleaner.exe and CCleaner64.exe). If it's there then double click CCleaner.exe to see if it will run that way.

CCleaner version 5.67 has just been released. It includes fixes for Win 7 so you may want to see if this new version will install/work for you. https://www.ccleaner.com/news/release-announcements/2020/05/28/ccleaner-v5677763

Windows 10 2004 known issues. There are nine 'Comaptability Holds', so if you are not being offered the update then it may be because it's not compatible with your machine yet. https://docs.microsoft.com/en-us/windows/release-information/status-windows-10-2004 https://www.bleepingcomputer.com/news/microsoft/microsoft-is-investigating-ten-windows-10-2004-known-issues/

2004 seems to be running OK here. It did change my colour scheme back to light for the start menu and taskbar, (but not for settings menus?), and for some reason turned on the taskbar labels. Probably a consequence of using the Update Assistant rather than Windows Updates. Soon sorted those out.

Windows 10 2004 is now fully released to Market and rolling out. I've just installed it and am using it now. It is not being rolled out as an Automatic Update yet, it's only available if you 'Check for Updates' - but they are 'throttling' distribution so it may not be offered to you yet. It wasn't being offered by 'Check for Updates' on my laptop, but I got round that by downloading the Windows 10 Update Assistant and running that. More of a 'reinstall, keeping files and apps' than an upgrade, so it does take longer to upgrade that way, and some of your customised settings will be lost. If you are not sure about using Upgrade Assistant to shortcut things then wait until the upgrade is offered to you by Microsoft.

It won't harm CCleaner to reset to defaults everyday. (We do stuff like that all the time when trying to replicate a users problem). But you shouldn't really have to, if you don't tick the 'Do not show me this message again' box then it should show every time it's needed. The fact that it's still asking to close Edge, especially to Force close it, indicates that something in your Edge is still not closing (properly), probably extensions or push notifications. See this for how to stop extensions, etc. from running in the background after you close Edge Chrome: https://www.windowscentral.com/how-prevent-new-microsoft-edge-running-background-windows-10 PS. The new Windows 10 2004 has now been fully released, but you have to 'Check for Updates' (or use the Upgrade Assistant) to get it, its not an Automatic Update yet. I've just installed it and haven't had time for a good look round yet. No doubt we will now start getting issues related to what MS have changed this time.

OK, if neither installer is installing CCleaner then that sounds similar to the AV false positive issues from earlier this month; which AntiVirus/AntiMalware are you running? PS. Did you also have v5.66 on the old drive?

Try using the 'Slim' installer from here (3rd down): https://www.piriform.com/ccleaner/builds Often that particular installer will work better with Windows 7.

I have the new Edge Chrome installed on this laptop but it doesn't start at boot, it doesn't even appear in the Startup apps (or in Task Manager Start-up tab). You may also have it as a shortcut in your StartUp folder, in which case it would still start even when disabled in Startup apps. Any app that you put a shortcut for in that folder will run at startup, regardless of the other startup settings. Try a read of this: https://kb.iu.edu/d/adlf Another question - Is your Edge Chrome the latest version, 83.0.478.37, which was released last week? It's being rolled out slowly so you might not have it yet. As it was only fully released last week then CCleaner may not be up to date for this new Edge version yet. PS. To manually update Edge Chrome go to Settings>Apps and click on Microsoft Edge and then Modify. Edge 83 info: https://www.bleepingcomputer.com/news/microsoft/microsoft-edge-83-released-with-extension-sync-and-auto-profiles/ Restoring the whole system is a bit drastic, although if nothing else is solving the issue it may be an idea to uninstall/reinstall Edge Chrome. (Note if you uninstall Edge Chrome then old Edge will be re-enabled until you install Edge Chrome again).

Sorry, I didn't talk about the slowness which is your main issue. Here are few things to look at: When CC browser is running how much CPU percentage does task manager say it is using overall? (see below). Are you only seeing a slowdown when using CCleaner browser? What is the speed like if you Close CC browser then open exactly the same webpages in 'old' Edge or the new Edge Chromium? (If you have those on your Win 7) or Internet Explorer? How much of the CPU are they using? With CCleaner browser closed check the task manager to see if something else is using a lot of CPU or disk access. Many things can cause a computer to run slowly, for example: Webpages with lots of video or frequently updated content can slow things down. A slow internet connection for some reason. Something running in the background. (You AV or Windows Defender running a background scan, Windows Update, Windows Defragmenter, etc.,etc.). Not forgetting the age of the computer itself, programmers can tend to use all the features of newer hardware and so older CPU's and graphic chips may struggle to run with newer apps. To give an example of how a particular webpage can slow things down- This is Firefox not CC browser, but it gives the idea and you can see here that as I was typing this it was using a total of 9.2% CPU in six processes. If I then open a new tab and start to play a video in Youtube Firefox will open another 2 processes and the CPU usage will jump up to 48.5%, it also starts accessing the internet to stream.