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Posts posted by hazelnut
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11 minutes ago, stevecripe57 said:
Thank you!
Just checking. Did you mean Filepuma and not File Hippo?
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I have made Admins aware of this thread.
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Does this seem like the problem you have?
https://community.ccleaner.com/topic/58810-version-5697865-64-bit/
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@stevecripe57 did you download CCleaner through the program itself or from the web? If from the web can you say which site please?
Can you uninstall and try downloading the slim build from here to see if you have same issue.
https://www.ccleaner.com/ccleaner/builds (last in list on page)
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Not really. Just do which ever way you find easiest for you.
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When you have the CCleaner installer on your machine try disconnecting from the internet.
Now try and install CCleaner.
Then connect to the internet again.
This has worked for some with install issues.
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Left click on file at the top of the green list to highlight it.
You hold down your keyboard shift key (one with the arrow)
You move down list a bit (as a test) to another green file and left click on it and the files inbetween should all turn blue so that you can right-click on them to recover.
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2 minutes ago, Jack Snow said:
I don't understand, what is "ANDAVARi" ?
The moderator who posted 3 posts above. He was being thanked for his link to the builds page.
https://community.ccleaner.com/topic/58784-download-dont-work-v569/?tab=comments#comment-321971
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Hopefully Bethy54 you will get things sorted properly now.
https://answers.microsoft.com/en-us/windows/forum/all/mse/5f9cb92d-1cef-4cb5-b51e-19aafb89c31d
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Also try a Restart of the machine.
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Look in windows 10 Start..Settings..Apps.
At the top of the page where is says 'Choose where to get apps'' what is listed in your little drop down box?
Does it say Anywhere or The Microsoft Store Only ?
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36 minutes ago, notsohandy said:
OKAY !!! Turned off the computer, disconnected internet, turned the computer on, went to documents and installed the new update with absolutely no problem.
Now I am back on the internet and there does not seem to be any problem with any site or anything. Thanks for your suggestion. I will try this again next time there is an update, if necessary.
Good to hear.
Enjoy your weekend
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So if you have had it a while there is sometimes a chance that it is listed in Programs and Features in Control Panel.
Can you have a look?
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What was the program?
Is it still listed in C\Program Files?
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1 hour ago, notsohandy said:
No. LOL I am quite reluctant to disable Real Time Protection - even for a short time - so I will probably continue to use the CCleaner that I have installed and wait until the next update, hoping it will install with no problems. Thanks for your time and answers.
No problem, I understand.
One other way you could try is to have the CCleaner installer on your machine, turn off the internet on your machine (real time wouldn't work then but you would be safe) and then see if Ccleaner installer would work.
Then turn the internet back on.
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So if you uninstall CCleaner and then reboot (yet again !!) the freeze doesn't happen?
Would you be willing to download CCleaner installer again to your machine, turn off Malwarebytes realtime, install CCleaner, and see if the issue still happens?
Then of course you then would turn MBAM back on after the test.
By the way, are you using the latest version of Malwarebytes, the one mentioned here, which fixed a lot of issues it had/
https://forums.malwarebytes.com/topic/257102-malwarebytes-41/?tab=comments#comment-1396220
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7 minutes ago, notsohandy said:
When I download the update it gives me only Save File or Cancel. No way to directly install it.
Good.
I really don't think it's a good idea to install directly from an online page.
Any luck yet?
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Have you considered trying to turn off the realtime of Malwarebytes before you actually install CCleaner ?
Please let us know if that helps.
Did you already have CCleaner installed before?
Are you installing it from your downloads folder (or desktop) and not directly from the web page?
Are you using Windows 10?
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1 hour ago, LEONARD GARRETT said:
registry scan has stopped working
Need more info.
What operating system are you running (Windows 10 ?)
What security software do you use?
Which build number etc of CCleaner do you have?
What exactly happens when you do a registry clean ? (doing reg cleans on Win 10 for example is not really a good idea)
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17 minutes ago, Nergal said:
Clean thumbnail cache has always required explorer to restart, this is usually achieved by restarting the computer. It was this way for a couple of entries, but I can't think of one right now (need more caffeine).
You may also be thinking of tray notifications cache.
You don't need to restart machine for explorer.exe restart just do it via task manager (kill it and then do file..run new task.)
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45 minutes ago, APMichael said:
@Dave CCleaner: Thanks for the information. Unfortunately the bug is not completely fixed!
The following DetectOS string is now working again: DetectOS=10.0|10.0 (= only for Windows 10)
But this DetectOS string is now completely broken: DetectOS=|10.0 (= for Windows 10 and older)
Because now it does not even work with an attached build number: DetectOS=|10.0.18363.959 (= for Windows 10.0.18363.959 and older)Good find !!!
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There are very, very few programs that would do that (trying hard to think of one)
Thought of one!! Macrium Reflect.
I personally would not like even more stuff being downloaded to my machine
Version 5.69.7865 (64 bit) [not bug - user has malware]
in CCleaner Bug Reporting
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Got nothing to do with you being a female.
I am a female too