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Everything posted by hazelnut

  1. More info please. Freezes where?
  2. You really should only use one antivirus. Is your AV up to date ?
  3. So you are running 2 antivirus at the same time? Can I ask why? Did you download the free CCleaner version? Use the SLIM version from here (bottom in the list) https://www.ccleaner.com/ccleaner/builds
  4. Need more info. What operating system. Which anti-virus. Did you update from a previous version.
  5. See here https://community.ccleaner.com/topic/56848-piriform-translator-webservice-closed/?tab=comments#comment-315214
  6. Can I just ask to make sure that when you select those cookies you are then sending them across to the ''cookies to keep'' list by highlighting one, and clicking on the right-arrow in the middle of the page to send it over to the 'cookies to keep' list (and then same with the other 2 ones you mention.) Pictures here https://www.ccleaner.com/docs/ccleaner/ccleaner-settings/choosing-which-cookies-to-keep
  7. I cannot see CCleaner mentioned in your screenshot. It mentions 'some security software' CCleaner is NOT security software. What antivirus do you use and what other security software do you use e.g Malwarebytes.
  8. What message did Firefox give you?
  9. That was going to be my next suggestion
  10. Does the same thing happen if you use a DVD instead of a USB ? (just trying some ideas)
  11. Open CCleaner. Select Options. Select Updates. Select perform updates manually.
  12. You report on this has been sent to admins by one of the other mods.
  13. hazelnut


    What anti-virus are you using? Which operating system (Windows 10?) Can you download it from here? (You can just enter your key to make it into paid version.) https://www.ccleaner.com/ccleaner/builds
  14. You need to go here https://support.emsisoft.com/forum/83-help-my-files-are-encrypted/ or here https://www.bleepingcomputer.com/forums/f/239/ransomware-help-tech-support/
  15. Corrected the typo Nergal...... thanks.
  16. See here https://support.piriform.com/hc/en-us/articles/360028350711-How-many-computers-can-I-install-CCleaner-Professional-Plus-on- Contact info https://support.piriform.com/hc/en-us/requests/new or support@ccleaner.com
  17. MVPS Hosts file update 14th June http://winhelp2002.mvps.org/hosts.htm
  18. @imthedoomer If you are using Win10 2004 take care if using Windows Defragger https://www.bleepingcomputer.com/news/microsoft/windows-10-alert-defragger-bug-defrags-ssd-drives-too-often/
  19. You may have a corrupt recycle bin https://community.ccleaner.com/topic/42673-corrupted-recycle-bin-fix/
  20. hazelnut


    Google translate...... I'm trying to register the CCLEANER pro product. I insert the key you sent me with copy paste, click REGISTER, ok. Then he asks me to enter the name, I copy and paste and click on REGISTER nothing tells me: the name entered does not match the license key. Re-enter the name exactly as it was purchased, including spaces and capital letters. You can check the name specified in the purchase confirmation email. I repeated it several times but always the same answer. Can you help me understand what is wrong or what is wrong? opening the program he says: CCLEANER PROFESSIONAL (NOT REGISTERED)
  21. See here re Win 10 2004 defrag bug https://www.bleepingcomputer.com/news/microsoft/windows-10-alert-defragger-bug-defrags-ssd-drives-too-often/
  22. Google translate....... How do I get the setup on a 2nd device ---- copying is not possible ????
  23. Do any of the things mentioned here help? https://support.piriform.com/hc/en-us/articles/204043844--Problems-activating-or-registering-CCleaner-Professional
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