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Health Check "unable to reach server" message [fixed in version 5.65]


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Just by chance, do you have the same key for all 3 PC's? I'm wondering if there's a bug in the program where it only works on 1 PC if you have multiple PC's on the same key. It works on the PC that was upgraded first but not the other 2. Just a thought.

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I am having the same trouble with Health Check unable to reach the server. I am using a desktop computer and I tried reloading CCleaner, restart the computer.

I still get the same results.

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It's not an internet connection issue. If you check your registration key, it finds that just fine so it's not a connection issue.

Edited by SteveO
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The licence/registration server is a different one to the server that health check is trying to contact.

Being able to connect to one is no guarantee that the other is reachable.

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Yes, I assumed that but it can't be a connection issue. If you can reach the registration server, that means the internet connection is working. The health check server is accessible by my one PC so that means the server is reachable. Why can't my other two PC's reach it? 

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3 hours ago, SteveO said:

Just by chance, do you have the same key for all 3 PC's? I'm wondering if there's a bug in the program where it only works on 1 PC if you have multiple PC's on the same key. It works on the PC that was upgraded first but not the other 2. Just a thought.

No.  I have a different key for the other two desktops. 

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I have the same problem; We're unable to establish a connection.  On the speed tab it says unable to reach server.  Am using Win7 Desktop.  My ISP website speed test results: Ping 42ms.  Jitter 4ms.  Download 3.5 Mbps.  Upload .8 Mbps.

My internet speed is fine.  However my computer is very, very slow to launch apps, especially my chrome or IE browsers.

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Ok, so I added cccleaner.exe and ccleaner64.exe to my Antivirus and Firewall (I use Vipre) and it still gives me the same issue. Same issue on my laptop which just has the Windows 10 antivirus/firewall.

Edited by Stephen0118
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I use CCleaner Pro on two family PCs - one one, when I use PC Health, I get an error message "We're unable to establish a connection" and the security block says "unable to reach server" I don't get these messages on the other PC and both are connected to the same wi-fi and otherwise work normally.

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Many have reported the same, the development team should be looking into the cause of this.

See

https://community.ccleaner.com/topic/57004-health-check/

And

https://community.ccleaner.com/topic/57003-new-version-continually-claims-i-am-off-line/

 

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  • Nergal locked this topic

Same here.  Fed up with paying for a program that does not work.  Uninstalling this worthless crap and putting the credit card charge in dispute with my credit card company.  

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  • Dave CCleaner changed the title to Health Check "unable to reach server" message [fixed in version 5.65]

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