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Health Check "unable to reach server" message [fixed in version 5.65]


kmenlopark

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Just by chance, do you have the same key for all 3 PC's? I'm wondering if there's a bug in the program where it only works on 1 PC if you have multiple PC's on the same key. It works on the PC that was upgraded first but not the other 2. Just a thought.

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I am having the same trouble with Health Check unable to reach the server. I am using a desktop computer and I tried reloading CCleaner, restart the computer.

I still get the same results.

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The licence/registration server is a different one to the server that health check is trying to contact.

Being able to connect to one is no guarantee that the other is reachable.

*** Out of Beer Error ->->-> Recovering Memory ***

Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:
https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043

 

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Yes, I assumed that but it can't be a connection issue. If you can reach the registration server, that means the internet connection is working. The health check server is accessible by my one PC so that means the server is reachable. Why can't my other two PC's reach it? 

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3 hours ago, SteveO said:

Just by chance, do you have the same key for all 3 PC's? I'm wondering if there's a bug in the program where it only works on 1 PC if you have multiple PC's on the same key. It works on the PC that was upgraded first but not the other 2. Just a thought.

No.  I have a different key for the other two desktops. 

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I have the same problem; We're unable to establish a connection.  On the speed tab it says unable to reach server.  Am using Win7 Desktop.  My ISP website speed test results: Ping 42ms.  Jitter 4ms.  Download 3.5 Mbps.  Upload .8 Mbps.

My internet speed is fine.  However my computer is very, very slow to launch apps, especially my chrome or IE browsers.

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Ok, so I added cccleaner.exe and ccleaner64.exe to my Antivirus and Firewall (I use Vipre) and it still gives me the same issue. Same issue on my laptop which just has the Windows 10 antivirus/firewall.

Edited by Stephen0118
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I use CCleaner Pro on two family PCs - one one, when I use PC Health, I get an error message "We're unable to establish a connection" and the security block says "unable to reach server" I don't get these messages on the other PC and both are connected to the same wi-fi and otherwise work normally.

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Many have reported the same, the development team should be looking into the cause of this.

See

https://community.ccleaner.com/topic/57004-health-check/

And

https://community.ccleaner.com/topic/57003-new-version-continually-claims-i-am-off-line/

 

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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  • Nergal locked this topic
  • Dave CCleaner changed the title to Health Check "unable to reach server" message [fixed in version 5.65]

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