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About Nergal

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    Volunteer CCleaner Demon/Post Meddler

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    Get off my Lawn, y'darn kids!
  • Interests
    being grumpier
    Sleep comes Later though.

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  1. What antivirus do you use? What windows version?
  2. sur android? ou sur PC? vous avez posté sur le forum Android. (On android? Or PC? You posted in the android forum.)
  3. Nergal

    Recovery after defrag

    You can try recuva, but I wouldn't hold my breath about saving them all. https://www.ccleaner.com/recuva I've moved this to the recuva board
  4. Older versions can be found at file hippo on the right side https://filehippo.com/download_ccleaner/
  5. Please stick to one thread Your other thread is here
  6. Nergal


    Moved to ccleaner android board
  7. Trend micro users have found that one of two things fixes this issue First make sure you are running trend micro 2020 (update within the program won't do this update). It's available at https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security/home.aspx Second if that doesn't fix the issue or you are already on 2020 Add ccleaner as a whitelisted program as described in https://community.ccleaner.com/topic/57702-ccleaner-not-working-after-update/?do=findComment&comment=317617
  8. Ccleaner was hacked in the past (I think September of 2017) the last few versions in which you refer have no malware. Your particular antivirus may be flagging it (possibly the bundled software in the installer) but it is clean (run it through virustotal and you see the majority of programs detect nothing). Do you by chance run Trend Micro as your antivirus? If not please tell us what antivirus software you are using.and also your windows version.
  9. Nergal


    What is micro trend? (Do you mean trend micro antivirus?) Ccleaner's browser is based on Chromium like Chrome is but (if I remember correctly) has more privacy tools in it). I haven't tried it myself but that's what I know of it.
  10. Hi, don't post your reference number and copy of reference like that, they could be used for nefarious purposes. I've removed them from the post. I've, also, punched this up to the admins but lets try a bit first while we wait for them. Instead of typing your key and name into the registration boxes, try copying each out of the email and pasting them into the boxes. This will curb mistypes like I for 1 or O for 0. Make sure your typing the name as you registered it as this can stop the key from working (if you registered as john but you typed in Jonathon it won't register), however this is fixed by copying the name from the email.
  11. +1 (especially the blahblah part ) but seriously though, this is a good idea (even though most people click through warnings, it better to have it so members can say "well, they warned you"
  12. If you /export it it doesn't show? Is it a special key? Can't check myself at this time as i'm away from my PC.
  13. Are you saying ccleaner has an open process while you install? You shouldn't need to be doing this be sure to switch it back to no compatibility mode after it doesn't work. That sounds like your antivirus may be stopping the install. What antivirus do you use?
  14. The support team does wonders for license requests. Email support@ccleaner.com
  15. Make sure you've updates trend micro to the 2020 version https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security/home.aspx If that doesn't clear the problem, try and Whitelist ccleaner in trend micro following the directions in this post https://community.ccleaner.com/topic/57702-ccleaner-not-working-after-update/?tab=comments#comment-317617
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