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About Nergal

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    Volunteer CCleaner Demon/Post Meddler

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    Get off my Lawn, y'darn kids!
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    being grumpier
    Sleep comes Later though.

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  1. This really should be in the dedicated thread. The thing you call "winapp2" is a template and should not be used as a whole file. It's huge and that's why it takes so long. A user is supposed to take the template and copy entries into your own personal winapp2. If you direct yourself to the dedicated thread you can learn of the commandline auto trim that makes the template into a file with only the entries you use in it. https://community.ccleaner.com/topic/32310-winapp2ini-additions/ I should note that I too use the whole file with no trim on my portable build of ccleaner, I just expect a long load time.
  2. Moved to ccleaner help board
  3. On note: I don't think windows keys are going to work on Mac
  4. Actually, it is trend that has the problem. When you update tm from within it stays as trend micro 2018/2019 to update for sure download from https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security/home.aspx If, in the rare case ccleaner is not fixed by this update you'll need to whitelist ccleaner in trend micro following the directions in this post
  5. What antivirus do you use? Currently users of a specific antivirus have been having this sane trouble. One that is fixed by the latest version of that antivirus.
  6. You're in the moved thread already. I moved it to the right board.
  7. Op is Using win 10 so i've moved this thread
  8. I tried to remove it and the forum software kept linking it, it was his email address but the "mailto" command wouldn't leave.
  9. Please don't publicize your email address like that it makes both you and the forum less safe. Not sure why you think we users will be better than support but i'll try. What antivirus do you use? The fact that it starts once and then won't work sounds like a problem Trend Micro users are experiencing. I don't understand when you say "Worked fine for a year, then recently da!!??" Did it stop working with the new update that came out on march 24, or were you experiencing this before then?
  10. Once you've recovered it to another drive, you can copy back to its former location. However it sounds more like you've tried to open it and outlook tells you it's broken. Not all recoveries work and the file might be damaged.
  11. Nergal

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    Kind of different issue than the original poster, but i'll take a stab at this. What do you mean unsuccessfully installed? If you go to c:\program files\ccleaner is there anything in the folder? Please note this is a user forum mostly, and you have bought a year's worth priority support via support@ccleaner.com which may solve this better than us users.
  12. What antivirus do you use?
  13. Do you mean trend micro AV? I couldn't find trendnet on a cursory web search. If yes Trend micro users have found that one of two things fixes this issue First make sure you are running trend micro 2020 (update within the program won't do this update). It's available at https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security/home.aspx Second if that doesn't fix the issue or you are already on 2020 Add ccleaner as a whitelisted program as described in https://community.ccleaner.com/topic/57702-ccleaner-not-working-after-update/?do=findComment&comment=317617
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