Jump to content
CCleaner Community Forums

Health Check "unable to reach server" message [fixed in version 5.65]


Recommended Posts

Health Check completes successfully but with the message:
"We're unable to establish a connection"
Under the Security heading
"Unable to reach server"
Yet I am online and able to successfully check for updates . . . 
Not sure why this message appears.

Link to post
Share on other sites

I am experiencing the same issue as Arthur Coates.  Thanks for posting a very fast reply hazelnut.  I've chosen to hang on'til the new build but it's good to know how to go back a build.

Edited by BlueseaMike
Link to post
Share on other sites
  • Moderators

It seems to be a problem with the software updater that gives that message. If everything else is working then simply ignore it until it gets fixed.

Pro (paid) version gives you Smart Cleaning, scheduled cleaning, multi user account cleaning, automatic updates, and customer support by email.

Free version does everything else the same but not those.

Link to post
Share on other sites

Hi,

With the new version of CCleaner with the Health Check, it says it's unable to establish a connection, for the security check.

I have the Pro version and can connect to the net for updates on the program, so not sure what's going on.

Can anyone help please?

Link to post
Share on other sites
  • Mikey1 changed the title to Unable to establish connection

When I run the Heart check the privacy, space, and speed work, however, the security says it is unable to reach the server. Is there something I can do to get this to work?

Any assistance will be greatly appreciated.

 

Link to post
Share on other sites

I am having the same problem. I am using CCleaner Browser and ran CCleaner new version just now. I got the following results. It said We're Unable to Establish a conneciton and said it detected 204 trackers to remove. Clicked Make It Better and the program ran and the results were We're Unable to Establish a Connection Here are the issues we were able to fix. And it said it removed 154 trackers. Why is CCleaner doing this? Why can't it Establish a Connection to what? Why does it not remove all the trackers? Why are there so many trackers when I am using CCleaner browser? I thought CCleaner browser was suppose to protect you from trackers. 

Link to post
Share on other sites

I am having the same issue... please find a fix... I just paid for this service now I feel as though it’s not worth it if it doesn’t even work.

D3F8B888-9B2C-4529-B8FB-8B4BE838A1D9.jpeg

Link to post
Share on other sites
  • Moderators
11 hours ago, Keith O said:

Why are there so many trackers when I am using CCleaner browser? I thought CCleaner browser was suppose to protect you from trackers. 

Health Check reports everything internet related, Cookies and Temporary Internet Files, as 'Trackers'.

Whilst strictly correct in one sense of the word they are not what you, I, or anyone else would think of as a 'Tracker' at all, see the link in my signature below this post.

Link to post
Share on other sites
  • Moderators

It's one of the known issues that they are working on.

That particular one is simply a wrong message being shown by Health Check.
It is connecting to the server, but isn't finding any software updates.

When the seperate tool Software Updater reports that my applications are up to date HC instead says 'Unable to reach the server' .
When there is an application to update Software Updater says so, and so does HC - so it's obviously able to reach the server to check but giving the wrong message if nothing is found.

You could simply ignore it for now or revert back to v5.63, you'll find it on the right of the filehippo page:
https://filehippo.com/download_ccleaner/
 

Link to post
Share on other sites

I am having this same issue off and on since yesterday.  Sometimes it completes, sometimes it cannot make a connection.  I am using CCleaner Pro Version 5.64.7613 (X64).

CCleaner.png

Edited by JohnBurns
Attach screenshot
Link to post
Share on other sites
  • Dave CCleaner changed the title to Health Check "unable to reach server" message [to be fixed in version 5.65]

I keep getting the message "We're unable to establish a connection," but I have no network issues on my home wifi.  This is happening on multiple laptops in my house.  I understand that CCleaner might actually be doing its job, but I have many "non-techies" in my house, and when they see this message, they think there is something wrong with their computer or our home wifi.  Please fix!

Edited by edmiller2448
Link to post
Share on other sites
On 20/10/2019 at 18:18, Dave CCleaner said:

It's not that you are offline, but rather that the server could not be contacted (or timed out) - we need to make that status message a little clearer.  Do you get that every time you are running HealthCheck?

Getting same message when using CCleaner health check "unable to establish a connection"   tried CCleaner professional on a trial and got the same message.   they need to get the bugs out before I think about the paid version.  

Link to post
Share on other sites
  • Dave CCleaner changed the title to Health Check "unable to reach server" message [fixed in version 5.65]
  • 1 month later...
  • Moderators
7 hours ago, Jamesbabydoll said:

I get the same problem? What shall I do about it, please someone help me, thank you.

Jamesbabydoll


Please describe just what you are seeing, or post a screenshot.

We often get users who say 'Me too' but when we look closer they actually are seeing something similar but not the same.

It can cause confusion if/when we are giving advice about one thing but the issue that they have is something else.

It also helps if you say what Windows version you have, what CCleaner version, and what Antivirus you are running.

Link to post
Share on other sites
  • 4 weeks later...
Il 3/04/2020 alle 14:21, Nukecad disse:

Non è così, ma è interessante che sia il laptop che non riescono a connettersi.

Potrebbe essere qualcosa a che fare con l'architettura (schede di rete?) Dei laptop rispetto ai desktop?

Il mio laptop con wifi ha lo stesso problema: "impossibile raggiungere il server" Sto usando CCleaner Pro (scusa il mio inglese, sono italiano, grazie)

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...