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Pre-paid 'gift cards' can work in funny ways, especially online, they are not the same as a debit card issued in conjunction with a regular bank account. It may depend on just where/how you bought the gift card: If you don't have a debit card linked to an account then Paypal is usually a better way of putting cash into an account to use online: https://www.paypal.com/us/webapps/mpp/money-management/cash-to-paypal

It's a advertiser/browser hijacker so to remove it you need an antivirus or antimalware app, there are plenty to choose from on the google play store. Malwarebytes is highly regarded, but it's your choice which AV/AM you want to use. https://play.google.com/store/apps/details?id=org.malwarebytes.antimalware&hl=en_GB&gl=US

Did you copy/paste both the name and the number/letter key? It needs to be exactly the same name/spelling that you registered - and it has been occasionally known for people to make typos with their own name when registering. If you are still having problems then email support on support@ccleaner.com and they should be able to sort things out for you. It's best if you use the same email address that you used when registering so that they can easily look up your registration, (or at least let them know what that email address was).

I believe that you are correct, like I say I'm still looking into it. (Plus I had Firefox on this machine set to clear cookies on closing, which wasn't helpful when looking at/for cookies). Checking the files where I know Firefox used to store cookies on disk both 'Cookies.squlite' and 'webappsstore.sqlite' appear to be empty (apart from a header) after I've been using Firefox. There were also cookies in '..\AppData\Local\Mozilla\Firefox\Profiles\..\OfflineCache\index.sqlite', but the directory 'Offlinecache' is no longer there. However there does now seem to be partitioned cookies stored in '..\AppData\Roaming\Mozilla\Firefox\Profiles\..\storage\default\https+++{various}\...' Guess I need to look into it more. (If only for my own Firefox batchfile).

So distilling from the above 2 posts and going back to the question from @nikki605 You don't need to clear the Firefox Site Preferences, unless you want to.

Thanks for that insight Rostia, If I might just add one more article from Webkit.org which may help users further understand these changes: Intelligent Tracking Prevention 1.1 In particular this: So as it says the 'new style' partitioned cookies are not written to your disk so don't need to be cleaned from it. And they no longer show up in Options>Cookies as 'Cookies on Computer', because they are not on your computer. EDIT- Sorry it appears that Firefox partitioned cookies are still on disk but in a different place, see below.

I'm not sure if you can purchase CCleaner directly with a Bancontact card, but if not then you can do it with an extra step. You can use Bancontact to put credit on Paypal, and then use PayPal to purchase CCeaner. You will need to setup a paypal account if you don't have one already. Ik weet niet zeker of je CCleaner rechtstreeks kunt kopen met een Bancontact-kaart, maar zo niet, dan kun je het met een extra stap doen. U kunt Bancontact gebruiken om tegoed op Paypal te zetten en vervolgens PayPal gebruiken om CCeaner aan te schaffen. U moet een PayPal-account instellen als u er nog geen heeft.

Just delete it and don't worry about it. (If you found where it came from what would you do anyway? They change all the time, it's easy these days) Do check here once a month or so to make sure your email address or phone number hasn't been gathered from somewhere. https://haveibeenpwned.com/ Look at the menu there and you'll find the same check for passwords.

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Only you can decide that - for your own files. If they are system files then leave them alone, duplicates of system files are often needed and removing them can cause problems. You should normally have Duplicate Finder set to ignore system files. Vous seul pouvez le décider - pour vos propres fichiers. S'il s'agit de fichiers système, laissez-les tranquilles, des doublons de fichiers système sont souvent nécessaires et leur suppression peut causer des problèmes. Vous devriez normalement avoir configuré Duplicate Finder pour ignorer les fichiers système.

There have been another couple of reports of this repeating updating with the latest Dropbox version. It's to do with the version numbering being recorded slightly different in Dropbox itself (and in Windows) and on the update website. One says 127.4.4265, the other says 127.4.4265.0.0 and it's those extra two zeros that are causing the glitch. The updater sees it as being 'higher' than the number without them and so wants to update to it, but once installed the 2 zeros get dropped and so next time the updater runs it sees the one on the update website as 'higher' again so wants to update to it again. We occasionally see discrepancies like that with other softwares as well, the same version but a slightly different number format depending on where you look. It shouldn't do any harm installing the same version again, but it's unecessary and can be puzzling why it's doing it if you don't spot the slight difference in the version numbers. Most long-time users of CCleaner use Custom Clean as their preference. It's what CCleaner was before Health Check came along, and Custom Clean gives you more control over what does and doesn't get cleaned.

Advice has changed over the years, because SSD's have changed over the years. Ask two different people and you'll get three or four different opinions of whether or not to defrag an SSD. Some opinions still clinging to old advice, some opinions more up to date. Windows itself will 'inteligently' defrag an SSD about once a month or so - or not. It's a nuanced question, this from 2014 is a good read about it: http://www.hanselman.com/blog/the-real-and-complete-story-does-windows-defragment-your-ssd See also: https://www.bleepingcomputer.com/news/microsoft/windows-10-alert-defragger-bug-defrags-ssd-drives-too-often/

Something is open, or running in the background, and still using them. CCleaner cannot clean browser files that are still in use, so skips them. CCleaner usually asks if you want to force them to close - unless you have previously ticked the box saying 'Do not show this message again' in which case it will just skip them - see this for an example of that box: https://support.piriform.com/hc/en-us/articles/206518198-Why-is-CCleaner-asking-to-close-the-Edge-Cache-Database-even-though-Edge-is-closed- It could be anything that is still running, from an extension/add-on in the browser(s), to something like an email client, or a 'Live Tile' on your start menu. or ...... You need to look in Task Manager to see what is still running that may be connected with the browser(s). ('Old' Microsoft Edge should have been completely removed from your computer by Microsoft, unless you are still running an older Windows 10 version. CCleaner still shows 'Old Edge' for legacy reasons, and those who still have older Win10 versions). see these, note the old/new edge: https://appuals.com/fix-iexplore-exe-runs-after-closing-internet-explorer/ https://www.ghacks.net/2019/02/11/block-microsoft-edge-from-running-in-the-background-on-windows-10/ https://www.windowscentral.com/how-prevent-new-microsoft-edge-running-background-windows-10

Good question. The concern there being that if you do that Custom Clean would clear other site preferences that you may wish to keep. (I always cleared them anyway, but others may not want to). TBH I don't think that you need to (unless you want to of course). The new way that Firefox handles cookies means that they are website specific so not the same security risk as old style cookie storage was. (Still is for other browsers) ie. Even if you don't clear the Firefox cookies nothing but the website that they came from can use them anyway. Which is why they are now in that site preferences file. EDIT see the posts below: https://community.ccleaner.com/topic/60863-firefox-cookies-change-in-ccleaner-v583/?tab=comments#comment-330684

Great- like I say we can often see a lot from screenshots. Firstly your ESET seems not to be the latest version, their website says the latest is v14.2.19.0 (released on 28th June 2021) https://help.eset.com/latestVersions/?lang=en You might want to check that out and download the latest version from the ESET website. Your Health Check appears to be stopping as it gets to the 'Security' section, which is the software updater. I'm assuming that it has found some software that has an updated version, but is having problems actually getting that update. (Which could be the AV/firewall blocking it, or a problem with the updates own website). What you can try: Option 1: Run Health Check and before clicking on 'Make it better' click on the 'Security' button at the bottom right to see more about what it has found to update. (If you could let us know what it is, maybe screenshot it, then we can tell the staff/developers that there may be a problem with it). Untick the blue box so that Health Check doesn't try to update it, then go back to Overview and click 'Make it better'. Health Check should then complete without trying to update that particular software. Note that you will have to do this everytime that you run Health Check until the problem with that particular software update is resolved. Option 2: Don't run Health Check, run Custom Clean instead. Custom Clean just clears junk and doesn't look for software to update. (There is a seperate 'Software Updater' for that in Tools). You can set Custom Clean to be the default that CCleaner uses by setting Options>Settings>CCleaner Home Screen to 'Custom Clean'. Please let us know how you get on.

Hi Piu, Make a copy of your registered name and licence key. You can find them in Options>About>License Information. Be careful when copying the key, do not mistake numbers for letters. Uninstall CCleaner Pro from the laptop. (You can put CCleaner Free back on there). Open CCleaner free on the Desktop and go to Options>About>Upgrade to Pro Enter your registered username and Licence key when asked. Click on 'Register'. Traduit avec google, désolé pour les erreurs. Faites une copie de votre nom enregistré et de votre clé de licence. Vous pouvez les trouver dans Options>À propos>Informations sur la licence. Soyez prudent lorsque vous copiez la clé, ne confondez pas les chiffres avec des lettres. Désinstallez CCleaner Pro de l'ordinateur portable. (Vous pouvez y remettre CCleaner Free). Ouvrez CCleaner gratuitement sur le bureau et accédez à Options> À propos> Mettre à niveau vers Pro Entrez votre nom d'utilisateur enregistré et votre clé de licence lorsque cela vous est demandé. Cliquez sur 'S'inscrire'.

Lots of things use IE's storage locations as a convinent place to put junkfiles, even if IE is no longer on your system. CCleaner itself puts a couple of files in there every time you launch CCleaner. Which is why CCleaner always finds something to clean in 'Internet Explorer - Temporary Internet Files' - it's put them there itself. You can tell they are from CCleaner if you open them and read the contents.

I'm trying to help you; which I why I need to ask the questions to try and work out what may be happening. Everyones computer is different, with different setups and different apps, so what affects one may not affect others. One important question there can help narrow down what may be going wrong for you - Are you using Health Check or Custom Clean? And can you give us a screenshot of when CCleaner 'stops at 85%' we can often a lot from a simple screenshot. AV's change their definitions on a daily basis, sometimes multiple times a day. It is not unusual (with any software) to suddenly see an issue crop up from multiple users who have nothing in common except that they are using the same AV which has just updated itself. And just as a PS. 'The latest version' is often missleading, it's best to give the actual version number. We found this a while back when there was an issue with Trend Micro AV - users of TM were reporting that it was up to date when asked; but there was actually a later version on the TM website that wasn't being offered to them for some reason. When they updated to that later version their problem went away.

Your screenshot seems to show Speccy using just under 9 MB of RAM. That is only 0.05% of your 16 GB. Can you give more details of your problem? Su captura de pantalla parece mostrar a Speccy usando poco menos de 9 MB de RAM. Eso es solo el 0.05% de sus 16 GB. ¿Puede darnos más detalles sobre su problema?

As I said, looking at the numbers on your tickets they were dealing with over a thousand tickets a day during that week. I don't know how many work on support, but if you say an average of 15 mins per ticket one person could get through about 32 tickets in an 8 hour day, if they didn't go for a coffee or a toilet break. So you'd need 32 people to do a thousand a day. They usually seem pretty quick to reply and sort things out, from the user feedback we normally see. But of course we do see a few like yours where something went wrong. I guess glitches happen when you are dealing with that many requests. (PS. I know on another forum I frequent, of another software company, that their user support are currently backlogged and taking 5 to 7 days to even reply to tickets apart from an automated acknowlegment - so CCleaners support seem to be doing well).

I think we are best to leave it for Megan to look into with support, before we make it any more confused..

@iansn It could be using different email addresses that is causing some confusion. I believe that the email address is the primary way of identifying a particular customers request/replies, so two (or more) different email addresses would be seen as different requests from different customers, so would not get connected as being the same ticket. Indeed you give two different ticket numbers above and were thus answered by different people for each ticket. (Incidently from the numbers you can see they they were getting about 1,000 support tickets raised each day of that week). Megan on the staff has said she is looking into this, and will follow up with you. (Apparently support do have a log of your initial contact dated 16th June and say they replied but never heard back from you, that could be because you replied from a different email and the two haven't been connected). We don't have access to things like this on the forum, (mods are basically just users, but trusted to ban spammers and keep the forum tidy), which is why we have to flag such issues up to the staff.

Are you using Health Check or Custom Clean? What antivirus are you using, and have you changed any of your firewall settings? If you are using Health Check then try a run with Custom Clean instead. Alternatively disconnect from the internet temporarily while you run CCleaner. I'm trying to see if it's a connection issue, Health Check needs to connect to a couple of servers so possibly your AV/firewall is blocking it.

You are the second to report this unwanted updating of Dropox, it's obviously a glitch with those version numbers being the same but with a different format. Until it's fixed there are a couple of ways you can stop it happening, see the reply here:

@chokito This is simply a change to how CCleaner v5.83 reports cleaning Firefox (and Thunderbird which is also bt Mozilla). It is still cleaning Firefox cookies, but mozilla have changed where and how they are stored. See this for more details: