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Everything posted by nukecad

  1. Recuva will not 'decrypt' files following a ransomware attack, it is not meant to do that and cannot do that. Recuva is used to recover files that you have deleted (by mistake). Your files have not been deleted or corrupted, they have been encrypted by the ransomware. Forum rules mean that we cannot directly help with malware removal here, but can point you to where you can get help. I suggest that you go to : https://forums.malwarebytes.com/forum/7-windows-malware-removal-help-support/ and read the topic "I'm infected - What do I do now?": https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ Follow the instructions there to get one-to-one help cleaning up your computer. Other malware removal help websites are available and can be found in part 10 of our forum rules. https://forum.piriform.com/announcement/15-forum-rules/ Any one of those sites will help you clear all remnants of any malware/virus from your machine. They should also be able to advise if there is any chance of decrypting the files. However following a ransomware attack unless you have a backup of the files then they are probably lost to you.
  2. You may want to check your firewall settings to make sure that it is not your computer that is blocking the connection. We have been told by Admin in another thread that you should specifically check that the 'healthcheck.ccleaner.com' web service is allowed through your firewall.
  3. If you have bought the 'Professional Bundle' then it can be installed on 3 PCs. Simply download CCleaner and install it on the other computers(s) which will give the Free version. You can download from here: https://www.piriform.com/ccleaner/builds Then go to Options>About and click on 'Upgrade to Pro'. In the box that comes up enter your licence key and click on 'Register'.
  4. Good to hear that you got it installed. That would indicate that your Bitdefender did not like the 'bundled' offer in the Standard installer, so removed the entire install. The Slim installer doesn't have those bundled offers. (Which is why it's 'slim').
  5. I think you are using the new Health Check feature. The last 2 sections need to connect to the Piriform server to work properly. That message means that it cannot connect to the Piriform server for some reason and not that your internet is not working. Yes it is a confusing message and they have promised to change it.
  6. Sorry I don't know why CCleaner can pick them up but Windows can't. (Can CC actually uninstall things for you though?) AFAIK CC just picks up the list of applications directly from Windows itself and uses Windows own routines to uninstall. But I'm not a CCleaner developer. Win7 is only going to get more 'buggy' now that is out of official support.
  7. Without having Outlook here my next best suggestion would be to run an Analyze and look at the file list to see if you can spot what is getting cleared from Outlook. If you go into Options>Advanced you can set the 'Cleaning results level of detail' to 'File list'. (Or alternatively right click on any section in the normal Advanced Report and 'View all files' for that section). If/when after the analyze you spot an entry for Outlook then you can right click on it and 'Add to exclude list'. If there is more than one then you might want to try them one at a time to see which is the offending entry. If you exclude one but later want it back the Options>Exclude will let you remove it from the exclusions.
  8. The installation error is probably because CCleaner is already running in the background, usually because you have Smart Cleaning turned on. Open Task manager and End Task for all instances of CCleaner that are running, then try the install again. See here for more information: AFAIK as of last Monday the scripting error has been replicated by the devs and is still being worked on as stated in the last post of your link above.
  9. Isn't that 2003? (Three months early). AFAIK 1909 (19H2) is still due for RTM on November's Patch Tuesday.
  10. Cleaning of outlook searches was 'improved' with v5.62 of CCleaner. I assume that if you do have Outlook installed then there will be a tickbox for it, somewhere in the Custom Clean options, that you will have to untick if you don't want searches to be cleaned. Unfortunately I don't have Outlook myself so can't tell you if it is on the Windows or the Applications tab, but I'm guessing it will be on the Applications tab under Applications (along with the entries for Office, etc.). Hopefully someone with Outlook will be along to confirm where it can be found. Just to add that you have to use the Custom Clean for CCleaner to respect your ticked/unticked items - Easy Clean/Health Check does it's own thing and does not respect those choices.
  11. 1 pass overwrite is sufficent. Have a read of this : https://www.howtogeek.com/115573/htg-explains-why-you-only-have-to-wipe-a-disk-once-to-erase-it/
  12. Answered in your other thread. PS. There is no need to post twice, just once is enough to have you question seen.
  13. Isn't it just a case of clicking on 'Programs' in Win 7 ? (Don't have Win 7 to hand). Icons can occasionally go missing from the CP. As a workround in this case you can press 'Windows Key'+'r' to open the 'run' window and type in appwiz.cpl That should open the Windows uninstaller for you. You could make appwiz.cpl a desktop shortcut, I'm not sure where it is located on Win7 (it's usually in the system 32 folder) but a search in file explorer should find it.
  14. Did you already pay for and recieve an activation key? Unfortunately a PC key won't work with a MAC version, or vice-versa. So you can't just download the other version and put your key in. Fortunately if you contact Piriform support they should be able to transfer your a current valid MAC key to a PC one. You can contact support using the form at https://support.piriform.com/hc/en-us/requests/new or just by emailing support@ccleaner.com
  15. In CCleaner go to Options>Smart Cleaning and in 'Enable automatic browser cleaning' change the action for Chrome to "automatically clean on closing without notification." (Or you could turn of Smart Cleaning of Chrome on closing altogether).
  16. It sounds like you have inadvertently downloaded CCleaner Browser, which has associated your files with the browser. Almost all newly installed browsers will do this and reassociate how files are opened. The possible inadvertent downloading of CC Browser will become less possible shortly (in a few weeks we are told) but can still be annoying for now. What can you do about it? This talks about PDF files - but it is the same process for any other file that has been reassociated. You just have to set the file association back to whichever programme you want to open those files with:
  17. The offered bundle (One of Avast, CC Browser, etc.) should appear on the first screen of the installer at the bottom, but they are small and pre-ticked and many say it is easy to miss them if you are not looking carefully. Unwanted bundle installs have been a complaint for a number of years, usually from those who simply did not read carefully what was there and see that it was pre-ticked. (Although there have been a few cases where the offer wasn't shown so that you could untick it but still downloaded anyway, happened to me once). As a response to the complaints there is a new version of the installer that makes the offers much clearer by putting them on a seperate, second, page with big, clear, 'Accept' and 'Decline' buttons - but it's still being trialed and while some will see it (about 25% of offers) not everyone sees it yet. I'm not sure when it will become the default offer screen, but it shouldn't be far away now. PS. CCleaner will not 'Protect' you - It's a junk cleaner not an anti-malware application. If you need any help with restoring your default browser, or anything else the CCleaner Browser install may have changed (it usually also changes PDF associations and icons), then please ask.
  18. It is not that unusual to see that message when working with the file list. The message usually means that one or more of the fragmented files is either protected by Windows, or more likely has been reopened between you analyzing and running defrag, and so it cannot be defragged at that time because it's open again. (The rest of the selected files will have been defragged). If you OK that notification to get rid of it then you should be able to see in the file list which one(s) didn't get defragged. Windows Defender is often the culprit for reopening files after you have analyzed, and it spreads files all over the disc so it usually the top of the list for having the most fragments, but there are sometimes others. If you analyze and defrag again it will usually complete. Or if the file is still open then analyze will ignore it.
  19. I wasn't defending/promoting Defraggler, simply pointing out that comparing different defragmenters logically is an almost impossible task. You don't know exactly what each one is defragmenting, apart from the starting conditions usually being different one may be more thorough than the next, one may be ignoring less fragmented files, or so on. As I say above it's down to user perception which suits them the best, when you find one you like stick with it.
  20. So to analyse that - What you are saying is that after Defraggler had done most of the work with the difficult/more fragmented files you stopped it, and then a different defragmenter did the rest of the easy/less fragmented files quickly. The different defragger(s) didn't have to deal with the difficult/more fragmented files because Defraggler had already done them. So it's hardly a basis for a meaningful comparison. It's not just the total number of fragments, it's how much each particular file is fragmented that counts. For example the ones that Defraggler did may have had hundreds of fragments for each file, whereas the ones left after you stopped it may only have had one or two fragments per file. You would need to know how long the other defragmenters would have taken with the original, more fragmented, files to make a meaningful comparison. Which is why it's always difficult to compare different defragmenters, it's very difficult to make sure that they are starting with exactly the same amount of fragmentation. (You would have to make an exact mirror copy of the fragmented disc with all the fragments intact before starting a comparison). So usually all you can rely on is your own user perception of which is the best for you.
  21. What did you loose? CCleaner only cleans out temporary/log files. (unless you explicitly tell it to do something else).
  22. Although widely available/leaked the 'stable release' of Chromium Edge is still in preview/beta and is not yet released as a full production version. The CCleaner developers are working on it and cleaning was introduced in the CCleaner v5.61 beta. https://forum.piriform.com/topic/54563-ccleaner-beta-edge-chromium-v561006/ There is also Chromium Edge cleaning included in the winapp2 user extension for CC. https://forum.piriform.com/topic/32310-winapp2ini-additions/
  23. To stop the warning notice when CClener launches then in CCleaner go to Options>Settings and tick 'Skip User Account Control warning', (or the equivalent in French). If you don't want CCleaner to run automatically when your computer starts up then make sure that this box is unticked:
  24. If you go to the webstore https://chrome.google.com/webstore/category/extensions in CCleaner Browser then you should be able to add the extensions from there.
  25. If you are downlodading to the standard location ("C:\ProgramFiles\CCleaner\") then that sounds as if your Anti-Virus is removing /quarantining it, check your Anti-Virus logs to see if this is the case. v5.63 was given a new security certificate and the old certificate revoked - some AV's have yet have to update their allow lists. So they are still looking for the old certificate, and when they don't find it they will remove CC because they think it has the wrong certificate. If it is your AV doing it then try doing a manual update of your AV definitions to make sure you have the latest. If that still doesn't cure it you could make "C:\ProgramFiles\CCleaner\" an exception in your AV which should then leave it alone.
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